birdstep field force optimisation

© Copyright 2013 Birdstep Technology ASA. All rights reserved.

Case studyField Service OptimisationThames Water WAMI

Simon Addis Technical Specialist, Birdstep Technology

Agenda

© Copyright 2011 Birdstep Technology ASA. All rights reserved. 2

User Experiences4

Implemented Solution for Efficiency Optimisation3

Challenges and Solution Requirements2

Introducing Thames Water and Birdstep1

Future Opportunities5

Summary6


A leading provider of Smart Mobile Data and

Secure Mobility for operators, enterprises and

governmental organisations.

> Listed on Oslo Stock Exchange

> Offices in Norway, Sweden, Finland, UK and

the United States

> ~70 employees

Birdstep Technology ASA


> U.K.’s largest water and wastewater services

company serving 14 million customers

> Responsible for public water supply and waste

water treatment

> 4,500 employees, HQ in Reading, UK.

> Every day, supplies 2,600 million litres of tap

water to 8.7 million customers across London

and the Thames Valley

> Every year, carries out 400,000 quality tests to

drinking water

> Removes and treats 2,800 million litres of

sewage

Thames Water – A Profile


> 2000 field workers and contractors

> Responding to water leaks

> Maintaining network of water pipes

Thames Water Field Force


> Deliver value to its 14 million customers

during the next five-year Asset

Management Planning period and

comply with OFWAT regulation

> Use technology to deliver significant

improvements in the efficiency of

mobile work management process to

meet regulatory and operational targets

Business Efficiency Optimisation

Challenges and Solution requirementsIn Field Service Optimisation


Regulatory Challenges


> How to provide secure, reliable wireless

connectivity for 2,000 field engineers?

> How to make connectivity simple for the user?

> How to avoid problems related to poor network

reliability?

> How to maximize wireless coverage?

> How to control costs of network connectivity?

> How to comply with regulation and ensure that

internal policy is enforced

> How to monitor the performance of wireless

networks?

> How to deal with support calls from field

engineers

Connectivity Challenges

Implemented solution for Efficiency optimisation


> Thames Water’s efficiency optimisation solution consists of:

> SAP Workforce and Asset Management Information programme (WAMI)

> Click Software’s Service Optimization suite including Click Mobile

> Upgrading existing mobile systems to unified workforce management solution

underpinned by secure, seamless connectivity and remote management tools

(Birdstep’s SafeMove)

> Solution implemented in 2011 for 2000 field workers and contractors

> Multiple vendors

Efficiency Optimisation solution


> 2000 field workers and contractors issued with

> CF-19 Toughbooks for below ground and new connections

> CF-U1 Ultra Mobile PCs for above ground and water quality

sampling

> Ethernet, Wi-Fi and 3G connectivity

> Windows 7

> Click Software Service Optimisation package

> Click Mobile

> Automated job allocation and scheduling

> Sybase Afaria

> Device Management

> Birdstep SafeMove Mobile VPN

> Secure, seamless connectivity

Thames Water Field Force


> SafeMove Mobile VPN provides Secure and

Seamless Connectivity for Mobile Workers

to the organisation’s information systems

independently of time and place

> Ensures an unparalleled user experience by

Zero-click Connectivity

> The key elements of SafeMove solution are

solid security, seamless connection among

networks and comprehensive centralized

management

> Based on open international standards such as

IPsec, IKE and Mobile IP

> Always-on

Birdstep’s SafeMove

Thames Water - User Experiencesof Secure, Seamless Connectivity


User experiences

Very easy to use system with

continuous zero-click

connectivity with no user

involvement

Seamless roaming between

private Ethernet, WLAN and

3G/GPRS connections

Uninterrupted use of

applications and services even

with temporary loss of

3G/GPRS/WLAN signal

Ability to monitor user’s

connectivity status remotely

Greater understanding of

(current and future possible)

wireless service provider

performance using the built in

Connectivity monitoring and

reporting tool

Zero-Click Connectivity Seamless Roaming Session Persistence

Management Reporting

Improved WLAN connection

reliability at specific sites by

seamlessly switching between

private WLAN and 3G/GPRS

WLAN connection


SafeMove Connectivity Tracking Reports

> 60% WLAN> 3G/GPRS Only

> Connectivity greatly improved by complementing 3G/GPRS connection with on-site wireless LANs


> Access to management

console for support staff:

> Users

> Groups

> Devices

> Connectivity State

> Software

> Configuration

Managing Users, devices and connectivity

Future Opportunities


Future Opportunities

> Improve network coverage (and

therefore productivity) by using public

networks such as commercial Wi-Fi ISP

services (e.g. BT Openzone) and/or

additional mobile operator (e.g.

Vodafone and O2)

> Save money on expensive private APN

connections by using cheaper public

mobile services securely

> Introduction of iOS, Android clients as

well as non TW owned devices for

contractors (SSL).

> Reduced data costs and improved

performance with data

compression

> Automatic use of additional public

Wi-Fi services with zero-click W-Fi

login (WISPr)

> Mobile Router: Multi channel

vehicle router providing Wi-Fi and

LAN connectivity to all devices in

range


Summary

> Increased workforce productivity

Simple to use, optimized connectivity for 2000 strong mobile workforce

Seamless use of Wi-Fi

> Compliance with regulation

“Always-on” Mobile VPN for continuous, policy enforced, FIPS 140-2 security

> Reduced costs

> Improved Customer service

Q&A and Thank [email protected]

birdstep field force optimisation

Technology

agenda copyright

water leaks

field workers

litres ofsewagethames

public water supply

s largest water

field engineers

quality tests todrinking