binu cv it support&telecom

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BINU.KS IT Support and Telecom commissioning Mobile: 0508460992~ E-Mail: [email protected] CAREER SNAPSHOT A result oriented professional with 6.5 years of experience in Systems Administration, Technical Support/Troubleshooting and Client Servicing. Adept in remote support and installing & configuring server operating systems, application software, anti-viruses & hardware, etc. Experienced in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Working knowledge on networking skills that include a thorough understanding of TCP/IP & related protocols and networking routing concepts. Understanding of current networking systems including routers, switches, IP addressing & sub netting, VTP, etc. Team-based management style and excellent interpersonal and communication skills. SKILL SET EXECUTION Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Taking care of installation of IT Assets, Routers/Switches/Modems, Peripherals, System Software & Application Software, Security Management, etc. Addressing performance bottlenecks & ensuring maximum network uptime. FUNCTIONAL Responsible for user management/ server maintenance/ mail server, etc., also installing & configuring server operating systems, application software, anti-viruses & hardware, etc. Handling network infrastructure LAN/WAN, migration & configuration of network client workstations, also assigning user nodes to various devices installed and networked, handling allocation and protection of user rights, as per company’s policies. Troubleshooting of LAN connectivity issues, software and hardware; tracking problem, remediation scheduling and coordination. Employment History Petrofac International Ltd(Current employer since 2010) Designation- Site IT Administration and Support Currently working as site IT Administrator and Support in BAB Habshan Phase 2 project ADCO ,Habshan Abu Dhabi Completed 4 projects in Petrofac International Ltd. GASCO NGL4 PLNT,QATAR PETROLEUM,ADCO BAB COMPRESSION PLANT ,ADCO BAB HABSHAN PHASE ONE PROJECTS Involved in procurement, purchasing ,installation and commissioning activities of IT equipments in BAB compression project Provide IT support for ADCO clients users in Bab compression and Habshan project

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BINU.KS IT Support and Telecom commissioning Mobile: 0508460992~ E-Mail: [email protected]

CAREER SNAPSHOT

A result oriented professional with 6.5 years of experience in Systems Administration, Technical Support/Troubleshooting and Client Servicing.

Adept in remote support and installing & configuring server operating systems, application software, anti-viruses & hardware, etc.

Experienced in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Working knowledge on networking skills that include a thorough understanding of TCP/IP & related protocols and networking routing concepts.

Understanding of current networking systems including routers, switches, IP addressing & sub netting, VTP, etc. Team-based management style and excellent interpersonal and communication skills.

SKILL SET

EXEC

UTI

ON

Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.

Taking care of installation of IT Assets, Routers/Switches/Modems, Peripherals, System Software & Application Software, Security Management, etc.

Addressing performance bottlenecks & ensuring maximum network uptime.

FUN

CTIO

NAL

Responsible for user management/ server maintenance/ mail server, etc., also installing & configuring server operating systems, application software, anti-viruses & hardware, etc.

Handling network infrastructure LAN/WAN, migration & configuration of network client workstations, also assigning user nodes to various devices installed and networked, handling allocation and protection of user rights, as per company’s policies.

Troubleshooting of LAN connectivity issues, software and hardware; tracking problem, remediation scheduling and coordination.

Employment History Petrofac International Ltd(Current employer since 2010) Designation- Site IT Administration and Support

Currently working as site IT Administrator and Support in BAB Habshan Phase 2 project ADCO ,Habshan Abu Dhabi

Completed 4 projects in Petrofac International Ltd. GASCO NGL4 PLNT,QATAR PETROLEUM,ADCO BAB COMPRESSION PLANT ,ADCO BAB HABSHAN PHASE ONE PROJECTS

Involved in procurement, purchasing ,installation and commissioning activities of IT equipments in BAB compression project

Provide IT support for ADCO clients users in Bab compression and Habshan project involved following activities in projects

o Infrastructure cablingo Electrical designing for IT server roomo Co-ordinate with Etisalat for tower installation and radio connectivityo Establish Connectivity between home office and site officeso Installation and configuration of telecom devices PABX and CCTV systemso Installation and configuration of file server , AD and DHCP server

Responsibilities and Duties

PC Setup, Outlook Setup (OFFICE365), Printer, Telephone Setup, ERP… etc. for new users. Engineering software’s (like AutoCAD, Smart Plan, STAD Pro,CEASER,MAT3D,CIVIL3D NAVIS) installation

And support PC Hardware – installing, configuring, troubleshooting, testing, maintaining and upgrading Knowledge in windows 7,8.1.10,Mac OS and windows server 2008 prepare inventory database to track IT equipment’s Daily taking the back up of servers Maintain and Support of fileserver AD,DHCP,DNS and DC servers for ADCO client Backup and recovery Deleted data recovery using recovery software Ensuring maintenance of PABX(NEC), two way radio receivers and 100 Heavy Duty Printer Investigate specialist and complex IT support issues Ensure the availability and performance of network equipment’s server infrastructure and related IT infrastructure for all users Configuring and hardware maintenance of company laptops All kind of IT support for ADCO ,GASCO Clients Arrange facilities for meeting Video ,Audio and Video conference support Installation and troubleshooting of CCTV systems Daily back of servers using semantic back up software Receiving calls from IT global service desk Portal and resolve the issues same day Supporting the network administrators and users over telephone and by email Responsible for allocating works to junior staff Configuring emails in Managers mobiles Blackberry ,I Phone and Android phone Traveling to site office to help with install, deployment and troubleshooting IT security experience including antivirus/malware encryption deployment Logging customer service requests, prioritizing and managing requests through the IT ticketing system Create and manage user accounts Reset password and manage group memberships Provide software and hardware training to end users Roll out of the latest definitions, software, patches and service packs to computer systems Active Directory management

Note- 2016 October onwards I am handling Telecom Construction, commissioning supervisor role along with IT support

- Establish the connectivity between Oil Well ,water well to compressing station through WiMAX connectivity

- Installation and commissioning of GE and Redline WiMAX P2P communication equipment in oil and water well

- Coordinate with vendor for commissioning activity- Pre commissioning completed for 3 OIL well and 2 Water injection well

Graphic International Center, Dubai, UAE May’07 – May’10 Printer Service Technician

Responsibilities and Duties

Involved in the installation & troubleshooting of REX ROTARY (RICOH) multifunctional color and black &white copier Troubleshooting of a Rex-Rotary Wide Format Printer, copiers using the monitoring software connected to the LAN network. Networking of all kind of rex rotary (Ricoh) copiers

Rendered LAN and WAN support – Printer & PC Connectivity, Client IP Addressing, Cabling, Port, SWAP, Hardware Replacement, LAN – Office Printer Maintenance & Support.

Performed the configuration of:o Scan to email and scan to folders in a multifunctional copier connected to a LAN network.o Copier Monitoring Software.

Assigned the permission for users to access the printer in a LAN network.

Certified in several software operating systems along with printer repair technology Dedicated to delivering excellent customer service

Strong ability to develop a network of referrals with satisfied customers

Can work on a team or independently

Responsible worker who rarely takes unscheduled days off

Excellent communication abilities customer handling capabilities

HCL Infosystem Limited, Cochin2004Jun’04 - 2007 May’07 as Telecom Engineer

Responsibilities and Duties

Involved in the installation and troubleshooting of Ericsson, Samsung PABX,CCTV and Toshiba Multifunctional Copier, Handled the installation of:

o ISDN PRI and BRI in PABXo Scanner, printer and networking of Toshiba Multifunctional Copiero Installed 75 PABX and 60 Multifunctional printers

Administered new installation and co-ordination of all office automation products. (projectors, biometric attendance system, interactive white board, PABX and copiers)

Actively attended field calls of Ericsson, Samsung PABX and Toshiba Photocopier. Performed remote maintenance of Ericsson PABX from office.

ACADEMIA

2000 Course on Air Condition Mechanic from Government Industrial Training Institute, Kalamassery. Secured 70%2004 Diploma in (Electronics) from Government Polytechnic College, Kalamassery. Secured 67%

CERTIFICATION

Below Certification Completed :o Cisco certified network Associate Certification(Expired in 2013)o MCITP Certification o Microsoft ID -8492810 o H2S training certificate from ADCOo HSSE safety training certificate

PERMANENT ADDRESS

Date of Birth : 28th May, 1981Languages Known : English and Malayalam Nationality : IndianPermanent Address : Kaniyattu House, North-Ezhipuram, Marampilly.po , Aluva, Cochin – 683107

PRESENT ADDRESS

Residing Country : UAEEmployer : Petrofac Emirates Address : ICAD-2 ,Mussafah, Abu Dhabi Driving License : Valid UAE Driving License