William E. White3830 Village Terr. #246

Fremont, CA. 94536Cell: 816-588-8070

Email: bwhit1ster@gmail.com

QUALIFICATION SUMMARYA motivated, flexible professional with experience in IT and Telecommunications testing technologies. Held government clearance for Department of Energy (DOE), Department of the Defense (DOD) and Department of Homeland Security (DHS). Provide test planning, test execution, and test management and reporting to ensure software products and hardware solutions meet the specified requirements per client. User Experience and User Interface evaluation and Public Safety knowledge/experience. Proficient in the use and support of CDMA and GSM hardware and software applications. Strong interpersonal, analytical and customer service skills, performing to Service Level Agreement (SLA) performance levels. Investigating and resolving test, instrumentation and production issues cross-functionally with the Customers and Original Equipment Manufacturers ’(OEMs). Can-do attitude with strong work ethics. Ability to motivate team members and co-workers to achieve positive result and meet customer expectations.

SKILLSSoftware: Android Apps, Secure CRT, MAPS (Mobile Applications Provisioning System), MAPINFO, Slate, QXDM, QPST, Wireshark, ADB, TestDrive II (Spirent- software and hardware testing tool), Ensemble billing system, BCEE Admin tool, Blackberry Admin console, Blackberry Internet Provisioning tool, Cell Site Finder, Escalation Tracker, Portal, Mobile CDR Inquiry, Service Pro, SPV GUI TCP/IP, Ensemble provisioning tool, Microsoft Windows, MS Office, working knowledge of SQL and Unix

Hardware: CDMA, GSM, UMTS, GPRS, 3G and 4G devices, Samsung 3G and 4G devices, HTC 3G and 4G devices, Blackberry Devices, LG 3G and 4G devices,, Motorola Push to Talk, Windows Mobile, Boost Mobile, Virgin Mobile, and EVDO devices, Sanyo Kyocera 3G and 4G devices, Sierra and Novatel, Franklin, ZTE CDMA phones and Wireless Air cards, Telemetry devices, Spirent test equipment. Samsung, Alcatel Lucent and Ericsson platforms. 

EXPERIENCE AND ACHIEVEMENTS

M.C.C., Miyamoto Computer Consultants, Lees Summit, MO 64086 07/2014– PresentIndependent Consultant, supporting clients to find specific solutions to Telecommunications, network and IT issues within constraints such as budget and resources agreed with the clients. Proficient in PC, Peripheral support and software support including OS, desktop applications and printers. Wireless and LAN support.

Convergenz, contracted by Ericsson, 6100 Sprint Parkway, Overland Park, KS 66211 07/2013 – 07/2014E911 Test Engineer, Drive Test Support for E911 testing for new cell turn up and new hardware upgrade per market sites. Provide test data/verify from Ericsson, Samsung and ALU switches and cell sites. Access switches and using multiple systems such as SecureCRT to verify and test BTS/Cell sites and network using. Provide support to Test drivers/RF engineers for correct Phase, Sectors and are on correct Frequencies, (800 or

1900). Verify tester is calling correct PSAP and their Lat and Long. Help trouble shoot E911 routing issues. Log specified E911 tests using SecureCRT and MAPS, including logging into ALU, Samsung and Ericsson

switches to retrieve log files for test drives. Validate E911 calls are coming into correct switch and BTS/Cell site.

Assist in conducting drive testing for system modifications and enhancements to E911, ensure all systems are processing correctly.

Validate log results, update TVW with test results. Send updated E911 test results to PM for final review. Perform all applicable testing to support the device and customer acceptance process.

3830 Village Terr. #246, Fremont, CA. 94536 (816) 588-8070 bwhit1ster@gmail.com

Huawei North American Devices, 6900 College Blvd. Suite 500, Overland Park, KS 66211 05/2011 –06/2012Test Engineer, User Interface/User Experience for the Technical Acceptance department and responsible for performing and documenting test and evaluation of various handsets, data cards and modules to support carrier and Huawei 3rd party Android applications including games, user interface, and functional feature sets. Implement and resolve technical application issues through collaboration with third party development houses. Perform all CDMA and GSM carrier specified tests, including call performance, system selection, system

determination, GPS, AGPS, MIP, browser, SMS, MMS, video, camera, user interface and 911 testing. Perform all applicable testing to support the device customer acceptance process. Review carrier test requirements and develop appropriate test plans to ensure that specified performance

capabilities have been achieved. Prepare official test reports for carrier submission and evaluation Interface with carrier, third party, and internal

R&D technical resources to ensure understanding of and compliance with all required specifications.

Sprint, 15500 West 113th street Waterside IV, Lenexa, KS 66219 03/2005-05/2011Telecommunication Design Engineer II for Enhanced Data Services in the STIC Lab. Researches, designs, plans, develops and/or evaluates new, advanced network technologies by translating customer requirements or strategic business objectives into final product design. Some of my test duties include for devices that support these functions (GPS) Global Positioning

System, (MIP/PAM) Mobile Internet Protocol, Phone as modem, (WAP) Wireless Application Protocol, (IOTA) Internet Over the Air, (OMA-DM) Open Mobile Alliance – Device Manager, (FUMO) Firmware Update Management Options, (FOTA) Firmware Over The Air and 911 and E911 testing for lab and production test environment.

Maintain Spirent equipment in our RF room for software and hardware for Test Drive II application for our test suites for MIP/Data Performance and EVDO.

In-depth assessment of the customer’s networked application needs, providing network modeling and simulation testing, consulting to further clarify needs, and engineering high-speed technology network transports to deliver application functionality.

Evaluates and tests network new/legacy CDMA devices according to internal or external customer requirements or strategic business objectives. Work typically includes testing of CDMA devices from a Network perspective based on the CEC requirements.

Client Support Analyst for Wireless Business Products and Services Escalation Team, a tier 3 support whose primary responsibilities include but not limited to troubleshooting and resolution of CDMA wireless data issues for Sprint Executive Officers, Managers, Directors, and VIP customers which include Executive level Business Partners. Support, test, trouble shoot and document New/legacy CDMA, iDen, Smart/PDA phones and

Telemetry/Data Link devices. Manage CTMS (Clarify) and Escalation tickets for business clients, including Emergency and Police

departments to quickly resolve business device issues. Acting liaison between multiple departments in resolving business related issues within Sprint and

Clients. Utilize software tools, ex. P2K, Service Pro, MapInfo, Cell Site finder, Mobile CDR Inquiry, SPV

GUI, AAA Authentication Verification Tool to promptly trouble shoot, analyze, document and resolve clientele issue for provisioning, network data and or hardware trouble.

Admin for Black Berry Admin Console (BES), Blackberry Internet Provisioning, Good Link Management Console and Business Connection Enterprise Edition (BCEE) for resolving account related issues within Sprint organization.

Technical Analyst II for Sprint PCS Network Operation Control Center (NOCC) CDMA group, supporting 7x24 wireless telephone network communications to switch engineers, cell technicians, RF engineers and software/hardware vendors. Some of my duties include, but are not limited to, Support network clients such ticket management, fault isolation and reactive testing of network elements. Managing complex wireless network issues in a timely manner, resolve network issues with minimal guidance. Proactively test/correct alarms on various platforms and work to rectify issues pertaining to PCS wireless

performance. Ensures cooperation and coordination with switch/cell engineers, RF engineers and departments within the

company.

3830 Village Terr. #246, Fremont, CA. 94536 (816) 588-8070 bwhit1ster@gmail.com

Assist in conducting acceptance testing for system modifications and enhancements, to ensure all systems are processing correctly.

SERCO INC. 1818 Library Street, Suite 1000 Reston, VA 20190 03/2002-11/2004Operations Manager at SERCO with a Department of Homeland Security (DHS) T1 clearance, we are the primary contractor for record management at the National Records Center for the Immigration Naturalization Service (INS). Operations Manager for the I.T. department, Quality Assurance Department, Imaging Department, Problem files Department, Merges Department and 2nd shift. Managed 8 supervisors and 197 hourly employees. Some of my duties include, but are not limited to, Ensure equality in determining qualifications, recruiting, selections, assignments, training, promotions, payroll

details, discipline, and awards to employees. Managing complex issues and resolutions across multiple internal and external functional groups. Acting

Liaison with Department of Homeland Security and SEIT departments over project deadlines, contract issues pertaining workload and data integrity for the I.T. department.

Experience in utilizing concepts of change management, coaching, and project management to direct personnel to the correct processes and techniques required to fulfill task in a dynamic technical environment.

Instrumental in working with contract team in winning 189 million dollar contract award for Shenandoah Electronic Intelligence Technology.

Manage objectives within the Quality Assurance team, priorities with work schedules, deadlines, and communicate to Quality Assurance team, upper management and Department of Homeland Security (DHS).

Ensure that the National Record Center operations meet Department of Homeland Security quality and timeliness expectations through compliance with Department of Homeland Security.

Review, track, and update the Quality Assurance databases for errors. Perform trend analysis and create report to provide feedback to management and customer.

EDUCATION AND TRAINING

Kansas City KS Community CollegeCertification for Forklift truck, Reach Truck and Powered Pallet Jack in accordance with OSHA standard No. 29

CFR 1910.178 

Villanova University on LineSix Sigma, Green Belt

Rock Hurst University, Kansas City, MO.Management Skills

Management Strategies Group, Inc., Blue Springs, MOEffective Leader of Roles, Management of Diverse Situations

IBM Training Center, Minneapolis, MNIBM Customer Service Training Certification

Hewlett Packard Printer Training Center, Kansas City, MOLaser and Deskjet Printer Certification

Entex Training Center, Lenexa, KSCompaq Computer Series Service Certification

Drake Promtric, Kansas City, MOA+ Certification

DeVry Institute of Technology, Kansas City, MOA.S. in Electronics

3830 Village Terr. #246, Fremont, CA. 94536 (816) 588-8070 bwhit1ster@gmail.com