© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

Bill to ID - Manage by Number: Remove Support AccessScreen 1 of 2

To Remove Support Access using the Manage by Number screen:

1. Choose a Bill to ID.

Screen 1 of 2:1. Enter a Bill to ID that you

manage.

OR

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1

2

3

2. Select Remove support access by Bill to ID.

3. Click the Submit button.

2. Select Remove support access by Bill to ID.

3. Click on the Submit button.

OR

Note: You cannot see a Bill to ID in the tool unless that number is in your Cisco.com profile and you are set up to manage it. See slide 71 for how to add Bill to IDs to your profile.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Bill to ID - Manage by Number: Remove Support AccessScreen 2 of 2

Once a Bill to ID has been chosen and the action Remove support access by Bill to ID has been selected:Screen 2 of 2:1. Select one, many, or all

individuals from the list.1

2. Click on the Submit button.

A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as each individual.

2

Removing support access does not remove the Bill to IDs from the individual’s Cisco.com profile. Use “Delete Bill to IDs from Cisco.com profile” to remove access and delete the Bill to IDs from the individual.

Or, search for an individual and select them.

Note: A message will be displayed if the Bill to ID you chose is not enabled for support access in the Cisco.com profile of any individuals.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Bill to ID - Manage by Name: Remove Support AccessScreen 1 of 2To Remove Support Access using the Manage by Name screen:

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5. Select Remove support access by Bill to ID.

6. Click on the Submit button.

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64. Choose the individual.

Screen 1 of 2:1. Select a search attribute

from the drop down list.

A list of individuals who match the search attribute and criteria you entered will appear.

2. Enter the information you want to search for.

3. Click on the Search button.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Bill to ID - Manage by Name: Remove Support AccessScreen 2 of 2

Once an individual has been chosen and the action Remove support access by Bill to ID has been selected:

Screen 2 of 2:1. Select one, many, or all

Bill to IDs from the list.

Note: A message will be displayed if the individual you chose does not have any Bill to IDs that you manage enabled for support access in his Cisco.com profile.

1

2. Click on the Submit button.

A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as the individual.

2

Removing support access does not remove the Bill to IDs from the individual’s Cisco.com profile. Use “Delete Bill to IDs from Cisco.com profile” to remove access and delete the Bill to IDs from the individual.