big data: markets' friend or foe?

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www.johngirard.net [email protected] 1 John P. Girard, Ph.D. https://www.youtube.com/watch?v=QL1dQuK5Wsg

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Page 1: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

John  P.  Girard,  Ph.D.

https://www.youtube.com/watch?v=QL1dQuK5Wsg

Page 2: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

Technology,  Leadership,  and  Culture

Defending  Knowledge  Management

Page 3: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

Big  Data  =  KM  by  another  name?

Big  Data  is  Everywhere

Page 4: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

Is  Big  Data  New?

www.google.com/trends/

Teradata,  1991(Osco  Drug)

www.tinyurl.com/GirardBD

Prairie  Business  Magazine,   7(1)  -­‐‑ 2008    

Is  data  mining  synonymous  with  

Big  Data?

No.    Big  Data   is  the  data  set  (or  asset).  

Data  mining  is  the  process (or  handler).

Page 5: Big Data: Markets' Friend or Foe?

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The  History  of  Big  Data

Information  Overload

Information  overload  occurs  when  the  amount  of  input  to  a  system  exceeds  its  processing  capacity.(Speier et  al,  1999)

Information  Overload

Information  overload  is  that  state  in  which  available,  and  potentially  useful,  information  is  a  hindrance  rather  than  a  help.(Bawden,  2001)

Personal  Information  Overload

A  perception on  the  part  of  the  individual  (or  observers  of  that  person)  that  the  flow  of  information  associated  with  work  tasks  is  greater  than  can  be  managed  effectively.  (Wilson,  2001)

Organizational  Information  Overload

A  situation  in  which  the  extent  of  perceived information  overload  is  sufficiently  widespread  within  an  organization  as  to  reduce  the  overall  effectiveness  of  management  operations.(Wilson,  2001)

Overload  is  not  new!

The  Roman  Philosopher   Seneca  worried  about  information  overload  nearly  2,000  years  before  it  was  cool.  “What  is  the  point  of  having  countless   books  and  libraries  whose   titles  the  owner  could  scarcely  read  through  in  a  whole  lifetime?”  he  wondered.

Michael  Grunwald @MikeGrunwald Aug.  28,  2014

Page 6: Big Data: Markets' Friend or Foe?

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The  History  of  Big  Data

2/3  of  managers  complained  of  Information  overload    (KPMG,  2000)

38%  of  the  surveyed  managers  waste  a  substantial  amount  of  time  locating  information  (Wilson,  2001)

Managers   “dwell  on  information  that  is  entertaining  but  not  informative,  or  easily  available  but  not  of  high  quality”  (Linden,  2001)

43%  of  the  managers  delayed  decisions  because  of  too  much  information.  (Wilson,  2001)

The  total  accumulated  codified  database  of  the  world,  which  includes  all  books  and  all  electronic  files,  doubles  every  seven   years  and  some  predict  this  will  double  twice  a  day  by  2010  (Bontis,  2000).

What  we  knew a  decade  ago:

KM  1.0  (According  to  John)

Knowledge

Information

Data

Data  to  Information

ContextCategorizeCalculateCorrectCondense

Information   to  Knowledge

CompareConsequencesConnectsConversation

Page 7: Big Data: Markets' Friend or Foe?

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KM  2.0

Ikujiro  Nonaka

Socializa

tionExternalization

Interna

lization Combination

TACIT

EXPLIC

IT

EXPLICIT

TACIT

What  do  decision-­‐makers  want?

http://www.youtube.com/watch?v=lH39xjXaLW8

Page 8: Big Data: Markets' Friend or Foe?

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Seek  Wisdom

Seek  wisdom,  not  knowledge.  

Knowledge  is  of  the  past,  wisdom  is  of  the  future.

~  Lumbee Proverb

The  Lumbee Tribe  of  North  Carolina  is  a  state  recognized  tribe  of  approximately  55,000  enrolled  members,  most  of  them   living  in  Robeson  and  the  adjacent  counties  in  southeastern  North  Carolina.  

The  Cognitive  Hierarchy

10  Years

Knowledge

Information

Data

Ackoff’s  ApexWisdom

Understanding

Knowledge

Seek  Wisdom not  Knowledge  (KM  2.5?)

Page 9: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

Big  Data  – Some  Definitions

A  term  coined  to  reflect  very  large and  very  complex data  sets.  (Sultanow &  Chircu,  2015)

Big  data  is  a  term  for  any  collection  of  large and  complexdata  sets  that  it  becomes  difficult  to  process.   (Gordon,  2015)

Data  set  that  is  beyond  the  capacity  of  relational  database  applications.  (Joseph,  2015)

Term  for  a  collection  of  largeand  complex data  sets  that  it  becomes difficult  to  process  with  traditional  tools.  (Klepac&  Berg,  2015)

Large Complex Difficult

Strategic  Data-­‐based  Wisdom  in  the  Big  Data  Era

Complex:  A  Definition

Large Complex Difficult

“a  group  of  obviously  related  units  of  which  the  degree  and  nature  of  the  relationship  is  imperfectly  known”

Page 10: Big Data: Markets' Friend or Foe?

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Knowledge  Application  =  KM  3.0

Knowledge

Information

Data

Wisdom

Understanding

Knowledge

“With  3,600  stores in  the  United  States  and  roughly  100  million  customers  walking  through   the  doors  each  week,  Wal-­Mart  has  access  to  information  about  a  broad  slice  of  America  .  .  .  The  data  are  gathered  item  by  item  at  the  checkout  aisle,  then  recorded,  mapped  and  updated  by  store,  by  state,  by  region  .  .  .  By  its  own  account  Wal-­Mart  has  460  terabytes  of  data.”

14  November  2004

Hurricane

An  Example

Page 11: Big Data: Markets' Friend or Foe?

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An  Example

Big  Data

What  do  we  know  about  Big  Data?

Page 12: Big Data: Markets' Friend or Foe?

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Big  Data  is  Global  and  Multidisciplinary

www.google.com/trends/

Big  Data  is  NOT  just  technology

www.google.com/trends/

Page 13: Big Data: Markets' Friend or Foe?

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Focus  on  the  desired  business  end  state  …

The right  technology

Branson’s   secret  weapon  is  carrying  an  old-­‐fashioned  notebook   with  him  everywhere  he  goes.

Page 14: Big Data: Markets' Friend or Foe?

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Big  Data

http://melmeric.files.wordpress.com/2012/03/big-­‐data-­‐and-­‐the-­‐web.pdf

Size  (and  growth)  Matters

http://www.domo.com/learn/data-­‐never-­‐sleeps-­‐2

2011 2013

Page 15: Big Data: Markets' Friend or Foe?

www.johngirard.net [email protected]

www.theguardian.com/technology/2015/mar/18/twitter-­‐puts-­‐trillions-­‐tweets-­‐for-­‐sale-­‐data-­‐miners

It  is  NOT  just  about   size

http://www.domo.com/

Size  is  not  measured  in  terabytes  but  

rather  business  processes

Page 16: Big Data: Markets' Friend or Foe?

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The  Size  of  Big  Data

http://www.youtube.com/watch?v=B27SpLOOhWw

CEO:  How  much  data  do  we  need?

http://www.computerworlduk.com/news/infrastructure/3433595/boeing-­‐‑787s-­‐‑create-­‐‑half-­‐‑terabyte-­‐‑of-­‐‑data-­‐‑per-­‐‑flight-­‐‑says-­‐‑virgin-­‐‑atlantic/

Page 17: Big Data: Markets' Friend or Foe?

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Decide  later  …

The  History  of  Big  Data

2/3  of  managers  complained  of  Information  overload    (KPMG,  2000)

38%  of  the  surveyed  managers  waste  a  substantial  amount  of  time  locating  information  (Wilson,  2001)

Managers   “dwell  on  information  that  is  entertaining  but  not  informative,  or  easily  available  but  not  of  high  quality”  (Linden,  2001)

43%  of  the  managers  delayed  decisions  because  of  too  much  information.  (Wilson,  2001)

The  total  accumulated  codified  database  of  the  world,  which  includes  all  books  and  all  electronic  files,  doubles  every  seven   years  and  some  predict  this  will  double  twice  a  day  by  2010  (Bontis,  2000).

What  we  knew a  decade  ago:

Page 18: Big Data: Markets' Friend or Foe?

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Michael  Jordan  on  the  “Delusions”  of  Big  Data

http://spectrum.ieee.org/robotics/artificial-­‐‑intelligence/machinelearnin g-­‐‑maestro-­‐‑michael -­‐‑jordan-­‐‑on-­‐‑the-­‐‑delusions-­‐‑of-­‐‑big-­‐‑data-­‐‑and-­‐‑other-­‐‑huge-­‐‑engineering-­‐‑efforts

When  you  have  large  amounts  of  data,  your  appetite  for  hypotheses  tends  to  get  even  larger.  And  if  it’s  growing  faster  than  the  statistical   strength  of  the  data,  then  many  of  your  inferences  are  likely  to  be  false.  They  are  likely  to  be  white  noise.

http://www.tylervigen.com/

Page 19: Big Data: Markets' Friend or Foe?

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http://www.tylervigen.com/

http://www.tylervigen.com/

Page 20: Big Data: Markets' Friend or Foe?

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The  Marketer’s  task  is  to  help  the  CEO/COO  see  …

Page 21: Big Data: Markets' Friend or Foe?

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The  Future  …

What  do  you  think?  Is  Big  Data  good  or  evil?

Page 22: Big Data: Markets' Friend or Foe?

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Slides  available  at:  www.johngirard.net/sais-­‐2015/

The  History  of  Big  Data