BID 2009, A4

Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah

BID 2009, A4

What is it?

A kiosk at the Pittsburgh Int. Airport

• Helps you track your checked baggage• Entertains you as you wait for your bags

BID 2009, A4

Why the Airport?

Timeless, placeless…Waiting, information needs

BID 2009, A4

Problem Selection

• Baggage Claim• Ground Transportation• People picking up friends

BID 2009, A4

Research

BID 2009, A4

Directed Storytelling

• Baggage hassles• Airport layovers• Bumping into people

BID 2009, A4

Observations

• Baggage pickup (anxiety)• Existing kiosks do not help

with baggage tracking• People Waiting (opportunity)

BID 2009, A4

Interviews

• People waiting at the Airport• Concern about delayed baggage• Waiting for ground transport• Problems finding transportation

BID 2009, A4

Design Model (synthesis)

BID 2009, A4

Ideation and Evaluation

BID 2009, A4

Key Ideas Generated

• Transportation– Ground transportation finder– Big screen baggage display

• Baggage Pickup– Kiosk to track bags– Visual tags – “Bag Races!”– Light-up baggage on carousel– Mobile message

BID 2009, A4

Feedback from Critique

• Bag tracking important• Privacy concerns• Mobile messaging (vibration) –

mixed reactions

• Visual tag (favorable response)

BID 2009, A4

Speed Dating

• Airport simulated in the lab• Paper prototype props used• Evaluated baggage finding

and transport ideas using a “speed dating” technique

BID 2009, A4

Ideas Selected

• Bag tracking kiosk – Info need

• Big screen baggage display– Bag Race – Entertainment

• Visual Tags – Baggage identification

BID 2009, A4

Final Design

BID 2009, A4

Key Features

• Baggage tracking• Estimated time

of bag arrival• Mobile Message• Baggage Display

– “Bag Race”– Interactive ticket

waving

BID 2009, A4

Information Architecture

Check-in kiosk

Baggage Assist kiosk

BID 2009, A4

Kiosk Size (Ergonomics)

BID 2009, A4

Kiosk Location

BID 2009, A4

Kiosk Location

•High visibility•Accessible•Short lines

BID 2009, A4

Sensors

• Identify Bags– Bar code scanner– Tag scanner (infra-red camera)

• Spherical Motion Camera– Detect ticket waving movement

• Bar code scanner for kiosk– Get estimated bag arrival time

• Statistical time estimates

BID 2009, A4

Bag Tracking Sensors

BID 2009, A4

LadyBug camera

Spherical Camera

BID 2009, A4

Video Sketch