bicoe- casestudy
TRANSCRIPT
The Nielsen Company BI COE: A Case StudyJohn Boyer, The Nielsen Company
Edie Harrison, The Nielsen Company
Katie McCray, IBM
BI COE Case Study
> Who We Are
> What It Is
> What We Do
> How We Do It
> What We’ve Done
> What We’ve Learned
> Where We’re Going
> Speakers
> Corporate Background
> BI COE Background
> Where the BI COE fits
> Where the BI COE sits
WHO WE ARE
> The Nielsen Company
• Consumer
• Media
• Business Media
• Integrated Services
> Application Development / Shared Technology Services
• Dot Com apps
• BI Media
• BI Consumer
• Portal
• STS Support Team
Corporate and BI COE Background
What is a BI COE?
> Textbook Definition
> Practical Definition
Our Mission
How the BI COE Relates to its Environment
> Upwards
> Sideways
> Downwards
> Outside
WHY A BI COE?
> Purpose
• Quality of deliverables
• Success of projects
• Adoption of common vision
• Bridges the gap between business and IT
• Limits re-learning
> Primary Benefits
• Consistent message
• Reusability
• Convergence
Where the BI COE sits within the Nielsen Enterprise
PMO
COE
BPM
COE
SOA
COE
Database
COE
Data
Management
COE
Intranet /
Dot Com
COE Portal
COEEngagement
COE
BI COE
Application
Teams
BI COE – Org Contributions by SDLC
Project lifecycle
Ongoing support of shared environments, release process and application hosting
CloseoutOOM Assessment Architecture Leadership
Closeout
Ongoing project collaboration through BI COE PM team
Assessment Requirements Detailed Spec’s Development / Test Release Maintenance
BI Consulting Services
OOM Assessment Adoption
Solution Definition
Development Consulting Services
Ideation
Support & Deployment Team
Project Coordination Team
Adoption Team
BI Advisory Team
Delivery of shared services and application delivery frameworks such as presentation services (Page Bus) & BI Service (BI Bus)
Shared Components Team
BICC Survey Findings IBM Cognos 2008
HOW WE DO IT
> Design of the Nielsen BI COE
• BI COE Structure and Responsibilities
• Departmental and Vendor Interactions
• Project involvement and touch points
• Dependencies for success
• Measurements for success
> Adoption Team
> Platform Team
> Advisory Team
WHAT WE’VE DONE
> Adoption and Development Team
> Support and Delivery (Platform) Team
> Advisory Team
> Project Management Team
> Shared Components
Adoption Team
> On-boarded over 40 application teams
> Addressed scalability of Adoption Team
> Implemented “constant review” for on-boarding projects
> Streamlined On-Boarding Documentation and Processes
> Updated model to provide continuous project interaction
> Implemented a standard Cognos TCS status reporting process
Support and Delivery (Platform) Team
> Expanded environment
> Made documentation available in iShare
> Implemented outages management
> Created JIRA and change management
> Standardized processes
> Created SLOs
> Overcoming challenges of managing and integrating off-shore team
Project Management Team
Data Access
Security
Migrate
Answers
Phase of SDLC
Stack
considerations
Databases used
Schedules and
Future plans
Skill level
Project Management Team
I am a unique and special snowflake
Project Management Team
Development Challenges
Traffic Cop
Standards Evangelist
Efficiency expert
Advisory Team
> Interacted proactively in 30+ Projects
> Developed standard project review process
> Established proactive Cognos environment monitoring
> Evaluated new products and vendors
> Initiated planning for application convergence
> Initiated recurring vendor communications
> Documented and published proven practices
> Created Self-assessments with algorithm for project risk scoring
> Developed 10+ project prototypes and proofs of concepts
> Trained and mentored project teams
> Capacity planning for custom and upgrade environments
WHAT WE’VE LEARNED
> Project Management
> Application Development
> BI COE
Project Management
> Got a plan? (Project Planning)
> Is there a method to the madness? (Methodology)
> Can we talk? (Communication)
> Got a minute? (Time Management)
> Can I friend you? (Networking)
> Do you mind? (Emotional Commitment)
Microsoft Word
Document
Application Development
> Run the numbers (SLOs)
> Acknowledge the greater good (Enterprise vs Project Goals)
> Know whom to trust (SME as experts)
> Trust but verify (Competence)
> Be the white on rice (Availability)
> Build a covalent bond (Team dynamics)
> Know your limits (Support and backup)
BI COE
> Evangelize and proselytize (Adoption Message)
> House rules (Standards)
> Role playing (Define role of BI COE)
> Everyone needs a hand to hold onto (Support and maintenance)
> Things we should have learned in kindergarten (Sharing –
information, resources)
WHERE WE’RE GOING
> Conclusions
> Recommendations
> Vendor Recognition
> Take away
Conclusions
> What has worked
• 1+ years in – sustained personnel changes, growth, building of team
• Supported all above achievements
• Add third bullet here
> What hasn’t worked, or what hasn’t worked for everyone
• One size does not fit all – Shared environment aren’t perfect for all teams
• Organizational Changes – New teams
• Herding cats
• SLOs
Recommendations
> Executive sponsorship
> Dedicate appropriate resources
> Create a plan – then change what doesn’t work
> BI COE with a bite
> Constant monitoring
> Start your own BI COE
Vendor Recognition
> Cognos
• Products
• Cognos 8.3
• Partnership
• Support
• Services
> Motio
• Products
• MotioCI
• MotioADF
• MotioPI
• Services
> Composite
• Products
• Clustered Enterprise Software
• Services
> TCS
• Services
Take away
> Business Intelligence Key Performance Indicators
• What do you want on your dashboard?
• As you develop your BI COE, make sure you monitor your progress.
• It is not possible to recommend one and only set of KPIs.
• Choose between three and five of the metrics below to start measuring.
• Choose metrics that are meaningful, easily captured and on whichyou can take action.
• Make sure you’re measuring quality, timeliness and cost (in dollars or hours).
> Access the Cognos resources you need www.ibm.com/cognos/customercenter
> Continue your learning with Cognos Education www.ibm.com/cognos/training
> Engage a Cognos consultant www.ibm.com/cognos/consulting
> Cognos Support resources at your finger tipswww.ibm.com/cognos/support
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