BIBLIOGRAPHY

This bibliography acknowledges those authors who are referenced in the textand whose concepts and ideas contributed to the writing of this book. In ad­dition, the bibliography provides the student of Supply Chain Managementand Logistics with a ready source for independent reading and research.

TEXTBOOKS

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796 BIBLIOGRAPHY

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INDEX

Balanced Scorecard 29, 124-128

ABC analysis 283-287,333-335, 349

Accumulating 81

Ace Hardware 62

Activity-Based Costing (ABC) 29,269

Adaptive SCM. See e-SCM

Advanced Planning Systems (APS)30, 393, 402-409

Agents 69-70

Airborn e 624

Allocation 81

Amazon .com 6, 74,420

APL Logistics 664

Aristotle 778

Armani 186

Assembly 222-223

Asset planning 119-121

Assortments 76, 81

Automation 778-779

Balance sheet I 14-115

Barter 729

Behr Climate 764

Best Buy 62, 108, 226, 573

Bic Pens 184

Bloomindales' s 65

Boyd Company 537

Brokers 69-70, 633-634

Bull Whip Effect 33, 43

Bulk break 76-77 , 221-222,539-540

Burgen Brunswig 62

Burnham Corporation 778-779

Busines s Planningassetplan 112,119-121 ,128balance sheet 114-115Balanced Scorecard 124-128benefits of 113boundaries of 106-110business forecast 112, 118-119business unit 108-109, 112-113capacity estimating 394-395capital utilization plan 123-124cash management 128corporate 106-107critical questions I 10-111defined 105defining goals 111-112Economic Value Added (EVA) 117

804 INDEX

formulating 104-110functional areas 109-110global channels 699-705global trade 699-705goals 103-104income statement 114informationsystems 760inventory management 128,211-

212,213,215,263-264,290-292link to DO&CP 176-178mission statement 104plan disaggregation 112-113planning process 110-113Return on Investment (RIO) 116-

117role of 102technology implementation 791strategy fonnu1ation 104-110supply channel planning 121-128,

223-236types of competitive advantage 108warehousing strategy 550-557

Business Process Reengineering(BRP) 9

Business-to-Business (B2B) 30, 490­492,528-529, 771

Business-to-Customer (B2C) 770-771

Cabotage 718

Cardinal Glass 410

Carrying costscalculating 273capital 271function of 247,268,270-271risk 272service 271stockout 273-275storage 272-273

Causal forecast types 156-160

China 6,684

Circuit City 74

Cisco 28

Coca Cola 81,184,682,702,711

Collaborationdefining 35-36e-SCM 24

Collaborative Planning, Forecasting,and Replenishment (CPFR) 28,404,434-436, 490

Colography Group 573, 625

Competitive advantagetypes of 108

Continental Freezers of Illinois 78

Continuous Replenishment Planning(CPR) 434

Cost managementcarrying costs 247channel management 236customer service trade-off 457-459global channel management 706-

707, 710importance of 9inventory 256-258, 265, 266-275logistics capacity 394-395purchasing costs 503-504transportation 635

Customer managementchallenges to 421-422components of 427-427customer service management 437,

447-465demand management 429-437definition of 421-427e-infonnation 28, 31-32e-marketing 468-469fulfillment management 43,445­

447

importance of 419-420information systemsInternet technologies 465-470order management 437-447organizational issues 427-429power of the customer 5-6,422Partner Relationship Management

(PRM) 469-470partnership requirements 423principles of 423 -425relation to SCM 18-19relation to technologies 429sales force automation 467-468today's dynamics 422-423values of 427-429

Customer Order Managementconvenience in 438-439,444customer service management 437,

440-441cycle time management 437-438data base management 440dimension of 437 -439importance of 437order management cycle 441-445order picking 565-568performance 439 ,441planning process 439-441shipping 563-565

Customer Relationship Management(CRM). See CustomerManagement

Customer Service Management(CSM)

Customer Interaction Center (CIC)447

definition of 447-450elements ofeffective service 451-

455importance of 447lIT Techniques 437-438managing strategies 450-451, 460-

463measuring performance 453-455,

463-465

INDEX 805

order management 437, 440-441order performance 441performance gaps 455-457service/cost trade-offs 457-459service elements 448-450technologies 459-463

Cycle Counting 287-288

Daimler/Chrysler 684

Dell Computer 32, 775

Demand managementCollaborative Planning, Forecasting

and Replenishment (CPFR) 28,404, 434-436

components of430customer collaboration (CC) 433-

434demand smoothing (DS) 433forecasting demand 432-436importance of429-430strategies 4:~0-432

supply chain engineering (SCE)433

techniques for 433-436

Demand, Operations and ChannelPlanning (DO&CP)

basics of 176-178components of 178-179definition of 177-178goal of 177-178inputs and outputs 179-181information systems 760link to business strategy 176-178logistics planning 210-223marketing planning 181-195plan integration 236-238production planning 202-210sales planning 195-202supply channel planning 223-236volume/mix planning 177

Delphi Method 142

806 INDEX

Deutsche Post 689

Distribution managementcapacity planning 393-401challenges 90-91characteristics of 65-67components of 60-61definition of 60-64, 75-79e-business types 73-75environmental concerns 7global management of 705-718global strategies 693-699globalization of 6-7history of 3-4, IIimportance of 3-4, 5-6information systems 765-767labor and equipment planning 399level of channel exposure 231Logistics Service Providers (LSPs)658-675magnitude of 64manufacturing 61materials management flow 86-89need for 80-82outsourcing 8-9physical distribution flow 86-89retailers 61-62strategies 91-92supply channel planning 121-128,223-236transaction functions 82-86transportation planning 395-397types of 67-75types of international channels 707­710value-added processing 77,83,219-223warehouse space planning 216-219,398-399warehousing strategy 550-557wholesalers 61-62

Distribution Requirements Planning(DRP)

basics of 370-374Bill ofDistribution (BOD) 385,400"bucketless" view

calculation of 377-383capacity planning 393-40 Icompared to order point 360-366,

381-384Distribution Resource Planning

(DRP II) 765-767forecasting in 376-377gross requirements calculation 371­

372historical view of 366-370information management systems

401-402introduction to 359-360inventory cost planning 394-395lumpy demand 364manufacturing system interface

400-401order policies 374-376perpetual inventory control 367planning horizon 377planning process 389-393processing 374-377replenishment timing 367-369safety stock in 377supply chain planning 383-389,

387-389

Distribution Resource Planning (DRPII)

definition 765functional diagram 766importance of 765-766

eBay 770

e-businessestypes 73-75

e-Collaboration 771

e-SCMcollaboration 24, 35-36components of26-36CRM 31-32definition of 23-26e-information 27-30importance of 21-23

interoperability 24-25synchronization 32-35

Economic Order Quantity (EOQ)329-333

Economic Value Added (EVA) 117

Electronic Data Interchange (EDI)24,25 ,30,35,434,489,762,767-769, 769-770

Efficient Customer Response (ECR)434

Electronic bill presentment andpayment (EBPP) 648

Emery 624

Enterprise Information Systems (ElS)architectural issues 757-763benefits of 763-765business applications 760-763components of 757-765concept of 750configuring 756-757connectivity tools 767-772database 752decision analysis 754distribution systems 765-767Distribution Resource Planning

(DRP II) 765-767DRP II functional diagram 766Electronic Data Interface (EDI)

24,25 ,30,35 ,434,489,762,767-769, 769-770

Internet connectivity 769-772solutions implementation 781-782value-added networks 767, 769-

770

ERP 758functional diagram 759management control 753-754principles of 754-756simulation 754

INDEX 807

strategic planning 754transaction management 753

Enterprise Resource Planning (ERP)9,18,25,247,429

Environmental concerns 7

Exponential Smoothing 149-153

Exporting 72-73, 699-702

Extrinsic forecasting. See Causalforecast types

Federal Express 28,624,633

First-In-First-Out (FIFO) 277-278

Focus Forecasting 154-156

Ford Motor Company 61,645,682

Forecast tracking signals 165-167

Forecastingadaptive exponential smoothing

151-153averages 147-148 .Causal forecast types 156-160characteristics of 136-138database 137,168definition of 134-138Delphi Method 142development of 160-165Exponential Smoothing 149-151family level 179-180, 196-197,

198-200forecasting demand 432-436Focus Forecasting 154-156forecast error 165-167general characteristics 135-136importance of 133-134, 135levelofdetail 137management control 138, 160-165,

169

808 INDEX

Mean Absolute Deviation (MAD)166-167

outliers 146, 165pyramid forecasting 199-200qualitative techniques 141-1quantitative techniques 143­sales forecast tracking 201-2seasonality 145-146,153-15simple models 146-147time horizons 136-137time series analysis 144-146tracking signals 165-167trends 145-146types of 140-160weighted averages 148-149why forecasts fail 167-169

Freight-on-board (FOB) 511-512,713, 733

Fulfillmentchanges to 446-447importance of 445-446relation to SCM 18,43

Gap 602

Gateway 32,61,66

General Motors 645Gillette 602

Globalizationbarriers to 688-693cultural barriers 689-690deregulation 686factors of 683-693financial restrictions 690-691growing competition 684-685importance of 6-7, 683infrastructures 692Internet impact 688logistics systems 687-688NAFTA 685security 691strategic alliances 686-687

supply channels 225-226tariffs 688-689, 734trends 683-688,692-693trading blocks 6

Grupo Eroski 436

Henkel KGA 436

Hewlett Packard 499

Home Depot 62, 108

Homeland Security 656-657,670

IBM 32

Importingbasics of 72-73

Income statement 114

Incoterms 712-713

Information technologyAdvanced Planning Systems (APS)

30, 393,402-409automation 778-779CRM 465-470configuring 756-772connectivity 750-752,767-772customer service 459-463design collaboration software

(DCS) 30DRP 303,400-401DRP II 765-767e-information 27-30e-SCM 19-36EDI 24,25,30,35,434,762,767-

769,769-770Electronic bill presentment andpayment (EBPP) 648Enterprise Information Systems(EIS) 750, 752-767,Enterprise Resource Planning

(ERP) 9,18,25,30implementation of 782-791

importance of 10,747-750information flows 748-749integration concept 750-752, 780foundations of 748-756logistics 43-44Manufacturing Execution Systems

(MES) 30MRP 30,254,300,303,312,360,

761MRP II 30Networking concept 750-752principles of 754-756purchasing management 509-510 ,

523-524solutions strategies 772-782Supplier Relationship Management

(SRM) 489-492, 510, 522-529Supply Chain Event Management

(SCEM) systems 409-412Supply Chain Management

applications 29,304-305,401­412,762,748-749

Supply Chain Planning (SCP)systems 304-305 ,402-409,429

Transportation Management System(TMS) 657-658

Warehouse Management System(WMS) 603-604 ,647,762

Warehousing 574-575, 603-604,762

Information technologyimplementation

components of 782-783Part 1: Aligning Information

Technology and CompanyStrategies 783-784, 788-789

Part 2: Selecting TechnologySolutions 785-786

Part 3: Software Implementation786-788

Part 4: Continuous Improvement788-791

project management 787-788

Information technology solutionsstrategies

INDEX 809

automation 778-779choosing 778-782, 785-786Enterprise Information Systems

(EIS) 781-782evaluating 775-778identifying 773-775importance of 772-773implementation 782-791integrated 780partial integration 779-781

Intel 6,8

International channel strategiesdirect ownership 704-705documentation 716-718,734-737duties 713-714exporting 699-702finance 715-716incoterms 712-713joint ventures 703-704licensing 702-703marketing issues 710-715pricing 714-715service/cost 706-707terms of sale 712-714transportation in 712types ofdistribution demand 707­

710

International distributionair transport 722-723al-Qaida 737barriers to 688-693Brazil 684cabotage 718Canada 685, 723, 729, 737, 738,

739Central America 684channel development 699-718China 684, 740-742Denmark 740deregulation 686documentation 716-718, 734-737duties 713-714Eastern Europe 682,737environment of 737-742

810 INDEX

Euro 790European Union (EU) 685, 689,

698, 739-740exporting 699-702financing in 715-716forces driving 683-693Germany 686, 740GulfWar II 737, 740historical dynamics 681-682Hong Kong 740-742incoterms 712-713intermodal 719-720Japan 684,698,740-742management of 705-718Mad Cow Disease 737Mexico 684,685,723,738-739Middle East 737~A.FTA. 685, 723, 738-739North America 738-739ocean transport 720-722Pacific Rim 682, 684, 685, 698,

737,740-742purchasing 726-737Russia 682, 730Severe Acute Respiratory

Syndrome (SAAS) 737South America 684South Korea 684strategies 693-699surface transport 723-724Sweden 740transportation in 718-724United kingdom 740warehousing in 724-726Western Europe 684,724,739-740

International purchasingadvantage of 727barter 729contrast with domestic purchasing

732cosUprice 728, 733countertrade 729-730documentation 716-718, 734-737growth of 727-728import documents 735-736importance of 726-727

JIT/Lean 726,727management process 730-737payment methods 734planning process 736-737RFQ 733sourcing 731-733tariffs 734terms 733-734

InternetBusiness-to-Business (B2B) 30,

490-492,528-529, 771Business-to-Customer (B2C) 770-

771e-Collaboration 771e-commerce 770-771e-information 27-30ED! phase 769-770Extensible Markup Language

(XML) 770CRM 420,465-470globalization 6, 688importance of 10, 769Logistics Service Providers (LSPs)

663-666marketing 770phases of 769-772purchasing 490-492team-based organization 49-51trading exchanges 490-492, 528-

529, 771

Inventory controlA.BC analysis 283-287accuracy 264-265, 341-342customer service performance 288-

290cycle counting 287-288distribution by value report 284­

287importance of 281-283inventory investment 211-212,

247-248,263-264,290-292performance measurement 288-292shrinkage 281-282surplus and obsolete 286-287turnover ratios 128,290-292

transaction point control 281-283

Inventory costsabsorption 276Activity Based Costing (ABC) 29,

269carrying cost 247,268,270-275decision 269-275direct 268-269,276elements of 266-268estimating 394-395fixed 269importance of 266incremental 275indirect 269operational 268-269procurement 270stockout 268, 273-275sunk 268transportation 270

Inventory managementABC analysis 283-287accuracy 264-265,341-342anticipation inventory 252-253carrying costs 247,268,270-275channel flow 248-250 , 264channel planning 211-212,213-215control 281-292cost management 256-258 , 265,

266-275,394-395cycle (lot size) 252cycle counting 287-288defining 248-250functions of 252-255hedge 254importance of 245-246independent demand 252information systems 761investment planning 211-212, 214-

215,247-248,263-264,290-292Just-In-Time (JIT) 261,254,255lumpy demand 364Maintenance, Repair and Operating

(MRO) 185,478,482,494-496,505

management process 262-265

INDEX 811

managing uncertainty 261-262magnitude of 250manufacturing 249nature of 251performance measurements 128,

265,288-292perpetual control 276,367physical distribution 249postponement 212,219-223principles of 255-262product classification 184-185,

187-188"pull" systems 258-261, 344-347purchasing classification 495-496purchasing strategy 494-496purpose of 246-248, 255"push" systems 255,344, 347-349quality 257role of information 258-261safety stock 252,305-306,311,

315-322 , 342, 362service elements 256-258strategy 263-264, 211-212supplier managed inventory (SMI)

259-260surplus and obsolete 286-287transportation costs 248, 253-254transportation strategies 620tum ratios 128,290-292valuation 275-280value-added processing 219-223vendor managed inventories (VMI)

259-260Warehouse Management Systems

(WMS) 603-604,647,762work-in-process (WIP) 254

Inventory planningaccuracy 341-342adjusting channel imbalances 351-

352Bills of Material (BOMs) 300,343DRP basics 370-374DRP calculation 377-383DRP concepts 303DRP processing 374-377EOQ 328-335

812 INDEX

"Fair Shares" 352-353importance of 298-299JIT 304, 335-340lead time 314-315,342MAD 317-319MRP 300,303,312multiechelon warehouses 349-353optimization techniques 304-305order point 303,362order point methods 322-328order quantity techniques 328-335order techniques 300-305periodic review 303"Pull" systems 258-261,344-347purchasing classification 495-496purchasing strategy 494-496"Push" systems 255,344,347-349replenishment techniques 305-310safety stock 252, 305-306, 311.,

315-322,342,362statistical replenishment process

341-343Time Phased Order Point (TPOP)

303-304,305transportation strategies 620two bin system 301-303types ofdemand 299-300visual review 301

Inventory replenishment techniquescompared to DRP 381-384concept of 305-307continuous review 308-309cycle stock 305-306Kardex 308, 367methods 322-328order point techniques 306-307,

310-328,362order quantity techniques 328-335periodic review 309-310planning process 341-343principles of 307problems with 360-366replenishment review interval 308-

310safety stock 252, 305-306, 311,

315-322,342,362

Inventory valuationabsorption costing 276accounting systems 275-276actual 279-280average 279direct costs 268-269,276first-in-first-out (FIFO) 277-278last-in-first-out (LIFO) 278-279periodic system 275perpetual system 276, 367standard cost 277

Iraq 340

J.F. Braun & Sons 257

Japan 6,684,698

Jewel Foods 78

Just-In-Time (JIT)concepts 16,35,62,107,254,255,

261,304future of 340information technologies 772international trade 727mechanics of 337-340replenishment flow 339SCM use 336-337philosophy of 335transportation 652

Kitting 222

Korea 340

Labeling 222

Last-In-First-Out (LIFO) 278-279,715

Lean Manufacturing. SeeJIT.

Leaseway Transportation Corporation659

LogisticsBull whip effect 33,43centralized 46competitive weapon 9,16-17decentralized 12-14,46definition of 37-39e-information 29fleet management 41freight 41history of 10-23importance of 9inbound 38, 109information technology 43integrated 15-17international transportation 718-

724international warehousing 724-726load planning 41Logistics Service Providers (LSPs)

42-43, 658-670magnitude of 39materials management 38, 109matrix organizations 48network design 40-41operation of39-46order management 41organization of 46outbound 39, 109performance measurement 44-46physical distribution 39, 109planning 210-223procurement 41production 37-39relation to SCM 17-19reverse logistics 45-46team-based 49-51total cost management 14-15transportation 41warehouse management 41

Logistics capacity planningfinancial estimating 394-395importance of 393labor and equipment planning 349transportation estimating 395-397warehouse space planning 398-399

INDEX 813

Logistics planningcapacity plan 212,393-401inventory plan 211-212,213-215link to DO&CP 179planning process 211-213postponement 212,219-223purpose of 210-211shipping plan 212transportation 215-216warehouse capacity 216-219value-added processing 212,219-

223

Logistics Service Providers (LSPs)challenges to 668-670choosing a LSP 666-668.comLLP 664-666fourth party logistics (4PLs) 663growth of 659-660importance of 42-43, 658-659Internet-driven 663-666Lead Logistics Providers (LLPs)

663,666-667problems with 660revenues of 659-660suite of services 660-666value offered 660-661

Lucent Technologies 410

Manufacturingchannel-based organization 63information systems 761-762inventory flow 249Lean 62,78,254,255process-based organization 62product-based organization 62production planning 202-210supply channel position 61WIP inventories 254wholesale offices 70-71

Marketingchannel operations 183-184, 223­

236channels 601-61

814 INDEX

e-CRM 468-469global issues 710-715Internet-driven 770link to DO&CP 178-179market development 192-195operating profit calculation 194-

195planning process 182-184pricing 183,714-715product classification 184-185product decisions 186-187product families 184-185,187-188product life cycle 183, 188-191product management 184-187promotions 183purpose of 181-182services management 184-187,

191-192terms of sale 511-512,712-714

Master Production Scheduling (MPS)400-401,761

Materials Managementflows 86-89fundamentals of 38

Maytag 104

McDonalds 66, 711

McDonnell Douglas 729

McKesson 62

Mean Absolute Deviation (MAD)166-167,317-318

Mercedes 186

Merchandizing 79

Merchant Wholesalers 67-69

Nordstrom's 66

North American Free TradeAgreement (NAFTA) 685,723,738-739

Occidental Petroleum 750

Order Pointaccuracy of 342adjusting 312-314basics of 305-307,311-322combining techniques 327-328compared to DRP 381-384formula 311item usage 311-314joint replenishment 324-326lead time 314-315,342MAD 317-318methods 322-328min/max 323-324periodic review 326-327problems with 362safety stock 252, 305-306, 311,

315-322,342,362statistical order point 322-323terms 310-311trends 312-314

Order quantity techniquesbasics of 328-329EOQ 329-333EOQ assumptions 332-333EOQ problems 343item class replenishment 333-335problems with 362-363quantity discounts 331-332

Outsourcing 491

Packaging 222

Pareto Principle 283

Partner Relationship Management(PRM) 469-470

Performance MeasurementsActivity-Based Costing (ABC) 29

asset management 128Balanced Scorecard 29cash management 128inventory management 128Logistics 44-46manufacturing 204, 209-210purchasing 480, 500-50 I, 515, 522sales 439,441 ,453-455 ,463-465Total Quality Management (TQM)9, 16,35,45transportation 649-652warehousing 568-571

Physical Distributionflows 86-89, 249fundamentals of 39

Postponement 212, 219-223

Priceline.com 770

Procter & Gamble 602, 682

Procuremente-business 30

Product life cycle 183, 188-191

Product managementbasics of 184-187consumer goods 185-186convenience goods 185global issues 711industrial goods 185MRO 185,478,482,494-496,505product classification 184-185,

187-188shopping goods 185

Production Planningaggregate capacity 204, 208-209developing 204-209link to DO&CP 179performance 204,209-210planning process 202-204production rate 203,204-207purpose of 202

INDEX 815

resource profiles 204, 208-209

Purchase Order Managementblanket PO 509costs 503-504database accuracy 502-504direct ship 509importance of 501-502processing cycle 504-508MRO 505negotiating 506-509P-card 527performance measurement 515-522receiving 512-514,538,561-565Request for Quotation (RFQ) 503,

524,526status reporting 514-515terms of sale 511-512transportation 510-512types ofPO 508-510

Purchasing Managementbuyer 's role 481-482,507-508centralized/decentralized 483contracting 480contrast with internationalpurchasing 732countertrade 729-730defining 477-478e-procurement 490-492, 522-529importance of 475-476information systems 762international 726-737international planning 736-737inventory strategy 494-496item classification 495-496MRO 185,478,482,495-496,505,

762negotiating 506-507objectives of 483order management process 501-515organization 480-483,493,518-

522outsourcing 491payment methods 734performance 480, 500-50 I, 515-

522

816 INDEX

planner's role 507-508receiving 512-514 ,538,561-565responsibilities 479-480Request for Quote (RFQ) 503, 524,

526, 762sourcing 479,488-489,524-525,

730-733strategy development 492-501Supplier Relationship Management

(SRM) 486-492, 496-498technology applications 489-492,

498-500,510types ofproducts purchased 478value-added services 527-528value analysis 479

Quick Response (QR) 772

Regression Analysis 157-160

Retailersorganization of 61-62organizational objectives 63wholesale offices 70-71

Return on Investment (RIO) 116-117

Reverse logistics 45-46,

Rolls Royce 193

Safety stock 252, 311, 315-322, 342,362,377

Sales and Operations Planning(S&OP) . SeeDemand,Operations and Channel Planning(DO&CP)

Sales force automation (SFA) 467­468

Sales Planningforecast of sales 197,198-200link to DO&CP 179managing resources 197performance 198

planning process 196-198purpose of 195-196pyramid forecasting 199-200strategy development 197tracking of forecast 201-202

Sam's Wholesale Club 64

SAP 104

Sears, Roebuck & Co. 62,249,659

Seasonality 145-146,153-154

Sequencing 78

Severe Acute Respiratory Syndrome(SARS) 737

Sony 61

Specialization 80-82

Sorting 81,221,538

Strategic planning. See Businessplanning

Sun Micro Systems 32

Supplier Relationship Management(SRM)

components of 487-492e-SRM 490-492growth of 486-487outsourcing 491performance 516-518strategic sourcing 488-489,524­

525trading exchanges 490-492, 528­

529technology applications 489-492,

510, 522-529value-added services 527-528versus traditional purchasing 486­

487

Supplier Relationship Managementtechnologies

applications 523-524auctions 527e-procurement 525-527e-sourcing 525-526growth of 522-524trading exchanges 490-492, 525­

529value-added services 527-528

Supply Chain Operations ReferenceModel (SCOR) 29, 34

Supply Chain Management (SCM)bull whip effect 33,43.comLLPs 664-666channel structure 7-9,226-227,230-233 ,249channel planning 223-236collaboration 24, 35-36Collaborative Planning,

Forecasting , and Replenishment(CPFR) 28,404,434-436,490

components of 17-19e-SCM 19-36fulfillment 18-19global strategies 693-699history of 10-23importance of 4-5information systems 748-750, 765-

767interoperability 24-25inventory 248-250, 343-353JIT 336-337Logistics Service Providers (LSPs)

658-678operations management 233-236outsourcing 8-9problems with 19-21production 18relation to logistics II, 12,36-37SCM software 29,401-412sourcing and procurement 18stages of 10-23strategic performancemeasurements 123-128

INDEX 817

strategic planning 121-128strategy of 17-18synchronization 32-35transition to e-SCM 22-23value-networks 10, 17warehouse strategy 550-557

Supply chain event management(SCEM) systems 409-412

Supply chain planning (SCM) systems304-305,402-409

Supply Channel Planningbasics of 226-227capacity management 393-401cost management 236defining channel mission 227-330inventory 248-250, 343-353link to DO&CP 179operations management 233-236performance 235-236planning process 224-226purpose of 223-224service outputs 230-231structures 226-227,230-233,249supplyuse ofDRP 383-389

SYSCO 62

Terms of sale 511-512, 733-734

Theory ofConstraints (TOC) 393,403-409

Third Party Logistics (3PL). SeeLogistics Service Providers(LSPs)

Timex 193

Total Quality Management (TQM) 9,16,35,45

Trading exchanges 490-492, 528-529

818 INDEX

Transportationair transport 623-625,722-723brokers 633-634common carriers 631container on a rail flatcar (COFC)

629-630contract carriers 632costs 270, 635deadhead 638defining 610-620demurrage 614detention 614documentation 647-648freight forwarders 633importance of 609-611, 616-617inbound 510-512intermodal 628-630,653,719-720international 718-724intransit storage 615issues facing 652-658Logistics Service Providers (LSBs)

658-670management process 636-638modes of 620-630motor carrier contract 673-675motor transport 620-622, 723-724parcel post 633payment 648performance 649-652performance characteristics 634-

635pipelines 627-628planning 215-216,395-397,637-

652principles of 611-613private carriers 632-633railroad transport 622-623, 723-

724rates 614-615,639-640reconsignment/diversion 614,615regulated carriers 631-632regulation 654-657relation to other business functions

616-620service agencies 633-634services 613-615statistics 616

strategic planning 618tapering principle 611,637tariff 638terms of sale 511-512,712-714traffic management 542,618transportation profiles 216truck trailer on a rail flatcar (TOFC)

629types of 630-634water transport 625-627, 720-722

Transportation issuesHomeland Security 656-657,670infrastructure of 652-653innovations 653intermodalism 628-630,653, 719-

720JIT/Lean 652regulation 653-657Transportation Management

Systems (TMS) 657-658

Transportation planningdocumentation 647-648elements of 638-639milkrun 645payment 648performance 649-652rates 639-640scheduling and routing 644-647transport mode selection 640-644Transportation Management

Systems (TMS) 657-658Warehouse Management Systems

(WMS) 647

lIPS 104,624,633,773

U.S. Post Office 633

Value-added processingadvantage of 220assembly 222-223bulk break 76-77,221-222contrast with manufacturing 223elements of 220-223, 538information systems 761-762

kitting 222labeling 222packaging 222purpose of 77,83,219,538sorting 81,221,538

Value networks 10, 17

Vendor managed inventory (VMI)259-260,434,661

Venezuela 340

W. W. Granger 6

Wal-Mart 6,8,60,62,65,67,104,108,249,537,601

Warehouse designAS/RS systems 597, 600-601automation 574-575, 598-603bar codes 600cantilever racks 593carousels 596cost analysis 581-582decision issues 578-579flow racks 593importance of 577-578layout and equipment 585-604locating 582-585micro-location factors 582-584radio frequency 599reasons for 578-579size and number of 579-582small parts storage 594-597types ofstorage 590-597Warehouse Management Systems

(WMS) 603-604,647

Warehousingautomation 574-575, 598-603bonded 548bulkbreak 76-77,221-222,539-

540capacity 216-219cold storage 548contract 546-547 ,555-556

INDEX 819

cross-docking 540,574-575definition of 537free-trade 549functions of 538-542importance of 535-536international 724-726intransit storage 615layout 586-590management process 557-571material handling 538nature of 572-574network design 577-585order management 541-542order picking 565-568partnerships 575-577performance measurement 568-571planning 216-219,398-399private 543-544,555-556public 544-546, 555-556receiving 512-514,538,561-563shipping 542, 563-565sorting 81,221,538special services 548-550standards for 558-561storage 538-541strategy development 550-557technology applications 574-575,

603-604traffic management 542trends in 571-577types of 543-547types of storage 590-597warehouse management 41Warehouse Management Systems

(WMS) 603-604,647,762

Whirlpool 659

Wholesalersbrokers and agents 69-70challenges to 90-91definition 66-67distributors' offices 70-71durable/nondurable goods 73e-businesses 73-75exporting 72-73functions of 75-79

820 INDEX

importing 72-73manufacturers' offices 70-71materials management flow 86-89merchant 67-69need for 80-82organization of 61-62physical distribution flow 86-89strategies 91-92transaction functions 82-86types of 67-75value-added processing 77, 83

Yamaha 8

Zenith 226