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Copyright © 2014, RES Software. All rights reserved. 0113

Beyond the Enterprise App Store Episode 2:

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Copyright © 2014, RES Software. All rights reserved. 0113

YOUR

PRESENTERS

Phil Eden, Regional Partner

Manager Sean Donahue,

Chief Evangelist

#BusinessMeetsIT Ask your questions on Twitter for your

chance to win a $10 Amazon Gift Card!

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Today’s Agenda

What is an EAS

Limitations of traditional EAS

Where an IT Store extends

See IT to believe IT

What’s the word on the street?

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What is an EAS?

• Digital Distribution for Software

• Download and Install

• Proprietary

• Intuitive

• Apple, Android, Microsoft (?)

• Linux?

5 Source: Forrsights Software Survey, Q2 2013

Why does your firm use or plan to use a corporate app store?

18%

38%

51%

58%

67%

Pushes responsibility and cost control frommanagement down to individual employees

Pushes responsibility and cost control from ITdown to business units or departments

Gives IT the ability to easily de-provisionapps that we do not need any more

Allows access to new apps more quickly thanIT could

Provides a single point of access for softwareusers (e.g., single sign-on)

Base = 1,248 global software decision-makers

What drives corporate adoption of app stores

Shift costs

and

responsibility

Improve

IT

efficiency

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Application Store Limitations

Only Applications

No Qualification

All or Nothing Approach

Only Self-Service

Self-service apps

Predictable apps

Other activities

“Once they are out there, do they ever come back?”

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Level Up!

• What is an IT Store? • Broaden the original concept

• All IT Services – not just apps • Available 24/7/365

• What are your top 5? • Reduce Service Desk Tickets

• On-Boarding?

• Proactive Service Automation

• Context Aware Services

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Automating the Lifecycles of IT Services

• Triggered by Business

Qualification

• Delivered Proactively

• Intuitive Self-Service for Users

• Access Secured &

Personalized

• Modern & Future-Proofed

Technology

User

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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What’s the Word on the Street?

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New worker productivity in hours versus 6 weeks

25% reduction in service desk tickets within 30 days

225% ROI (6.3 month payback)

With RES Software…

• Users get a great and consistent user

experience

• Users can get the IT services they need,

quickly and automatically

• Delivery and return of IT services happens

instantly and 24/7/365

• The gap between business and IT is bridged

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Bridging the Gap for Better IT Services

RES Software transforms how users consume IT services through proactive,

secure and automated delivery and return of IT resources, with a great user

experience.

RES IT Store An automated self-service portal for all IT services, available 24/7/365

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Copyright © 2014, RES Software. All rights reserved. 0113

Thank you!

…Questions?

Visit us on www.itstore.com

Join Upcoming Webinar:

Automation for a Better Tomorrow

CONNECT

WITH

US!

Phil Eden, Regional Partner

Manager

Sean Donahue,

Chief Evangelist

@SeanDo40