beyond the culture deck: what you don't already know about netflix

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BEYOND THE CULTURE DECK: WHAT YOU DON'T ALREADY KNOW ABOUT NETFLIX MIKE MCGARR @SONOFGARR MIKEMCGARR.COM © J. Michael McGarr, 2015

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Page 1: Beyond the Culture Deck: What you don't already know about Netflix

BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM

© J. Michael McGarr, 2015

Page 2: Beyond the Culture Deck: What you don't already know about Netflix

A YEAR AND A HALF AGO...

© J. Michael McGarr, 2015

Page 3: Beyond the Culture Deck: What you don't already know about Netflix

DIRECTOR OF DEVOPS

© J. Michael McGarr, 2015

Page 4: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 5: Beyond the Culture Deck: What you don't already know about Netflix

WHAT MAKES NETFLIXSO SPECIAL?

© J. Michael McGarr, 2015

Page 6: Beyond the Culture Deck: What you don't already know about Netflix

BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM

© J. Michael McGarr, 2015

Page 7: Beyond the Culture Deck: What you don't already know about Netflix

WHAT ENTERPRISES CAN LEARN FROM NETFLIX

© J. Michael McGarr, 2015

Page 8: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 9: Beyond the Culture Deck: What you don't already know about Netflix

It may well be the most important document

ever to come out of the Valley.1

— Sheryl Sandberg

1 GQ Magazine, 2013

© J. Michael McGarr, 2015

Page 10: Beyond the Culture Deck: What you don't already know about Netflix

OUR CONSTITUTION

© J. Michael McGarr, 2015

Page 11: Beyond the Culture Deck: What you don't already know about Netflix

FREEDOM ANDRESPONSIBILITY

© J. Michael McGarr, 2015

Page 12: Beyond the Culture Deck: What you don't already know about Netflix

FREEDOM

© J. Michael McGarr, 2015

Page 13: Beyond the Culture Deck: What you don't already know about Netflix

RESPONSIBILITY

© J. Michael McGarr, 2015

Page 14: Beyond the Culture Deck: What you don't already know about Netflix

YOU BUILD ITYOU OWN IT

© J. Michael McGarr, 2015

Page 15: Beyond the Culture Deck: What you don't already know about Netflix

ENGINEERING TOOLS

© J. Michael McGarr, 2015

Page 16: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 17: Beyond the Culture Deck: What you don't already know about Netflix

If you want more freedom, you must take on more responsibility.

© J. Michael McGarr, 2015

Page 18: Beyond the Culture Deck: What you don't already know about Netflix

DO THOSE WITHTHE RESPONSIBILITY,

ALSO HAVETHE FREEDOM?

© J. Michael McGarr, 2015

Page 19: Beyond the Culture Deck: What you don't already know about Netflix

alignment?

© J. Michael McGarr, 2015

Page 20: Beyond the Culture Deck: What you don't already know about Netflix

CONTEXT,NOT CONTROL

© J. Michael McGarr, 2015

Page 21: Beyond the Culture Deck: What you don't already know about Netflix

Managers focus on the 'what'

Engineers focus on the 'how'

© J. Michael McGarr, 2015

Page 22: Beyond the Culture Deck: What you don't already know about Netflix

OUR CLOUD SERVICES SHOULD...

> immutable server pattern> register with Eureka

> red black deployments> rule of 3

© J. Michael McGarr, 2015

Page 23: Beyond the Culture Deck: What you don't already know about Netflix

HOW DO WE ENSURE COMPLIANCE?

© J. Michael McGarr, 2015

Page 24: Beyond the Culture Deck: What you don't already know about Netflix

we don't

© J. Michael McGarr, 2015

Page 25: Beyond the Culture Deck: What you don't already know about Netflix

MAKE DOING THE RIGHT THING EASY

© J. Michael McGarr, 2015

Page 26: Beyond the Culture Deck: What you don't already know about Netflix

PROVIDE FAST FEEDBACK

© J. Michael McGarr, 2015

Page 27: Beyond the Culture Deck: What you don't already know about Netflix

IF YOU GIVE YOUR EMPLOYEES THERIGHT BUSINESS CONTEXT

CAN YOU TRUST THEM TO MAKE THE

RIGHT DECISIONS?© J. Michael McGarr, 2015

Page 28: Beyond the Culture Deck: What you don't already know about Netflix

CENTRALIZED TEAMS

© J. Michael McGarr, 2015

Page 29: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 30: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 31: Beyond the Culture Deck: What you don't already know about Netflix

CENTRALIZED OPS OR QA TEAMS

© J. Michael McGarr, 2015

Page 32: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 33: Beyond the Culture Deck: What you don't already know about Netflix

CENTRALIZED TOOLS TEAMS

© J. Michael McGarr, 2015

Page 34: Beyond the Culture Deck: What you don't already know about Netflix

Centralized teams enable product teams

© J. Michael McGarr, 2015

Page 35: Beyond the Culture Deck: What you don't already know about Netflix

Engineering ToolsSecurity Engineering

Performance EngineeringTraffic and Chaos Engineering

Insight Engineering Platform Engineering

© J. Michael McGarr, 2015

Page 36: Beyond the Culture Deck: What you don't already know about Netflix

NO OPS TEAMNO QA TEAM

© J. Michael McGarr, 2015

Page 37: Beyond the Culture Deck: What you don't already know about Netflix

HOW COUPLED ARE YOUR

CENTRALIZED TEAMSTO YOUR

PRODUCT TEAMS?© J. Michael McGarr, 2015

Page 38: Beyond the Culture Deck: What you don't already know about Netflix

PROCESS

© J. Michael McGarr, 2015

Page 39: Beyond the Culture Deck: What you don't already know about Netflix

© J. Michael McGarr, 2015

Page 40: Beyond the Culture Deck: What you don't already know about Netflix

Netflix has no process?

© J. Michael McGarr, 2015

Page 41: Beyond the Culture Deck: What you don't already know about Netflix

Immune system against unnecessary process

© J. Michael McGarr, 2015

Page 42: Beyond the Culture Deck: What you don't already know about Netflix

process allergy

© J. Michael McGarr, 2015

Page 43: Beyond the Culture Deck: What you don't already know about Netflix

OUR PROCESS

© J. Michael McGarr, 2015

Page 44: Beyond the Culture Deck: What you don't already know about Netflix

USE PROCESS TO SOLVE PROBLEMS(THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN)

© J. Michael McGarr, 2015

Page 45: Beyond the Culture Deck: What you don't already know about Netflix

COMMUNICATION

© J. Michael McGarr, 2015

Page 46: Beyond the Culture Deck: What you don't already know about Netflix

FEEDBACK

© J. Michael McGarr, 2015

Page 47: Beyond the Culture Deck: What you don't already know about Netflix

COLLABORATIVE CULTURE(NO BRILLIANT JERKS)

© J. Michael McGarr, 2015

Page 48: Beyond the Culture Deck: What you don't already know about Netflix

ONE ON ONES

© J. Michael McGarr, 2015

Page 49: Beyond the Culture Deck: What you don't already know about Netflix

Managers meet so engineers don't have to

© J. Michael McGarr, 2015

Page 50: Beyond the Culture Deck: What you don't already know about Netflix

WASTE

© J. Michael McGarr, 2015

Page 51: Beyond the Culture Deck: What you don't already know about Netflix

ELIMINATE WASTE

© J. Michael McGarr, 2015

Page 52: Beyond the Culture Deck: What you don't already know about Netflix

WASTE

> duplicate efforts> throwaway code> system rewrites

© J. Michael McGarr, 2015

Page 53: Beyond the Culture Deck: What you don't already know about Netflix

ENGINEERING TOOLSVS.

EDGE DEVELOPER EXPERIENCE

© J. Michael McGarr, 2015

Page 54: Beyond the Culture Deck: What you don't already know about Netflix

WASTEIS A NECESSARY BYPRODUCT OF

INNOVATION© J. Michael McGarr, 2015

Page 55: Beyond the Culture Deck: What you don't already know about Netflix

HOW TOLERANTIS YOUR CULTURE OF

DUPLICATE OR THROWAWAYEFFORTS?

© J. Michael McGarr, 2015

Page 56: Beyond the Culture Deck: What you don't already know about Netflix

TAKEAWAYS

© J. Michael McGarr, 2015

Page 57: Beyond the Culture Deck: What you don't already know about Netflix

THOSE WITH RESPONSIBILITYSHOULD HAVE THE FREEDOM

© J. Michael McGarr, 2015

Page 58: Beyond the Culture Deck: What you don't already know about Netflix

HIGH PERFORMERS WILL DO THE RIGHT THING,GIVEN THE RIGHT CONTEXT

© J. Michael McGarr, 2015

Page 59: Beyond the Culture Deck: What you don't already know about Netflix

CENTRALIZED TEAMSENABLE

PRODUCT TEAMS

© J. Michael McGarr, 2015

Page 60: Beyond the Culture Deck: What you don't already know about Netflix

USE PROCESS TO SOLVE PROBLEMS,THEN ABANDON IT

© J. Michael McGarr, 2015

Page 61: Beyond the Culture Deck: What you don't already know about Netflix

INNOVATION GENERATES WASTE

© J. Michael McGarr, 2015

Page 62: Beyond the Culture Deck: What you don't already know about Netflix

QUESTIONS?MIKE MCGARR

@SONOFGARRMIKEMCGARR.COM

© J. Michael McGarr, 2015