better world summit_shereen eltobgy_delivering happiness
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June 19th and 20th, 2014, Madison,WI_Better World Summit_Shereen Eltobgy_Delivering HappinessTRANSCRIPT
Make Happy Work™ DAY 1
Better World Summit!Madison, Wi June 2014!
!!
Wow Bell!
Name Tags
Ground Rules
Meet your friends
Our Goals Some examples
And a few ground rules…
Let’s consciously design operating culture of our partnership. • Create environment for us to thrive • Code of action to move ideas into reality • Maximize insight, learning, collaboration
Why?
Culture Pact
1. What are the qualities of the culture we want to create together?
2. What will we do when it gets difficult?
Think of great team you’ve been part of. What were some of the qualities that made it great?
Culture Pact
Let’s Commit!
Our Culture Pact
What’s your goal in life?
The Case for Happiness: Human Sense
1998
a positive interaction at work has an effect
5x more productive than a negative one
The Case for Happiness: Scientific Sense
HAPPINESS IS A SERIOUS BUSINESS
The Case for Happiness: Scientific Sense
Happy Employees
Happy Customers
Successful Company = =
DH Formula
+ Meaningful Lives
The Case for Happiness: Business Sense
Fortune’s 100 best workplaces vs S&P 500!
The Case for Happiness: Business Sense
The Case for Happiness: Business Sense
Why is this important for you?
Why is this important for you?
Why is this important for you?
Why is this important for you?
Why is this important for you?
5 Why’s exercise ;) (p9)
5 Why’s Debrief
How did it help you understand what’s important to you?
Have any of your why’s made you think about changing?
Why is it important to know your why?
Happiness Framework #1
Happiness Framework #2
Happiness Framework #3
Coffee?
Make Happy Work Model! What, Who & How to Make Happy Work!
Values Values & Behaviors
The WHAT to Make Happy Work™.
Meaningful work Inspiration for self & others
Highest level motivator Impact in community
PEC’s
Autonomy
Growth
Awareness
Alignment
Impact
The WHO to Make Happy Work™.
HOW do you Make Happy Work™
Think of a leader you admire How do they inspire you? Write 3 to 5 qualities on seperate Post-it’s
M.Teresa
Leader I Admire
Richard Branson
Bill Gates
Leader I Admire
I.Q. - smarts, intelligence!Technical Skills - competency in tasks!
EQ- ability to inspire, bring out the best in others!
Leader I Admire
Don’t sit down!
Grab a post it quality you would like to get better at yourself.!
• Share the quality you selected from the flipchart and why you chose it. !
• How you can help each other achieve that goal?!
Enjoy the 10min Break
Emotions… at work!
Emotions are the soft stuff.... do they matter like hard stuff?
Most people want to succeed at work. And are good with the hard stuff (strategy, planning, budgeting…)
But most are not so good at the soft stuff (culture, values, emotions…)
People perform proportionally to how they feel!
HARD STUFF What you do!
SOFT STUFF How you do it
The soft stuff is the
hard stuff
Role of Emotions at Work
Nic Marks, CEO of Happiness Works
Role of Emotions at Work
Role of Emotions at Work
Role of Emotions at Work
1. 100% Human - ALL have emotions!
2. Emotions are signals (let’s listen to them)!
3. Emotions have an impact on our performance!
4. 3:1 Positivity ratio, science for success!
Role of Emotions at Work What do you think?
Role of Emotions at Work Reflection, p15
LUNCH
?
Where do
you START
Get the culture right then everything else
will fall into place
Right employees
Workforce happy, committed
People doing the right thing
Competitive edge
Strong Cultures
What do they look like?!!• Alignment, happy, fun!• Trust, pride, respect!• Friendship, connection!• Self actualization, Maslow’s!!
What’s the effect?!!
• Autonomy, free to be selves!• Engagement, invested !• Unleashed, creative, collaborative!• Happy customers, successful bz!
Culture Starts with values Values start with ME : )
Carefully watch your thoughts, for they become your words.
Manage and watch your words, for they will become your actions.
Consider and judge your actions, for they have become your habits.
Acknowledge and watch your habits, for they shall become your values.
Understand and embrace your values, for they become your destiny.
- Mahatma Ghandi
Personal Values
ME Values Refresh p17
Culture Starts with Values From ME to WE
10 Steps to Launching a Values-based
Culture
HOW do you Make Happy Work™
ASK MAP DEFINE LIVE
!
1. Commit To running a values! based organization.!
!2. Vision &
Higher Purpose Define or Refine your! vision (V) & higher!
purpose (HP). !
!H@work Survey
!Groundwork + research to
identify, understand, shape, and prioritize the: !
- Key Culture ! Elements!
- Core Values! - Happiness Frameworks, !
to amplify strengths! & dissolve weaknesses. !
!
!3. Core Values
Create/refine values, value! statements and value definitions. !
!
4. Finalize Values Based on staff input,!
define/refine & finalize.!!
5. Create Behaviors V2B workshops – Create behaviors!
by role/function, to bring core ! values to life.!
!
6. Synthesize Behaviors Synthesize with culture team. !
!
7. Align Values & Behaviors w/ Vision &
Higher Purpose Alignment check on all pieces!
before launch.!
10 Steps to Launching a Values-based Culture
!
8. Launch Announce HP, core values &! behaviors.. Lead by example.!
!9. Integrate into Daily
Practices Integrate Values & Behaviors into daily!
work, office culture & performance! measurements.!
!Integrate into:
• Recruitment!• Reward & Recognition!
• HR processes!• Performance Mgmnt!
!
10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the!
way the values and behaviors! influence your culture.!
Draw your Team Values
Organizational Values Collective values of the organization • Serve vision & higher purpose • Code, guide culture & bheaviors • Everybody’s biz
Discover Team Values Let’s Play Cards!
Measuring Culture From Values to Behaviors
Measuring Culture From Values to Behaviors
Measuring Culture From Values to Behaviors
Stretchhhhh
hh
10 Steps to Launching a Values-based
Culture
ASK MAP DEFINE LIVE
!
1. Commit To running a values! based organization.!
!2. Vision &
Higher Purpose Define or Refine your! vision (V) & higher!
purpose (HP). !
!H@work Survey
!Groundwork + research to
identify, understand, shape, and prioritize the: !
- Key Culture ! Elements!
- Core Values! - Happiness Frameworks, !
to amplify strengths! & dissolve weaknesses. !
!
!3. Core Values
Create/refine values, value! statements and value definitions. !
!
4. Finalize Values Based on staff input,!
define/refine & finalize.!!
5. Create Behaviors V2B workshops – Create behaviors!
by role/function, to bring core ! values to life.!
!
6. Synthesize Behaviors Synthesize with culture team. !
!
7. Align Values & Behaviors w/ Vision &
Higher Purpose Alignment check on all pieces!
before launch.!
10 Steps to Launching a Values-based Culture
!
8. Launch Announce HP, core values &! behaviors.. Lead by example.!
!9. Integrate into Daily
Practices Integrate Values & Behaviors into daily!
work, office culture & performance! measurements.!
!Integrate into:
• Recruitment!• Reward & Recognition!
• HR processes!• Performance Mgmnt!
!
10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the!
way the values and behaviors! influence your culture.!
Let’s Review Our Goals …
Action Planning
What did you learn that matters to you?
What will you do about it?
1 Action at a time
deliveringhappiness.com
Homework : ! Happiness at Work Survey
Hooray! Great work today; )
Make Happy Work ™
Welcome Back! DAY 2
Change Tables :) Let’s connect with new people!
Culture Pact Review Are we living our CP?
Share in your truddies: - One moment we lived them yesterday? How did we celebrated it? - Did we use any of our “When it gets tough” behaviors?
Anything we should add or remove?
deliveringhappiness.com
Homework! Let’s review together Happiness at Work Survey
Happiness at work survey…
• Share a highlight each and explore / brainstorm on how you can amplify it at work.!
• Share a lowlight each that you would like to overcome or transform, and provide supportive strategies.!
7 Principles of a Fierce Conversation™
Master the Courage to Interrogate Reality™ Truth & Courage Come Out From Behind Yourself, Into the Conversation, and Make It Real™ Authenticity Be Here, Prepared to Be Nowhere Else™ Presence Tackle Your Toughest Challenge Today™ Intention & Action Obey Your Instincts™ Intuition Take Responsibility For Your Emotional Wake™ Personal Responsibility
Let Silence Do the Heavy Lifting™ Mindfulness
™ Fierce, Inc.
Let’s layer in some science.
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.
I’ll be happy when…
1. I wish I had the courage to live a life true to myself, not the life others expected of me (purpose)
2. I wish I hadn’t worked so hard (purpose) 3. I wish I’d had the courage to express my feelings (conn) 4. I wish I had stayed in touch with my friends 5. I wish that I had let myself be happier
Fast Forward: Top 5 regrets in life
* Bronnie Ware, Pallia7ve Care Nurse caring for pa7ents in last 12 weeks of life
...but ONLY 10%
Happiness is predetermined
90% of happiness is how we process the world.
All this links back to the science of happiness:
HAPPINESS IS A CHOICE!
Change your mindset, change your world.
OUR BRAINS CAN BE REWIRED FOR LONG TERM HAPPINESS.
States à Physical, mental or emotional state of being can be based on external circumstances or internal feelings (Reactive)
à Super Powers When we master control of our Skills they are like our own superpowers
Super Powers Happiness is a Choice
à Skills As we learn to use states to our advantage they become Skills
Some states serve us well positive states support happiness
Fear Anxiety Jealousy Frustration Stress Blame
Curiosity Compassion Playfulness Gratitude Appreciation Pride Courage
Super Powers Happiness States
Some states have more limited uses Prolonged negative states limit happiness
Best YOU Best work Expansion: Greatest Allowing State (happiness)
Limited YOU Unrealized Potential Contraction: Weakest Allowing State
!!What states would you like to become more skilled at? !
Super Powers
!!What is one state you’d like to turn into a super power?!Write it on your name tag!!
Super Powers
Progress !!
Progress
• Set your goals: BIG, small, zoom in! • Measure • Celebrate
Let’s sense the progress
LIFE COACH ZU CLASSES & RAISES
Success Circle Let’s sense the progress
• Was it easy to find small successes to celebrate?!!• How does this apply at work? !
• What are small successes that you can celebrate at work? !
• Record your 3 ideas on how can you do it, in page 33.!
Let’s sense the progress Success Circle
Control !!
Control
If we practice, we can build a force field
Speech Actions
Let´s get things under CONTROL!
Internal
External
We each have 4 powers…
Emotions Thoughts
Let’s practice with a positive emotion: • Go back in your mind to a positive memory, to a happy emotional state. • What was the emotion? • What was happening, what did it feel like? Where did you feel it?
p26
Let´s get things under CONTROL!
Let’s practice with a negative emotion: • Do the same for a negative memory, a negative emotional state. • What was the emotion? • What was it like to be there, what did it feel like?
Let´s get things under CONTROL!
p26
Now think back on a time when something really funny happened that makes you laugh and makes you very happy
• What was it like to be there, what did it feel like?
Let´s get things under CONTROL!
p26
p26
“Control the ME… if a Jedi you will be”
Stretchhhhh
hh
Connectedness !!
Connectedness
8 New Science of building great teams, HBR April 2012
Great Teams & Networks Connectedness and high performing teams
Exploration INTERNAL TEAM ENERGY AND AMOUNT OF COMMUNICATION BETWEEN TEAMS
Engagement AMOUNT OF COMMUNICATION BETWEEN INDIVIDUAL TEAM MEMBERS
Energy HOW TEAM MEMEBERS CONTRIBUTE TO A TEAM AS A WHOLE, AMOUNT OF ENERGY AND IDEAS
Select any two people in the room! Silently! Don’t divulge who they are.!
Place yourself equidistant from those two people! When they move, you relocate to stay equidistant from them. !!
Just be aware that...
At any time you are either AFFECTING people
or INFECTING people.!!
I’m hungry
…
lunch?
Welcome Bac
k ;P
Higher Purpose !!
Connects employees to meaning in work
Inspiration for employees, customers
Compass for decision making
- Meaning beyond self, profits
- Benefits society or world
Higher Purpose Playbook p36
Higher Purpose For Sustainable Happiness and Long Term Bz Success
Top companies Higher Purpose = Human Value
• Eliciting Joy sense happiness, wonder!
• Enhancing Connection meaningful way!
• Inspiring Exploration new horizons and experiences!
• Evoking Pride increased confidence, vitality!
• Impacting Society broadly, positively!
Higher Purpose
Zappos Higher Purpose: Deliver Happiness
Higher Purpose
Higher Purpose inspire & implement solutions to the environmental crisis
Higher Purpose = Higher Profit
Higher Purpose Inspiration
Alan Watts • British philosopher writer & speaker • Popularized Eastern philosophy for Western
audience
Check him out on YouTube…
Building Bionicals Let’s work…
Bionical Competition
Which team can build their bionical first?
Let’s compete…
Bionical Competition Stop! Purpose shift..!
• New CEO • Still a competition…but now it’s for charity • Each team come up with a local charity • The Bionicals will go to the winner’s charity
(for real ; )
How many Bionicals can we build for them?
Higher Purpose Bionicals for Kids
Higher Purpose Debrief
!IF YOU WANT TO BUILD A SHIP, DON’T ASSIGN TASKS AND WORK, BUT
RATHER, TEACH THEM TO LONG FOR THE SEA! ~SAINT EXUPERY!
!
Wrap Up & What’s Next? Ideas to cruise on.
How do we apply the Science of Happiness in our org?
Practice the Soft Stuff Appreciation
Action Plan
! What will you do? ! Why is it important? ! Who will you involve? ! Who will you ask help from? ! When will you start & want to finish?
Let’s think what will we do with what we’ve learned and shared today.
High fiiiiiiiiiiiiiii
ve!
Sunny
Thank you very much!