best practices in telecom expense management
DESCRIPTION
A look at each piece of the telecom lifecycle, with common practices compared to best practices.TRANSCRIPT
![Page 1: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/1.jpg)
Best Practices for Taming Runaway Telecom Costs
The webinar will begin in a few moments...
![Page 2: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/2.jpg)
Today's Speakers
Roger Topp Business Development Manager vCom Solutions Amelia Ball Engagement Manager vCom Solutions
2 Telecom management made simple
![Page 3: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/3.jpg)
Agenda
• Best Practices in Telecom Lifecycle Management (TLM)
• Three Steps to Tame Costs
• Case Study – Heald College
• Q & A
Telecom management made simple 3
![Page 4: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/4.jpg)
Best Practices in Telecom Lifecycle Management (TLM)
4 Telecom management made simple
![Page 5: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/5.jpg)
What is Telecom Lifecycle Management (TLM)?
Telecom management made simple 5
![Page 6: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/6.jpg)
Best Practices: Sourcing & Procurement
Telecom management made simple 6
SOURCING
COMMON PRACTICES
• Work with multiple carries and vendors
• Negotiate with carriers directly
BEST PRACTICES
• Perform carrier-agnostic audits
• Leverage strategic sourcing experience and aggregated buying power
PROCUREMENT
COMMON PRACTICES
• IT staff places orders with multiple carriers
• No standardized process for testing and deployment
BEST PRACTICES
• SPOC for orders
• Formalized process and tracking
![Page 7: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/7.jpg)
Best Practices: Inventory & Service
Telecom management made simple 7
INVENTORY MANAGEMENT
COMMON PRACTICES
• Limited visibility into inventory
• Extract technical specifications manually from carrier invoices
BEST PRACTICES
• Tool allowing centralized tracking with searchable data
• Common-language applied across services for better visibility and optimization
SERVICE
COMMON PRACTICES
• Contact each carrier’s technical support for trouble-tickets and technical issues
• Different escalation procedures for each carrier
BEST PRACTICES
• SPOC for changes, support and escalations
• Direct access to carrier system and real-time escalation procedures
![Page 8: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/8.jpg)
Best Practices: Invoices, Accounting & BI
Telecom management made simple 8
INVOICE MANAGEMENT & ACCOUNTING
COMMON PRACTICES
• Multiple invoices; manual audit
• Invoices manually coded and allocated
• Manually load to AP system
BEST PRACTICES
• Electronic, consolidated invoices with automated audit
• Automated GL coding and cost allocation
• API or Batch files
ANALYTICS & BI
COMMON PRACTICES
• Manually generated reports and trend analysis
• Rely upon the carrier to create savings
BEST PRACTICES
• Real-time reporting on usage and trending
• Clear path to ongoing cost reduction
![Page 9: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/9.jpg)
TLM's Top 5 Expense-cutting Levers
Telecom management made simple 9
MID-SIZED BUSINESS TEM PROGRAM SAVINGS
10%
42%
1%
18%
29%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Audit Optimization Late FeeReduction
ChargebackControls
ContractNegotiation
Source: AOTMP, 2009
![Page 10: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/10.jpg)
Three Steps to Tame Costs
10 Telecom management made simple
![Page 11: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/11.jpg)
Step 1: Ask the Right Questions
• How do we manage it today?
• Do we have the right technology?
• What are we paying in relation to the market?
• Where do we still rely on manual processes?
• What don’t we know?
Telecom management made simple 11
![Page 12: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/12.jpg)
Step 2: Commit to Three Key Changes
Telecom management made simple 12
• Complete a comprehensive inventory audit and create a technology blueprint
• Change telecom costs from an invisible expense to a real business metric
– Give key managers visibility to telecom and network spend
• Consider alternative methods of managing the telecom lifecycle
![Page 13: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/13.jpg)
Step 3: Understand the Options
Telecom management made simple 13
SERVICES SOFTWARE COMBINATION
• Auditors – contingency audit and expense reductions
• Consultant or IT/Professional Services firm
• Server-based TEM
• Software-as-a-Service TEM
• Reseller/ Consultant
• TEM software + paid professional services
• BPO-TEM funded by distribution
![Page 14: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/14.jpg)
BPO Distribution Model Advantages
Telecom management made simple 14
• FREE or highly subsidized software
• Aggregated buying power
– Across multiple carriers
• Free or highly subsidized Professional Services
• Carrier agnostic sourcing and benchmarking
– Client-driven carrier selection
– Transparency
• Centralized customer-support and operations
![Page 15: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/15.jpg)
Case Study – Heald College
15 Telecom management made simple
![Page 16: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/16.jpg)
Case Study – The Situation
Telecom management made simple 16
• 2500 employees
• 15 locations (California, Oregon and Hawaii)
• No one owned or managed telecom for 145 years
• Multiple bills from multiple carriers (over 100 invoices monthly)
• Difficulty assigning telecom costs directly back to business units
• No documentation or verification for current services
• No centralized or automated view of telecom spend, inventory or
activities
• Planned growth would add to complexity of the current situation
![Page 17: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/17.jpg)
Case Study – The Transformation
Telecom management made simple 17
• Inventory audit
• Standardized requirements
• Replaced 94% of Primary Rate
Interfaces (PRI’s) for phone services
• Terminated services that were no longer being utilized
• Named all inventory within vManager and assigned locations and
cost centers
• Customized AP report for invoice allocations by cost centers
• Document library for all contracts
• Added 400 wireless devices to vManager inventory
![Page 18: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/18.jpg)
Case Study – Results
Telecom management made simple 18
• Reduced invoices from 100 to 10
• Overall savings of 40% on Telecom spend for current services, annual saving of 200K
• More accurate budget projections with the use of vAnalyzer tool
• Increased visibility and confidence that what is paid for is being used
• Saving time and money which allows focus on other projects to grow business
![Page 19: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/19.jpg)
Questions & Answers
Telecom management made simple 19
![Page 20: Best Practices in Telecom Expense Management](https://reader034.vdocuments.mx/reader034/viewer/2022051609/5480daa2b4af9fc9158b5f52/html5/thumbnails/20.jpg)
Thank You.
www.vcomsolutions.com