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BEST PRACTICES IN ENTREPRENEURSHIP CENTERS
Dr. Rosangela Catunda
PUC – Rio / ICC UT Austin
ICTPI’09 – International Conference on Technology, Policy and Innovation12 – 14 July – Porto - Portugal
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Agenda
1. Research objectives
2. Expected results
3. Research methodology
4. Critical issues
5. Conceptual references
6. Premises adopted
7. Existing relevant practices
8. Practices to validate
9. Best Practices Database as a model
10.Research milestones
and the next steps..
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Research objectives
• Identify and select Technology Incubators in Brazil, Portugal and the United States
• Review in further detail the practices of the selected incubators and the related performance indicators
• Establish a Best Practices Database to be shared with others entrepreneurship centers interested in improving their performance
• Share the research findings through publications, conferences and training sessions as appropriate
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Expected results
• A list of relevant performance measurement indicators
• A methodology for comparing practices among Technology Incubators
• A Best Practices Database
– Comparison of the performance indicators results
– Practices related with the best performer
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Research methodology
1. Preparation of the project2. Bibliographical revision3. Elaboration of the model and identify the relevant
performance indicators4. Identification and selection of the Top Centers for application 5. Data collection and analysis
A. Identification of criteria for data collection B. Identification of the control points to collect data C. Selection of the tools for collecting dataD. Data collection E. Data analysis
6. Establishment of the knowledge base with “best practices”7. Validation the results with Centers involved8. Lessons learned and how to proceed
We are here!
Identify the conceptual basis of the comparison, the variables of
differentiating the types of Incubators and the performance
indicators to compare.
Define the criteria and select the Incubators to be compared
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Critical issues
• Differentiation of Incubators– How to classify and compare them?
• Methodology to compare “practices”– How to identify the “practices”?
• Difficult access– How to collect reliable data?
• Performance indicators– How to select and identify them?
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Conceptual references
Answers…from some relevant studies…
• European Commission’s Final Report Benchmarking of Business Incubators (2002) – performance of business incubators
– impact on businesses and wider economic development
– assessed by obtaining information from companies
• iDISC - infoDev Incubator Support Center– IDISC database (2009)
• Wiggings and Gibson (2003)– Basic components of technology incubators in the U.S.
• Morris (2004) – Key variables to defining a Entrepreneurship Center Model
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Premises adopted
1. Develop a “pilot study” with relevant incubators in the three countries
2. Adopt a “criteria” to classify the incubators
3. Align used relevant performance indicators and build a “KPI” (Key Performance Indicators) list
4. Align existed “database practices” with selected indicators
5. Use the “benchmarking methodology” to collect and compare practices
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Premise #1: Relevant to study
Brazil: 17 IncubatorsU$ 350 million + 5000 companies
To be selectedUSA and Portugal
“O Prime vai patrocinar três rodadas de editais no período de
2009 – 2011, contemplando cerca de cinco mil empresas e
investimentos da ordem de R$ 650 milhões de subvenção. Somando-
se a este valor o adicional em crédito e capital de risco, o total de
recursos disponibilizado será superior a R$1 bilhão.”
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Premise #2: Criteria to classify
hi autonomy lo autonomy
hi budget independence
lo budget independence
hi tenuredfaculty
lo tenured faculty
hi curriculumresponsibility
hi student involvement
hi academicresearch
hi - venturestart ups
lo curriculumresponsibility
lo studentinvolvement
lo academicresearch
lo- venture start-ups
on campusfocus
off campusfocus
Michael H. Morris – Key variablesWiggings and Gibson - Basic components of technology incubators in the U.S.
Correlation of Basic components x Key variables = Similar categories
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Premise #3: KPI list
Align existing indicators…
ANPROTEC portal performance indicators (BSC)
Virtual networking and knowledge-sharing platform for incubators
PNI - National program to support Incubators and Technology Parks
ITCP - Technological Incubator of Popular Cooperativesof the Federal University of Rio de Janeiro
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Premise #4: Existed practices
Align existing practices…
Reference Model that establish “best practices” tobe implemented by Incubators
Virtual networking and knowledge-sharing platform for incubators
Integrated approach to performance excellenceNational Award
Entrepreneurship
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Premise #5: Benchmarking methodology
• Same methodology to measure the indicators results
• Detail and report the analyzed practices– What
– Why
– When
– Where
– Who
– How
• Code of Conduct
• Disseminate the results
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Indicators to validate
1. Social
2. Economic
3. Financial
4. Customer
5. Internal
processes
6. Learning
BSC Perspectives
Local/regional impact
Investments versus Tax
Financial autonomy
Graduated companies
performance
Quality and capacity
Human resources
competency
Strategic indicators Operational indicators
•Total of products / Total of companies•Total of companies with patent / Total of companies •Total of companies certified (ISO, NQA) / Total of companies
•Total revenue this year / year before•Incubator’s Capacity for Generating Taxes (CG2I) •Taxes Generation by the Graduated Enterprises (CGIG) Total revenue / Total of companies
•Incubator revenues and savings •Level of self-sustainability•Cost for square meter•Cost of Employment Generation (CGE)
•Projects selected / Projects candidates•Total distracts companies / Total graduated•Total revenue / Total employees•Total graduated / Total companies
•Modules occupied / Modules available•Time of incubation / Total graduated
•Low employee turnover•Long-term employment / employee satisfaction
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Existing relevant practices
Planning
Training
Advisory
Monitoring, Evaluation and Guidance
Graduation and Future Projects Support
Exploration and Awareness
Qualification of the Entrepreneur
Selection
Contracts
Institutional Model
Financial Management and Sustainability
Physical Infrastructure and Technology
People Management
Systems management support
Communication Systems and Marketing
Start an incubator
Select clients
Graduate clients
Provide services
Manage an incubator
Finance an incubator
Raise awareness
Market an incubator
Monitor & Evaluate an Incubator
Affect policies & regulations
Engage Partners
Leadership
Strategic Planning
Customer Focus
Measurement, Analysis, and Knowledge Management
Workforce Focus
Process Management
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Practices to validate
1. Strategic Planning 2. Monitoring and Evaluation3. Raising awareness 4. Qualification of the Entrepreneur 5. Selection of clients 6. Graduation and Future Projects Support7. Financial Management8. Quality Management9. People Management 10.Marketing11.Engaging Partners12.Processes related to provide services:
– Business Advice– Coaching and Mentoring– Financing– ICT services (Information and communication technologies)– Infrastructure & Facilities– Pre-incubation
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Best Practice Database as a model
RESULTSINCUBATORS
PRACTICESPERFORMANCE INDICATORS
BEST PRACTICE DATABASE
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Research milestones (Tollgates)26st Aug 2009
1. The conceptual basis of the
comparison
2. The variables of differentiating
the types of Centers
3. The performance indicators to
compare.
30rd Sep 2009
1. The selected Centers to be
compared
25rd Nov 2009
1. The criteria for data collection
2. Control points to collect data
3. Methodology to collect data
4. Tools for collecting data
25st Aug 2010
1. Lessons learned
2. Papers proposal
3. Proposal of Training sessions
4. Proposal of Workshops
24th Feb 2010Review of
1. Partial data collected
2. Partial results analysis
3. Draft of the knowledge base
with “best practices”
16th Jun 2010
1. The Best Class Practices
2. The relevant performance
indicators
3. The methodology for
comparing practices
4. The Best Practices Database
• Top Centers
• Comparison results
26st Jan 2011
1. Publications
2. Conferences
3. Workshops
4. Training sessions
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• Validating indicators and practices in USA and Portugal
• Select the Technology Incubators in USA and Portugal
• Develop the instruments to collect data
Next steps
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Thank you!!
Rosangela Catunda
(USA) 1 713 3923687
(BRAZIL) 55 21 3255-4268