best customer service books that you must read
Post on 20-Jan-2015
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DESCRIPTIONTop 25 books on customer service that every one must read to understand the importance of customer support and how to create a memorable customer experience.
- 1. 25 customer service books you should readIf you want to know the A-Z of customer service, you should not miss out on these books. 1"
2. Chocolates on the Pillow Arent Enough: Reinventing the Customer service experience "It is probably normal for people to assume that the problems they face are tougher than those encountered by past generations"A book about how customers contribute to your company and how you contribute to them.2" 3. 24. The Effortless Experience: Conquering the New Battleground for Customer Loyalty "Most customers don't want to be dazzled; they want an effortless experience.A detailed take on how to delight customers, build customer loyalty and be the effortless boss.3" 4. 23. Raise the Bar: An Action-Based Method for Maximum Customer Reactions "All business is about creating the right reactions in your customers."A booming restaurant business is the background for Taffers take on gathering customer satisfaction.4" 5. 22. Customer service for Dummies"By listening to your customers and providing them with the services and products they really want, you can gain and keep your share of the market." Learn the basics of customer satisfaction and customer happiness; this book is the perfect beginner to your customer service career.5" 6. 21. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company "At Nordstrom, we Outservice, not Outsmart"Nordstrom have set the benchmarks for customer service, and in this book, Robert explains how you can do so too.6" 7. 20. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company "When a business defies the traditional, when it 'colors outside the lines', customers often receive exceptional experiences."Using 5 important principles, this book takes you through the journey of making your customer experience 'legendary'.7" 8. 19. Building Great Customer Experiences"Companies will first need to recognize that ownership of the customer experience pervades their entire organization."This book demonstrates how customer experience has jumped to the top of the priority list, and what you as a company should do to keep delivering it.8" 9. 18. Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty "What makes naked service worthwhile is that it puts us in a position to more effectively help our clients, which of course, is what providing service is all about."Does your company have that competitive edge? If you do not, this book describes the efforts needed to get there.9" 10. 17. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization "The primary threat to a business today is the perception that all you offer is a replaceable, interchangeable commodity."The book explains some otherwise never-to-bedisclosed secrets of building the best customer service organization.10" 11. 16. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits "Customer service has become too important to leave to business-as-usual tactical methods."The book gives a lot of simple ideas to get your company's growth to skyrocket in a short period.11" 12. 15. Managing the Customer Experience: Turning customers into advocates"You need loyal customers, not satisfied ones.Shaun explains the way to turn your customers into advocates for your product in a simple and elegant manner.12" 13. 14. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary "A vision and a plan executed to perfection are what categorize great businesses."Joseph takes the Starbucks experience as an example to explain how customer service is done.13" 14. 13. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience "Amaze your employees and they'll spread the amazement."Shep Hyken sums up some of his theories under a book, where anybody who upholds these 7 strategies is almost certain to succeed.14" 15. 12. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service"Customers are willing to pay a premium to have their needs met and there's no limit to what they'll spend if their expectations are consistently exceeded."Secret Service reveals some interesting and practical methods to create a consistency in customer satisfaction and employee retention.15" 16. 11. Raving Fans: A Revolutionary Approach To Customer Service "If your customer's visions and yours do not meet, ask your customer to take his needs somewhere else."Ken explains the customer situation in America and uses creative techniques to tackle any customer.16" 17. 10. Beans: Four Principles for Running a Business in Good Times or Bad "You're known by the company you keep."This book is the journey of a fictional character called David and how he competes and triumphs against the Goliaths of this corporate world.17" 18. 9. CUSTOMERS FOR LIFE: HOW TO TURN THAT ONE TIME BUYER INTO A LIFELONG CUSTOMER "We have to realize that there is only one way to differentiate ourselves. And that is through our people."They didn't call this the 'Book of the year' for no reason. Set the guidelines and benchmarks to achieve phenomenal growth for your company.g18" 19. 8. Whats the Secret: To Providing a World-Class Customer Experience "When it comes to products, people are realizing that the cheaper they go, the more it costs them."John's method is truly a world-class method that is proven to help companies bring about an amazing customer experience.19" 20. 7. Inspired: How To Create Products Customers Love "Once you've decided you have a good opportunity and your company is well-suited to pursue it, someone needs to discover what the solution actually is."Marty brings fresh perspectives towards product growth and shows the way for making stuff your customers love.20" 21. 6. Be Our Guest: Perfecting the Art of Customer Service "There are three features of great service moments to keep in mind. They are hightouch, high-show, and high-tech."Kinni makes customer service look like a Sunday morning walk. It is an unputdownable treasure trove of information for your business.21" 22. 5. The Thank You Economy"The only thing that never changes is human nature. Given a choice, people will always spend their money on people they like."If your customers like you, your coffers will never dry. This book teaches how to make them like you. Simple.22" 23. 4. Customer Loyalty: How to Earn It, How to Keep It "Perhaps the biggest reason for the disparity between satisfaction rating and repeat purchase is the measurement of satisfaction itself"If you're wondering how to actually go about doing customer service, this bestseller is a great place to start.23" 24. 3. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization "The surest way to escape market obsolescence is by creating enduring, loyal and 'human' relationships with customers."Considering the concept of anticipatory customer service,. Micah and Leonardo tell you what the true definition of 'Customer relationships' is.24" 25. 2. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know "Customer Loyalty is the measure of your present and future success."Customer loyalty is indeed priceless. If you read this book, you can make it effortless too.25" 26. 1. Delivering Happiness: A Path to Profits, Passion and Purpose"I didn't know why. I just knew I needed to know where my path began. And then just before reality returned and time started moving again, I figured it out." Tony Hsieh explains his mistakes, his learning and his takeaways from establishing his own little empire on the internet. And that, is exactly why this is simply the best customer service book in the market.26"