best collection ever ola superconference 2015 anthea bailie – collections development strategist...
TRANSCRIPT
![Page 1: Best Collection Ever OLA Superconference 2015 Anthea Bailie – Collections Development Strategist Fred Whitmarsh – Branch Manager](https://reader035.vdocuments.mx/reader035/viewer/2022062421/56649e685503460f94b64c39/html5/thumbnails/1.jpg)
Best Collection EverOLA Superconference 2015
Anthea Bailie – Collections Development Strategist
Fred Whitmarsh – Branch Manager
![Page 2: Best Collection Ever OLA Superconference 2015 Anthea Bailie – Collections Development Strategist Fred Whitmarsh – Branch Manager](https://reader035.vdocuments.mx/reader035/viewer/2022062421/56649e685503460f94b64c39/html5/thumbnails/2.jpg)
What We Will Cover Today
• MPL at a Glance• Collections – Before • Collections – After• What you can do now!
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MPL at a Glance
Population 331,053Branches 7
Total Circulation 4.37 million
Total Visits 2.32 million
Languages 20
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Before
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Work Not Assigned Effectively
• Librarians with too much to do• Supervisors not responsible for collections
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Lack of Staff Engagement
• Impact at the branch level• Communication about collections procedures
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“Customer Focus”?
• Emphasis on anecdotal information• Lack of objectivity
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“Training”?
• Lack of training for branch staff• Right information in the wrong hands
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After
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Assigning Work Properly
• Collections Development Strategist• Branch Librarians • Library Services Associates• Communicating with vendor
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Staff Engagement
• Share information• Ask for suggestions• Staff Picks
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Customer-Centered Collections
• Customer usage patterns– How are customers using your existing collection– What are they requesting more of?– What are they requesting that you don’t have?
• Collection Placement and Transfers• Direct customer feedback• Sociodemographic data
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![Page 14: Best Collection Ever OLA Superconference 2015 Anthea Bailie – Collections Development Strategist Fred Whitmarsh – Branch Manager](https://reader035.vdocuments.mx/reader035/viewer/2022062421/56649e685503460f94b64c39/html5/thumbnails/14.jpg)
Customer-Centered Collections
• Customer usage patterns– How are customers using your existing collection– What are they requesting more of?– What are they requesting that you don’t have?
• Collection Placement and Transfers• Direct customer feedback• Sociodemographic data
![Page 15: Best Collection Ever OLA Superconference 2015 Anthea Bailie – Collections Development Strategist Fred Whitmarsh – Branch Manager](https://reader035.vdocuments.mx/reader035/viewer/2022062421/56649e685503460f94b64c39/html5/thumbnails/15.jpg)
Training
• Position-specific• Teach yourself
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What You Can Do Right Now!
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What you can do right now! (Strategy)
• Weed• Merchandise• Look & Feel• Review procedures (process map)• Take an Excel course• Data clean up• New collections
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What you can do right now! (Quick Wins)
• Unlimited renewals• Holds ratio• Up sell• Celebrate reading
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Questions?