best bets and likely losers marshall breeding director for innovative technology and research...
TRANSCRIPT
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Tomorrow's technologies:
best bets and likely losers
Marshall BreedingDirector for Innovative Technology and ResearchVanderbilt University LibraryNashville, TN USA
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a deep look at how university libraries should be responding to the possibilities and pitfalls of the developing technologies, predicting some winners;
the demise of the LMS? Scope: Higher Education
Themes
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http://www.librarytechnology.org Repository for library automation data
Expanding to include more international scope
Announcements and developments made by companies and organizations involved in library automation technologies
Library Technology Guides
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Started building database in 1995 Most comprehensive resource for tracking
ILS and other library automation products Serves as a directory for general public Specialized tool for tracking LMS and other
automation products 39,530 Total libraries listed 4,745 UK Libraries listed
Lib-web-cats
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Annual Industry report published in Library Journal:
2009: Investing in the future 2008: Opportunity out of turmoil 2007: An industry redefined 2006: Reshuffling the deck 2005: Gradual evolution 2004: Migration down, innovation up 2003: The competition heats up 2002: Capturing the migrating customer
LJ Automation System Marketplace
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ILS Product Satisfaction
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Industry Consolidation Abrupt transitions for major library automation products
Frustration with ILS products and vendors Increased ownership by external interests Increased industry control by external financial investors
Demise of the traditional OPAC New genre of discovery interfaces Open Source products hit the mainstream
New wave of companies based on open source service and support
Upheavals in the library automation arena
Breeding, Marshall: Perceptions 2008 an international survey of library automation. http://www.librarytechnology.org/perceptions2008.pl January 2009.
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Traditional LMS companies◦ Talis DS/Axiell, Innovative, SirsiDynix, Ex Libris
Library cooperatives◦ OCLC
E-Content Tech / Content companies◦ Serials Solutions – EBSCO
Open Source service companies◦ LibLime, BibLibre, IBM?, Oracle?
Gambling on Commercial Partners
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Prepared to make investments in new technology?
Strategy to maximize profits by reducing costs?
Technology Strategy◦ Roadmap?◦ New technology or new marketing?◦ Can’t keep repackaging outdated
Betting on Commercial Partners
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Capacity for Research and Development Understanding of higher education and
library missions and culture Track record of positive partnerships Adequate resources for service and support Forward looking technology components Roadmap into the next generation Solid business model Focus on investment High customer retention
High cards
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Aging technology without next-generation roadmap
Stagnant business model◦ Revenue based on maintenance or new sales?
Focus on cost cutting Diminishing customer base / personnel High rates of customer defections Low level of customer confidence
Low Cards
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Personnel Growth Comparison
2002 2003 2004 2005 2006 2007 20080
100
200
300
400
500
600
700
800
900
1000Comparison of SirsiDynix and Ex Libris
Composite Endeavor + Ex Libris
Composite Sirsi + Dynix
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ILS Products in UK Academic Libraries
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Innovation below expectationsConventional ILS less tenableProliferation of products related to e-content management
New genre of discovery-layer interfaces
Product and Technology Trends
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Is the OPAC module of the LMS a sure bet? Is the time ripe for new discovery systems?
Gambling on the OPAC
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Lots of non-library Web destinations deliver content to library patrons ◦ Google Scholar◦ Amazon.com◦ Wikipedia◦ Ask.com
Do Library Web sites and catalogs meet the information needs of our users?
Do they attract their interest?
Crowded Landscape of Information Providers on the Web
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The Competition
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Better?
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Urgent need for libraries to offer interfaces their users will like to use
Move into the current millennium Powerful search capabilities in tune with
how the Web works today Meet user expectations set by other Web
destination
Demand for compelling library interfaces
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Online Catalog modules provided with an ILS subject to broad criticism as failing to meet expectations of growing segments of library patrons.
Not great at delivering electronic content Complex text-based interfaces Relatively weak keyword search engines Lack of good relevancy sorting Narrow scope of content
Inadequacy of ILS OPACs
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Silos Prevail◦Books: Library OPAC (ILS module)◦Articles: Aggregated content products, e-
journal collections◦OpenURL linking services◦E-journal finding aids (Often managed by link
resolver)◦Local digital collections
ETDs, photos, rich media collections
◦Metasearch engines All searched separately
Disjointed approach to information and service delivery
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Discovery addresses a broader scope than any single automation system or repository
User interfaces require quicker replacement cycles
Back-end systems involve longer transitions
Separation of Discovery From Back-end Systems
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Attempt to collapse silos or draw appropriately from each silo
Unified user experience A single point of entry into all the content
and services offered by the library Print + Electronic Local + Remote Locally created Content User contributed content
The Ideal Scope Discovery Layer products
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New-generation interface Harvested local content Vendor-supplied indexes of library content
◦ E-journals, databases, e-books◦ Book collections beyond local library collections
Pre-populated discovery services
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Indexing the full corpus of information available globally Or at least major portions
Google aims to address all the world’s information Not quite comprehensive – partial harvesting of any given
resource Discovery Layer Products for libraries aim to address all
content collected by libraries: Print Remotely access electronic content: e-journals, e-books,
databases, licensed and open access. Local special collections: digital and print.
Addresses the comprehensive body of content held within library collections
Comprehensive, unified
Web scale discovery
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Entering post-metadata search era Increasing opportunities to search the full contents
◦Google Library Print, Google Publisher, Open Content Alliance, etc.
◦High-quality metadata will improve search precision
Commercial search providers already offer “search inside the book” and searching across the full text of large book collections
Not currently available through library search environments
Deep search highly improved by high-quality metadata
See: Systems Librarian, May 2008 “Beyond the current generation of next-generation interfaces: deeper search”
Deep search
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Fulfillment oriented Search -> select -> view Delivery/Fulfillment much harder than
discovery Back-end complexity should be as seamless
as possible to the user Offer services for digital and print content
Beyond Discovery to Fulfillment / Delivery
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Initial products focused on technology◦ AquaBrowser, Endeca, Primo, Encore, VUfind◦ Mostly locally-installed software
Current phase focused on pre-populated indexes that aim to deliver Web-scale discovery◦ Summon (Serials Solutions)◦ WorldCat Local (OCLC)◦ EBSCO Discovery Service (EBSCO)◦ All hosted services
Discovery product Trend
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Local discovery provides flexibility for libraries to create customized access to collections
Web-scale discovery emphasizes unified access and broad scope
Web-scale vs local discovery
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New Discovery Service Consolidated index harvested from many
sources◦ ProQuest, Gale, etc◦ 300,000,000 articles represented◦ Full-text search + Citations
Local catalog data harvested, real-time link to holdings
Other local repositories harvested Others available through metasearch
Summon from Serials Solutions
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Existing service in pilot stage for new discovery service
WorldCat.org data + ArticleFirst (30 million articles)
Agreement with EBSCO to load EBSCOhost citation data into WorldCat
Pursuing agreements with additional content providers
WorldCat Local discovery service
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No-cost option to FirstSearch subscribers No reclamation to reconcile local ILS with
WorldCat One ILS supported; must be among
supported products Program to expose thousands of libraries to
WorldCat Local as a discovery option
WorldCat Local quick start
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Massive pre-harvested index of e-journal content
Worldcat.org Locally harvested metadata
EBSCO Discovery Service
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Is the conventional library management system a safe bet moving forward?
Will Open Source LMS overtake propriety products
Evergreen, Koha, OLE?
Gambling on the LMS
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Favours print inventory Electronic resources managed separately
Traditional Library Management Systems
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Traditional ILS◦ Cataloging◦ Circulation◦ Online Catalog◦ Acquisitions◦ Serials control◦ Reporting
Modern approach: ◦ SOA◦ Business process modeling
Breaking down the modules
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Service oriented Architecture Openness
◦ Open APIs, Open Source Web services Cloud storage and services Flexible XML data models Web-based interfaces (Staff and patron) Mobile apps and interfaces
High card Technologies
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Monolithic hard-coded systems MARC-based metadata model Client/Server computing
Low card technologies
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Sure thing, or risky proposition?
Open Source
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Open Source Interest
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A Continuum of Openness
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Closed Systems
CirculationAcquisitionsCataloging
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
No programmable Access to the system.
Captive to the userInterfaces supplied by the developer
Programmer access:
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Standard RDBM Systems
CirculationAcquisitionsCataloging
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
Database administrators can access data stores involved with the system:
Read-only?Read/write?
Developer shares database schema
Programmer access:
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Open Source Model
CirculationAcquisitionsCataloging
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
All aspects of the system available to inspection and modification.
Programmer access:
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Open API Model
CirculationAcquisitionsCataloging
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
Core application closed.
Third party developers code against the published APIs or RDBMS tables.
Programmer access:
Published APIs
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Open Source / Open API Model
CirculationAcquisitionsCataloging
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
Core application closed.
Third party developers code against the published APIs or RDBMS tables.
Programmer access:
Published APIs
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Open APIs Open Source Open Data Models
Open systems
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Currently implemented ad hoc Many libraries putting up blogs, wikis,
and fostering engagement in social networking sites
Proliferation of silos with no integration or interoperability with larger library Web presence
Next Gen: Build social and collaborative features into core automation components
Web 2.0 / Collaborative Computing
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Fundamental assumption: Print + Digital = Hybrid libraries
Traditional ILS model not adequate for hybrid libraries
Libraries currently moving toward surrounding core ILS with additional modules to handle electronic content
New discovery layer interfaces replacing or supplementing ILS OPACS
Working toward a new model of library automation◦ Monolithic legacy architectures replaced by fabric of SOA
applications◦ Comprehensive Resource Management
Rethinking library automation
“It's Time to Break the Mold of the Original ILS” Computers in Libraries Nov/Dec 2007
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Library Management system◦ Cataloging, Circulation, Serials, Acquisitions, OPAC
Link resolver with e-journal knowledgebase Electronic Resource management system Digital collections Institutional repositories Discovery Environments
Unsustainable library business automation model
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Current LMS model replicates portions of business systems of colleges and universities◦ Authentication and authorization◦ Financial systems
Current LMS model does not integrate as well with HE infrastructure◦ Virtual Learning Environments, Course Management
Systems Curating or Managing non-library content for the
broader organization Current automation systems provide little support
for public services◦ Customer relationship management
Doing less and doing more
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OLE Project◦ Funded by the Research in Information Technology program of
the Andrew W. Mellon Foundation◦ 1-year project to produce the requirements for a new approach
to library automation◦ Will embrace the service-oriented architecture◦ Business process modeling based on library workflows
unconstrained from existing legacy software◦ Possible follow-on project to build and open source reference
implementation Ex Libris URM
◦ Mentioned publically but not formally announced◦ Working toward new platform that better integrates print and
electronic content Probably will be based on some existing products
Projects to Recast the LMS
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Service Oriented Architecture
http://www.sun.com/products/soa/benefits.jsp
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Legacy ILS + e-content modules
FederatedSearch
Circulation Acquisitions
Cataloging Serials
OpenURLLinking
Electronic Resource
MgmtSystem
Staff Interfaces:
End User Interfaces:
Data Stores:
Functionalmodules:
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SOA for library workflow processes
Data Stores:
ReusableBusiness Services
CompositeApplications
Granulartasks:
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Extend WorldCat Local to include◦ Circulation◦ Delivery◦ Acquisitions◦ License Management
Positioned as Web-scale, cloud computing model, cooperative library system
Pilot sites being finalized; general availability in 2010
WorldCat Local automation platform
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Amazon.com = federated groups of sellers sharing common infrastructure
Unified from end-user perspective Web Services, cloud computing model Modern user interfaces High level of usability
◦ Discovery, Fulfillment Web 2.0 features
◦ User-contributed ratings and reviews
E-commerce comparison
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Cannot continue to throwing in chips on a losing hand Current automation models reinforce the library as an
independent silo of automation and information systems Can we bet on new technologies that will place libraries
more at the heart of higher education organizations? Will current LMS products evolve to better serve modern
Libraries? Will new transformative products based on new
automation products emerge?
Final Wagers
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Questions and discussion