Blackberry Enterprise Server 10 Training

Introducing BlackBerry Enterprise Service 10 Overview - This course provides an overview of the key features and benefits of BES10. Audience - Administrators and anyone who wants to learn about the features and benefits of BES10. Objectives - After you complete this course, you should be able to:

Describe BES10 List the key features of BES10 Describe how administrators can benefit from using BES10 Describe how users can benefit from using BES10 Describe what users can do for themselves in BES10 Self-Service

BlackBerry Enterprise Service 10 Architecture and Data Flows Overview - In this course you will learn about the high-level BlackBerry Enterprise Service 10 architecture and how BES10 components interact with BlackBerry OS (versions 5.0 to 7.1), BlackBerry 10, iOS, Android, and Windows Phone devices. Audience - This course is designed for anyone who wants to learn more about BES10 architecture and data flows. Objectives - By the end of this course, you should be able to:

Describe the key features of BES10 and how they relate to the architecture Describe Blackberry Server 10 Components and Communication Describe the high-level architecture of BES10 Identify the communication paths available between your organization and users' devices Describe how data flows when a device is activated Describe how data flows when a device receives email or organizer data

Installing BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn how to check requirements and configure permissions required to install and run BES10. You will also practice how to install BES10 on one computer for the first time. Audience - This course is intended for IT professionals who are responsible for installing BES10. Objectives - At the end of this course you should be able to do the following:

Summarize the BES10 installation process Planning for Blackberry Enterprise Server 10 installation Check the preinstallation requirements Given a scenario, determine if the environment supports a BES10 installation Create a service account Configure permissions on the computer Describe how to configure the database server Install the BES10 software on a single computer Log in to BES10 for the first time

Migrating from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn how to to check the BES5 preupgrade tasks and requirements, install BES10 on the computer that is running BES5, log in to BES10 for the first time, and verify that the BES5 users and devices are displaying in the BES10 management console. Audience - This course is intended for IT professionals who are responsible for installing and upgrading to BES10. Objectives - At the end of this course, you should be able to do the following:

Describe the BES5 to BES10 upgrade paths List the steps to upgrade from BES5 to BES10 on the same computer Check the installation requirements Perform the BES10 preinstallation tasks Given a scenario, determine if the environment supports a BES10 installation Install the BES10 software on the same computer as BES5 Log in to BES10 for the first time Verify that the upgrade was successful

Introducing to managing BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn about the features and best practices for managing BES10. The course uses scenarios and demonstrations to show you how you can use these features to manage BES10. Audience - Anyone interested in learning more about managing BES10. Objectives - At the end of this course you should be able to do the following:

Navigate the BES10 management console Add IT policies Add profiles Add apps and app groups Add an activation profile in BES10 Customize the activation email message template Customize the default settings for activation passwords Add user groups Add user accounts Manage user accounts with user groups Use the device management tools to secure devices Monitor devices

Integrating BlackBerry Enterprise Service 10 with your Company Directory Overview - This course describes how to integrate BES10 with your company directory. It uses scenarios and practice exercises to take you through the process to set up a company a directory connection and enable and configure the directory-linked group feature.

Audience - Administrators and anyone who wants to learn more about how to connect their organization's company directory with BES10. Objectives - At the end of this course, you should be able to do the following:

Explain the benefits of connecting a company directory to BES10 Explain multiple directories and their application in BES10 Connect BES10 to a Microsoft Active Directory instance Connect BES10 to an LDAP directory Explain the synchronization of directory users and groups Configure synchronization for directory users and groups

Managing Groups and Users in BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn the benefits of using groups and how to create and manage groups. You will also learn about the different options for adding users and how to manage users. Audience - Administrators and anyone who wants to learn more about how to manage groups and users in their BES10 environment. Objectives - At the end of this course, you should be able to:

Describe the purpose and benefit of managing users and devices in groups Describe how settings are applied to users that belong to more than one group Differentiate between local groups and directory-linked groups Create and manage user groups Create a nested user group Create and manage device groups Differentiate between local users and directory users Add a directory user Add a local user Assign profiles, policies, and apps to groups and users View group and user information

Role Administration in BlackBerry Enterprise Service 10 Overview - In this course, you will learn the benefits of using roles to manage administrators, how you can create roles, and how you can assign roles to administrators so that they can efficiently manage users in your organization. Audience - This course is for senior BES10 administrators. Objectives - At the end of this course, you should be able to:

Summarize the benefits of using roles to manage users Summarize the predefined roles that are available in BES10 Set up roles so that they can be assigned to administrators Create a custom role Change the permissions of a role Delete a role Rank a role Set up administrators using roles Summarize what you should have ready before you create an administrator Create an administrator Change the role of an administrator Remove a role from an administrator

Create an administrator group Add users to an administrator group Remove users from an administrator group Remove a role from an administrator group

Managing Secure Work Space in BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn what Secure Work Space for iOS and Android devices can do for your organization and your mobile device users. You will learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices. Audience - Administrators familiar with the BES10 management console and anyone interested in understanding Secure Work Space. Objectives - By the end of this course you should be able to do the following:

Describe the features and benefits of Secure Work Space Describe the architecture for BES10 with Secure Work Space Describe the data flow for sending email from devices with Secure Work Space Describe the data flow for receiving email from devices with Secure Work Space Configure settings in BES10 for Secure Work Space Install a work space on an Android device Use Secure Work Space on an Android device

Managing Applications in BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn how to manage apps for BlackBerry 10, iOS, Android, and Windows Phone devices. Audience - This course is designed for anyone interested in learning more about how to manage apps in BES10. Objectives - At the end of this course you should be able to do the following:

Describe the differences between personal apps and apps managed in BES10 Describe the difference between public apps, internal apps, and secured apps Summarize the steps to manage apps Add apps to the available app list Explain the benefit of using app groups Create and manage an app group Manage VPP licenses for iOS apps Prevent users from installing restricted apps on iOS, Android, and Windows Phone devices Assign apps and app groups to user accounts and user groups Manage compliance profiles Application Deployment View whether an app is installed on a device

High Availability in BlackBerry Enterprise Service 10 Overview - In this web-based course, you will learn about the options available to configure high availability in BES10. It uses scenarios and practice exercise to take you through the process to plan and configure BES10 for high availability. Audience - Administrators and anyone who wants to learn more about how plan and configure BES10 with high availability.

Objectives - By the end of this course you should be able to do the following: Compare the options to configure high availability in BES10 Describe the active-active high availability model For a given scenario, choose the best high availability option Identify the key components involved in the high availability architecture for BES10 Summarize the tasks required to configure high availability in BES10 Evaluate whether an environment meets the system requirements and prerequisites for configuring high

availability Identify how BES10 evaluates the health of BES10 components Gather information about the state of high availability in BES10 For a given scenario, identify the cause of a failover and what must be done to correct the problem

Managing Device Activation in BlackBerry Enterprise Service 10 Overview - In this web-based course, you will complete simulations, scenarios, and activities to let you practice:

The steps you must take to configure BES10 for device activations and create activation passwords The steps you must take to configure BES10 Self-Service to let users create their own activation passwords The steps a user must take to activate a device

Audience - This course is intended for administrators who configure BES10 for device activations or set up user accounts and for help desk representatives who want to understand the steps and requirements for device activations. Objectives - By the end of this course, you should be able to do the following:

Explain the requirements for activating devices on BES10 Explain the purpose of activation profiles Explain the purpose of activation types Create and manage activation profiles Change the device activation defaults Update the activation email message template using variables Set an activation password and send an activation email message to a user Given different scenarios, determine the correct activation settings Summarize the tasks a user can perform using BES10 Self-Service and BlackBerry Web Desktop Manager Set up BES10 Self-Service and BlackBerry Web Desktop Manager for users Set an activation password using BES10 Self-Service or BlackBerry Web Desktop Manager Describe the steps users perform to activate devices

Advance Troubleshooting in BlackBerry Enterprise Service 10 Overview - In this course, you will complete simulations, scenarios, and activities to let you practice:

Setting up Alerts and Notifications from Blackberry Management Console Log Analysis Best Practices Mock Scenarios