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THE BUSINESS THE BUSINESS LETTERLETTER

Bilingualer Fachunterricht an berufsbildenden Schulen

OHP, trans-parency

trans-parency, pen

worksheet

worksheet, pencil, trans-parency with parts

computer, beamer

role cards

Media

presentation students

teacher asks some students to show their transparency and read out their letters, and corrects the mistakes

Checking of the results

20’

group work in groups of two

students are asked to write a business letter (on a transparency) according to the given notes

Writing an own business letter

30’

presentation students

individual students read out one part each and read the information from the letter that characterises this part of a business letter

Checking of the results

10’

individual work

students receive a copy of a business letter and have to circle and name all of the parts

Where are these parts within a business letter?

15’

presentation teacher

teacher reads out the parts and shows them to the students (computer)

What parts does a business letter have?

10’

dialoguetwo students read out and perform the dialogue

Introduction5’

Teaching Method

ActivitiesContentsTime

Unit StructureUnit Structure

OHP, Schreib-folien

Schreib-folien, Folienstifte

Arbeits-blatt

Arbeits-blatt, Bleistift, Folie mit Briefteilen

Computer, Beamer

Rollen-karten

Medien

Schülervor-träge

Lehrer bitte einige Schüler ihr Ergebnis am OHP vorzustellen

Schüler lesen ihre Briefbeispiele vor

Vergleich der Ergebnisse

20’

PartnerarbeitSchüler schreiben einen Geschäftsbrief auf Schreibfolien anhand des Fallbeispiels

Schreiben eines Geschäftsbriefes

30’

Schüler-präsentation

Einzelne Schüler lesen die Ergebnisse vor

Vergleich der Ergebnisse

10’

EinzelarbeitSchüler erhalten eine Kopie eines Geschäftsbriefes und nennen alle Teile bzw. zeichnen sie ein

Wo befinden sich diese Teile in einem Geschäftsbrief?

15’

LehrervortragLehrer liest die Teile vor und zeigt sie den Schülern (am Computer)

Aus welchen Teilen besteht ein Geschäfts-brief?

10’

DialogZwei Schüler lesen das Rollenspiel vor

Einleitung5’

MethodenAktivitätenInhalteZeit

Dialogue:Two apprentices who work for a company in Mühlhausen – Büroartikel Mucke GmbH - talk together during their lunch break at work. Lisa is still in her first year as an apprentice and Lars is already in his third year.

Lisa: Hello. How are you?Lars: Fine thanks. And you?Lisa: I ‘m fine, too. Are you busy at work today?Lars: Yes, I have to write a lot of business letters.Lisa: I am going to write my first letter today. Christina Mucke

asked me to help her this afternoon. I have to writea letter to a hotel in London.

Lars: Did you already talk about business letters at school?Lisa: We just started with this topic. The teacher told us that

there is a certain form and style in business communication.

Lars: Oh, yes. Especially if you are writing to a person in England. People in Britain are very polite and you can learn a lot about the language itself, if you write English business letters. I am quite good in English, I would like to help you with this task.

Lisa: Oh, this would be nice. Can you start to explain the different parts of a business letter to me first?

Lars: Now problem. Let‘s start!

THE BUSINESS THE BUSINESS LETTERLETTER

- British layout -

Specimen letterSpecimen letter

Büroartikel Mucke GmbH Bahnhofstraße 10 99974 Mühlhausen Tel.: 03601 - 450 224 Fax: 03601 - 450 222 Email: bueroartikel@muckemann.de

22 December 2003

Royal Park Hotel P.O. Box 77 London SW11 5UL England

Dear Sir or Madam

Two single rooms 5 – 10 February

We have seen your company’s web site on the internet.

As we will have a stand at the London Office Fair next year we wish to book two en-suite single rooms for two of our employees. They will require half board for five nights from 5th to 10th February 2004.

Our employees will be arriving at approximately 4 pm by car and leaving after breakfast on 10th February.

Please let us have your confirmation in writing including details of all charges.

Yours faithfully

Büromöbel Mucke GmbH

Christina Mucke Christina Mucke PA to the Managing Director

Encl

Specimen letter - KeySpecimen letter - Key

Büroartikel Mucke GmbH Bahnhofstraße 10 99974 Mühlhausen Tel.: 03601 - 450 224 Fax: 03601 - 450 222 Email: bueroartikel@muckemann.de

22 December 2003

Royal Park Hotel P.O. Box 77 London SW11 5UL England

Dear Sir or Madam

Two single rooms 5 – 10 February

We have seen your company’s web site on the internet.

As we will have a stand at the London Office Fair next year we wish to book two en-suite single rooms for two of our employees. They will require half board for five nights from 5th to 10th February 2004.

Our employees will be arriving at approximately 4 pm by car and leaving after breakfast on 10th February.

Please let us have your confirmation in writing including details of all charges.

Yours faithfully

Büromöbel Mucke GmbH Christina Mucke

Christina Mucke PA to the Managing Director

Encs

Letterhead

Recipient‘s address Date

Salutation Subject line

IntroductionBody

Polite endingComplimentary

close

Name of the person writing the letter

Signature

Postion of the signatoryEnclosure(s)

Now have a look at the following task!Now have a look at the following task!

Information about your company

- use your own name - you are the purchasing manager - your address is: Sondershäuser Landstraße

77 in 99974 Mühlhausen

- your phone number is: +49(3601)776 655 - your fax number is: +49(3601)776 622 - your email is: Computer@magic.de

Information about the British company

- company‘s name: Boulster Computers Ltd - company‘s address: P.O. Box 67 76 34

London W5M 7AG, UK - phone number: +44(20)765 4589 - fax number: +44(20)765 4580 - email: bestofboulster@computers.uk

Situation:

You are working for ComputerMagic GmbH in Mühlhausen. It is a small shop which sells computers and products connected with it, e.g. printers. From the Chamber of Commerce in London you received the name and address of a British company which specializes in the production of computer parts especially hard drives.

TASKTASK Work together with a partner and write an English

business letter. The letter should include the following details:

Send your letter to the purchasing manager of Boulster Computers Ltd as an enquiry

Mention where you got the address of this company Introduce your own company (founded in 2000,

sells computers, customers in the whole of Thuringia etc)

Let the company know that you are especially interested in buying hard drives, CD-ROMs and printers (above all laser printers)

Ask for a price-list and the general terms and conditions of business of the English company as well as the terms of delivery as well as the terms of payment

Ask how long the delivery to Germany usually takes Ask them whether delivery franco to your premises

is possible Finish your letter with a polite ending

All all the other information and pay attention to include all necessary constituents of a business letter.

Specimen letterSpecimen letterComputer Magic GmbHSondershäuser Landstraße 7799974 MühlhausenTelefon: +49(3601)776 655Fax: +49(3601)776 622E-mail: Computer@magic.de

22 December 2003Boulster Computers LtdPurchasing DepartmentP.O. Box 67 76 34London W5M 7AGEngland

Dear Sir or Madam,

Enquiry for computer parts

We have been given your address by the London Chamber of Commerce, who told us that you specialise in supplying different computer components.

Kindly allow us a few moments to briefly introduce our company. We started the business in 2002 and are now a well-established distributor of high-quality computers and computer parts. We are now well-established on the Thuringian market.As goods of this nature are in demand at present, we are interested in your products, especially in hard drives, CD-ROMs and printers. We would be grateful if you would provide us with your latest catalogue and price-list.

Please also let us have details of your general terms and conditions of business as well as your terms of delivery and payment and your delivery periods. Are you also willing to deliver franco to our premises?

We look forward to hearing from you soon.

Yours faithfully,

Susan MüllerSusan MüllerComputer Magic GmbH