benjamin david's cv
TRANSCRIPT
International Hospitality Management Student
Jalan PJU 1a/41, 47301 Petaling JayaMalaysia
Phone number +33 7 82 19 36 00
Email [email protected]
Born on March, 29th 1995 21-year-old
Benjamin DAVID
2016
Winter season W Verbier 5* (Starwood, Switzerland) Welcome AmbassadorPositions: Valet, porter, bellman, driver, guest relation agentDuties: Greet guests offering a great welcome / Welcome and escort guests to and from their rooms and by providing introduction to the hotel’s facilities, amenities and all room features / Perform deliveries as requested by guests. 2015
2 months Jackson + Rye Restaurant (London, UK) Head waiter Summer season Terre Blanche Resort Hotel Spa & Golf 5* (The Leading Hotels of
the World) Head waiterGuest welcoming, F&B ordering, food and wine agreement, section management, commis training, setting up control, supplies management, dealing with complains, up selling
2014
Summer season Hermitage Lucien Barrière La Baule 5* Hotel Head waiter 4 months Holiday Inn Sheffield 4* Hotel (Intercontinental, Sheffield - UK)
Receptionist / Guest Service Agent / Project Leader ֍
Check-in, check-out, stays follow-up, invoicing, bookings management, porter, concierge services, customer loyalty, revenue increase
« InterContinental Hotels Group » Project Leader: welcoming procedures optimizing 1 month Domitys Rennes Retirement Home Housekeeping Supervisor ֍
Cleaning procedures and working time optimizing, complaint managementTeam management (5 persons)
2013
Summer season Hermitage Lucien Barrière La Baule 5* Hotel Wine waiter
2012
2 months Fota Island Resort 5* (Ireland) Commis Waiter֍
Summer season Yelloh Village Campsite Head waiter
2011
2 months Campanile Poitiers Futuroscope 3* Commis Waiter֍
֍ Training periods from school
Work experience
benjamindavidsorlin
Waiting, housekeeping, reception concierge services, supervision experienceFive 5* hotel experienceInternational experience 24 months massed experience at only 21 years’ old Overall outlook of hospitality industry
Languages
OrganizationsMunicipal Youth Councillor (Nantes, Brittany) Academic Councillor to Student Life (Nantes, Brittany) Stage Manager (Association concert)TravelingMorocco, Tunisia, England, Ireland, Switzerland, Portugal, Spain, Romania, Austria, Hungary
InterestInterest
FrenchNative LanguageEnglishFluent (Cambridge English Certificate)SpanishStrong professional knowledges
2016 – 2017 Taylor’s University Kuala Lumpur, MalaysiaBachelor degree in International Hospitality Management2013 – 2015 Hotel & Catering School of Dinard Dinard, Brittany - FranceAccommodation Manager European Higher National Diploma 2010 – 2013 Nicolas Appert College Orvault, Brittany - FranceHotel & Catering Baccalaureate (NVQ) with honors
IT (Brillant, PMPro, Logorest, Opera, Micros)Customer relationship (knowledge of its needs)Sales argumentationTeam CommunicationLoyaltyRevenue increaseStock management and control, HACCP
Skills
Education
Strenght
WELCOMING
ORGANIZED
EFFECTIVE
VERSATILE