benelux hosted voice report - presentation dec 2015

Benelux – Market Report Authors: Rob Kurver, Dominic Black, Matthew Townend

December 2015

Copyright Cavell Group

The Cavell Group

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Cavell is a specialist Consulting, Research and Professional Services business, focused on emerging Communications Markets

Supporting businesses in EMEA to evaluate strategic investments, create sustainable service roadmaps & operating models and executing plans

Following the merging Hosted VoIP and SIP Trunking Markets for over 10Years


What do we do in Cloud Comms Market

• Key Source for Market Research & Analysis – UK & European Reports

• Commercial & Market Due Diligence

• Product & Go To Market Consulting

• Europe Professional services: Site Survey, Dial Plan testing, Handset install & training

• Content Development – whitepapers

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EMEA Service Providers

Vendors/Investors & Integrators


Experienced Analyst team

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Rob is an experienced cloud and cloud communications entrepreneur and consultant. As VP Europe of the Cloud Communications Alliance Rob

is well connected to the most ambitious hosted voice and UCaaS

providers and their technology partners. Rob is a frequent speaker

and writer. He founded a hosted voice provider (Voipro) and has advised clients such as Liberty

Global, HP Enterprise, KPN & Dell.

Rob Kurver Benelux Analyst

Dominic Black UK & Europe Analyst

Matthew Townend Director Research & Consulting

Dominic joined Cavell at the beginning of 2013 as UK market

Analyst has built a great knowledge of the UK European VoIP markets.

Dominic has authored research and whitepapers and speaks & attends

industry events around Europe. Dominic has also travelled widely

while working on consultancy projects both in Europe & the Middle East, giving him good knowledge of

different market Dynamics

Matthew is a recognised global expert in the area of UC & VoIP.

Writing regular research and speaking at global events, he

combines this consulting experience with a lot of practical experience form his time working in carrier

environments. He has led a number of high-profile consultancy projects for multinational clients such as BT,

Level 3, Telkom SA, Belgacom, Vodafone, Zain & Eitsalat

.


Inaugural European VoIP Summit a huge success

We had over 110 attendees from 43 different service providers at our first event and expecting to expand to over 200 attendees this year.

The next event will be held on March 1st 2016 “New Venue”: 1 American Square London

Tickets will go on sale in September

GOLD SPONSORS have resigned for 2016 event

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Detailed Research Approach

Unique Supply Side Model Cavell has built up a unique supply side approach to its research. We undertake surveys and interviews of key service providers and vendors in the markets we operate, and combine this with Analysts with practical experience of the markets to produce a detailed commentary on the market and its dynamics.

Benelux Analyst In Benelux we are proud to announce this latest research, conducted by a team of Analysts including Rob Kurver who has practical experience of operating a VoIP provider in the market himself.

All figures quoted were from the end of June 2015.

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Market Definitions

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Multi-Tenanted Hosted VoIPThe Multi-tenanted market is the main Hosted VoIP market, it is in essence where subscribers share a common system, although it can be partitioned so that each subscribing organisation can be treated as an autonomous entity.

Examples:

Multi-Instance Hosted VoIPUnder this market approach a customer receives their own instance of hosted service, but it is delivered within a service provider surround where certain elements may be shared.

Examples:

IP/SIP TrunkWe define this as the technical capability to support a single voice call, regardless of codec. We do provide research on the SIP Trunking market, but it is out of scope of this project

Example: SIP trunks, Asterisk IAX, H323 etc.

Standalone Hosted PBX: - Not Included in Market Numbers We do not take into account standalone PBX’s, whether they are hosted or not. For example, if a Service Provider is hosting a single instance of Microsoft Lync for a customer this would not appear in our figures.


Netherlands Headlines

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“Over 60 identified providers but 75% of seats fall under Top 10”

“Most Penetrated Mainland European Market”

“820k Business Seats in the Market”

“Significant New breed competition & Incumbents”

“Significant success in the SME addressing simple business process improvement proposition through indirect channels ”

“Business Demographics Favorable to Hosted VoIP services”


Belgium

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“Underpenetrated Market with only 88,300 seats around 10% of Netherlands”

“Set to grow as incumbents Telenet & Proximus both bringing services To market”

“19 Identified Services providers, mixture of local self built Providers and SPs serving multinationals”

“Business Demographics look attractive with large number of SMEs but held back by access to Fibre

A number of players offering simple SIP Trunk and gateways solution not Hosted VoIP

Copyright Cavell Group 12/3/15

Luxembourg sees some specialised competition as well as incumbent POST

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• Market consists of Local specialist providers, Multi National Providers and the incumbent

• POST uses a Broadsoft platform, and Multi National providers are utilizing Cisco

• The other Local providers have generally built their own platforms

• 44,500 seats


Research & Consulting Offerings

Pricing: PowerPoint Report single user License = €300 + sales tax PowerPoint Report single user License + 1 Analyst hour = €750 + sales tax PowerPoint Report company License + ½ day workshop = €1500 + sales tax PowerPoint Report + Report (including forecast) ½ day workshop = €2500 + sales tax

Contact: Dominic Black - [email protected] Rob Kurver - [email protected] Matthew Townend - Matthew.Townend@cavellgroup

Website – www.cavellgroup.com

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Look forward to working with you !

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benelux hosted voice report - presentation dec 2015

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