benefits realization

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BENEFITS BENEFITS REALIZATIONREALIZATION

Dr f DejahangDr f Dejahang ( (BSc CEng, BSc (Hons) Construction Mgmt, MSc, MCIOB, PhD)BSc CEng, BSc (Hons) Construction Mgmt, MSc, MCIOB, PhD)

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Planning Benefits RealizationPlanning Benefits Realization

Why do we wantimprovement?

how and whenchanges can be made?

Who will beaffected?

What changes areneeded?

Who is responsiblefor its delivery?

What are the benefits andwhere will each occur?

What improvement dowe want/ could we get?

Can it bemeasured?

Can it bequantified?

Can afinancial

value be puton it?

Benefit realization plan

Key questions in developing a Key questions in developing a benefits plan (Ward & Daniel, 2006)benefits plan (Ward & Daniel, 2006)

The main activities in this stage The main activities in this stage are:are:

Finalize measurements of benefits Finalize measurements of benefits and changes.and changes.

Obtain agreement of all Obtain agreement of all stakeholders to responsibilities and stakeholders to responsibilities and accountabilities.accountabilities.

Produce benefits plan and Produce benefits plan and investment case.investment case.

Executing the benefits PlanExecuting the benefits Plan

Reviewing and Evaluating the Reviewing and Evaluating the ResultsResults

Planning Benefits RealizationPlanning Benefits RealizationThe evaluation should focus on what has The evaluation should focus on what has

been achieved.been achieved.what has not (or not yet) been achieved what has not (or not yet) been achieved

and why.and why. Identify further action needed to deliver Identify further action needed to deliver

outstanding benefits, if possible. Another outstanding benefits, if possible. Another aspect is also identifying any unexpected aspect is also identifying any unexpected benefits that have.benefits that have.

arisen and understand how they came out.arisen and understand how they came out.


Some organizations also want Some organizations also want to be able to prove that their IT to be able to prove that their IT investments have been investments have been delivered the expected value delivered the expected value over an extended period, even over an extended period, even after several years.after several years.

Evaluating the Results and Establishing Evaluating the Results and Establishing Potential for Further Potential for Further benefitsbenefits

The full implementation of the new IS/IT The full implementation of the new IS/IT and business changes, the achievement of and business changes, the achievement of the business case and benefits plan the business case and benefits plan should be formally reviewed.should be formally reviewed.

The purposes of the review include a The purposes of the review include a detailed assessment of whether each of detailed assessment of whether each of the benefits intended have been achieved the benefits intended have been achieved or not.or not.

Benefits review is not:

Monitoring the Benefits after Monitoring the Benefits after ImplementationImplementation

Identify andstructurebenefits

Plan benefitsrealization

Executebenefits plan

Review&evaluateresults

Establishpotential forfurther benefits

Pre-study Project Follow-upAnalyze thedrivers todetermine theinvestmentobjectivesIdentify thebenefits thatwill bemeasuredEstablishownership ofthe benefits

Identify thechangesrequired andstakeholdersimplicationsProduce first-cutbusiness case

Create dependency network

Finalize measurements of stakeholders toresponsibilities

Produce benefits plan and investment case

Manage the change programmes

Review progress against the benefits plan

Formally assess the benefits achieved orotherwise

Initiate lessons for other projects

Identifyadditionalimprovementthroughchanges andinitiateaction

Identifyadditionalbenefitsthrough ITinvestment.

benefits realization

Engineering