benefits privileges 2011

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BENEFITS AND PRIVILEGES

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Page 1: Benefits Privileges 2011

BENEFITSANDPRIVILEGES

Page 2: Benefits Privileges 2011

JetPrivilege Benefits & Privileges

5 Membership Tiers

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Multiple opportunities to earn JPMiles

Automatic recording of JPMiles

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JetPrivilege offers 5 membership tiers:

=JetPrivilege Blue (base tier)

Blue Plus – after accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed only for an upgrade

and the tier will not change to Blue.

Three elite tiers – Silver, Gold and the exclusive Platinum – created specially for our most frequent flyers.

Members earn JPMiles when flying on Jet Airways, Jet Airways Konnect, Jet Airways codeshare flights and when availing the services of 80

Global Programme Partners which include some of the leading names in airlines, hospitality, finance, entertainment, retail, lifestyle, car rental,

telecommunication and publishing.

Members must quote their JetPrivilege membership number when making bookings on flights and with other programme partners; present the

membership card at check-in to ensure that the activities are recorded automatically. Members must ensure the name in the booking is exactly as it

appears on the JetPrivilege membership card.

To view all the activities recorded in the JetPrivilege account kindly login to your account and visit the My Account section. Visit the Claim Missing

Miles section to add unrecorded Jet Airways or Jet Airways Konnect flights undertaken within the last six months from current date.

For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of:

Ticket and boarding pass for Airline Partners

Invoices for Non-Airline Partners

Page 3: Benefits Privileges 2011

The Dynamic Tier Review (DTR)

Tier Points

Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in the world. With DTR,

upgrade to the higher tier is quicker and tier renewal is easier. The DTR evaluates a member's tier based on Tier Points and Tier JPMiles earned.

Tier Points and Tier JPMiles are earned on eligible Jet Airways, Jet Airways Konnect, and Jet Airways code share flights. Additional Tier Points and

Tier Miles are earned for flights in First Class and Première on Jet Airways on Jet Airways Konnect.

On Jet Airways, Jet Airways Konnect, and Jet Airways codeshare flights

Jet Airways and Jet Airways Konnect and JetLite Codeshare

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First Class 5 Not Applicable 1

Première 3 2 1

Economy 1 1 1

nternational Domestic (India) International / Domestic (India)

Cabin

Tier Points are earned in qualifying booking classes that are eligible for Tier JPMiles as per the multi-mileage earning structure.

Please refer to page 4 for Tier JPMiles and valid booking classes.

Page 4: Benefits Privileges 2011

Earn Tier JPMiles on Jet Airways, Jet Airways Konnect and Jet Airways Codeshare flights

Cabin Bonus

JPMiles (instead of 100% JPMiles) for travel on Jet Airways in First Class and 60% Bonus JPMiles JetPrivilege Platinum members earn 125% Bonus

(instead of 50% JPMiles) in Première on Jet Airways and Jet Airways Konnect.

Cabin Class % of Base JPMiles

W, Y 75%

T, U, S, H, E, X 50%

N, Q, M, O, G 25%

Economy

Tier JPMiles include only Base JPMiles and Cabin Bonus (Wherever applicable). Tier JPMiles do not include Tier Bonus or any other Bonus

Earn Tier JPMiles on JetLite

Cabin Class % of Base JPMiles

International Domestic

First Class F, A 200% 200%

Première C, J, Z, I, P 150% 150%

Economy Y, M, T,U 100% 100%

N, L, Q 100% 75%

S 100% 50%

K, H 100% 25%

V, O, W 100% 20%

B 100% 10%

G 50% 50%

Page 5: Benefits Privileges 2011

Tier Renewal

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With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12-month time frame

preceding your tier review date:

If the 12-month criteria is not met, then the 18-month time frame will be considered

If the 18-month criteria is not met, then the 24-month time frame will be considered

With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier.

Tier Upgrade and Renewal

6-month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days; offering faster tier upgrades

based on frequency and recency of travel.

12-month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days for a tier upgrade.

Tier Points / Tier JPMiles

6-month Fast Track Upgrade 12-month Standard Upgrade

Blue to Blue Plus 5 / 7,500 Not Applicable

Blue Plus to Silver 15 / 22,500 20 / 30,000

Silver to Gold 30 / 45,000 40 / 60,000

Gold to Platinum 45 / 67,500 60 / 90,000

Tier Upgrade

Page 6: Benefits Privileges 2011

Visit the Dynamic Tier Review Page on jetairways.com to calculate the requirements for upgrade / renewal.

Blue Plus tier is reviewed only for a tier upgrade and will not change to the Blue tier. We have further reduced the tier renewal requirement under

the 18 and 24 month criteria:

Tier Points / Tier JPMiles

12-month criteria 18-month criteria 24-month criteria

Platinum 60 / 90,000 81 / 121,500 102 / 153,000

Gold 40 / 60,000 54 / 81,000 68 / 102,000

Silver 20 / 30,000 27 / 40,500 34 / 51,000

Blue Plus No Downgrade

Tier Renewal

Tier Bonus

Platinum, Gold and Silver members will earn Tier Bonus of 30%, 20% and 10% of base JPMiles respectively on Jet Airways, Jet Airways Konnect, JetLite

and Jet Airways codeshare flights. Tier Bonus does not count towards Tier JPMiles for tier upgrade and renewal.

Page 7: Benefits Privileges 2011

Earn JPMiles on e-Services

Members can use e-services on jetairways.com when traveling on flights marketed and operated by Jet Airways and Jet Airways Konnect and earn JPMiles

as follows:

500 Bonus JPMiles on e-Ticketing through jetairways.com, Interactive Voice Response ticketing (IVR), Mobile ticketing or Pay Online System (POS)

250 Bonus JPMiles when availing Web, Kiosk or SMS check-in

Earning of Bonus JPMiles is subject to terms and conditions.

Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up to the end of the

thirteenth quarter from the quarter in which they were earned.

For example, JPMiles earned in the 1st quarter of 2010 (January-March 2010) will expire on the last day of the 1st quarter of 2013 (i.e. March 31, 2013).

JPMiles that are not redeemed before expiry, will lapse

Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of the original validity

prior to transfer. They will expire next year, at the end of the quarter in which they were transferred. For example, if a Transfer of JPMiles is processed on

April 25, 2010, the same will expire from the recipient's membership account on June 30, 2011.

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Validity of JPMiles

JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be extended to the

next quarter.

Page 8: Benefits Privileges 2011

Redemption of JPMiles

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On accumulating 3,500 JPMiles and any 2 activities on Jet Airways and its programme partners, members can start redeeming JPMiles for award tickets

on Jet Airways, Jet Airways Konnect and on Airline Partners.

Members can also take advantage of the following options:

Purchase JPMiles: At the rate of Rs. 1.25 per mile, incase of short of JPMiles for an award ticket.

Transfer JPMiles: From your account to another JetPrivilege membership account at Rs. 200 per block of 500 JPMiles.

JPMiles Upgrade: Redeem your JPMiles when holding revenue ticket and avail of a one-cabin upgrade to First Class and Première.

Cash Upgrade: Upgrade from Economy award ticket to Première with cash. Valid on Jet Airways and Jet Airways Konnect flightswithin India only.

Cash N Miles ticket: A unique payment option that allows you to combine Cash with JPMiles to purchase your tickets at reduced fares for travel onJet Airways, Jet Airways Konnect and Jet Airways codeshare flights on JetLite, for sectors within India.

For details, please visit the Redeem JPMiles section on jetairways.com

Page 9: Benefits Privileges 2011

Personalised Web Access

JetPrivilege members can login with their JetPrivilege number and password to:

Update personal details=

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Check JPMiles, tier status and mileage expiry details

View statement details

Update missing Jet Airways and Jet Airways Konnect flights

Book and redeem JPMiles online for Jet Airways and Jet Airways Konnect flights

Purchase JPMiles online

Transfer JPMiles online

Submit Online Travel Request Form for Jet Airways, Jet Airways Konnect and Airline Partner Awards

Calculate JPMiles earnings and check JPMiles required for redemption towards Award Ticket(s) through the Mileage Calculator

Avail of the Cash N Miles facility

Post your queries, requests and suggestions and more...

Page 10: Benefits Privileges 2011

JetPrivilege on SMS

Members can simply send an SMS to 56388 and get instant updates on their JetPrivilege account:

SMS facility is available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege membership

account. In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre.

Services SMS to 56388

JPMiles Balance JPBAL <space> JetPrivilege Number

Mileage Expiry details JPEXP <space> JetPrivilege Number

Current Tier status JPTIER <space> JetPrivilege Number

Tier Review Date JPREV <space> JetPrivilege Number

List of all the above service codes JP

Page 11: Benefits Privileges 2011

Tele Check-in

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Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your flight as per the timings mentioned below:

Domestic Travel (flights within India):

On Jet Airways and Jet Airways Konnect:

Première guests, JetPrivilege Platinum and Gold members can call between 48 hours and 60 minutes prior to their

flight departure

JetPrivilege Silver and Blue Plus members can call between 24 hours and 60 minutes prior to their flight departure

Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to your

domestic Jet Airways and Jet Airways Konnect flight departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports; failing which the

blocked seat will be released to other guests checking in for their flight.

For all other domestic airports (India), collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), 40 minutes prior to departure.

Effective August 4, 2010, the Airport Check-in Counter will close 45 minutes prior to departure and the boarding gates will close 25 minutes prior to

departure, for all domestic Jet Airways and Jet Airways Konnect flights departing from the following 6 metro airports - Mumbai, Delhi, Bengaluru,

Chennai, Hyderabad and Kolkata. For all other domestic airports (India), the Airport Check-in Counter will close 30 minutes prior to flight departure and boarding gates will close

15 minutes prior to flight departure for all flights within India on Jet Airways and Jet Airways Konnect.

Page 12: Benefits Privileges 2011

International travel:

On Jet Airways

Platinum and Gold members can call between 48 hours and 2 hours prior to their flight departure

Silver and Blue Plus members can call between 24 hours and 4 hours prior to their flight departure

Tele Check-in at London Heathrow is available only to JetPrivilege Platinum and Gold members.

Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of Tele/SMS Check-in), at least 75 minutes prior to flight

departure, else the blocked seat will be released to other guests checking in for their flight.

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The Airport Check-in Counters will close, as usual, 60 minutes prior to flight departure for all Jet Airways international flights.

Page 13: Benefits Privileges 2011

Kiosk Check-in

Web Check-in

With our new age Kiosks at select airports in India, print the boarding pass at the touch of a screen when traveling with only hand baggage anytime

between 24 hours and 45 minutes prior to flight departure. This facility is available on flights marketed and operated by Jet Airways and

Jet Airways Konnect. Earn 250 Bonus JPMiles on eligible classes.

Select the preferred seat and also print the boarding pass at jetairways.com when holding confirmed e-ticket and traveling out of select airports on

Jet Airways and Jet Airways Konnect. Earn 250 Bonus JPMiles on eligible classes.

First Class / Première

The Kiosk Check-in for all domestic Jet Airways and Jet Airways Konnect flights from the 6 metro airports - Mumbai, Delhi, Bengaluru, Chennai,

Hyderabad and Kolkata, will close 45 minutes prior to departure.

Economy

JetPrivilege Tier Domestic Flights International Flights

Platinum & Gold Between 48 hours & 1 hour Between 48 hours & 2 hours

Silver, Blue Plus and Blue Between 24 hours & 1 hour Between 24 hours & 2 hours

Category Domestic Flights International Flights

JetPrivilege members Between 48 hours & 1 hour Between 48 hours & 2 hours

Non JetPrivilege members Between 48 hours & 1 hour between 48 hours & 2 hours

Note: The Web Check-in Printout has to be stamped by the airlines’ Check-in Counter staff, as per the security agency mandate. Hence, guests who have

web checked-in must report sufficiently in advance of the Airport Check-in Counter closure i.e. at least 45 minutes prior departure, to get their print

stamped and report at the boarding gates at least 25 minutes prior to departure, for all Jet Airways and Jet Airways Konnect flights departing from

Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports.

Page 14: Benefits Privileges 2011

SMS Check-in

Check-in with a single SMS and instantly avail a confirmed seat number on your mobile phone. Earn 250 Bonus JPMiles on eligible classes.

To check-in, SMS: JetC <PNR> <JetPrivilege membership number> to 56388.

Example: JetC ABCDEF 123456798 to 56388

Note: This facility is available on flights marketed and operated by Jet Airways and Jet Airways Konnect.

SMS check-in timings prior to your flight departure when booked to travel on:

First Class / Première

Economy

Category Domestic Flights International Flights

JetPrivilege members Between 48 hours & 1 hour Between 48 hours & 4 hours

JetPrivilege Tier Domestic Flights International Flights

Platinum & Gold Between 48 hours & 1 hour Between 48 hours & 4 hours

Silver, Blue Plus & Blue Between 24 hours & 1 hour Between 24 hours & 4 hours

Please ensure that you collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), at least 50 minutes prior

to your domestic Jet Airways and Jet Airways Konnect flight departure from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kolkata airports;

failing which the blocked seat will be released to other guests checking in for their flight.

For all other domestic airports (India), collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), 40 minutes prior

to departure.

Page 15: Benefits Privileges 2011

Complimentary Upgrade Vouchers

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Enjoy a one-cabin upgrade to Première or First Class by using the Elite or JACC upgrade voucher(s).

Elite tier upgrade vouchers

JetPrivilege Platinum, Gold and Silver members will be awarded with 5, 3 and 1 Elite tier upgrade voucher(s) respectively when the Tier Points or

Tier JPMiles required for a tier upgrade or renewal is completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per

the Tier Points and Tier JPMiles earned for either Gold or Silver tier renewal.

Jet Airways Citibank Credit Card (JACC) upgrade vouchers

Jet Airways Citibank Platinum Credit Cardholders will receive an upgrade voucher:

On enrolment

At the time of renewal and

Every time they earn 8,000 JPMiles through spends on their Jet Airways Citibank Credit Card.

Jet Airways Citibank Titanium Credit Cardholders and CitiBusiness Cardholders will receive an upgrade voucher:

Every time they earn 10,000 JPMiles through spends on their Jet Airways Citibank Credit Card.

Page 16: Benefits Privileges 2011

How to avail the upgrade facility?

The number of vouchers required for an upgrade per flight, is based on "Traveled Distance" concept with a minimum of 1 voucher per boarding pass. The

number of vouchers needed for an upgrade is directly proportional to the distance of the flight.

The voucher requirement for a one-way, one-cabin upgrade is as below:

Traveled Distance in miles Economy to Première Première to First Class

1 – 1500 1 3

1501 – 3000 2 4

3001 – 4750 3 5

4751 – 6500 4 6

6501 – 8500 5 7

8501 – 10500 6 8

10501 + 7 9

You can view the travel distance between sectors on the Mileage Calculator at jetairways.com

Page 17: Benefits Privileges 2011

Process for Utilizing Upgrade Vouchers

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At Reservations

Call Jet Airways Reservations up to 15 hours prior to Jet Airways flight departure

Provide the voucher number(s) and expiry date

If the seat is available, the upgrade will be confirmed immediately

If unavailable, the request will be listed for an upgrade at the airport

The relevant voucher(s) must be presented at the airport check-in on upgrade

Requests for listing can also be made 15 to 2 hours prior to flight departure (domestic - India) and 15 to 4 hours (international). However, there could be

occasions when Cabin/Special meal may not be available.

Check-in directly at the Jet Airways Première counter, a minimum of 45 minutes prior to departure for flights within India and 3 hours prior to departure

for international flights.

At the Airport

Request for an upgrade at the airport must be made at the check-in counter, before the Jet Airways flight closure.

If the seat is unavailable, the request will be placed on standby and will be subject to availability at the time of flight closure.

If the upgrade is confirmed, present relevant voucher(s) at check-in counter.

If the upgrade is listed, the seat will be confirmed subject to availability at the time of flight closure.

In case of listing, the seat could be available but the Cabin or Special meal may not be available.

Page 18: Benefits Privileges 2011

Note:

Members will be liable for all taxes and other charges associated with travel on Jet Airways against upgrade vouchers - including without limitation,

airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, or any other incidental fees or taxes

charged by any person or relevant authority or body.

Departure Tax: Differential Airport Departure Tax will be applicable for upgraded travel in Première and First Class from London Heathrow against

upgrade vouchers and JPMiles Upgrade.

Kosher meal must be requested at least 48 hours prior to departure

Fish Sea Food meal must be requested at least 24 hours prior to departure

Other Special meals must be requested at least 12 hours prior to departure

Upgrade is a one-class upgrade only

Upgrade vouchers cannot be used against award tickets or wait-listed tickets. Also, these vouchers may not be used on promotional fares as

introduced by Jet Airways from time to time. Usage of upgrade vouchers in such cases will be as per terms and conditions applicable on the

specified fare.

Listing is not a confirmation of seat in the upgraded cabin

The upgrade is valid on a single, one-way, non-stop Jet Airways flight

Platinum members can use their upgrade vouchers on Y, M, T, L, N, Q, U, S, K, H, V, O, W and B classes of booking

All other members can use their upgrade vouchers only on Y, M, T, L, N, Q, U, S and K classes of booking

Upgrade vouchers cannot be used on G class of booking

Upgrade vouchers can be endorsed in favour of family and friends

Both elite tier and Jet Airways Citibank Credit Card upgrade vouchers can be used for an upgrade on domestic and international flights marketed

and operated by Jet Airways.

Upgrade vouchers are governed by terms and conditions.

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Page 19: Benefits Privileges 2011

Lounge Access

For International travel on Jet Airways

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Lounge access will be offered at the departure airport, wherever available, when flying on Jet Airways.

JetPrivilege Platinum and Gold members can access the lounge.

On Jet Airways

JetPrivilege Platinum, Gold and Silver members; Jet Airways, Citibank Platinum Credit Card holders and Guests book to travel in can

access the lounge.

On Jet Airways Konnect:

Guests booked to travel in Première, can access lounge.

On JetLite and Jet Airways codeshare flights with JetLite:

Lounge access will be available to Guests with immediate onward connection to a Jet Airways international flight in Première or First Class.

On arrival into India on a Jet Airways' international flight in Première or First Class, Guests can access lounge, at the first point of entry, when the

onward connection is on JetLite or Jet Airways codeshare flights with JetLite.

Première

Please note:

With effect from October 1, 2011, guests will not be able to accompany Platinum and Gold members to the lounge at domestic and international

airports. This change has been carried out to ensure that we remain committed to delivering the standard of comfort and convenience you are

used to, despite the increase in passenger traffic that puts extra demands on the prevailing lounge infrastructure across domestic and international

terminals. We hope you will appreciate the measures taken by us to improve your travel experience.

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Page 20: Benefits Privileges 2011

Lounge Access Promotion (till further notice)

Lounge Invitation while when booked to fly on Jet Airways Konnect and JetLite. Invitation is open only to a select few:

=JetPrivilege Platinum members

=JetPrivilege Gold members

=Jet Airways Citibank Credit Card holders

Please note:

With effect from October 1, 2011, guests will not be able to accompany Platinum and Gold members to the lounge at domestic and international

airports. This change has been carried out to ensure that we remain committed to delivering the standard of comfort and convenience you are

used to, despite the increase in passenger traffic that puts extra demands on the prevailing lounge infrastructure across domestic and international

terminals. We hope you will appreciate the measures taken by us to improve your travel experience.

Lounge access will be offered at domestic or international departure airports, wherever available, when flying on Jet Airways/Jet Airways

Konnect/JetLite.

At airports with multiple lounges, our Guests Service staff will escort you to the appropriate lounge.

For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a a Jet Airways/Jet Airways Konnect/JetLite

flight.

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Page 21: Benefits Privileges 2011

Additional Baggage Allowance on Jet Airways

On flights marketed and operated by Jet Airways and Jet Airways Konnect: JetPrivilege Platinum, Gold and Silver members enjoy additional baggage

allowance, as below:

JACC Cardholders who are also JetPrivilege Platinum, Gold or Silver members will receive the higher of the two additional baggage allowances and not a

cumulative total.

Note: Additional baggage allowance is not available on flights operated on ATR aircraft due to loading regulations and on code share flights

(i.e Jet Airways marketed and operated by a Partner Airline OR Partner Airline marketed and operated by Jet Airways).

Jet Airways Citibank Credit (JACC) Cardholders enjoy additional baggage allowance only on domestic flights marketed and operated by Jet Airways and

Jet Airways Konnect within India.

Category Additional

JACC Platinum 15 kgs

JACC Titanium & CitiBusiness 10 kgs

JetPrivilege Tier Travel within India, to / from Asia, to / from Africa, to / from Europe Travel to / from USA and Canada

Platinum 20 kgs

Gold 15 kgs 1 piece of 23 kgs

Silver 10 kgs

Page 22: Benefits Privileges 2011

On Airline Partners, Gulf Air and KLM

JetPrivilege Platinum, Gold and Silver members get additional baggage allowance as below:

Guaranteed Reservation up to 24 hours Before Departure

JetPrivilege Platinum and Gold members enjoy a guaranteed reservation* in Economy on Jet Airways and Jet Airways Konnect on domestic sectors within India. Request for confirmation must be made at least 24 hours before flight departure against full-fare revenue (Y/M class) Economy ticket on Jet Airways and Jet Airways Konnect (9W code) and against ( U/W class) ticket on Jet Airways Konnect (S2 code).

*While we do our utmost to provide the reservation guarantee, there may be occasions during the year when exceptional demand on specific routes would render us unable to fulfill this.

Note: Additional baggage on Gulf Air and KLM is allowed only on sectors where weight concept is applicable.

JetPrivilege Tier Gulf Air KLM

Platinum 20 kgs 23 kgs

Gold 15 kgs 23 kgs

Silver 10 kgs 23 kgs

Page 23: Benefits Privileges 2011

Check-in at Première counters

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Cancellation Fees Waived on Published Fares

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On flights marketed and operated by Jet Airways and Jet Airways Konnect:

JetPrivilege Platinum, Gold and Silver members can check-in at the Première counters, even when traveling in Economy.

Jet Airways Citibank Platinum Credit cardholders can avail of this facility only at domestic airports in India.

On Airline Partners, Gulf Air and KLM: Platinum, Gold and Silver members can check in at Business or First Class counters, irrespective of class of travel.

Exclusively for JetPrivilege Platinum members on flights marketed and operated by Jet Airways and Jet Airways Konnect on domestic sectors within India.

The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards:

Revalidation of the ticket

Refund of the ticket

Reissue of the ticket

The waiver does not include:

Non-refundable tickets

No Show and Gate No Show charges

To avail of this benefit, JetPrivilege Platinum membership number must be updated at the time of making the bookings on Jet Airways and

Jet Airways Konnect.

Page 24: Benefits Privileges 2011

Priority Tagging of Baggage

Baggage Tags

Priority Standby

Global Programme Partners

Dedicated Customer Service Centre

JetPrivilege Platinum and Gold members get Priority baggage tags for their baggage on flights marketed and operated by Jet Airways and

Jet Airways Konnect.

On Airline Partner, Gulf Air: Platinum, Gold and Silver members enjoy priority baggage handling.

JetPrivilege Platinum, Gold and Silver members will receive 2 baggage tags each on completion of tier upgrade/renewal criteria.

JetPrivilege Platinum, Gold and Silver members traveling on a waitlisted ticket, enjoy the highest priority status in the order of their tier status, at the time

of flight closure, as per check-in procedures. Applicable on flights marketed and operated by Jet Airways and Jet Airways Konnect.

Our Programme Partners include some of the world’s leading names in airlines, hotels, finance, lifestyle, car rental, entertainment, publishing, retail and

telecommunication. Earn Partner JPMiles and enjoy service benefits. For details, please visit the Partners section at jetairways.com.

Our Guest service executives will assist you with any programme related information. For contact details, please visit the Service Centre section.

Non-expiry of JPMiles

JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be further

extended to the next quarter.