benefits of telecommuting
TRANSCRIPT
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BENEFITS OF TELECOMMUTING
Matthew ParadiseApril 16, 2016
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Overview
■ Introduction■ Trends in telecommuting■ Benefits for individuals■ Benefits for organizations■ Challenges■ Discussion■ Conclusion
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INTRODUCTION
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Introduction
■ Definition- Working from home through the use of technology
■ Not possible for all industries, companies, or individuals■ About 80% desire to telecommute■ Means to reach the most qualified individuals■ Business strategy, not a benefit or perk■ Over 400% increase since 1995
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TRENDS IN TELECOMMUTING
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Demographics and Stereotypes
■ In 1995, about 9% said they telecommute■ In 2015, 37% said they telecommute■ In 2014, 6.5% increase- largest since recession■ About 80% desire to telecommute■ About 50% of jobs are compatible ■ Young workers, baby boomers, disabled, etc., all desire to
telecommute for varying reasons■ Young, lazy, not motivated, possibly less educated
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Cont’d
■ 49 years old■ College educated■ Salaried, non-union, management or professional■ Company of more than 100 employees■ Average $58,000 per year■ 75% make $65,000 or more■ More likely to love their job
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Industries
■ Medical and Health■ Customer Service■ Sales■ Computer and IT■ Administrative■ Education■ Marketing
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Cont’d
■ Almost 25% of job opening are medical and health related■ Information specialists, medical coding, pharmaceutical reps ■ Increase of about 80% in local government, 130% in state
government, and 425% in federal government in past 10 years– 5 year plan to implement: $30 million– Lost productivity in 1 day shutdown in Washington D.C:
$100 million
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Companies
■ Top medical and health: United Health Group, Aetna, and Humana
■ Top customer service: Amazon, Teletech, Convergys■ Self-employed not included in statistics■ Self-employment declining■ Specific companies analyzed: Xerox and Aetna
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Cont’d
■ Xerox: ranks 16th in top 100 offering telecommuting– Started in 1960’s– Employee’s must take self-assessment– About 11% telecommute 100% of the time (About
8,000)
■ Aetna: ranks 18th in top 100 offering telecommuting– 20 year history– 43% of 48,000 employees– Look at individual, job function, and home environment
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BENEFITS FOR INDIVIDUALS
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Increased Flexibility
■ Baby Boomers■ Generation X■ Millennial's■ Disabled■ Mothers
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Cont’d
■ Birth of a child■ Serious injury■ Serious illness■ Caring for a loved one
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Increased Time/ Decreased Costs
■ Gain back average of 2-3 weeks per year– 2-3 years over an entire career
■ Save $2,000-7,000 per year in travel costs■ Save after school and eldercare■ Could qualify for home office tax break■ Put $700 billion back into economy- 4% of current GDP
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Cont’d
■ Work- Life balance– More time with family
■ Raise standard of living– More disposable income
■ Vacation more freely– Can get work done from anywhere
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Increased Job Satisfaction
■ Love, Like, Neutral, Dislike, Hate■ Ambition■ Work ethic■ 87% more likely to love their jobs
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Cont’d
■ Love 45% to 24%■ Dislike or Hate 2% to 7%■ Being average is terrible 71% to 65%■ Hits deadlines no matter what 87% to 76%
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BENEFITS FOR ORGANIZATIONS
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Increased Output/ Reduced Turnover■ Higher job satisfaction
– Higher output– Reduced turnover
■ More, less, or just as productive– 56%, 18%, 24%
■ Work longer hours
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Cont’d
■ Nicholas Bloom- Stanford Professor■ Ctrip- China’s largest travel agency
– 9.5% more hours, 13% more production■ Hoteling- U.S Patent and Trademark Office
– Home 4 days, office 1 day– 66.3 more hours per year, 4% more applications
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Cont’d
■ Mary Noonan- University of Iowa■ Jennifer Glass- University of Texas■ Worked more than 40 hours 78% to 27%
– 30% worked more than 50 hours per week■ Managerial or Sales- 82% to 33%
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Increased Capacity/ Decreased Costs■ Several employees can share a single desk■ Typical business saves $11,000 per employee per year■ Over $500 billion in U.S alone■ Government 1 day shutdown costs $100 million■ Hoteling
– American Express, PriceWaterhouseCoopers, GlaxoSmithKline
– New York City, London, Singapore
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Cont’d
■ U.S Patent and Trademark Office■ Saves $19.88 million from hoteling program annually■ $15.88 million in saved real estate costs■ Save $1,710 in costs first year, $3,380 in each subsequent
year■ Generates $13,373 in revenue over 14 years
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Decreased Environmental Footprint■ Emissions■ Oil consumption■ Wear and tear on highways■ Crumbling infrastructure ■ Traffic related injuries
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Cont’d
■ Save 37% of oil imports– 640 million barrels annually
■ Reduce emissions by 54 million tons per year– Take entire New York workforce off the road
■ 90,000 traffic related injuries and deaths– $10 billion in savings
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Cont’d
■ Xerox– 92 million miles, 4.6 million gallons of gas– $10 million in savings by the company
■ Aetna– 127 million miles, 5.3 million gallons of gas, 46,700
tons of greenhouse gases– Reduced overall costs by 15-25%
■ Dell– $12 million in savings, 6,700 tons of greenhouse gases
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CHALLENGES
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Challenges for Individuals
■ Most desire to telecommute, but not exclusively■ Home and office balance■ Feel lonely, weaker relationships■ More likely to be passed over for promotions■ “Out of sight, out of mind”
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Cont’d
■ 15-20 hours per week ideal■ Far more or far less leads to lower satisfaction■ Work longer hours■ Home and work life could become blurred■ Less likely to work a traditional schedule
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20-40 hours 41 or more 51 or more 61 or more0
10
20
30
40
50
60
70
80
90
Group 1
Telecommuters Non-Telecommuters
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20-40 hours 41 or more 51 or more 61 or more0
10
20
30
40
50
60
70
80
Group 2
Telecommuters Non-Telecommuters
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Challenges for Organizations
■ Big initial investment■ Supervisor challenges
– Difficult to keep track of employees– Monitoring performance– Performance reviews
■ Additional training– Face to face time limited
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DISCUSSION
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Advantages
■ Individuals■ Increased flexibility, time, and job satisfaction■ Decreased costs ■ Increased quality of life■ More disposable income■ More family time■ Work/Life balance
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Cont’d
■ Organizations■ Increased production■ Reduced costs and turnover■ Growth potential■ Expanded recruiting■ Easier to expand
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Disadvantages
■ Individuals■ Not all jobs compatible■ Don’t want to telework exclusively■ Passed over for promotions■ Weaker relationships■ Longer hours
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Cont’d
■ Organizations■ Steep startup costs■ Risk ■ Supervisor challenges■ Training
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Opportunities
■ Impact on economy■ Larger salaries, more disposable income, higher quality of
life■ Expansion, R&D■ Finding best qualified individuals■ Lower prices
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Cont’d
■ “Greener”■ Reduced wear and tear■ Rebuild infrastructure■ Ability to catch up
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CONCLUSION
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Conclusion
■ Major strides in past 20 years■ 80% of workforce desires to telecommute■ Organizations being proactive■ Medical/Health and customer service especially proactive■ Major impact on individuals, organizations, economy, and
environment
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Outlook
■ Continued desire■ Continued growth■ Organizations becoming more willing■ Too big to ignore■ Next 20 years potentially as impactful as past 20 years
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QUESTIONS?