benefits administration - texaswest.statewebsite.net · table of contents 1 letter from your agent...
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Benefits Administrationand Service Guide We appreciate your business.
WELCOME
PRODUCTS
FAQsCONTACTS
FORMS RECORDS
Table of contents
1 Letter from your agent
2 Account Appreciation Award
3 Aflac contacts
4 Account information and service schedule
5 Annual Open Enrollment Agreement
7 Why Aflac
8 Products at a glance
9 Employee deductions, online billing and invoicing
10 Aflac Business Services
11 Everwell
12 Manage your policy online
13 Customer Service Center
14 Plan administrator FAQ
15 Frequently Used Forms
New hire letter
New hire notification cover letter
Employee separation cover letter
20 For Your Records
Deduction report
Salary redirection: Agreements
and Waivers
Section 125 plan documents
Aflac Always flier
25 Customer satisfaction survey
1
Date:
Dear
We’re glad to have you and your employees as part of the Aflac family.
As a pioneer of supplemental insurance, Aflac began with a simple promise: to be
there for policyholders in their time of need. Our company still operates that way today,
remaining committed to paying claims fairly and promptly. In fact, when it comes to paying
claims, no one flies faster.
At Aflac, we know that expenses won’t wait – we believe your employees shouldn’t,
either. That’s why One Day PaySM* is designed to process and pay, not deny and delay.
As your local Aflac agent, I look forward to serving you and delivering on the Aflac
promise. Conducting business face to face is the best way to learn about the needs
of your business and your employees, so I’ll be contacting you throughout the year to
personally ensure your needs are being met.
Enclosed is the deduction summary, as well as a few resources you’ll find handy in your
role as plan administrator. If you need any additional tools or information, please don’t
hesitate to contact me.
Thank you for choosing Aflac. I look forward to working with you to make sure your
employees have the benefits options they need to help keep them financially secure in the
years ahead.
At your service,
*One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Individual Company Statistic, 2016. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
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Your Aflac associate:
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
Aflac contacts
Your Aflac associate(s):
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
Broker:
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
District sales coordinator:
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
Regional sales coordinator:
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
Market office:
Name _________________________________
Address _______________________________
______________________________________
City, State, ZIP ___________________________
______________________________________
Email _________________________________
Phone ________________________________
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Account information and service schedule
Aflac account number _______________________________________
Initial plan year start and end _________________________________
Effective date _____________________________________________
Date of first deduction _______________________________________
Payroll cycle ______________________________________________
Audit first invoice and payment ________________________________
Annual benefits review
Enrollment strategy and planning begins _________________________
Quarterly service visits
Service Visit 1 _______________________________________________
Service Visit 2 _____________________________________________
Service Visit 3 _____________________________________________
Service Visit 4 and enrollment planning __________________________
Enrollment planning meeting ____________________________
Employee presentation ________________________________
Enrollment starts/ends _________________________________
5
Annual Open Enrollment Agreement
Aflac offers enrollment services and solutions to fit any need. From selecting the right product to offering
benefits education and enrollments, we’ll work with you to design an open enrollment experience that
meets the needs of you, your business and your employees.
This plan is our commitment to:
Account name: ____________________________________________________________________
Account number: __________________________
Open enrollment takes place:
Dates: __________________________________________________
Select products for your Aflac enrollment:
Accident
Cancer/Specified-Disease
Critical Illness
Dental
Hospital Confinement
Juvenile Life
Lump Sum Cancer
Lump Sum Critical Illness
Short-term Disability
Term Life
Vision
Whole Life
No. of eligible employees: _________________
Select all benefits you currently offer. We’ll communicate the value of these benefits to employees:
401(k)
Dental
Dependent Care
FSA
Group LTD
Group STD
Group Term Life
Health Care FSA
HRA Plans
HSA Plans
Legal Plans/Identity Theft
Long-term Care
Major Medical
Other __________________
Tool Expense
Vision
Please Note: Selecting this option requires that we are given necessary information regarding the total benefits offering in a timely manner. We will provide a basic overview of your current benefits plan to your employees, describing coverage and answering any questions. This does not include Aflac Group products.
New Hires: We’ll be available to meet with your new hires on _____________ to ensure that they
understand what’s available and have the opportunity to apply for benefits during the new hire
enrollment period.
Employees who elect not to participate in any benefits options must sign a waiver confirming that they
were offered benefits but have chosen to waive them.
Enrollment conditions
Individual meetings: Aflac agents will meet with each benefits-eligible employee during
(check one) ________ or ________ meetings at a date and time that we agree on. If necessary, we
can meet during all three shifts.
Group benefits briefings: We will introduce the program to employees during (check one) ________
or ________ group meeting(s). We will then follow up with each benefits-eligible employee who
expresses interest individually to discuss their personal benefits needs.
required voluntary
voluntary
required
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Meeting needs
The company will have a representative assist and, if necessary, attend all enrollment meetings.
For required meetings, a roster of employees will be verified and provided by a company
representative.
The company agrees to allow up to ____ minutes per employee during normal business hours
(excluding lunch or breaks) for presentations of the program.
Benefits communications and marketing
The company agrees to use the following marketing and communications channels to create awareness
and educate employees before, during and after enrollment.
Fliers
Payroll stuffers
Personalized letter to current
policyholders (Aflac Benefits Letter)
Posters
Product videos
Other __________________
Tent cards
Website banners
Data needs
The company will provide an employee census to include all employment locations, including the
address, number of employees at each location, and point of contact to schedule and coordinate
enrollment.
Other ________________________________________________________________________
Our signatures below demonstrate acknowledgment of the Enrollment Agreement and commitment to this year’s enrollment.
Company representative signature / date Aflac representative signature / date
Title Title
Please type or print name Please type or print name
For planning purposes only and not a legally binding contract.
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Why Aflac?
Selecting the right health insurance carrier is an important decision facing business owners. This decision
includes health plans (major medical), ancillary products (life, disability, dental or vision) or voluntary
insurance (critical illness, cancer, accident or hospital indemnity). The right partner can help create
additional value for your business, ultimately helping you to attract and retain stronger, more productive
employees.
Business-friendly
Aflac agents have the business’s best interest
in mind. Aflac allows owners to offer benefits
options without affecting the bottom line with any
premium contributions. Assisting you with your
benefits strategy and proper communications
allows us to help businesses with employee
attraction and retention goals.
Quality voluntary
Because we only underwrite voluntary insurance,
we consider ourselves experts in our field. After
decades of experience, we fully understand how
to design reliable, stable and affordable coverage
for your workplace.
Family-friendly coverage
Aflac has competitive premium rates and
coverage options for employees and their family
members. Several product offerings have a single
age range – 18-65 – as opposed to plans with
increased costs for older employees. Additionally,
children are covered at no extra cost with some
policies.
Superior customer service
Business owners rank customer service as a
top factor when doing business with a voluntary
insurance carrier. Aflac’s contact center operations
achieved J.D. Power certification for providing an
outstanding live phone channel customer service
experience under the J.D. Power 2015 Certified
Contact Center Program.
Local presence
Whether it’s to answer questions, come in and
make a benefits presentation to your staff, handle
claims, reconcile billing or add new employees –
we’re local, which means we’re here whenever
you need us.
One Day PaySM
No one in the industry can process and pay
faster than Aflac. It’s our way of making sure your
employees’ claims get processed and approved
in one day, to help keep their lives on track.
Individually owned products
Aflac individual products are owned by your
employees and are theirs to keep for their
entire career. The policy is between the employee
and Aflac, allowing your employees to make
independent choices about what’s best for them,
their unique situation and budget.
J.D. Power 2015 Certified Contact Center Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey or recent servicing interactions. For more information, visit www.jdpower.com/ccc.
One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Individual Company Statistic, 2016. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
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Products at a glance Your employees depend on having the right benefits options. Aflac supplemental insurance lets you offer your employees more robust coverage at no cost in premiums for the business. Help protect your employees – and your bottom line – from the rising cost of health care.
Learn more about which products are best for your workforce expenses:
Accident1
Aflac accident insurance pays cash benefits to help provide peace of mind during the different stages of accident care and recovery. Benefits can be used to help pay for emergency treatment, as well as for treatment-related transportation and lodging.
Aflac Plus Rider2
The Aflac Plus Rider helps protect employees, for a small additional premium, from costs associated with serious illnesses such as heart attacks, strokes, Type 1 diabetes, and advanced Alzheimer’s and Parkinson’s disease.
Dental3
Aflac dental insurance provides benefits for periodic checkups and cleanings, X-rays, fillings, crowns and much more.
Disability4
Aflac short-term disability insurance offers income replacement benefits to help with the loss of income due to a covered illness or injury.
Cancer/Specified-Disease5
Aflac cancer insurance pays employees a defined benefit for covered cancer treatments and also helps cover costs that do not fall under major medical insurance such as travel and accommodations, home and family care, deductibles and copayments, and other miscellaneous expenses.
Critical Illness/Specified Health Event6
Aflac critical illness insurance can help with the treatment costs of life-changing illnesses and health events like heart attacks or strokes, among others, so your employees can stay focused on recuperation.
Hospital7
Aflac hospital insurance can help your employees be better prepared for unexpected hospital expenses not covered by their major medical coverage.
Life8
Aflac life insurance will see your family through the tough times with funds to help pay the bills if something happens to you.
Vision9 Aflac vision insurance helps with the costs of eye exams, treatments and vision correction materials.
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Availability varies by state. 1In Idaho, Policies A35100ID–A35400ID, A35B24ID, & A35BOFID. In Oklahoma, A35100OK–A35400OK, A35B24OK, & A35BOFOK. In Virginia, Policies A35100VA–A35400VA, A35B24VA, & A35BOFVA. 2In Oklahoma, Riders CIRIDEROK, CIRIDERHOK. 3In Idaho, Policies A82100RID–A82400RID. In Oklahoma, Policies A82100ROK–A82400ROK. In Virginia, Policies A82100RVA–A82400RVA. 4In Idaho, Policy A57600IDR. In Oklahoma, Policies A57600OK and A57600LBOK. In Virginia, Policies A57600VA and A57600LBVA. 5In Idaho, Policies A78100ID–A78400ID. In Oklahoma, Policies A78100OK–A78400OK. 6In Idaho, Policies A71100ID and A71200ID. In Oklahoma, Policies A71100OK, A71200OK, A74100OK, A74200OK, and A74300OK. In Virginia, Policies A71100VA and A71200VA. 7In Idaho, Policies A49100ID–A49400ID and A4910HID. In Oklahoma, Policies A49100OK–A49400OK and A4910HOK. In Virginia, Policies A49100VAR–A49400VAR and A4910HVAR. 8In Idaho, Oklahoma, and Virginia, Policies ICC64100–ICC64300 and ICC64500 and Policies ICC1368100–ICC1368400. 9In Idaho, Policy VSN100ID. In Oklahoma, Policy VSN100OKR. In Virginia, Policy VSN100VA. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.
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Employee deductions, online billing and invoicing
Aflac bills in arrears, meaning your payroll deductions should occur before your first invoice date. That
means Aflac invoices reflect deductions that you have already withheld from each employee’s paycheck.
This helps ensure you have the funds needed at the time of invoice.
Take the hassle out of benefits administration with Aflac Business Services, an online service that
makes managing your account easy.
Register and log in to Aflac’s secure, easy-to-use site to manage your account at your
convenience. Go to Aflac Business Services at aflac.com/BusinessServices.
Sign up for online billing to receive email notifications when your invoice is ready, make
payments electronically and enjoy faster, more accurate processing for your Aflac account.
Manage your account information 24 hours a day, seven days a week.
View and update account and employee information.
View invoice and payment options.
Print frequently used forms.
Username _______________________________ Password _______________________________
ONLINE
SIGN UP
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If you have questions or issues using Aflac Business Services, please contact your agent or email
Aflac Business Services
View employee information
The Invoice screen provides details on each policy, including premiums and payment. You can review
each employee’s deduction for any discrepancies as well as change the amount sent for payment. Be
sure to choose the type of change from the drop-down menu on the appropriate line.
Payment options
An electronic payment ensures the timely processing of changes and more accurate invoices. Changes
to the invoice cannot be fully processed until payment is received. Aflac Business Services allows you to:
Enter bank draft information and submit a one-time electronic payment.
Schedule a payment up to five days past the invoice due date with the
Payment Scheduler feature.
Print a payment stub and pay with a paper check.
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Take your benefits to a better place.
Everwell was created with one goal in mind: to lighten the burden of managing benefits by providing
one-stop, online access to all of your benefits – with added support to help you navigate health
care reform.
Selecting and managing benefits is as easy as point, click and enroll – for you and for your employees.
For the first time, you can select and manage your Aflac, dental, vision and major medical benefits on
one simple-to-use platform. You have the freedom to offer the plans you need to help protect your
employees, and they can choose options that are right for them.
Spend more time managing your business and less time managing your benefits options.
Since Everwell is powered by Aflac, you have the peace of mind that comes from knowing your benefits
platform is backed by over 60 years of experience. So, let’s take your benefits to a better place today.
Getting started is easy. Just point, click and enroll. Simple as that.
Your employees register and select plans.
View and compare plan costs.
Access customer service 24/7.
It’s easy for them. Give your employees direct, online access to everything from major
medical, dental and vision to voluntary and supplemental policies.
We’ve also included helpful features like:
Reminders for product enrollment deadlines.
Downloadable brochures and educational product videos.
Simplified benefits with easy-to-use tools.
It’s easy for you. We’ve made it easier than ever for you to help your employees work
well and live well by including intuitive functionality. With Everwell,
you can:
Administer and manage accounts in real-time.
Manage qualifying events.
Add and remove employees.
Enhance billing and payment options.
The policies and plans offered through the Everwell exchange are provided by multiple carriers. Please visit aflac.com/everwell for more details.
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Manage your policy online
Aflac Policyholder Services, our online policyholder service center, gives you 24/7 secure access to your
account and the tools to manage your policy whenever you need to. Register today to see how easy it is
to have Aflac. Go to aflac.com/MyPolicy and click Register Now.
Submit your claim
At Aflac, we process, approve and pay in just a day.* It’s a simple three-step process:
My Policies Aflac Always® My Claims Personal Info
View your policies and
coverage details, make
a payment or submit
changes online.
Prevent a lapse in coverage
due to changes in
employment or benefits.
Use Aflac SmartClaim® to
file a claim, review claim
status and details, upload
supporting documents and
download forms.
Visit the Message Center
to update your contact
information, change your
password or view your
messages.
One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Individual Company Statistic, 2016. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
To learn more or apply for coverage, contact your Aflac agent
____________________________________________________________________________
at __________________________________________________________________________
or email ___________________________________________________________________
Our system will guide you every step
of the way – from filling out the right
forms to filing your claims – so your
claim can be processed quickly.
Once you’ve filled out the correct
forms, you can upload any other
required documents electronically.
Get your claim in to us by
3 p.m. ET, Monday - Friday, and
we’ll have it processed and paid
within one business day.
USE AFLAC SMARTCLAIM® UPLOAD SUPPORTING DOCUMENTS
SUBMIT BY
3 p.m. ET, M-F
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Customer Service Center
Staffed by more than 500 professional representatives in Columbus, Georgia, and Omaha, Nebraska,
Aflac’s Customer Service Center believes client concerns deserve to be heard by real people. That’s
why our clients and policyholders can call in to speak with friendly, knowledgeable customer service
representatives every time they pick up the phone.
1.800.99.Aflac (800.992.3522) 8 a.m. to 8 p.m. ET, Monday through Friday
Aflac’s Contact Centers have been recognized by J.D. Power for providing
“An Outstanding Customer Service Experience” for the Live Phone Channel.
PHONE
ONLINE
aflac.com/BusinessServices
Register for online
billing to make it easy.
FAX
1.800.448.8922
Aflac Worldwide Headquarters
ATTN: Claims Dept.
1932 Wynnton Road
Columbus, Georgia 31999
Additional employer support services
Additional policyholder support services
To submit a claim
Go to aflac.com/Claims to download or submit claim forms. For telephone claim form requests,
please call 1.800.99.Aflac (800.992.3522) between 8 a.m. and 8 p.m. ET, Monday through Friday.
1.877.442.3522
Fax completed claim formsFAX
ONLINE
Aflac SmartClaim® aflac.com/MyPolicy
ONLINE
aflac.com/MyPolicy
J.D. Power 2015 Certified Contact Center Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey or recent servicing interactions. For more information, visit www.jdpower.com/ccc.
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Plan administrator FAQ
How do new hires enroll in Aflac products?
Contact your local Aflac agent so your new employee can receive a welcome letter.
Notify your employee of the next scheduled enrollment date based on the scheduled visits for new
hire enrollments.
What happens to an employee’s Aflac coverage when they leave the company?
When employees leave the company, their policy goes with them. Provide them with a copy of the
Aflac Always flier (page 24) notifying them about the portability of Aflac products.
Contact your local Aflac agent or inform via fax so that we can initiate their option to continue their
coverage.
Should you require additional assistance to ensure that the invoice is reconciled to reflect any
changes, do not hesitate to contact your local Aflac agent or any other contacts provided. We will
be happy to assist.
Whom do I contact with questions about invoices, deductions or online billing?
Contact your local Aflac agent via phone or email.
Contact Aflac’s Customer Service Center.
Log in to your account via aflac.com/BusinessServices.
Whom do my employees contact if they have a question about Aflac coverage or need to make
a change to their policy?
Contact your local Aflac agent via phone or email.
Contact Aflac’s Customer Service Center.
Log in to your account via aflac.com/MyPolicy.
Whom do my employees contact if they need help filing a claim?
Go to aflac.com/Register to access Aflac Policyholder Services.
• Click Register Now and follow the instructions.
• If already registered, verify or update contact information in the My Personal Info section.
• Remind employees to register for direct deposit through aflac.com/MyPolicy by selecting
Direct Deposit from the menu on the left side of the screen and following the prompts.
Contact your local Aflac agent via phone or email.
Contact Aflac’s Customer Service Center.
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New hire letter
New hire notification cover letter
Employee separation cover letter
Frequently Used Forms
WELCOME
PRODUCTS
FAQsCONTACTS
FORMS RECORDS
16
SAMPLEDear <Employee Name>,
You work hard for your paycheck, and we’d like to help you protect it.
We know that life is a balancing act. It’s about standing up to the expected and unexpected every day.
For 60 years, we’ve been dedicated to helping people protect their financial security and peace of mind
when they’ve needed it most.
While you can’t possibly foresee everything that can come your way, you can make smart choices so
you are better prepared for the things life can throw at you. That’s why I’d like to talk to you about Aflac
insurance.
Aflac is different from health insurance; it’s insurance for daily living. While major medical insurance
pays doctors and hospitals, Aflac pays cash benefits directly you.1 Benefits are paid regardless of any
other coverage you may have – even workers’ compensation. And because we want you to be able
to focus on getting better and not worry about how you will pay the unexpected medical bills or other
everyday living expenses such as rent/mortgage payments, we focus on getting you cash as quickly as
possible. Most claims are paid within four days, and with One Day PaySM, eligible claims can be paid in
just a day when you submit online.2 And you use the money however you see fit.
When you have an Aflac policy, it belongs to you, not your company. You own it. So if you change jobs,
don’t worry.
For more information about Aflac policies and to apply for coverage, call us at <XXX.XXX.XXX>.
You’ll always have our promise that we’ll help protect you and your family. I look forward to assisting you.
<Agent Name>, <CA License No>
<Agent Phone>
<Agent Email>
1Benefits are paid directly to you, unless otherwise assigned.2One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Individual Company Statistic, 2016. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
Z150263R 7/15
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Please send the completed letter to your Aflac associate via email or fax.
Attention _________________________________________________________________
Phone ___________________________________________________________________
Fax _____________________________________________________________________
Company name ____________________________________________________________
Employee name ___________________________________________________________
Phone number ____________________________________________________________
Hire date ______________________________
Date eligible for benefits: __________________
Please be advised that we have a new employee.
Thanks,
___________________________________________[Enter account contact name}
New hire cover letter
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Employee separation cover letter
Please note, this letter doesn’t remove said employee from the monthly invoice. Those changes should be submitted online via Aflac Business Services.
Please send the completed letter to your Aflac associate via email or fax.
Attention _________________________________________________________________
Phone ___________________________________________________________________
Fax _____________________________________________________________________
Company name ____________________________________________________________
Employee name ___________________________________________________________
Address _________________________________________________________________
Phone number ____________________________________________________________
Separation date ______________________________
The above named employee is no longer employed by our company. Please notify them of their options to continue coverage on a direct basis.
Thanks,
_____________________________________________[Enter account contact name}
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Insert
Wellness claim form(s)
20
Deduction report
Salary redirection: Agreements and Waivers
Section 125 plan documents
Aflac Always flier
For Your RecordsWELCOME
PRODUCTS
FAQsCONTACTS
FORMS RECORDS
21
Insert
Deduction report
22
Insert
Copies of Salary redirection: Agreements and Waivers
23
Insert
Copies of Section 125 plan documents
Take your Afl ac benefi ts withyou—no matter where you are.Introducing, Afl ac Always®. It lets you keep your Afl ac benefi tseven if your benefi ts offerings or employment status change.
• Transfer your policies automatically to an alternate billing method ifyour employment status changes.
• Keep the same rates without a break in your coverage.• Enroll in this service free of charge.
Individual coverage is underwritten by American Family Life Assurance Company of Columbus. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
3 Ways to Enroll in Afl ac Always:
Agent – Enroll new policies through your Afl acagent at the time of application.
Online – Enroll an existing policy online by visitingafl ac.com/policies.
Phone – Enroll over the phone by calling1.800.99.AFLAC (1.800.992.3522).
– Enroll new policies through your Afl ac
– Enroll an existing policy online by visiting
M2003R1 7/16
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Customer satisfaction survey
How would you rate your experience with Aflac?
Excellent Good Fair
How would you rate the ease of doing business with Aflac?
Excellent Good Fair
How would you rate the benefits communications and enrollment experience with Aflac?
Excellent Good Fair
Would you recommend Aflac to other businesses?
Yes No
If so, please take a moment to write down the contact information of three people you know
or do business with who would benefit from having Aflac.
1 Company name
Contact person Phone number
2 Company name
Contact person Phone number
3 Company name
Contact person Phone number
One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Individual Company Statistic, 2016. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999.
Accident Cancer Critical Illness HospitalLump Sum Cancer
Lump Sum Critical Illness
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