benchmarking_worldclass mfg

8/6/2019 Benchmarking_Worldclass Mfg

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1 Benchmarking is a systematic method by which Organizations can measure themselves for

The best industry practices

Superior performances

Strengths and weaknesses

All of the above

2 A benchmarking is a point of reference against which things are measured to set new goalsand adopt the best practices to satisfy Customers except

QualityCost

Product and Services

Procedure

3 The advantage of Benchmarking does not include

It promotes a thorough understanding of the Companys own processes

Allows intensive studies of existing practices

Allows comparison of performance measures

Best in class performance is not static but moving target

4 Bench marking, when practiced has limitations in many areas except

It can not replace all other quality efforts or management processes

It will not improve performance, if the proper infrastructure of a quality programme is not inplace

It is a continuous moving target

It allows Organizations to set realistic, rigorous performance targets

5 To compare ones business practices with those of other Organizations, various approachesto Benchmarking are adopted. The Benchmarking, when it is done with ones ownOrganization\division\Branch office is called

Internal Benchmarking

Competitive Benchmarking

Non-competitive Benchmarking

World class Benchmarking

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6 The different levels of non-completive Benchmarking does not include

Analyses of performance and practices of best in class companies

A related process in the Industry with a Firm, the Company does not compete directly

-A related process of a different type of Industry

An unrelated process in different Industry

7 There are different types of Benchmarking. One in which Work processes, such as Billing,Order entry or Employee training are covered is known as

Performance Benchmarking

Operational benchmarking

Process Benchmarking

Strategic Benchmarking

8 The guidelines of Benchmarking does not include

Thoroghouly reviews your own processes and procedures

Use external agencies

Exchange information

Respect the confidentially of data obtained

9 In Four phases of Benchmarking, one phase in which Employees establish goals and obtainthe support of Managers, who must provide the resources for accomplishing the goals is called

Planning

Analysis

Integration

Action

10 There are common steps in Benchmarking process. A step wherein identification of keyprocesses, forming of teams, understanding of own processes is called

Getting started

Preparing to Benchmark

Selecting, whom to Benchmark

Collecting and sharing information

11 Benchmarking is an ongoing process that requires data gathering, goal setting and analysis.There are various steps to achieve these except

Identify what to Benchmark and what to measure

Eliminate waste and variability

Collect and analyze data

Set goals, actions plan and monitor




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12 As a part of identifying what to Benchmark, there are various steps, beside the objectiveand to involve whom. One of them as listed below is not a part of this process, which is

Consider the scope

Set the boundaries

Establish the process measuresAgree on the process

13 As a part of benchmarking process is defined, it is essential to decide on what to measure,which requires examining the flow chart, which may include various measurable items except

Time to complete the process

Number of repeats

Dividing the goals into separate and measurable tasks

Completion time of each individual task

14 Once the process of Benchmarking has been defined; it is essential to establish processmeasure, which can be done by various means except

Consider measures outside the process

Determine Customer result measures

Brainstorm in-process measures

Brainstorm Labor laws

15 Once it has been identified, what to Benchmark; the next step is to get Benchmarkinginformation from various means except

Trade\ professional Journals

Computer data base

Market research

Comparisons of disciplines, which are of different nature

16 After identifying the levels and organizations to Benchmark, it is essential to decide onBenchmarking targets by collecting datas from various sources except

Internal

Public informationAction plan

Informations from other organizations

17 After analyzing the data and determining the gap, for Benchmarking, it is required to setperformance goals by keeping various factors in mind except

Goals should be achievable




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Goals should be highly stretched

Goals must be supported

Goals should be finite

18 There are various factors to be kept in mind in order to ensure success with benchmarking

except

Management should be actively involved

Ensure Training for the Benchmarking team

Identify functional goals

Build it as team activity

19 A Benchmarking exercise generally does not cover the entire range of Companys processes.In focuses of Benchmarking, one of the elements is review of management processes, whichcovers the type of benchmarking called

ProductProcess

Best practices

Stratigic

20 The influence of Benchmarking and its outcome does not consider

Change management

Gap analysis

Time based competition

Technological development

21 In 4 phases of Benchmarking, one of which is a planning phase, consisting of

Identify what is to be Benchmarked

Determine the current performance of gaps

Identify comparable companies

Detemining method of collection of data

22 In Action plan phase of Benchmarking, several activities are involved except

Devlop and implement action plans

Cummunicate benchmark findings and get acceptance

Moniter progress

Recaliberate Benchmarking

23 Benchmarking is carried out at various levels, one of which is not a part of it, which




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