benchmarking in european service of public transport

BEST Survey 2009City report: Geneva

Benchmarking in European Service of public Transport

BEST 2009

BEST City report 20092

Content

1) About the survey

2) How to read the graphs

3) Results Best performing city/region per index

Results per index and city/region in 2009, 2008 and 2007

Quality indicators impact on overall citizen satisfaction 2009

Overall citizen satisfaction 2005 – 2009

Satisfaction per city/region 2005 – 2009 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2005 - 2009

Perception of value for money 2005 - 2009

Citizens stated loyalty to public transport from 2005 to 2009

4) Background information Gender Age Life situation PT travel frequency

BEST 2009


About the survey

The following cities participated in the BEST 2009 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Vienna (with additional question)

Geneva

For all cities 1000 residents in defined areas have been interviewed. An additional 300 interviews where conducted in Helsinki in 2009. All interviews have been done by telephone.

The fieldwork for BEST Survey 2009 was conducted between March 2nd and March 15th 2009.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

The questionnaire used in the survey is an updated version of the 20078questionnaire. Since 2008, two new questions have been added (‘If the use of private cars in _________________ (city/region) became more expensive due to increase in toll fares or other taxes, and the extra income was used to improve public transport, would you consider this to be a: _____ ‘ and ‘We would like you to think of the travels you regularly perform in _________________ (city/region). Which modes of transport do you normally use on these travels?’

BEST 2009


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport

PT modes most often used (NEW 2007)

Main occupation

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Sex

Age

Post code (geography)

Ridership

BEST 2009


Response rates

Calculation of response rate Response rate:

Response rate = 100 x Number of completes(1000) = %

Total valid sample* *Total sample minus invalid

numbers such as number not in use/not in target group

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37%

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40%

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30%

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28%

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62%

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43%

BEST 2009


Mobile interviews and sampling Sampling procedures varies from country to country.

In Norway, Denmark and Finland samples are drawn from databases covering both mobile and fixed line telephones.

In Sweden, Austria and Switzerland samples are drawn from fixed line telephones.

By mistake information was provided last year that the Swedish sample covered both mobile and fixed lines. The Swedish sample has been drawn from a database covering fixed lines for all years from 2007. Wheter mobile sample was included before 2007 has not been determined.

In all instances it is estimated that approximatelly 85-95% of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City% mobile

interviews 2008% mobile

interviews 2009

Stockholm 2,5%* 2,3%*

Oslo 40% 39%

Helsinki 82% 96%

Copenhagen 25% 35%

Vienna 7% 9%

Geneva 0% 0%

* If mobile callback requested by respondent only

CitySample base and primary sampling unit

% mobile in sample 2009

StockholmFixed line sample, household primary sampling unit

0%

OsloFixed line and mobile sample, phone number primary sampling unit

40%

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

89%

CopenhagenFixed line and mobile sample, phone number primary sampling unit

21%

ViennaFixed line sample, household primary sampling unit

0%

GenevaFixed line sample, household primary sampling unit

0%

BEST 2009


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2009Geneva

BEST 2009


Geneva Indices 2009

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

-6

-16

-11

-10

-7

-9

-12

-3

-40

-8

84

71

76

75

78

79

71

90

40

75

Partially/Fully agree Hardly/Don't agree at all

2009 2008 2007 2006 2005

84 78 79 76 71

71 68 69 68 67

76 79 83 79 79

75 71 71 66 64

78 74 75 76 72

79 77 80 74 72

71 68 71 67 66

90 86 87 85 80

40 33 31 25 19

75 73 75 67 63

Geneva 2009

Quality dimensions

BEST 2009


TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

-16

-12

-25

-4

-33

-6

-11

-17

-18

71

78

57

91

46

89

74

59

68


Geneva Traffic supply

2009 2008 2007 2006 2005

71 68 69 68 67

78 76 77 75 77

57 53 52 50 47

91 89 89 90 89

46 40 45 42 40

89 91 90 87 85

74 70 72 67 70

59 56 60 58 56

68 63 65 69 66

BEST 2009


Geneva Information

INFORMATION

It is easy to get the information needed when planning a trip

Information is good when traffic problems occure

Information is good in stops and terminals

-10

-9

-18

-4

75

77

60

87


2009 2008 2007 2006 2005

75 71 71 66 64

77 71 73 73 66

60 54 52 59 61

87 85 85 - -

BEST 2009


Geneva Staff behaviour

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly

-7

-7

-7

78

78

77


2009 2008 2007 2006 2005

78 74 75 76 72

78 75 75 77 74

77 72 75 75 70

BEST 2009


Geneva Security and safety

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents when using PT

-9

-17

-8

-3

79

65

80

92


2009 2008 2007 2006 2005

79 77 80 74 72

65 66 69 59 58

80 77 81 74 73

92 88 89 88 86

BEST 2009


Geneva Comfort

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT

-12

-8

-7

-5

-17

-25

71

78

77

84

65

52


2009 2008 2007 2006 2005

71 68 71 67 66

78 72 77 73 72

77 73 75 78 74

84 82 85 83 84

65 65 68 70 67

52 49 51 34 34

BEST 2009


SOCIAL IMAGE

More people will travel with PT in the future

PT is good for the environment

PT is beneficial to society

-3

-4

-3

-1

90

85

89

97


Geneva Social Image

2009 2008 2007 2006 2005

90 86 87 85 80

85 75 76 75 60

89 88 88 84 84

97 95 96 95 94

BEST 2009


Geneva Value for money

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable

-40

-34

-47

40

46

35


2009 2008 2007 2006 2005

40 33 31 25 19

46 39 36 30 24

35 27 25 20 14

Impact on satisfaction

Indicators impact on citizen satisfaction

BEST 2009


How is the most important areas for improvements determined? Traffic supply

PT is good for school_work trips PT is good for leisure trips PT is good for trips in the city centre PT is good for trips outside the city centre Nearest stop is close to where I live Travel time on PT is reasonable Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when planning a trip Information is good when traffic problems occur Information is good in stops and terminals

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using PT

Comfort PT travel is comfortable Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Social image More people will travel with PT in the future PT is good for the environment PT is beneficial to society

Value for money PT gives good value for money PT fares are reasonable

Loyalty I gladly recommend PT travel

The highlighted indicators (indicators in bold) have been used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the percertion of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2009.

How is the most important areas for improvements determined?

Overall satisfaction

with PT

19

BEST 2009


Impact on satisfaction - Geneva


I normally get a seat when I travel with public transport

Transfers are easy

The busses and trains are clean

The staff behaves nicely and correctly

I feel secure at stations and bus stops


0.27

0.12

0.11

0.10

0.09

0.08

0.07

2008I am satisfied

with the number of departures

Public transport

mostly runs on scheduleI feel secure

on board busses and

trainsThe staff behaves

nicely and correctly

Transfers are easy

I normally get a seat when I

travel with pub-lic transportThe informa-tion is good when traffic problems

occurThe busses

and trains are modern

0.17

0.15

0.14

0.14

0.10

0.08

0.08

0.08

2009


I normally get a seat when I travel with public transport


Transfers are easy

I feel secure on board busses and trains

Public transport mostly runs on schedule

The staff behaves nicely and correctly

The information is good when traffic problems occur

0.24

0.15

0.13

0.12

0.09

0.09

0.08

0.06

2007

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest.

Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Geneva 2009

Appendix

Geneva 2009

Citizen satisfaction in subgroups

BEST 2009


Geneva CITIZEN SATISFACTION - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

City of GenovaAgglomeration 1Agglomeration 1

Train Tram

BusBus, trainBus, tram

Bus, tram, train

84

8285

89818384

96

9190

8166

53

8684

81

7080

848686

90

-6

-6-5

-5-6-7-5

0

-3-4-5

-13-21

-4-5

-8

-10-7-6-5-4-5

Hardly/Don't agree at all

Partially/Fully agree

Geneva 2009

Traffic supply in subgroups

BEST 2009


Geneva Traffic supply - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

71

6873

726769

7980

7674

6659

64

756968

6070

677374

72

-16

-16-16

-13-17-18

-11-9

-12-12

-18-25-25

-12-17-18

-22-18-19

-16-12

-14



BEST 2009


Geneva Good for work/school trips - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

78

7582

877776

8176

9282

6956

77

8576

74

687173

8583

81

-12

-11-13

-9-11

-16-10

0

-3-8

-19-27

-14

-8-13

-15

-17-16

-18-13

-8-8



BEST 2009


Geneva PT is good for leisure trips - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

57

5063

6948

5575

69

6962

5131

57

6454

52

2956

5257

6560

-25

-28-23

-17-29-28

-15-16

-16-18

-29-49

-29

-18-27

-31

-48-27

-29-29

-19-19



BEST 2009


Geneva PT is good for trips in the city centre - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

91

9191

9389919392

9495

878584

9391

88

8396

8889

9391

-4

-4-5

-4-5-4-3-2

-2-3

-6-7

-10

-3-5-5

-6-1

-6-4-3

-5



BEST 2009


Geneva PT is good for trips outside the city centre - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

46

4448

504040

6478

5646

4130

41

5140

45

324544

554848

-33

-33-33

-27-36

-40-17

-13

-27-31

-33-50

-41

-27-40

-34

-39-40

-37-20

-30-30



BEST 2009


Geneva Nearest stop is close to where I live - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

89

8891

859091

8992

9193

8982

78

9489

86

848990

869291

-6

-6-6

-8-6-5-6

-8

-5-4

-6-10

-17

-3-6

-9

-4-4

-6-9

-5-5



BEST 2009


Geneva Travel time on PT is reasonable - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

74

7177

7869

7384

88

7980

7061

50

7774

72

6874

7086

7871

-11

-12-10

-7-13-11

-9-6

-8-6

-15-19

-34

-8-10

-14

-17-12-12

-9-9

-10



BEST 2009


Geneva I am satisfied with the number of departures - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

59

5960

525858

6769

6063

5656

67

5961

59

535556

636059

-17

-16-18

-14-17-18-19

-12

-17-16

-18-18

-25

-17-16

-18

-21-17

-23-20

-12-17



BEST 2009


Geneva Waiting time is short at transfers - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

68

6867

646566

8076

6873

6563

47

746464

5870

6160

7569

-18

-17-19

-19-18

-20-13-12

-19-14

-19-20

-41

-12-20

-22

-25-25

-19-27

-12-16



Geneva 2009

Reliability in subgroups

BEST 2009


Geneva Reliability - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

76

7379

7372

7984

78

7379

7776

81

7579

76

7782

7379

7383

-11

-11-11

-13-14

-10-3

-8

-14-9-9

-10-13

-13-8

-11

-7-10

-12-7

-13-8

Hardly/Don't agree at all Series2


Geneva 2009

Information in subgroups

BEST 2009


Geneva Information - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

75

7575

7974

7278

81

7776

7469

82

7678

72

6076

737678

76

-10

-10-10

-7-10

-12-9

-6

-10-10-10-11

-6

-10-10-11

-17-9

-10-9-9

-10



BEST 2009


Geneva It is easy to get the information needed when planning a trip - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

77

7975

7979

7773

70

837574

7294

7778

76

6881

7681

7679

-9

-7-10

-6-8

-10-9

-14

-6-12

-8-11

0

-10-8-7

-13-5

-10-6

-8-10



BEST 2009


Geneva Information is good when traffic problems occure - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

60

5960

6956

5466

82

6363

5648

69

6265

53

4253

5759

6660

-18

-16-19

-14-19

-22-15

-7

-20-15

-18-20

-15

-17-16

-20

-29-21

-16-20

-16-18



BEST 2009


Geneva Information is good in stops and terminals - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

87

8688

8886

8492

89

868989

8280

8789

85

6892

8687

9087

-4

-5-3

-2-4-5-4

0

-4-4-4-5-5

-2-5-5

-11-2-3-4-3

-5



Geneva 2009

Staff behaviour in subgroups

BEST 2009


Geneva Staff behaviour - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

78

7580

7772

8083

93

777980

7381

7974

79

7372

7582

7978

-7

-8-6

-10-8-6-5

-2

-8-5-6

-8-8

-8-8-6

-9-8-8

-3-7-8



BEST 2009


Geneva Staff answers my questions correctly - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

78

7680

8174

7979

94

797979

7375

8075

78

7272

7681

7979

-7

-8-6

-9-7-7-6

-2

-8-5-6

-8-8

-8-7-5

-10-8-7

-2-6

-8



BEST 2009


Geneva Staff behaves nicely and correctly - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

77

7481

7371

8186

92

758080

7385

7774

80

7471

7483

7878

-7

-8-6

-10-9

-6-3-2

-8-5

-7-8-7

-8-8-6

-8-9-8

-4-7-7



Geneva 2009

Security and safety in subgroups

BEST 2009


Geneva Security and safety - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

79

8177

78777981

87

7982

7874

70

827777

7080

7880

7881

-9

-8-11

-12-9

-10-8-7

-8-8-9

-14-19

-9-9

-11

-14-9

-11-8-8-8



BEST 2009


Geneva I feel secure at stations and bus stops - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

65

6663

6362

6566

79

6669

6257

63

6965

60

5266

6358

6468

-17

-14-19

-22-17-17-15

-10

-13-17-17

-24-21

-14-17

-19

-26-16

-21-16-17

-11



BEST 2009


Geneva I feel secure on board busses and trains - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

80

8278

807979

8386

8184

7973

76

8376

79

7182

7982

7982

-8

-6-10

-10-6

-10-8

-10

-6-6

-8-16

-12

-8-7

-9

-11-9

-10-7-5

-10



BEST 2009


Geneva I am not afraid of traffic accidents when using PT - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

92

9390

919092

9596

919493

9072

939191

879190

9890

94

-3

-3-4

-3-4-3-1-2

-4-2-3-3

-22

-4-2

-4

-6-4-2

0-3-2



Geneva 2009

Comfort in subgroups

BEST 2009


Geneva Comfort - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

71

7172

736870

7684

707372

6782

737170

6472

7076

7271

-12

-12-12

-11-13-14

-11-5

-14-12-11-12

-9

-12-12-13

-16-12-13

-10-11-11



BEST 2009


Geneva PT travel is comfortable - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

78

7679

797577

8188

78787777

73

7979

75

7078

76797880

-8

-9-7

-12-8-8

-5-4

-9-7-7-7

-14

-8-5

-9

-12-9

-10-5-6

-9



BEST 2009


Geneva Transfers are easy - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

77

7480

8073

778485

7985

7367

80

7875

78

6879

7187

8080

-7

-8-6

-4-8-9

-5-2

-6-6-6

-120

-6-9

-6

-9-6-7-6-6-5



BEST 2009


Geneva Busses and trains are modern - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

84

8385

85838383

92

8182

8981

100

8584

82

6788

8484

8782

-5

-5-4

-2-5-6-5

-2

-5-5-4-5

0

-4-3

-6

-18-2

-5-4-3-3



BEST 2009


Geneva Busses and trains are clean - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

65

6961

70646364

80

6166

6967

77

666465

586870

8663

58

-17

-16-18

-16-15

-19-19

-8

-20-16-15-13-11

-17-18-16

-16-14

-16-7

-17-20



BEST 2009


Geneva I normally get a seat when travel with PT - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

52

5153

5245

5166

75

5355

5145

69

555150

594749

465354

-25

-24-27

-22-27-28

-22-10

-28-23

-25-24-23

-25-25

-27

-23-31

-27-30

-26-20



Geneva 2009

Social image in subgroups

BEST 2009


Geneva Social image - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

90

8991

8788

929292

9194

8886

80

929089

8785

9093

9191

-3

-3-3

-2-3-2-2

-4

-2-1

-3-5

-7

-3-3-3

-5-4-2

0-2-2



BEST 2009


Geneva More people will travel with PT in the future - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

85

8386

8579

888991

8690

8179

71

888283

8479

848686

83

-4

-3-5

-1-5-4-4-5

-2-3-4

-9-14

-4-5-3

-7-4-4

0-4-3



BEST 2009


Geneva PT is good for the environment - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

89

8790

828991

8789

9094

8683

79

9190

85

8379

9092

8992

-3

-3-3

-3-3-3-2

-7

-2-1

-5-5

-8

-3-2

-4

-6-6

-20

-3-3



BEST 2009


Geneva PT is beneficial to society - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

97

9598

9595

98100

96

9798

9696

87

969697

939696

1009798

-1

-1-1

-3-1-1

00

-100

-10

-10

-1

-3-1-1

00

-1



Geneva 2009

Value for money in subgroups

BEST 2009


Geneva Value for money - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

40

4040

2634

4454

57

4645

3824

30

423939

3229

4039

4541

-40

-39-41

-50-45

-36-33

-29

-34-37

-40-59

-53

-41-40-41

-46-54

-41-37-38-37



BEST 2009


Geneva PT gives good value for money - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

46

4645

3140

5059

64

5350

4328

31

494444

3532

4644

5247

-34

-32-36

-46-37

-30-29

-24

-27-31

-35-51

-53

-33-35-34

-38-46

-34-30-31-31



BEST 2009


Geneva PT fares are reasonable - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

35

3435

2229

395049

3940

3419

29

353435

2925

3534

3736

-47

-47-47

-55-53

-42-38

-34

-40-42

-46-67

-53

-48-44

-47

-53-63

-47-44-44-43



Geneva 2009

Loyalty in subgroups

BEST 2009


Geneva Loyalty - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Train Tram


Bus, tram, train

75

7477

8071

768283

8580

7054

75

827172

656768

7479

82

-8

-10-6

-5-9-8-6

-8

-5-4

-9-19

-8

-5-10-10

-16-15

-10-2

-6-7



Geneva 2009

Background information

BEST 2009


Public transport travel frequency – Geneva 2009

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

32

32

34

68

34

27

19

26

34

29

74

21

25

24

25

27

19

21

28

38

29

17

31

19

38

36

22

26

21

11

24

23

32

26

25

23

8

29

17

16

15

16

3

18

19

11

12

21

15

0

10

19

6

2

3

0

3

3

1

8

3

3

0

2

3

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2009


Life situation – Geneva 2009

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

45

60

26

13

66

46

2

0

44

27

45

57

48

17

12

29

9

23

30

7

2

18

24

20

20

28

10

10

7

73

2

0

0

0

19

6

3

0

19

14

27

0

13

92

96

13

32

26

14

16

9

4

10

4

8

11

0

2

5

10

5

9

8

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

benchmarking in european service of public transport

Documents

best city report

oslo sporveier best

total sample

mobile interviews

swedish sample

fixed lines

overall citizen satisfaction

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