Benchmarking in Dutch academic libraries 2000 - 2008

Dr HJ Voorbij, august 19, 2008

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

History

• 1990 – 1994. Statistics

• 1998. Development benchmarking instrument

• 2000. Implementation benchmarking instrument

• 2003. Abridged version

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Outline

• DATA SHEET (EXCEL)

• Raw data

• Indicators

• ANALYSIS

1. Performance of individual libraries (2006)

2. Trend analysis for individual libraries (2003-2006)

3. General trend analysis (2003-2006)

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

1. University: expenditures and population

A F

1.1.1 Expenditures, incl building (x 1000 €)

545,000 294,242

1.1.2 Expenditures, excl building (x 1000 €)

514,403 279,714

1.2 Number of students 17,971 11,616 1.3 Fte faculty 1,792 1,465 1.4 Size of population 22,464 14,520 17,971 + 5/4 x 1,792 = 22,464

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

2. Library expenditures

2.1 Library expenditures A B E

2.1.1 Incl building costs 19,987 12,665 9,816

2.1.2 Excl building costs 13,383 12,265 9,788

2.2 Collection expenditures 4,600 4,834 3,573

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

3. Collection expenditures

Collection expenditures

A B C

3.1 Printed books 1,084 788 1,281 3.2.1 Serials, total 3,505 3,291 2,290

3.2.2 Current printed serials 508 1.000 1.308

Including book serials? Yes No Yes

3.2.3 E-journals 2,997 2,291 982

3.3 Other e-resources

11 755 556

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Benchmarking in Dutch academic libraries

5. Size of the collection

Size of the collection

G H I

5.2 Monographs acquisitions

20,883 24,550 7,069

5.3 Current printed journals

4,101 3,069 1,489

5.4 E-journals 9,282 19,661 13,280

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

5.4. Number of electronic journals

• Whether or not with p-version• Same journal received from various

suppliers counts as one• Including package journals that would not

have been subscribed to separately• Including journals that are ceased but still

part of a package• Including free internet journals in the

catalogue / A-Z list only if content is downloaded to library server

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

6.2. Book processing time: form

Receipt date

Shelving date

Number of days

1 … 200

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Benchmarking in Dutch academic libraries

6.2. Book processing time: results

(rank order) Number of days 1 2 .. 100 (50%) .. 160 (80%) .. 180 (90%)

6 6 18 25 38

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

9. Loans

G H 9.1 Number of loans 222,181 95,151 Incl renewals?

Incl reservations? Incl ILL?

No Yes Yes

No No No

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Benchmarking in Dutch academic libraries

10. Interlibrary loan

InterLibrary Loan D F 10.1 Borrowing, books 4,013 4,396 10.2 Borrowing, articles 8,013 8,905 10.3 Lending, books 7,056 4,931 10.4 Lending, articles 8,810 8,939 10.5 ILL fill rate, books 85.4% 60.8% 10.6 ILL fill rate, articles 87.5% 90.3%

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

11. Number of searches in databases

Number of searches A B 11.1 Searches in OPAC ? ? 11.5.1 Web of Science 243,182 353,718 11.5.2 JCR 23,029 35,151 11.5.3 Scopus n.a. n.a. 11.5.4 EconLit 49,835 99,604 11.5.5 PsycInfo 409,280 239,352

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

12. Number of articles downloaded

Number of articles downloaded

K L

12.3.1 Science Direct 219,822 246,110 12.3.2 Springer 34,472 38,861 12.3.3 Wiley 45,398 35,276 12.3.4 Blackwell 9,614 15,966

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Reliability control (1)

D E F Expenditures printed books

2006 2005

1,036 941

506 545

445 393

Monograph acquisitions

2006 2005

15,744 11,684

32,132 19,552

5,094 7,720

Average price per book

2006 2005

66 81

16 28

87 51

Fte book processing

2006 2005

18,0 18,5

17,0 30,0

8,0 8,0

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Reliability control (2)

A C H Number of e-journals

2006 2005

18,112 16,370

23,877 9,876

19,661 17,152

Expenditures e-journals (x1000 €)

2006 2005

2,997 2,606

982 1,431

1,962 1,404

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Calculation median relative values

9.1. Loans

1.4. Size of population

Loans per capita

Median relative value

A 365,112 28,845 12.66 188 B 303,402 26,611 11.40 170 C 214,097 19,911 10.75 160 D 282,322 32,849 8.59 128 E 165,369 20,211 8.18 122 F 83,083 13,447 6.18 92 G 222,181 20,737 10.71 159 H 95,151 21,613 4.40 65 I 49,780 12,392 4.02 60 J 94,121 16,982 5.54 82 K 61,646 9,169 6.72 100 L 31,597 9,560 3.31 49 M 33,985 6,449 5.27 78

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Benchmarking in Dutch academic libraries

Profile library G

Median relative values from library G

0

50

100

150

200

250

300

G 88 113 91 79 105 109 99 165 115 159 217 246 103 96

A1 A3 A4 A5 B1 B5.1 B5.2 C1 C2.2 D2 D3 D4 D8 D9

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Strong and weak points library G

• STRONG• D4. Number of articles supplied (ILL)

246• D3. Number of books supplied (ILL)

217

• WEAK• A5. Expenditures e-resources / expenditures

printed resources and e-resources 79

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Best practices 2006

Performance indicator Library Median relative value

C1. No. of books processed per fte book processing

H 178

C2.2 Book processing time D 177 D2. No. of loans per capita A 188 D4. No. of articles supplied by library (ILL)

J G

886 246

D9. No. of articles viewed in Science Direct per capita

M 308

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Benchmarking in Dutch academic libraries

Trend analysis library D (1)

B1. Expenditures collection per capita Absolute values

2003 2004 2005 2006 2006 vs 2005 146 145 139 186 + 34%

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Trend analysis library D (2)

D9. Number of articles viewed in SD per capita

Absolute values 2003 2004 2005 2006 2006 vs 2005 21,10 19,54 26,33 32,29 + 23%

Median relative values 160 100 134 141 + 5%

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Benchmarking in Dutch academic libraries

General trend analysis (1)

D3. Number of loans per capita Median values / index numbers

2003 2004 2005 2006 2006 vs 2005 7.45 100

7.34 99

7.16 96

6.72 90

94

D9. Number of articles viewed in SD per capita

Median values /index numbers 13.21 100

19.54 148

19.68 149

22.83 173

116

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

General trend analysis (2)

USE OF LIBRARY RESOURCES 2004-2006

-30

-20

-10

0

10

20

30

40

50

60

2004 2005 2006

Searches inEconLit (+ 49%) Articles viewed inSD (+ 40%)Searches in WoS(+ 21%)Book acquisitions(+ 3%)Loans (- 1%)

ILL books (- 1%)

ILL articles (- 17%)

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

Conclusions

• 1. Still hard to get reliable data. Keep the required data set as limited as possible

• 2. Very few examples of learning from best practices

• 3. Benchmarking is essential for identifying strong and weak point. Library highly appreciate visual presentations

• 4. Benchmarking is essential for analyzing trends. Mere statistics would suffice.

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries

?

Koninklijke Bibliotheek – National Library of the Netherlands

Benchmarking in Dutch academic libraries