ben grinnell it skills at the frontiers sfia
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IT Skills at the FrontiersBen GrinnellBen Grinnell- Business Design and Development DirectorateDirectorate
The UK Border Agency
INTERESTING FACTS ABOUT THE UKBA
Over 14,000 illegal attempts to cross the channel stopped since Jan this yearsince Jan this year
Since 2007 100% of visas have been fingerprint based
In August 2009 facial recognition technology was i l t d i 10 UK t i limplemented in 10 UK terminals
Since January this year 240 million smuggled cigarettes have been seized representing a potential loss of nearly £45 million in tax revenue
2
The big picture – How we all work together
CID IAFS
PBS
EncryptedEncrypted Laptops
FNP – PINSiFADO E-Borders
CID
T2AComplaints
Management SystemSystem
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ICWICFN
Single case Ownership
The Business Design and Development Directorate (BD3)
The UKBA BD3 remit:• Joining up the Agency’s portfolio of projects and programmes to get better
i ibilit f th ll IT l t d h tf li i t d d d ivisibility of the overall IT related change portfolio, impacts and dependencies• Managing our future business applications strategy, architecture and
developmentp• Supporting the UKBA business with the resourcing and delivery of its
project/programme portfolio
In the last year BD3 has replaced over 60 long term contractors, succeeding even in difficult roles such as technical architects
4
BD3 Challenges
Demand forPerception
of ITDemand for very specific
skillsProviding
of ITBuilding in-
house knowledge Providing
value for money
gand
expertise
i th P bli S t
from some of the most specialised
in the Public Sector not seen as an
enabling function
for UKBA and ultimately the
projects currently underway all over
the world
to protect the security and
development of our data
5British tax payer our data,
systems and infrastructure
Addressing the challenges
Relevant skills and experience
PROFESSIONALISINGPROFESSIONALISING IT
Career Development
Recruitment and Retention
6
Approach to Professionalising IT
Sourcing Organisation Career Recruitment Knowledge Strategy Design Development Recruitment Transfer
7
Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
Start At present Aim
40
131 17040
120
30
5610
170
5620
Permanents Contractors Consultants/SIs
Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
Immigration International Borders Criminality & Detention“SFIA has helped us harmonise and
Organisation Re-design
g y
Corporate Services Intelligence
Business Relationship Management
Business Solutions Mgmt Business Support (Mandate)
Business Change Mgmt Demand Mgmt
Business Solutions MgmtProgramme Mgmt
Programme Mgmt
Project Mgmt Requirements Mgt/Analysis
Project DeliveryOCIO is
accountable for
ensuring IST Strategy
Strategy and Architecture
Technology Assurance
rationalise roles”Head of Strategy & Architecture
Use BCS SFIA framework to flesh out and verify Org Design
Supplier Relationship Management
SLA Mgmt & Reporting Development Partners
HOITSS Service
Management
Portfolio Mgt
Project Mgmt Requirements Mgt/Analysis
Scrutiny and Challenge
Programme and Project Management Office
that for major
programmes the IST strategy,
architecture and
policies are aligned with the Home
Office IST strategy
Enablers
Tailored Standards & Methodologies
Information Architecture
IST Strategy
Systems Architecture
Business & Process Architecture
Standards & Methodologies
Technology Assurance
Reports and Assurance
Flexible (PMO) resource Pool
HR Business Partners
Commercial
Supplier verification & payment
Corporate & Mgmt Reporting
Recharging Business/Financial Planning
Financial Management & Support Processes (Enablers)
People, Learning & Dev
Risk Management
Enablers
Corporate & Mgmt Reporting
Business/Financial Planning
Operations
People, Learning & Dev
Secretariat
Planning
BS&P - Business Solutions Manager
(Salary Range: £63 -£96K)
JO B O V ERV IEW
What is the purpose of the job? • To be the primary point of contact between the designated business unit and IT with
the overall purpose being to deliver close alignment between the teams and, through this, add value to the organisation
• To be the business face into IT
• To work closely with other IT teams to ensure that the designated business unit has:
o an IT strategy
Job ProfilesApply BCS SFIAo an IT strategy
o business/IT programmes supported by business cases
o effective and efficient IT support
o a business unit operating plan
What do you have to achieve? • Work hand-in-hand with the designated business unit to translate the business
objectives & plans into achievable IT objectives, plans and service
• Re-build the dialogue with the business unit, establishing a strong business / IT team and gaining sponsorship for IT from key stakeholders
• Manage the expectations of the relevant business unit, facilitating its thinking and ensuring that proposals are realistic and grounded in the “art of the possible”
• Challenge and prioritise business requirements, so as to add real value to the process and not be purely a conduit for requirements
• Advise business customers at senior management level regarding the delivery, costs, availability and functionality of IT services and systems and to develop an effective partnership whilst at the same time acting as the ambassador for the IT function
Apply BCS SFIA framework to create job profiles
• Develop a business unit / IT operating plan to enable the business to make effective spend and investment decisions. Maximise economic efficiency, and value for money, through consistent delivery across customer base of IT services
• Work closely with the Strategy & Architecture team, develop the plans into a series of investment projects & programmes to produce a coherent 3 year IT Strategy for the business unit. Ensure that these programmes are prioritised with the business unit and have the requisite funding built into the operating plan, and have clear cost benefit analyses
• Oversee the process of justifying, costing, estimating and planning for a programme and gaining commitment from all parties to proceed through an agreed business case
9
Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
I i ti I t ti l B d C i i lit & d t tiImmigrationIntelligenceCorporate services
International Borders Criminality & detection
Programme Business & Business Relationship Mgt
OCIO ensures IST Strategy, architecture &g
Mgt Solutions Mgt Business Relationship Mgt
Project Strategy &
architecture & policies are aligned with Home Office j
Deliverygy
Architecture IST Strategy
HOITSS S i M tProgramme & Project
Mgt OfficeSupplier Relationship
Mgt
HOITSS Service Mgt
Dev’t partners
Enablers
Financial Mgt & Support Processes (Enablers) Operations
10
HR Business PartnersCommercial
Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
Immigration International Borders Criminality & Detention“SFIA has helped us harmonise and
Organisation Re-design
g y
Corporate Services Intelligence
Business Relationship Management
Business Solutions Mgmt Business Support (Mandate)
Business Change Mgmt Demand Mgmt
Business Solutions MgmtProgramme Mgmt
Programme Mgmt
Project Mgmt Requirements Mgt/Analysis
Project DeliveryOCIO is
accountable for
ensuring IST Strategy
Strategy and Architecture
Technology Assurance
rationalise roles”Head of Strategy & Architecture
Use BCS SFIA framework to flesh out and verify Org Design
Supplier Relationship Management
SLA Mgmt & Reporting Development Partners
HOITSS Service
Management
Portfolio Mgt
Project Mgmt Requirements Mgt/Analysis
Scrutiny and Challenge
Programme and Project Management Office
that for major
programmes the IST strategy,
architecture and
policies are aligned with the Home
Office IST strategy
Enablers
Tailored Standards & Methodologies
Information Architecture
IST Strategy
Systems Architecture
Business & Process Architecture
Standards & Methodologies
Technology Assurance
Reports and Assurance
Flexible (PMO) resource Pool
HR Business Partners
Commercial
Supplier verification & payment
Corporate & Mgmt Reporting
Recharging Business/Financial Planning
Financial Management & Support Processes (Enablers)
People, Learning & Dev
Risk Management
Enablers
Corporate & Mgmt Reporting
Business/Financial Planning
Operations
People, Learning & Dev
Secretariat
Planning
BS&P - Business Solutions Manager
(Salary Range: £63 -£96K)
JO B O V ERV IEW
What is the purpose of the job? • To be the primary point of contact between the designated business unit and IT with
the overall purpose being to deliver close alignment between the teams and, through this, add value to the organisation
• To be the business face into IT
• To work closely with other IT teams to ensure that the designated business unit has:
o an IT strategy
Job ProfilesApply BCS SFIAo an IT strategy
o business/IT programmes supported by business cases
o effective and efficient IT support
o a business unit operating plan
What do you have to achieve? • Work hand-in-hand with the designated business unit to translate the business
objectives & plans into achievable IT objectives, plans and service
• Re-build the dialogue with the business unit, establishing a strong business / IT team and gaining sponsorship for IT from key stakeholders
• Manage the expectations of the relevant business unit, facilitating its thinking and ensuring that proposals are realistic and grounded in the “art of the possible”
• Challenge and prioritise business requirements, so as to add real value to the process and not be purely a conduit for requirements
• Advise business customers at senior management level regarding the delivery, costs, availability and functionality of IT services and systems and to develop an effective partnership whilst at the same time acting as the ambassador for the IT function
Apply BCS SFIA framework to create job profiles
• Develop a business unit / IT operating plan to enable the business to make effective spend and investment decisions. Maximise economic efficiency, and value for money, through consistent delivery across customer base of IT services
• Work closely with the Strategy & Architecture team, develop the plans into a series of investment projects & programmes to produce a coherent 3 year IT Strategy for the business unit. Ensure that these programmes are prioritised with the business unit and have the requisite funding built into the operating plan, and have clear cost benefit analyses
• Oversee the process of justifying, costing, estimating and planning for a programme and gaining commitment from all parties to proceed through an agreed business case
11
Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
Existing role 1-Across role1-Up role
1-Across role
1-Up role
Lead Business Analyst (G7)
Senior Project Management Officer
(SEO)
Senior Project Manager (SEO)
Lead Project Manager (G7)
Senior Business Analyst (SEO)
Lead Business Partner (G7)
Operations Manager (SEO)
Senior Business Partner (SEO)
Lead Project Management Officer
(G7)
“The framework provides a clearThe framework provides a clear view of what candidates need to work on for the next step”
Transformation Team Manager
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Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
“SFIA provides a consistent framework recognised across all organisations both public and private”
H d f P j t D liHead of Project Delivery
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Sourcing Strategy
Organisation Design
Career Development Recruitment Knowledge
Transfer
Interims
Best COIs
Knowledge Transfer
PracticeCOIs
Transfer
HandoversTeam Updates
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Updates
Lessons Learned and Still To Do
Still To Do
Educate the programmes on what we
Lessons Learned
Recruitment process took longer than p gare offering and the benefits, in order to become the 1st port of call for IT resources
p gexpected
Investment required in recruitment was
Iron out recruitment processes
qunderestimated
Buy in from the Line Managers is vital Improve onboarding – induction and welcome to the BD3 team
B ild h BD3 i
and is required at the earliest stages
COIs required more investmentBuild the BD3 reputation
Keeping candidates warm through the process is vital
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How SFIA can help Professionalise IT
Functional Model
Operating Model
ESTABLISH EMBEDPLAN
TransitionModelModel
Organisation
Individual
IT Strategy Structure
People Strategy
JobDescriptions
Career Paths
Competency Model
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BusinessBusiness
CompetenciesHay
GradingBusiness Strategy
