Bell RingerList the problems of yesterday’s

SIMON SAYS game!

2nd list some emotions that you felt as the game unfolded and as problems persisted.

Great Communicator

Two important componentsExcellent listener

Deliver a clear message

10 steps to being a good listener1. Face the speaker, maintain eye contact,

body language2. Be attentive but relaxed3. Keep an open mind, remove

predispositions4. Listen & picture the words the speaker is

saying5. Don’t interrupt & don’t impose your

solutions

10 steps to being a good listener6. Wait for the pause for clarifying or

asking questions

7. Ask questions ONLY to ensure understanding

8. Try to feel what the speaker is feeling

9. Remove internal & external distractions

10.Pay attention to non-verbal cues

Take out

Take out

your I vs

your I vs

ME ME

statement

statement

List as many active listening skills as you can remember

Eye contact

Attentive

Open minded

Paint a picture

Don’t interrupt; no solutions

Wait to ask questions or clarification

Ask to ensure understanding

Reflect the speakers emotion (feel it)

Remove all distractions

Non-verbal cues

Active Listening SkillsThe Heart of Empathic Understanding

Write this on your big PAPER…

PurposePurpose

Action Action

Example:Example:

ReflectingPurpose

To show that you understand how the person feels.

Action Reflects the speaker’s basic

feelings.

Example:

“You seem very upset.”

Encouraging Purpose

To convey interest.To encourage the other person to keep

talking.Action

Don’t agree or disagree.Use neutral words.Use varying voice intonations.

Example “Can you tell me more…?”

Summarizing Purpose

To review progress.

To pull together important ideas and facts.

To establish a basis for further discussion.

Action Restate major ideas expressed, including

feelings.

Example “These seem to be the key ideas you’ve

expressed…”

Clarifying Purpose

To help you clarify what is said. To get more information. To help the speaker see other points of view.

Action Ask questions. Restate wrong interpretation to force the

speaker to explain further. Example

“When did this happen?” “Do I have this right? You think he told you

to give him the pencil because he doesn’t like you?”

Restating Purpose

To show you are listening and understanding what is being said.

To help the speaker see other points of view.

ActionRestate basic ideas and facts.

Example“So you would like your friends to

include you at recess, is that right?”

Validating

Purpose To acknowledge the worthiness of the other

person.

ActionAcknowledge the value of their issues and

feelings.

Show appreciation for their efforts and actions.

Example“I truly appreciate your willingness to resolve

this matter.”