belgento - e-commerce & legal aspects (webshop juridisch)

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E-Commerce & Legal aspects BY Matthias DOBBELAERE (PARTNER AT LEGAL FIRM MYLEX) + (ICT-JURIST FOR BECOMMERCE) + (BOARD MEMBER FEWEB) MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX MYLEX

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Belgento - Lezing door Matthias Dobbelaere rond 'e-commerce & legal aspects'.

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Page 1: Belgento - e-commerce & legal aspects (webshop juridisch)

E-Commerce & Legal aspects BY Matthias DOBBELAERE

(PARTNER AT LEGAL FIRM MYLEX) + (ICT-JURIST FOR BECOMMERCE) +

(BOARD MEMBER FEWEB)

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

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MYLEX

Page 2: Belgento - e-commerce & legal aspects (webshop juridisch)

OR: HOW TO PROFIT FROM LAW?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 3: Belgento - e-commerce & legal aspects (webshop juridisch)

+ CONTENTS

INTELLECTUAL PROPERTY MARKETING

+ Question?

PRIVACY

TRAINING

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

COOKIES

INFORMATION TERMS & CONDITIONS

Page 4: Belgento - e-commerce & legal aspects (webshop juridisch)

Intellectual Property: Why Should I Care?

COPYRIGHT & TRADEMARKS

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 5: Belgento - e-commerce & legal aspects (webshop juridisch)

YOURS

TO TAKE? copyright on the web.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 6: Belgento - e-commerce & legal aspects (webshop juridisch)

CHECK IP CLIENT - DEVELOPER.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 7: Belgento - e-commerce & legal aspects (webshop juridisch)

(!) CRUCIAL:

TRANSFER OF IP RIGHTS?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 8: Belgento - e-commerce & legal aspects (webshop juridisch)

OR LICENSE?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 9: Belgento - e-commerce & legal aspects (webshop juridisch)

YOUR BRAND, YOUR REPUTATION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 10: Belgento - e-commerce & legal aspects (webshop juridisch)

HOW DO I inform MY visitors?

INFORMATION, INFORMATION

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 11: Belgento - e-commerce & legal aspects (webshop juridisch)
Page 12: Belgento - e-commerce & legal aspects (webshop juridisch)
Page 13: Belgento - e-commerce & legal aspects (webshop juridisch)

INFORM YOUR VISITOR AND BE

TRANSPARENT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 14: Belgento - e-commerce & legal aspects (webshop juridisch)

LEGAL OBLIGATIONS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 15: Belgento - e-commerce & legal aspects (webshop juridisch)

(!) developers

responsibilities.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 16: Belgento - e-commerce & legal aspects (webshop juridisch)

DON’T BE EVIL.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 17: Belgento - e-commerce & legal aspects (webshop juridisch)

Terms and Conditions - Say what?

Deliver great work. Get paid for results.

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 18: Belgento - e-commerce & legal aspects (webshop juridisch)

MAINLY RELEVANT FOR B2C.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 19: Belgento - e-commerce & legal aspects (webshop juridisch)

RIGHT OF WITHDRAWAL.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 20: Belgento - e-commerce & legal aspects (webshop juridisch)

CRUCIAL CLAUSE = €.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 21: Belgento - e-commerce & legal aspects (webshop juridisch)

HOW DO YOU MENTION THIS?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 22: Belgento - e-commerce & legal aspects (webshop juridisch)

1. SEPARATE BUTTON ON SITE

“WITHDRAWAL”.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 23: Belgento - e-commerce & legal aspects (webshop juridisch)

2. IN E-MAIL:

BOLD AND FRAMED IN.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 24: Belgento - e-commerce & legal aspects (webshop juridisch)

IF NOT? 3 MONTHS withdrawal.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 25: Belgento - e-commerce & legal aspects (webshop juridisch)

BUT THERE ARE EXCEPTIONS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 26: Belgento - e-commerce & legal aspects (webshop juridisch)

PAY IN ADVANCE?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 27: Belgento - e-commerce & legal aspects (webshop juridisch)

LIABILITY PARCEL IS LOST OR STOLEN.

SO, WHAT NOW?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 28: Belgento - e-commerce & legal aspects (webshop juridisch)

PERIOD OF DELIVERY.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 29: Belgento - e-commerce & legal aspects (webshop juridisch)

LEGAL VS. BUSINESS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 30: Belgento - e-commerce & legal aspects (webshop juridisch)

DELIVER AS PROMISED.

AND EXACTLY AS PROMISED.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 31: Belgento - e-commerce & legal aspects (webshop juridisch)

DON’T FORGET THE PRICE TAG.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 32: Belgento - e-commerce & legal aspects (webshop juridisch)

VALUE ADDED TAX.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 33: Belgento - e-commerce & legal aspects (webshop juridisch)

AND HANDLING AND DELIVERY FEES?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 34: Belgento - e-commerce & legal aspects (webshop juridisch)

INFORM BEFORE CHECKOUT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 35: Belgento - e-commerce & legal aspects (webshop juridisch)

T&C ENDLESS PoSSIBILITIES.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 36: Belgento - e-commerce & legal aspects (webshop juridisch)

BY THE WAY: GET A QUALITY LABEL (BECOMMERCE / mylabel).

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 37: Belgento - e-commerce & legal aspects (webshop juridisch)

MY VISITORS, I know all about them.

PRIVACY

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 38: Belgento - e-commerce & legal aspects (webshop juridisch)

I've never looked through a keyhole

without finding someone was looking back.

Judy GARLAND.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 39: Belgento - e-commerce & legal aspects (webshop juridisch)

PRIVACY HANDLE WITH CARE.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 40: Belgento - e-commerce & legal aspects (webshop juridisch)

SELLING ID DATA?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 41: Belgento - e-commerce & legal aspects (webshop juridisch)

E-MAIL MARKETING. ANY RULES?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 42: Belgento - e-commerce & legal aspects (webshop juridisch)

SOCIAL MEDIA PRESENCE?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 43: Belgento - e-commerce & legal aspects (webshop juridisch)

SO, TELL ME, PROFIT FROM LAW?

LAW & MARKETING

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 44: Belgento - e-commerce & legal aspects (webshop juridisch)

USE LAW AS A MARKETING TOOL.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 45: Belgento - e-commerce & legal aspects (webshop juridisch)

DON’T HIDE LEGAL TEXTS:

MAKE THEM READABLE.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 46: Belgento - e-commerce & legal aspects (webshop juridisch)

PEOPLE DON’T TRUST YOUR E-SHOP.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 47: Belgento - e-commerce & legal aspects (webshop juridisch)

SO, GIVE them reassurance.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 48: Belgento - e-commerce & legal aspects (webshop juridisch)

ASK NOT WHAT YOU CAN DO FOR THE LAW.

ASK WHAT THE LAW CAN DO FOR YOU.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 49: Belgento - e-commerce & legal aspects (webshop juridisch)

OH, IT’s JUST A COOKIE.

COOKIES

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 50: Belgento - e-commerce & legal aspects (webshop juridisch)

NOT ALL COOKIES TASTE GREAT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 51: Belgento - e-commerce & legal aspects (webshop juridisch)

TYPES OF COOKIES?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 52: Belgento - e-commerce & legal aspects (webshop juridisch)

BELGIAN LEGISLATION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 53: Belgento - e-commerce & legal aspects (webshop juridisch)

IMPLICIT CONSENT?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 54: Belgento - e-commerce & legal aspects (webshop juridisch)

VIA BROWSER?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 55: Belgento - e-commerce & legal aspects (webshop juridisch)

NO.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 56: Belgento - e-commerce & legal aspects (webshop juridisch)

FROM OPT-OUT TO OPT-in.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 57: Belgento - e-commerce & legal aspects (webshop juridisch)

EXPLICIT CONSENT IS NEEDED!

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 58: Belgento - e-commerce & legal aspects (webshop juridisch)

BANNER, LIGHTBOX, POP-UP, …

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 59: Belgento - e-commerce & legal aspects (webshop juridisch)

DUTCH LEGISLATION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 60: Belgento - e-commerce & legal aspects (webshop juridisch)

EXPLICIT CONSENT!

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 61: Belgento - e-commerce & legal aspects (webshop juridisch)

STRICT REGIME: chaos.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 62: Belgento - e-commerce & legal aspects (webshop juridisch)

SOFTER REGIME IS COMING.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 63: Belgento - e-commerce & legal aspects (webshop juridisch)

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Page 64: Belgento - e-commerce & legal aspects (webshop juridisch)

EU COUNTRIES?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 65: Belgento - e-commerce & legal aspects (webshop juridisch)

COOKIE MOBILE APP: IN APP STORE!

GET IT AT

www.COOKIEAPP.EU

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 66: Belgento - e-commerce & legal aspects (webshop juridisch)

COOKIE MOBILE APP: COMING SOON

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 67: Belgento - e-commerce & legal aspects (webshop juridisch)

COOKIE MOBILE APP: COMING SOON

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 68: Belgento - e-commerce & legal aspects (webshop juridisch)

SCREENS

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 69: Belgento - e-commerce & legal aspects (webshop juridisch)

COOKIE MOBILE APP: COMING SOON

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 70: Belgento - e-commerce & legal aspects (webshop juridisch)

MAGENTO & COOKIES.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 71: Belgento - e-commerce & legal aspects (webshop juridisch)

VANAF 1.7 = standaard banner optie.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 72: Belgento - e-commerce & legal aspects (webshop juridisch)

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 73: Belgento - e-commerce & legal aspects (webshop juridisch)

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 74: Belgento - e-commerce & legal aspects (webshop juridisch)

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 75: Belgento - e-commerce & legal aspects (webshop juridisch)

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 76: Belgento - e-commerce & legal aspects (webshop juridisch)

I NEED SOME TRAINING.

LEGAL TRAINING

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 77: Belgento - e-commerce & legal aspects (webshop juridisch)

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 78: Belgento - e-commerce & legal aspects (webshop juridisch)

+ I HAVE A QUESTION.

ASK AWAY

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 79: Belgento - e-commerce & legal aspects (webshop juridisch)

Q&A BY MATTHIAS DOBBELAERE

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PARTNER AT MYLEX, ICT-JURIST AT BECOMMERCE AND BOARD MEMBER FEWEB

FOLLOW US VIA TWITTER (@MYLEX) oR FACEBOOK (/MYLEX).

MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX