begin with the end in mind

PROPERTY MANAGER = PEACE OF MIND

BEGIN WITH THE END IN MIND

About Me...• 25 Years in Property Management• Work Experience• What a Landlord wants• Principal/Business owner• Extensive experience and

knowledge• Passion to improve the industry


Main Aim For Investing In Property

A successful property investment

A capital gain on sale Add to our retirement wealth Excellent rental returns Good tenants Low maintenance Peace of Mind = A GOOD

PROPERTY MANAGER


Renting the Property FAST—Get the Rental Price Right –

Vacancy Reduces Annual Income by 2%

—Enhance the Street Appeal—Attend to Repairs—Keep it Modern and Fresh—Professional cleaned after a long

tenancy—Remove odours—Clean carpets & blinds —Set suitable inspection times


What Do Tenants Look For in a Rental Property?

—Heating and Cooling —Security – Deadlocks, Security

Screens, Sensor Lights—Internal condition – Clean carpets,

undamaged bench tops, hygienic bathrooms

—Low maintenance yard & gardens—Energy & Water Efficiency—Pet Friendly—Parking/Garaging—Neighborhood


Avoiding Bad Tenants– Severely damage your

investment– Substantial rents arrears – It takes time and money to

remove a bad tenantChoosing Quality Tenants

—Screen the tenant applications—Gather information on their

identification, rental and other references, and financial status for rental affordability

—Interview the Tenant at the Inspection

—Sometimes go with the gut feeling


Safety Tips for Your Rental Property?

—Shower Screens & Glass Window Panes

—Electrical Safety Switches & Smoke Detectors

—Timber Decking in good order—Keys for every lock—Trip and fall hazards e.g. loose

carpets/tiles, uneven pathways, holes in the yard

—Pool Fencing Compliance


Common Mistakes of the Landlord

—Poor tenant screening and selection

—No regular routine inspection—No or inadequate Landlord

Insurance —Lack of knowledge or

understanding of the tenancy legislation

—No regular termite inspections


Common Mistakes of the Landlord

—Ignore Fire & Safety Regulations—Unaware of other Health and

Safety Laws (e.g. Pool fencing)—Breach the “Quiet Enjoyment”

laws of the tenancy—Incorrectly handle Water Charges—Unsure of the term “fair wear &

tear”, “Emergency repairs” and “general repair”. Definitions and remedial actions and cost responsibility


—Do you attempt your own legal work or use a Solicitor?

– Do you do you own tax or use an Accountant?

– Do you manage your investment property without professional help?

—An investment property could be your second biggest investment after your own home. Getting the management wrong could spell financial disaster after all your hard work and renovations


The Role of a Property Manager

To act in the best interests of their client, the Landlord

Consider the needs of tenants Assist the Landlord and the

Tenant with ethics and professionalism

Maximise the Rental Return Maintain the property in the best

possible condition Manage and Enforce Tenancy

Legislation


A Property Manager CANNOT:

—Advise on the “strength” of the property investment

—Give any Financial Investment advice

—Give advice on bank lending or other finance

—Give taxation advice


Finding the Right Property Manager

—Can be as hard as choosing the right tenant

—How long have they been in real estate ?

—How many properties do they manage?

—How much industry training do the staff get?

—How will they promote your property?

—How quick are they to reduce their fees? Good management comes from good service not cheap fees

—Cheap fees = Cheap Service. Where you save in one area it can cost you big dollars in another area.


Why All Property Managers Are NOT the Same?


Why All Property Managers Are NOT the Same?

Like all business Property Managers are not the same.– Some are good at telling you

what you want to hear– Some believe you are only

after a cheap fees from a cheap Agent.

– Some do not understand the value of the service they should provide

– Some are just there for the pay packetChose wisely. It could cost you a lot of time effort and money


Why is Sutherlands Property Management Different?

—Professional Photos and Virtual Tours

—For Rent Signs with QR codes

—Online Inspection Bookings

—Online Applications—Dedicated Leasing

Consultant—Specialised Property

Management Agency with concise Systems and Procedures


—Quality Customer Service

—Zero Tolerance on Rent Arrears

—Routine Inspection with Photos

—Fast Monthly Payments with Statements

—Knowledge, Professionalism, Expertise and Dedication to the Industry


Why is Sutherlands Property Management Different?

Sutherlands Property Management


Our Competitors ……


Sutherlands Property Management……


Sutherlands Property Management……

The best marketing we can do is a good job

We treat our Customers as if

our business depends on it … because it does!!


www.spmg.com.au

Colleen Sutherland


begin with the end in mind

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