become an it service broker
DESCRIPTION
7 tips on becoming an IT service broker.TRANSCRIPT
7 Tips to Maximizing Effectiveness and Minimizing Service Disruption
Become an IT Service Broker
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• IT brokers services from multiple vendors to delivery the most efficient, lease costly, and most timely solution possible
• To facilitate the brokering of services, some enterprises may adopt a self-service platform
• Transitioning to this model requires a cultural shift in IT to manage service delivery rather than applications and infrastructure
What’s an IT Service Broker?
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7 Tips to Strategic IT Management
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2. Catalog all current and near-term applications
1. Admit you can’t do everything yourself
3. Categorize each app for the cloud
4. Develop a list of possible providers
6. Pick the best candidate for each workload
5. Do your due diligence
7. Monitor each vendor with a scorecard
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2000CIO DECISION FLOW
Admit You Can’t Do Everything Yourself
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STAKEHOLDER REQUIREMENTS
BUILD BUY
CIO
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2014CIO DECISION FLOW
Admit You Can’t Do Everything Yourself
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STAKEHOLDER REQUIREMENTS
CIO
CLOUD
PUBLIC HYBRIDPRIVATE
BUILD BUY
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• Understand what is running internally and externally – Begin with your corporate-standard disk image
– Check expense reports to determine IT services being paid by credit card
– Query line-of-business stakeholders about which software-as-a-service and cloud applications they are using
Catalog All Current and Near-Term Applications
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Categorize Each Application for the Cloud
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PublicCloud
Multi-tenant solutions generally housed off-premises; hosted by a third party and can scale up or down to meet demand
Private Cloud
Doesn’t share disk space with other tenants; suitable for more demanding workloads; pay for privacy
HybridCloud
A combination of public and private clouds, operating together as a cohesive unit.
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Categorize Each Application for the Cloud
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• Evaluate each application in terms of:– Sensitivity to associated data
– Security provisions required for regulatory purposes
– Integrations to interoperate with other applications
TYPE OF CLOUD
Application Public Private Hybrid
Archiving/Off-site Backup ✔
CRM ✔Ecommerce (with
PCI security) ✔
Email ✔ERP (with
compliance) ✔
HR Portal (HRIS) ✔Development, Test
or QA ✔Web portal (user-
generated content)
✔
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Develop a List of Possible Providers
• Sort stakeholder requirements list into – High-priority requirements (“must-haves”)
– Lower-priority requirements (“nice-to-haves”)
• Research providers
• Match list of applications and providers that can meet them
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Do Your Due Diligence
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• See a cloud demo to evaluate offerings
• Determine whether you want a single provider or multiple providers
• Single vendor advantages:– Similar interfaces
– Consistent API for integrations
– Transparent monitoring
– More reliable support
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Pick the Best Candidate for Each Workload
• Must be able to support public, private and hybrid cloud
• Must be able to handle provisioning and configurations
• Should also provide you with– Robust networking
– Flexibility
– Online dashboard
– Outstanding support
– No vendor lock-in
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Monitor Each Vendor with a Scorecard
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• Establish key metrics/outcomes and evaluate providers in five critical areas:– Price
– Performance
– Security
– Service-Level Agreement (SLA)
– Support
• Measure expectations versus actual delivery based on empirical data
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Reboot the Role of IT in Your Organization
• The new model of IT as a service broker means becoming more strategic IT thinkers and trusted advisors:– Gathering internal requirements
– Selecting cost-effective services from an expanding range of third-party providers
– Evaluating vendors
– Managing on-premises and off-premises services
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Is your organization ready to transition from doing routine maintenance to making a
strategic contribution to revenues and profits?
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Next Steps
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Rackspace has the expertise to help you move to an IT service broker model, and can help support at any point in the process.
Contact Rackspace or read more at
7 Tips on Becoming an IT Service Broker – White Paper
Rackspace consultants have years of experience and Rackspace offers a Cloud Readiness Assessment to begin your transition to an IT service broker.
Call Rackspace at 800-961-2888 to get started today.
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About Rackspace
9 Worldwide Data Centers
Nearly 6,000 Rackers
200,000+ Customers90,000+ Servers45,000+ VM
70 ≅ PB Stored
Global FootprintCustomers in 120+ Countries
Portfolio of Hosted SolutionsDedicated - Cloud - Hybrid
Annualized Revenue$1.7B
60% 100OFTHE
We Serve FORTUNE®
OV
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About Rackspace
Named a Top Performer for Hosted Private Cloud by Forrester Research Inc. in “The Forrester Wave™: Q1 2013
A Leader in the Magic Quadrant for Cloud-Enabled Managed Hosting, 2014 North America & Europe
Founder
OpenStack®
Open source software for building private and public clouds
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