be profitable today and think about the future
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Be profitable today and think about the future. IT trends in insurance AAIF 2012. Constantly improve your bottom line. Success Drivers of Insurance Business. Constantly improve your bottom line Is Your IT solution NPV positive? Does Your IT solution bring value to user/customer ? - PowerPoint PPT PresentationTRANSCRIPT
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Be profitable today and think about the futureIT TRENDS IN INSURANCEAAIF 2012
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Constantly improve your bottom line
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Increase Sales
Cost efficiency
Sustainable bottom line
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Success Drivers of Insurance Business
CONSTANTLY IMPROVE YOUR BOTTOM LINEIS YOUR IT SOLUTION NPV POSITIVE?
DOES YOUR IT SOLUTION BRING VALUE TO USER/CUSTOMER?
IS YOUR SALES FORCE WORKING EFFICIENTLY?
HOW DO YOU HANDLE YOUR CLIENT BASE?
HOW CAN I IMPROVE MY COMPETITIVE ADVANTAGE? CAN I GET PRECISE CALCULATION OF PRODUCTS?
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Main trends in IT solutions
TREND I.: MOBILE OFFICE FOR SALES FORCE AND ON-LINE SALES
TREND II.: IMPROVING CUSTOMER SERVICE AND CLAIM MANAGEMENT – THAT LEADS TO ENHANCED CUSTOMER SATISFACTION
TREND III.: IMPROVED SALES EFFICIENCY AND COST EFFECTIVENESS.
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Utilize Sales to maximum
MOBILE OFFICE FOR SALES FORCE:Portable solutions (Tablets, smartphones, …): an easy to learn unified environment for Activity management, Commission reports, Product pricing, CRM, etc.
COMMISSION FRAUD DETECTIONImprove quality of the production
DIRECT SALES AND SELF-SERVICE VIA INTERNET
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Utilize Sales to maximumCUSTOMER SATISFACTION
INDIVIDUAL ACCOUNTS
CROSS SELLING: DATA MINING
CLAIMS FRAUD DETECTION: DISTINGUISH GOOD CLIENTS FROM BAD ONES
LOYALTY PROGRAMMES
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Utilize Sales to maximumDEPLOYMENT OF SOLVENCY II METHODOLOGY
MORE PRECISE PRICING FOR CUSTOMERS
SOLVENCY II ADDS BETTER VIEW ON CAPITAL COSTS
SOLVENCY II BRINGS MORE DETAILS ON YOUR PRODUCTS
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Main IT drivers for Cost efficiency
PRECISE REINSURANCE MODELS
LEAN OPERATIONS
CLAIMS FRAUD DETECTION SYSTEMS
DATA EXCELLENCE
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Main IT drivers for Cost efficiencyPRECISE REINSURANCE MODELS
TRANSPARENT, CONSISTENT, TRACKABLE AND AUDITABLE DATA
ACTIVE MANAGEMENT OF RISKS
ACCOUNTING PER RISK AND KEEPING THE WHOLE HISTORY (ALL VERSIONS OF SPECIFIC POLICY)
EFFECTIVE FRAUD DETECTION
EASY ACCESS TO ALL INFORMATION IN ONE INTEGRATED SYSTEM
MULTIPLATFORM OPERABILITY
SOLVENCY II READINESS 8July 5, 2012
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Main IT drivers for Cost efficiencyLEAN OPERATIONS
IT SOLUTIONS FOR AUTOMATION OF DOCUMENT PROCESSING (DMS)• Automate your back office• Decrease in personnel costs• Increase throughput ratio• Get all necessary information into the systems
EFFICIENT CLAIM MANAGEMENT• Reduce your processing time• Reduce your paperwork• Increase accuracy of the claim management
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Main IT drivers for Cost efficiencyCLAIMS FRAUD DETECTION SYSTEMS
ENHANCE FIGHT AGAINST FRAUDULENT BEHAVIOR• Advanced scoring systems• Social networks• On-line case management
INCREASE CUSTOMER SATISFACTION, DISTINGUISH BETWEEN GOOD AND BAD CLIENTS
IMPROVE BOTTOM LINE BY DECREASING THE CLAIMS
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Main IT drivers for Cost efficiencyDATA EXCELLENCE
DATA QUALITY – HIGH DATA QUALITY RESULTS IN INCREASED BUSINESS PROCESS EFFICIENCY. LOW DATA QUALITY LEADS TO ERRORS, ADDITIONAL COSTS AND INEFFICIENCIES
DATA GOVERNANCE – ENABLES DATA QUALITY TO BE MEASURED, EG. COMPLETENESS, ACCURACY, CONSISTENCY ETC….
ALIGN AND LINK BUSINESS OBJECTIVES TO DATA MANAGEMENT PROCESSES VIA BUSINESS RULES AND DATA QUALITY.
PUT IN PLACE A HIGH LEVEL METHODOLOGY THAT LINKS ALL THE ESSENTIAL COMPONENTS OF DATA EXCELLENCE AS PART OF AN IMPLEMENTATION STRATEGY.
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who we areCORE BUSINESS
DEVELOPMENT OF CUSTOMIZED SOFTWARE APPLICATIONSAND SYSTEM INTEGRATION.Established in 1991
Revenue 2011 34 mil. €
380+ employees
SINCE 1994 IN INSURANCE
IBM Premier Business Partner, ORACLE Gold Partner, MICROSOFT Gold Certified Partner,HP Gold Preferred Partner, SYMANTEC, TCOM, SAP, CISCO, Samsung SDS
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referencesALLIANZ - SLOVENSKÁ POISŤOVŇA (General – Life and Non-life Insurance)
ALLIANZ - SLOVENSKÁ DÔCHODKOVÁ SPRÁVCOVSKÁ SPOLOČNOSŤ (Pension Fund Management)
ALLIANZ ASSET MANAGEMENT (Private Equity Management)
ALLIANZ BUSINESS SERVICES - ALLIANZ ŢIRIAC ASIGURARI(Reinsurance)
ALLIANZ LIFE KOREA (Life Insurance – in cooperation with Samsung SDS)
I Allianz Group
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referencesUNDERWRITING PROCESS MANAGEMENT (UPM)An integrated, modular suite of software applications that delivers true process automation forInsurance Agencies
LEASED ASSET INSURANCE PROGRAM (LAIP)A modular software application for managing the entire Insurance cycle of Leased equipment
CUSTOMERS:
PET SUREAustralia’s leading provider of Pet health insurance
PROTECSUREAustralia’s only underwriting agency that specializes in insuring equipment
GLOBAL TRANSPORT & AUTOMOTIVE INSURANCE / ALLIANZUnderwriting Agency and a leader in the Australian transport industry market
I Australia
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references
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MINISTRY OF INTERIOR OF THE SLOVAK REPUBLICSchengen Information System I/II; REGOB (The Register of Citizens, ID’s, Driving Licenses, Passports); EVO (The Vehicle Register, Wanted Vehicles); EZP (Firearms Register, Wanted Firearms)MINISTRY OF HEALTH OF THE SLOVAK REPUBLICComplete IT infrastructure delivery and administration, Implementation of ERP solutionsNEOGRAFIAComplete IT infrastructure delivery and administration, Implementation of ERP solutionsT-COM SLOVAKIAgTel Route (Optimization of transit telecommunications business)SOCIAL INSURANCE AGENCY SLOVAK REPUBLICEmployer Liability InsuranceUNIQUA, GENERALI, CARDIFComplete IT infrastructure delivery and administrationEXIMBANKA SRInfoPortal – Insurance PortalDANUBE WINGSSR. LRIS - Air tickets booking information system
I Others
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partners
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ISO standardsINTEGRATED QUALITY MANAGEMENT SYSTEMOur Integrated Management System embraces complex management systems in accordance withinternational ISO standards including international SKQS, IQNet and DQS Certificates
ISO 9001: 2008 – Quality Management System
ISO 27001: 2005 – Information Security Management System
ISO 14001: 2004 – Enviromental Management
OHAS 18001: 2007 – Occupational Health and Safety Management Systems Requirements Standard
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thank youGRATEX INTERNATIONAL A.S.GBC IV, Galvaniho 17/CBratislava, 821 04Slovakia
www.gratex.com
GRATEX INTERNATIONAL AUST PTYLakes Business ParkUnit G1, 2B Lord StreetBotany, NSW 2019Australia
www.gratex.com.auwww.gtiinsurancesolutions.com
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