Bc mapping with referred books

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1. BUSINESS COMMUNICATION FOR COMPUTER BASED EXAMINATION (CBE) SEPTEMBER 2015 ATTEMPT Grid Weighting Concepts 10-15 Intra-personal and Interpersonal skills 20-25 Communication via the internet 10-15 Total 50 Legends: Robbins Herta Murphy Bovee 2. Contents Learning Outcome Source Relevant Chap/pages Concepts Introduction to business communication LO1.1.1:Define business communication. LO1.1.1 & LO 1.1.2: Chapter#1 and 2 [The communication process AND Business communications] from the Study Text Edition 2015.LO1.1.2:Describe with simple examples the goals, patterns (formal and informal) and channels of business communication. Communication process LO1.2.1:Define communication process. LO1.2.1 & LO1.2.2: Chapter#1 [The communication process] from the Study Text Edition 2015. LO1.2.2:Explain and illustrate the components of the communication process,namely: context, sender, message,medium, recipient and feedback. LO1.2.3:Identify the information needs of the organization and its sources, levels, and usefulness for effective communication. LO1.2.3: Chapter#2 [Business communications] from the Study Text Edition 2015. LO1.2.4:Explain with simple examples the barriers to effective communication. LO1.2.4: Chapter#1 [The communication process] from the Study Text Edition 2015. LO1.2.5:Describe different methods of communication and also state its appropriate medium. LO1.2.5: Chapter#1 [The communication process] from the Study Text Edition 2015. LO1.2.6:Classify different types of communication networks and describe their influence on the communication process within an organization. LO1.2.6: Chapter#11 [Communication] from Organizational behaviour by Stephen Robbins. Chain, wheel, all channel 389 Seven Cs of effective communication LO1.3.1:Describe with simple examples the seven Cs of effective communication. LO1.3.1 & LO 1.3.2: 3. LO1.3.2:Identify weaknesses in a given simple communication process applying the Seven Cs concept and suggest corrections. Chapter#3 [Seven Cs of effective communication] from the Study Text Edition 2015. Intra-personal and Interpersonal skills Nature of Intra- personal communication LO2.1.1: Develop an awareness and appreciation of the importance of intrapersonal communication. LO2.1.1 & LO 2.1.2: Chapter#5-6 [Perception and individual decision making AND LO2.1.2:Identify the basic aspects of intrapersonal communication including self-concept, perception and expectation. Motivation concepts] from Organizational behaviour by Stephen Robbins. Perception 157 Self-concept Herta pg 448 Nature of Interpersonal communication LO2.2.1: Identify the axioms of interpersonal communication. LO2.2.1: Chapter#1 [The communication process] from the Study Text Edition 2015. LO2.2.2: Specify the purposes of interpersonal communication. LO2.2.2: Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. Nothing in chapter 1 IPC is chapter 16 LO2.2.3:Determine the role of stereotypes in the communication process. LO2.2.3: Chapter#5 [Perception and individual decision making] from Organizational behaviour by Stephen Robbins. Stereotyping 163 LO2.2.4:Identify the role of communication conflict in intercultural relationships. LO2.2.4: Chapter#3 [Communicating Interculturally] from Excellence in business communication by John V. Thill and Courtland L.Bovee. The basics of intercultural BC pg 40 to 48 4. Chapter#3 [Business communication and the global context] from Effective Business Communication by Herta A. Murphy. National cultural variables pg 76 to 82 Individual cultural variables pg 82 to 88 LO2.2.5:Explain the key ways to improve interpersonal skills. LO2.2.5: Chapter#1 [What is Organizational behaviour?] from Organizational behaviour by Stephen Robbins. Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. The importance ofIPS pg 4 Nothing relevant in chap 1 Some relevant material in chapter 16 LO2.2.6:Identify the elements and traits of ethics in interpersonal communication. LO2.2.6: Chapter#1 [Communicating successfully in an organization] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#4 [Business communication and the ethical context] from Effective Business Communication by Herta A. Murphy. Characteristics of effective organizational communication pg 11 to 13 Influences on personal ethics pg 99 to 103 Communication and ethical issues pg 103 to 118 Critical Thinking LO2.3.1:Explain the difference between creative thinking and critical thinking. LO2.3.1 & LO2.3.2: Chapter#5 [Perception and individual decision making] from Organizational behaviour by Stephen Robbins. Not in the book LO2.3.2: Assess the effect of critical thinking over communication. 5. Non-verbal communication LO2.4.1:Identify forms of non-verbal communication including facial expressions, posture, gestures, eye contact, voice and touch. LO2.4.1 & 2.4.2: Chapter#2 [Understanding business communication] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. Pg 21 to 22 LO2.4.2:Explain the uses of nonverbal messages. 21 to 26 Verbal communication LO2.5.1:Contrast between oraland written communication. LO2.5.1,LO2.5.2 & LO2.5.3: Chapter#16-17 [Interviewing for employment and following up AND Listening, interviewing and conducting meetings] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#14,15,16, 17 [Strategies for successful speaking and successfullistening, Strategies for successfulinformative and persuasive speaking, Strategies for successfulinterpersonal communication AND Ch 16 pg 402 to 403 Ch 17 meeting pg 435 to 436 LO2.5.2:Explain and account for the basic forms of oral communication including; face to face communications, interviews, telephone conversations, grapevine, negotiations, meetings, lecture/speech. LO2.5.3:Contrast between speaking and listening skills. Ch 14 pg 401 to 403 Ch 15 pg 409 to 414 Ch 16 pg 456 to 462 Ch 17 pg 472 to 474 Strategies for successfulbusiness and group meetings] from Effective Business Communication by Herta A. Murphy LO2.5.4:Develop a personal, constructive approach to dealing with conflict situations through speech communication strategies of conflict resolution. LO2.5.4: Chapter#15 [Conflict and negotiation] from Organizational behaviour by Stephen Robbins. 533 to 534 6. LO2.5.5:Explain the principles of preparing and delivering an effective public speech. LO2.5.5: Chapter#15 [Strategies for successful informative and persuasive speaking] from Effective Business Communication by Herta A. Murphy. Chapter#18 [Giving speeches and oral presentations] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Ch 15 not relevant Ch 14 is relevant Full chapter LO2.5.6:Explain the importance of listening in effective business communication. LO2.5.6 & LO2.5.7: Chapter#4 [Listening skills] from the Study Text Edition 2015. LO2.5.7:Describe types and barriers to listening. Visual communication LO2.6.1:Assess the role of visual communication in simplifying and comparing information and illustrating trends and ideas. LO2.6.1: Appendix A from Effective Business Communication by Herta A. Murphy. Pg 564 to 577 Written Communication LO2.7.1:Classify the type of business letters and circulars. LO2.7.1 & LO 2.7.2: Chapter#5 & 6 [Written business messages AND Letters and circulars] from the Study Text Edition 2015. LO2.7.2: Determine the qualities of an effective letter and circular. LO2.7.3: Describe the different components of business letter. LO2.7.3: Chapter#6 [Letters and circulars] from the Study Text Edition 2015. LO2.7.4:Explain the salient features of the persuasive letters and circulars. LO2.7.4 Chapter#5 [Written business messages] from the Study Text Edition 2015. 7. LO2.7.5:State the meaning and purpose of a short business report. LO2.7.5 & 2.7.6: Chapter#7 [Business reports] from the Study Text Edition 2015.LO2.7.6: Describe the contents of a business report. LO2.7.7:Differentiate between different types of reports. LO2.7.7 & 2.7.8: Chapter#12, 13 and14 [Writing Short reports, Planning long reports AND Completing formal reports and proposals] from Excellence in business communication by John V. Thilland Courtland L.Bovee. Chapter#11-12 [Short reports AND Long (formal) reports] from Effective Business Communication by Herta A. Murphy. LO2.7.8:Explain the contents of different types of reports. Ch 12 Table 12.1 Ch 13 not relevant Ch 14 headings only Basic concepts Only headings Communication via the internet Website hosting (types and services) LO3.1.1:State meaning, types and services of web hosting. LO 3.1.1: Chapter#8 [Communication via the internet] from the Study Text Edition 2015. Types of electronic communication LO3.2.1:Explain the main features and practical use of social networking forums, blogs, podcasting, discussion boards, messaging, video conferencing and email. LO3.2.1 & LO 3.2.2: Chapter#4 & 5 [Communicating through technology AND Planning business messages] from Excellence in business communication by John V. Thill Ch 4 pg 65 to 70 Ch 5 pg 89 to 91 8. LO3.2.2:Discuss the benefits and limitations of various types of electronic communication. and Courtland L.Bovee. Chapter#5 [Business communication and the technology context] from Effective Business Communication by Herta A. Murphy. Chapter#11 [Communication] from Organizational behaviour by Stephen Robbins. Chapter 8 [Communication via the internet] from the Study Text Edition 2015. 120 to 127 391 396 9. Summary Books names Relevant Chapters ICAPs study text Edition 2015 All chapters are relevant. For chapters 5, 6 and 7, bear in mind that students are only required to assimilate the types, features and contents of different types of written communication. They would not be asked to produce any written communication. Organizational behaviour by Stephen P. Robbins, Timothy A. Judge, Seema Sanghi [13th Edition] Chapters 1, 5, 6, 11, 15 Effective BusinessCommunication by Herta A. Murphy [7th Edition] Chapters 1, 3, 4, 5, 11, 12, 14, 15, 16, 17 and Appendix A Excellence in business communication by John V. Thill and Courtland L.Bovee [4th Edition] Chapters 1, 2,3, 4, 5, 12, 13, 14, 16, 17, 18