Communication Barriers Faced by Vegetable Vendors(Bhajiwala)

Communication Barriers Faced by Vegetable Vendors

Communication is the art of transmitting knowledge, ideas information and thoughts from one person to another.

Barriers to communication means the aspect or condition or condition that interfere with effective exchange of ideas or thoughts.

Communication barriers can be as follows:Psychological BarriersEnvironmental distraction Emotional BarriersSocio-Cultural BarriersPhysiological Barriers

Scope of StudyThe objective of the study was as follows:To understand the communication process of a vegetable vendor to his customers, suppliers and also the BMC officials?To analyze which communication barrier affects the vegetable vendor to the most.To understand the effect of Environmental and Socio-Cultural Barrier on them.To provide potential solutions to improve the communication process.What are the barriers which were faced by the interviewer while communicating to the vegetable vendor?

Methodology Basic discussion within the group. Interacting with vendors.Collating the raw data.Assessing and analyzing the raw data.Preparing a survey report based on data collected.

Psychological Barriers

Environmental Distraction

Socio-Cultural Barriers

Emotional Barriers Anger Depression Attitudes Family Problems Low-Income Insecurity

Physiological Barriers

Conclusion

Solutions offeredAppropriate Sitting ArrangementEnsure Visibility and AudibilityUse of Simple LanguageActive Listening & Constructive FeedbackAssistance & SympathyUnderstanding Traditions & CustomsInformation of all Sides of Culture

Limitations faced by InterviewerAvoidanceIgnoranceShy BehaviorArrogant BehaviorMisinterpretation of questions askedIrrelevant answers obtained

21/11/2015 SurveyQuestionnaireForVegetableVendors

https://docs.google.com/a/dsims.net/forms/d/1Xtzq6ri59xDQnwRXB2IcqsuwRuvh1CWa4B6tDlk9oR8/viewform?c=0&w=1 1/4

Survey Questionnaire For VegetableVendors* Required

Which age-group is most difficult to communicate? *

10-20

21-30

31-40

40 and above

If some customer comes to buy only one vegetable how does vegetable vendor convincesthem to buy more vegetables? *

How does vegetable vendor convience a customer to buy vegetable if the price of theparticular vegetable goes high? *

How does vegetable vendor tackle with BMC when they come to lift up their stalls? *

21/11/2015 SurveyQuestionnaireForVegetableVendors

https://docs.google.com/a/dsims.net/forms/d/1Xtzq6ri59xDQnwRXB2IcqsuwRuvh1CWa4B6tDlk9oR8/viewform?c=0&w=1 2/4

How many customers a vendor can handle at a time when the stall is crowded? *

1-2

3-5

6-7

Who is more difficult to communicate? *

Male

Female

What are their thoughts when vendors give away their profit margins when the loyal customercomes to buy vegetables or cutomer purchases vegetables in bulk? *

How does the vendor communicate to the customers about the hygiene of their vegetables? *

What is the most disturbing Physiological barriers to the vendors? *

Hearing Impairment

Hunger

Tiredness

Pain

What are the Enviornmental Distraction that causes them to stop selling their vegetables? *

Animals

Over-crowding

Traffic Noise

Competitors

Loud Talking

How does the customers style of speaking mispronouced words or words with doublemeaning affect selling of their vegetables? *

21/11/2015 SurveyQuestionnaireForVegetableVendors

https://docs.google.com/a/dsims.net/forms/d/1Xtzq6ri59xDQnwRXB2IcqsuwRuvh1CWa4B6tDlk9oR8/viewform?c=0&w=1 3/4

Whose frame of reference is most difficult to convert into their frame of refrence? *

Customers

Suppliers

BMC Officials

Competitors

What are the Emotional barriers faced by vegetable vendors? *

Which barrier is most difficult barrier for a vegetable vendors to overcome? *

Psychological Barrier

Environmental Distraction

Emotional Barriers

Linguistic & Semantic Barriers

Socio-cultural Barrier

Physiological Barrier

What are the barriers which are faced by the interviewer while communicating to thevegetable vendor? *

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21/11/2015 SurveyQuestionnaireForVegetableVendors

https://docs.google.com/a/dsims.net/forms/d/1Xtzq6ri59xDQnwRXB2IcqsuwRuvh1CWa4B6tDlk9oR8/viewform?c=0&w=1 4/4

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