bc 6501 mis - review class - assumption university of business... · information knowledge mis dss...
TRANSCRIPT
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
FINALCOMPREHENSIVE
EXAM
07 - 17
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
WHAT SHOULD YOU EXPECT ?* 2 QUESTIONS* THE FIRST QUESTION IS MORE ABOUT KNOWLEDGE* THE SECOND QUESTION IS MORE ABOUT APPLYING KNOWLEDGE* EACH OF THE QUESTIONS MIGHT BE DETAILED IN SUB-QUESTIONS* TOTAL GRADES: 100. PASSING MARK: 55.
WHAT IS EXPECTED ?* USE THE VOCABULARY AND CONCEPTS LEARNED IN CLASS: KEYWORDS* ANSWER THE QUESTION !* BE ACCURATE AND BRIEF; USE BULLETS* USE GRAPHICS* NOT QUANTITY: BE CONCISE, TAKE THE TIME TO IDENTIFY THEKEYWORDS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
WHAT IS A SYSTEM ?
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
WHAT IS THE PURPOSE OF A SYSTEM ?
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Sequence of processes
START INSTRUCT
DATA
BASE
? INSTRUCT
PROCESS
PRINTDISPLAYProcesses are organized
in a logical sequence in a
workflow.
Tasks are symbolized by
icons.
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
CustomerOrder written
down
Order copied:
-Accounting
-Warehouse
If available,
shipping
Accounting
sends invoice
Physical count
inventory
Order to
supplier
CONSEQUENCES:-HUMAN ERRORS -DUPLICATE
-TELECOMMUNICATION COSTS -PAPER COSTS
-NO REAL TIME (STOCK+CASH FLOW) -EFFICIENCY
-MISSED SALES OPPORTUNITIES -NO TRACK RECORD
-NO PLANNING -PRODUCTIVITY
-CUSTOMER DISSATISFACTION -STAFF MORALE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
CustomerLAN /
INTRANET
AUTOMATIC CHECK
-AVAILABILITY
-CREDIT LINE
- SHIPPING
ORDER
CONFIRMED
INVOICE
GENERATED
RECORDED
IN DATABASE
AUTOMATED
REPORTS
CONSEQUENCES:-ACCURACY -NO DUPLICATE
-TELECOMMUNICATION COSTS -LESS PAPER COSTS
-REAL TIME (STOCK+CASH FLOW) -EFFICIENCY
-NO MISSED SALES OPPORTUNITIES -TRACK RECORD
-VISIBILITY -PRODUCTIVITY
-CUSTOMER SATISFACTION -LESS STAFF
Server
INVENTORY
UPDATEDPO TO SUPPLIER
EXTRANET
TPS
OS
ADS
TPS
MIS OS
OS
MIS
MIS
OSADS
MISTPS
ExtranetADS
DSS
KMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DATA
INFO
SYSTEM
DECISION
• COLLECTED• RETRIEVED• STORED
• PROCESSED• TRANSACTED• DISTRIBUTED
• LOOP• FEEDBACK• SYNTHESIS
INPUT
OUTPUT
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
HOW TO CATEGORIZE IS ?
LEVELS
STRATEGIC
MANAGEMENT
OPERATIONAL
BUSINESS FUNCTIONS
ORGANIZATION
BUSINESS FUNCTIONSARE IN CONTINUOUSINTERACTIONS
LEVELS ARE IN UNINTERRUPTEDEXCHANGES
THE FLOWS OFINFORMATION AREFEEDING TRANSACTIONPROCESSES ANDDECISION PROCESSES
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
HOW TO CATEGORIZE IS ?
BUSINESS FUNCTIONS
ORGANIZATION
LEVELS
STRATEGIC
MANAGEMENT
OPERATIONALTPS
MIS
DSS
ESS
DISSEMINATION OFINFORMATION
PROCESSINGOUTPUT
OS
DAILY DECISIONS
EXECUTIVE DECISIONS
TRANSACTIONS
OS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Capture and processing FROM DATA TO KNOWLEDGE
DATAINFORMATION
KNOWLEDGE
TPS
DATA ENTRY
MIS
DATA PROCESSING
DSS
DATA ANALYSIS
ESS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Capture and processing FROM DATA TO KNOWLEDGE
DATAINFORMATION
KNOWLEDGE
TPS
DATA STORING
MIS
DATA REPORTING
DSS
DATA CREATION
ESS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Capture and processing FROM DATA TO KNOWLEDGE
DATAINFORMATION
KNOWLEDGE
MIS
DSS
DATABASE
1,930 UNITS
$6,745 GROSS
$5,831 COST
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
HOW TO CATEGORIZE IS ?
ALL SYSTEMSCONTRIBUTE
TO ALLBUSINESS FUNCTIONS
ALL SYSTEMSNEED TO BECONNECTEDTOGETHER
LEVELS
STRATEGIC
MANAGEMENT
OPERATIONAL
BUSINESS FUNCTIONS
ORGANIZATION
TPS
MIS
DSS
ESS
OSKMS
ADS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
HOW TO CATEGORIZE IS ?
=
=
=
=
=
TPS
MIS
DSS
ESS
=
OS
=
ADS
KMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DSS
DSS IS ABOUT CHANGES, INTERNAL OR EXTERNAL.WHAT IF ? INTERACTIVE, USER FRIENDLY, THEY ARE
THE TOOLS FOR SUPPORTING NEW & FAST DECISIONS
INTERNAL INPUT SUCH AS TPS & MISEXTERNAL INPUT SUCH AS A CONNECTION
TO AN EXTERNAL DATABASE. OUTPUT = NEW KNOWLEDGE
INTERNAL INPUT
EXTERNALINPUT
DSSPROCESS
MULTIPLEANSWERS
DATAWAREHOUSE
MARTS
DATA
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
A SPECIFIC DSS: ADS = AUTOMATEDDECISION SYSTEM. Basic input which
under simple conditions leads to a specific action.
TPS, MIS,DSS
INPUT
OTHERINPUT
PROCESS ?
ADS
YES
NO
ACTION
ADS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KMS ARE THE TOOLS WHICH USE THE OUTPUTOF OTHER TOOLS PROCESSES TO EMBED HIGHERLEVELS OF INFORMATION IN ORDER TO HELP OR
AUTOMATE DECISION MAKING PROCESSES.
KMS
ADS ALERTS &WARNINGS
DECISION &TRANSACTIONS
UNDERPRE-DEFINED
CRITERIA
DSSKMS
RichTPS
TPS Operational
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Sequence of processes
SALES ORDER
DBTRANSACTION
DWH
MANAGEMENT REPORTS
MANAGEMENT ALERTS
& SIMULATIONS
ENTERPRISE MANAGEMENT
DASHBOARD
CROSS FUNCTIONAL
BUSINESS PROCESSES
CROSS FUNCTIONAL…
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKS
BUSINESS FUNCTIONS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKS
BUSINESS TRANSACTIONS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
FIRM IS IN AND BEYOND THE FIRM ?
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKS
CROSS FUNCTIONALPROCESSES
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
THE IS USES ALL THE RESOURCES OF THE FIRM
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKS
ES or ERP
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
CENTRALDATA BASE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
SCM CRM
HOW TO CATEGORIZE IS ?
LEVELS
BUSINESS FUNCTIONS
ORGANIZATION
KMS
ENTERPRISE SYSTEMSEXTEND OUTSIDETHE BOUNDARIES
OF THE FIRM
SUPPLY CHAINMANAGEMENT SYSTEMS
&CUSTOMER
RELATIONSHIPMANAGEMENT SYSTEMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
VALUE CHAIN
HOW TO CATEGORIZE IS ?
LEVELS
BUSINESS FUNCTIONS
ORGANIZATION
KMS
ENTERPRISE SYSTEMSEXTEND OUTSIDETHE BOUNDARIES
OF THE FIRM
VALUE CHAIN:INTEGRATED
INFORMATIONSYSTEMS
FROM SUPPLIERSTO CUSTOMERS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Primary activities at all stages
IL O OL MS S
require integration and connectivity
Inbound
Logistics
Outbound
Logistics ServiceMarketing
& Sales
Operations
IS TO OPTIMIZETHE SUPPLY CHAIN
INTERNAL VALUE CHAIN
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS TO OPTIMIZETHE SUPPLY CHAIN
VENDORS
SUPPLIERS
CONTRACTOR
PLANTS WAREHOUSES
STORES
CUSTOMERS
INVOICING INVOICING
ORDERS
SHIPPINGSHIPPING
ORDERS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS TO OPTIMIZETHE SUPPLY CHAIN
OPTIMIZATION
INVENTORY LEVEL LEADTIME STORAGE TRANSPORTATION FORECAST CASHFLOW
JIT
BULLWHIP
WIP
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS TO OPTIMIZETHE SUPPLY CHAIN
Supply of Goods & Services
Market information / Payment
IL O OL MS SIL O OL MS SIL O OL MS S CustomerIL O OL MS SIL O OL MS SIL O OL MS S Customer
Suppliers Producers Distributors
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
WHO AREYOUR BEST
CUSTOMERS
?
INTEGRATED ISFOR CRM
•SALES DEPT•LOGISTIC/PROD•FINANCE DEPT•LEGAL DEPT•PR DEPT•AFTER SALES•IT DEPT
•BUY•STORE•GET INFO•SIGN CONTRACT•TERMS OF PAYMENT•RETURN•RECEIVE INFO•ACCESS WEB SITE•USE CALL CENTER
FIRM CUSTOMERSSINGLE
DATABASE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
INTEGRATED ISFOR CRM
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KNOWLEDGE
PROFILE BEHAVIOR PAST TRANSACTIONS PREDICTIONS LOYALTY SWITCHING COSTS
eCRM
CALL CENTER
DATABASE
INTEGRATED ISFOR CRM
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IL O OL MS SIL O OL MS SIL O OL MS S
Customer
Customer
Customer
Customer
Customer
Customer
Demand (CRM)
Mass Customization (BTO)
Suppliers Producers Distributors
ONE SINGLE INTEGRATED ISFOR VALUE CHAIN
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IL O OL MS SIL O OL MS SIL O OL MS S CustomerIL O OL MS SIL O OL MS SIL O OL MS S Customer
Suppliers Producers Distributors
TPS
DSSDSSDSS
EXTRANET
ERP/EAI
ONE SINGLE INTEGRATED ISFOR VALUE CHAIN
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
ONE SINGLE INTEGRATED ISFOR VALUE CHAIN
CORE COMPETENCIES
CUSTOMER CENTRIC ONE TO ONE OUTSOURCING COLLABORATION CO-CREATION VALUE CONSTELLATIONS
DATABASE
KNOWLEDGEHUBS
DATABASE
DATABASE
DATABASE
DATABASE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
CUSTOMER
VALUE CONSTELLATIONS: CORE COMPETENCIES & EXTRANET
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
INFORMATIONSYSTEMS….
…..AREAUTONOMIC
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS and ORGANIZATIONS
BUSINESS STRATEGIESBUSINESS FUNCTIONSBUSINESS PROCESSES
ARE MORE AND MOREDEFINED
AND SUPPORTED
THROUGH AND BYTHE IS
AND ITS LAYERS
IS IS IS IS
1950 1960 1980 1990 2000 2010
WIDENING SCOPE
MORE INTERDEPENDENCE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS and e-BUSINESS: the Big Change
A new way of exchanging information
A new way of buying and selling goods and services
Bypassing intermediaries
Reducing transaction costs and agency costs
Reducing information asymmetry
Enhancing Richness and Reach
Creating new business opportunities
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Reaching out within the organization
Reaching out beyond the organization
Developing new business models
Getting paid over the Net
Respecting privacy
Ensuring security
Dealing with tax and legal issues
IS AND e-BUSINESS: THE BIG CHALLENGE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
A TOOL FOR THE MARKETING:* INFORMATION (“e-BROCHURE”)* CUSTOMIZATION (LANGUAGE, CURRENCY…)* PERSONALIZATION (EXTRANET, PAST TRANSACTIONS)
A TOOL FOR THE SALES:* B2B, B2C, B2M…* DESINTERMEDIATION* PAYMENT ON-LINE, SECURED PATH
A TOOL FOR THE SUPPLY CHAIN:* INTEGRATION OF ALL STAKEHOLDERS* NEW INTERMEDIARIES * END CUSTOMERS
IS AND e-BUSINESS: THE BIG CHALLENGE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS AND e-BUSINESS: THE BIG CHALLENGE
A PLATFORM FOR BUSINESSES:* PURE PLAY* CLICK & MORTAR* CLICK TO BRICK
A PLATFORM FOR DELIVERY:* SaaS, PaaS, IaaS* ASPs* OUTSOURCING* WIRELESS
A PLATFORM FOR SOCIAL NETWORKING:* WEB 2.0* MARKETING TOOLS* ISSUES
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
IS
R & D
PRODUCTION
LOGISTICS
PRODUCT MGT
SALES & MKTG
HUMAN RESOURCES
FIN. & ACCOUNT.
GENERAL MGT
STORAGECUSTOMERS
RECRUIT on-line
REMOTE SITES& DESIGN
SUPPLIERS
BANKSINTRANET
EXTRANET
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
AN INTERNAL NETWORK… …SECURED.
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Reaching out within the organization
All business functions are concernedHuman ResourcesFinance & AccountingSales & MarketingProduction
Responsive, Inexpensive. Uniform interface. Allows morecommunication, application sharing, remote access, collaboration.
A WEB SERVER…FOR INTERNAL USE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Reaching out beyond the organization
Supply ChainCRMThe backbone of value chainMembership, subscriptionsCommunities
Responsive, Inexpensive. Uniform interface. Increased switching costs: loyalty. Sharing and collaboration
A WEB SERVER…FOR USE BY AUTHORIZED THIRD PARTIES
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DMZ
FIREWALLS/IDS/IPS
SERVER +NETWORK
= LAN
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
MANAGING DATA RESOURCES
DATABASE STRUCTURE
DATABASE
FILE
RECORD
FIELD (KEY FIELD)
CHARACTERS (DIGITS, BYTES)
BIT
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
MANAGING DATA RESOURCES
MANAGING DATABASE
DISCONNECTING PHYSICAL LOCATION FROM LOGIC:
DBMS FIELD DESCRIPTION: DATA DEFINITION LANGUAGE LINK WITH APPLICATIONS: DATA MANIPULATIONLANGUAGEIDENTITY AND DESCRIPTION OF USAGE : DATADICTIONARY
IMPROVES THE DATA FLOW
ENHANCES THE DATA FLOW USAGE AND
CONTROL
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
MANAGING DATA RESOURCES
ENHANCED DATABASE MANAGEMENT
RDBMS (RELATIONAL DBMS) : VIRTUAL UNICITY.FROM A COMMON RECORD, IT ALLOWS TO CREATE NEW
“RELATIONS” BETWEEN RECORDS THROUGH FIELDS .
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DATABASE: N…DATABASE: 1…
RECORD
RECORD
RECORD
RECORD
RECORD
RECORD
STORAGE DEVICE
FILE
RECORDS
FIELDS
CHARACTERS
COMMON FIELD = “R”
THIERRYABCDEFGHJKLM
THIERRYNOPQRSTUVWKY
NEW DB
RECORD
THIERRYABCDEFGHJKLM
NOPQRSTUVWKY
ENHANCED DATABASE MANAGEMENT
RDBMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
MANAGING DATA RESOURCES
ENHANCED DATABASE MANAGEMENT
OORDBMS: OPTIMAL TO HANDLE HETEROGENUOUS DB.REQUIRES A LOT OF COMPUTING POWER. CAN BE HYBRID: RDBMS + OBJECT.
MORE EFFICIENT IF THE DB CONTAINS GRAPHICS, DRAWINGS, DESIGNS, SOUND, VIDEO…
ON THE WEB, THEY ARE CALLED MULTIMEDIA OR HYPER MEDIA DATABASE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
MANAGING THE DIGITAL FIRM MISLECTURE 6
HIERARCHICAL DBMS: TOP-DOWN ARCHITECTURE, “ONETO MANY”, TREE STRUCTURE. STILL IN USE (LEGACY)
ENHANCED DATABASE MANAGEMENT
STATEMENT INTEREST OD LINE CONTRACT REPAYMENT
CUSTOMER
CURRENT
ACCOUNT
FIXED
DEPOSITSLOAN
2.3. TWO TYPES OF DATABASE MANAGEMENT
2. DATABASE MANAGEMENT
MANAGING THE DIGITAL FIRM MISLECTURE 6
NETWORK DBMS: “MANY TO MANY” RELATIONSHIP.
ENHANCED DATABASE MANAGEMENT
SURGERY
X-RAY
ER
PATIENT 1
PATIENT 2
PATIENT 3
PATIENT 4
2.3. TWO TYPES OF DATABASE MANAGEMENT
2. DATABASE MANAGEMENT
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DATA WAREHOUSE, DATA MART
DSS
MANAGING DATA RESOURCES
DATABASE and INTELLIGENCE
SMARTLY ANALYSED DATABASE ARE “GOLD MINES”.
OLAP AND “3D” DATA ANALYSISDATA MINING
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
COMPONENTS OF A DSS
TPSDATABASE
WEBSITEWEBHOUSE
EXTERNAL
DATAWARE
HOUSEDATA MARTS
DSS
OLAPDATA
MINING
GUI
MODELS: STATISTICAL, OPTIMIZATION, FORECASTING,SENSITIVITY ANALYSIS, SPECIFIC FOR BUSINESS FUNCTIONS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
TYPES OF DSS
MODEL DRIVEN: OPTIMIZATION, “WHAT IF…”
DATA DRIVEN: DISCOVERING HIDDEN PATTERNS
TPS DATABASE DATA WAREHOUSE DATA MINING+ EXTERNAL DATA + WEB SITES
WHAT PATTERNS ?@ASSOCIATIONS (single event)
@SEQUENCES (chain of events)@CLASSIFICATION (group pattern)
@CLUSTERING (finding affinities)@FORECASTING (future values)
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
Clients
OLAP
cube
OLAP
cube
Data
MartData
Warehouse
Data
Mart
Source
Systems
Information Knowledge Insight Action Results Information Knowledge Insight Action Information Knowledge InsightInformation KnowledgeInformation
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
LocationAtlanta
Denver
Detroit
Q4
Time
Q1 Q2 Q3
ProductGrapes
Apples
Melons
Cherries
Pears
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
ProductGrapes
Apples
Melons
Cherries
Pears
Q4
Time
Q1 Q2 Q3
LocationAtlanta
Denver
Detroit
1,930 UNITS
$6,745 GROSS
$5,831 COST
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KMS AS A COMBINATION OF NEW & PAST KNOWLEDGE
TPS
MIS
DATA DRIVEN
DSS
TPS
MIS
MODEL DRIVEN
DSS
ADS KMS
DATAWAREHOUSE
DATAWAREHOUSE
DATABASE
DATABASE
DATABASE
DATABASE
EXTERNAL
DATABASE
=
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DBMS, RDBMS, OORDBMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
PROCESS MANAGEMENT
BACK TO BASICS: ARCHITECTURES
THE
THREE
TIER
SOFTWARE
ARCHITECTURE
USER SYSTEM INTERFACE
DATABASE MANAGEMENT
CLIENT
SERVER
APPLICATION
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
WEBSERVICES / EAI: HOW DOES IT WORK ?
FINANCE
OO
SALES
OO
HR
OO
PROD.
OO
R&D
OO
API
OODATABASE
APPLICATIONSLEGACIES
MIDDLEWAREAPI + EAI
MESSAGING
QUERIES
WEB
PROTOCOLS
OBJECTORIENTED
INTRANET
INTRANET
EXTRANET
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
EAI: ENTERPRISE APPLICATION INTEGRATION
INTEGRATION:
TO CREATE BUSINESS PROCESSES BY “GLUEING”TO PUT TOGETHER APPLICATIONSTO ENSURE DATA CONSISTENCYTO GIVE THE USER A UNIFIED VIEW OF INFORMATIONFOR WEB ENABLING: EXTRANET, VALUE CHAIN
A MIDDLEWARE IS NECESSARY, TO DELIVER:
A DISTRIBUTED SYSTEM, SCALABLE AND AVAILABLEA DISTRIBUTED SYSTEM, SECUREDA DISTRIBUTED SYSTEM MANAGEMENTUSING UNIFORM TECHNOLOGIESDATA AND CONVERSION INTERFACE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
THE ULTIMATE INTEGRATION ? - WEBSERVICES
A NEW BUSINESS PLATFORM ASP’s ARE FLOURISHING
DEFINITION: “AN ENTITY THAT MANAGES AND DELIVERSAPPLICATION CAPABILITIES TO MULTIPLE ENTITIES FROMA DATA CENTER ACROSS A WIDE AREA NETWORK (INTERNET)”• APPLICATION CENTRIC• SELLS APPLICATION ACCESS• CENTRALLY MANAGED• ONE TO MANY SERVICE• PARTNERS BUT HAS TO DELIVER
WHAT DO THEY OFFER ? ANALYTIC APPLICATIONS VERTICAL (BILLING, SCM) ACCOUNTING, HR CRM COLLABORATIVE (EMAIL) OFFICE SUITE
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KNOWLEDGE AS AN ASSET
IT’S AN ASSET WHICH CAN’T BE PURCHASED, THEKNOWLEDGE IS GENERATED BY THE ORGANIZATION.
IN AN INFORMATION BASED ECONOMY, THESEASSETS ARE AS IMPORTANT AS PHYSICAL ONES.
KNOWLEDGE AS A CORE COMPETENCY.
THE ORGANIZATION MANAGEMENT MUST IDENTIFY THE WAYS TO COLLECT, PUT TOGETHER, KEEP AND DISTRIBUTE THE KNOWLEDGE:
KNOWLEDGE MANAGEMENT SYSTEMS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KNOWLEDGE AS AN ASSET
IS PLAYS A CRITICAL ROLE AS AN ENABLER TO CREATEBUSINESS PROCESSES WHICH:
* CAPTURE THE KNOWLEDGE* DISTRIBUTE THE KNOWLEDGE* CREATE THE KNOWLEDGE* STORE THE KNOWLEDGE* PROCESS THE KNOWLEDGE* MAINTAIN THE KNOWLEDGE
DATA
INFORMATIONKNOWLEDGE
CKO
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
KNOWLEDGE AS AN ASSET
SENSES AND RESPONDS TO THE ENVIRONMENT: NETWORK, DATABASE
CODIFIES AND MEMORIZES: MANUALS,BEST PRACTICES, DOCUMENTATION
USES ITS KNOWLEDGE TO CONSTANTLYADAPT AND CHANGE
THE
ORGANIZATION
KNOWLEDGE SYSTEMS ARE A MAJORFACTOR FOR PRODUCTIVITY GAINS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
CUSTOMER DSS:WEB BASED CDSS
GEOGRAPHIC INFORMATION SYSTEMS:MAPPING OPTIMIZATION
DSS APPLICATIONS
SUPPLY CHAIN MANAGEMENT:OPTIMIZATION UNDER CONSTRAINTS
CUSTOMER RELATIONSHIP MANAGEMENT:PROFILING FOR BETTER MARKETING
BUSINESS SIMULATIONS:MANY CONDITIONS & MANY VARIABLES
DSS
APPLICATIONS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves
DSS TOWARDS AUTOMATION: KMS
OPERATION MANAGEMENT: WHAT IF,AND AUTOMATED ANSWER
SALES MANAGEMENT AND AUTOMATICADAPTATION TO CHANGING ENVIRONMENT
EXPERT SYSTEMS CONSIDERED AS ASUCCESSION OF AUTOMATED DSS
DSS
AS
PART
OF
KMS AS TOOLS AUTOMATINGMANAGERIAL DECISIONS
BC 6501 – MIS - REVIEW CLASS
BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves