Austin • Centroplex • Corpus Christi • Laredo

Permian Basin • San Antonio • Victoria • Waco

April 2012

VOL

62 No. 4

BBB Announces 2012 Board of Directors

BBB serving Central, Coastal, Southwest Texas and the Permian Basin is proud to announce that the 2012 BBB Board of Directors were

officially installed at the 61st Annual Meeting on February 23, 2012. BBB would like to thank all officers and board members for their volunteered support of BBB services. Their leadership is key to advancing marketplace trust in our local communities.

2012 BBB Officers Chair: Nancy Thompson, Bolton Real Estate Services Chair-Elect: Monica Davis, Davis Group, Inc./Teleclip, Inc. Secretary: Bobby Hoxworth, First National Bank Texas Treasurer: Doug Davidson, BMC Select Immediate Past Chair: Laurens Fish III, Weed-Corley-Fish Funeral Home President/CEO: Carrie A. Hurt, Better Business Bureau, Inc.

2012 BBB Executive Committee Jon Eckert, BBVA Compass Bank Jeff Evins, Evins Personnel

T. Getterman, Supercuts

2012 BBB Legal Counsel Laura Lee Prather, Sedgwick LLP

Monica DavisChair-Elect

Bobby HoxworthSecretary

Nancy ThompsonChair

Doug DavidsonTreasurer

2012 BBB Board of Directors Scott Barr, Southwest Exteriors Maria Bleier, Dell, Inc. Martin Bomba, Window World of San Antonio Randy Brunnemann, Crowne Plaza Hotel Austin John Carlson, Braswell Office Systems Mike Church, Cody Pools, Inc. Holly Dunham, Waco Hyundai John Dunn, Barbed Cross Construction, LLC Kathryn Frank, Kathryn Frank CPA Tommy Gardner, Aransas Autoplex Bobby Jenkins, ABC Home & Commercial Services Stan Johnson, Jr., Stan’s Heating & Air Conditioning, Inc. Susan Jones, Extraco Banks Mortgage Department Mat Naegele, Lamar Outdoor Advertising Mitchell Neubert, Baylor University Odis Pippins, Fort Hood National Bank Rick Ravel, Karavel Shoes Philip Robinson, Covert Auto Group Darrell Sander, Frost Bank Angie Sinkfield, Seigman, Starrit-Burnett and Sinkfield, PLLC Linda Smith, En Su Casa Caregivers Patti Smith, KVUE-TV, Inc. Greg Wallace, Bogan, Dunlap & Wood Insurance Agency, LLC

NewFebruaryAccreditedBusinesses

2

®

AUSTIN4-C Home RebuildersA Clear Choice Window CleanersA-1 EngineeringAcross Texas AppraisalsA-Frame Home Services, LLCAire Serv Heating & Air of AustinAmerican Traditional Roofing &

RemodelingAsphalt Paving & MaintenanceAssured DNA & Drug TestingAtticDr.comAustin Automobile Clinic IncAustin Express ContractingAustin Handyman LLCAustin Hills Chiropractic, P.C.Austin Mason ManAustin Vascular and Vein SpecialistsBastrop Mobile ServicesBig Frog Custom T-Shirts & More of

Round RockBlastMasters, IncBlue Line SecurityBongo Party Bus, Inc.Capitol City Janitorial Inc.Car-L’s Auto Repair Shop, LLCCircular Energy, LPCJ Energy LLCClean It RightClinical Pathology Laboratories IncColyer Cleaning Company, LLCCouponCodes.com LLCDailyDeals.com LLCDitch Witch SouthwestDIY Golf CartDr. Althea Eggleston DDSDT Plumbing Company LLCElectrician TestingElite PlumbingeProperty Tax LoansExcalibur Plumbing, LLCExpert Landscaping ServicesFalcon GuniteFloral Renaissance IncGabe’s Casing & Laydown ServiceGatlin ContractingGeneral InspectionsGo Green Squads,LLCHome Critique Property Inspections,

LLCHomefront Tax LoansHometown Decking & Decorative

ConcreteHT StaffingImmel’s Dairy Service Inc.Jeff’s Low Cost Tree ServiceJP Construction IncJSN Janitorial ServicesKeep Austin Roofing, LLCKEI Medical Imaging ServicesKrystal Klean Of Austin

LanguageTranLaw Office of Derek Van GilderMarble Falls OrthodonticsMario Flores Law FirmMaxine’s on Main LLCMobile Phone GeeksOffers.com LLCOrangewood SuitesOttmers WeldingPCL PlumbingPlanet Smile Dental CenterProGraphixProvident Memory Care Group, LLCPutnam Construction ConsultingPutnam Leak RepairReady 4 Rain GuttersReformation CounselingRiver City HospiceS.A.S. ConstructionSafeway Certifications LLCSmart Cars of AustinSpectraLight Technologies Inc.Strong Electric LLCSun City ApplianceSuperior Power SolutionsTalent Strategy and Career

ConsultantsTCC Services LLCThe Master’s HandTony Ramos CPATownbridge Homes LLCVogel Builders LLCWalling ConstructionWatchful Eye InvestigationsWild Things Zoofari

CENTROPLEX/WACOAllen Miller’s Bees Be GoneH & H Tree Service IncJohn Berg ODPicasaSherburne ContractingTexus Medical IncThink Home Insulation

CORPUS CHRISTI/VICTORIA3-G Electrical Services LLC3R Cabling ServiceAnalyzed Drug TestingBrown Byrd Decks and DocksDeLeon Air Conditioning & Heating

Co.E-Z Budget Foundation RepairHollon SafeIn A Flash Moving ServicesLaw Office of Kyle HoelscherPete’s Quality RadiatorsPort A WeddingsPuroClean Restoration ServicesQuality Concrete By George GarzaReliance Carpet CleaningSaenz Motors

Stacy Gallagher Kitchen & Bath Design & Remodeling

Texas BatteryTexas Metal BuildingsThe Piano GalleryTrevino & Sons Tree ServiceX-Ray On Wheels, Inc.

PERMIAN BASINAardvark Janitorial & Supply Inc.Advance Backhoe ServiceBDA EquipmentCashway LumberCutting Edge Advertising, Inc.DBJ CabinetsH & R BlockIT Eagle, Inc.Mario’s Sprinkler SystemsMartinez InsurancePure Day SpaRussell RentalsWestern Repair ServiceYHWH Electrical Service

SAN ANTONIO/LAREDOA.L.L. ContractingA/R Concepts, IncAbility Construction & Iron WorksAll American Septic ServicesAlpha Omega ConstructionAny Garment CleanersAuctus RebusAvila RoofingAW Ready Plumbing LLCBakke Development Corp.Barry Pryce Insurance & Financial

ServicesBoerne Physical Therapy Institute

LLCBoerne Veterinary ClinicBracelandBrown Excavation and Utilities LLCBulverde Academy of MusicBuySoccerUniforms.comCaroline’s DesignsCarter MemorialsCastle RoofingChris Matthews Custom HomesCHRISTUS VNA of SAClassic Roofing and ConstructionCMF Energy Managment Group of

TexasCover That Up LinensCrosstimber LLCD & S Precious Metals Unlimited,

LLC.D.W. Brooks Funeral HomeEconomy Roofing and RemodelingExclusive Buyers Realty IncEZ RekeyFaith Roofing & Remodeling LLCFocused Idea, LLC

GDD Cleaning Service

Gem Industries IncGo Green RoofGoodlefsky Law FirmGreenleaf LandscapingHardie and AssociatesHelotes Pediatrics PAHernandez Overhead Doors & MoreHouse San Antonio Real Estate, LLCHousing 1 Source, LLCIGB ExteriorsInline Fence & Fabrication LLCiPrint SystemsIt’s My Party Bridal BoutiqueJesse James & Associates, Inc.Jewelry Manufacturers Exchange,

Inc.Joel LandscapingJosie Williams Fence CompanyJP Ross HomesKetterman, Rowland, and WestlundKirchner Erection CompanyKJ Electric Company, Inc.KO Fencing EnterprisesKoby Rule Construction IncLaw Office of Carlos Molinar PLLCLaw Office of George SalinasLaw Offices of Robert P. WilsonLJP LeasingLone Star Paintless Dent RepairMagic Time Motors CorporationMario’s Custom DoorsOption Transmission ServiceOZ Roofing & ConstructionPrecision Decorative ConcretePro Star RoofingProperty CutsRamos ConstructionRedline Air Conditioning & HeatingReeves ConstructionRod RoofingSan Antonio Endovascular & Heart

Institute, L.P.Sanchez Metal RoofingShield RoofingSpirit DecalsSW GlassThe Key CompaniesThe Law Offices of Jeffrey A.

GoldbergThe Soccer FactoryToned Homes Southwest A/C &

RemodelingTruGreenTwinflower Photography, LLCTwo Guys MarineViola M Johnston Bookkeeping &

Income TaxWebtegrity LLCWestbrook Engineering LLC

3

Special thanks to our Corporate Partners!

COVERT AUTO GROUP

CAGContinental Automotive Group

Free shredding and recycling services will be available at all locations or until the shred trucks reach capacity. Monetary donations benefiting BBB Education Foundation will be accepted.

In 2011, BBB Shred Day events helped consumers and businesses shred 170 tons of personal paper documents, recycle 20,437 lbs. of computer parts, 500 lbs. of old cell phones and 4,415 lbs. of cardboard.

CORPUS CHRISTI Date: Saturday, April 21st Time: 9:00 a.m. - 1:00 p.m. Location: KIII - TV Studios 5002 S. Padre Island Drive

Recycling available: Cell phones

MIDLAND Date: Saturday, April 28thTime: 10:00 a.m. - 1:00 p.m. Location: Complex Community Federal Credit Union 310 W. Longview Avenue

Recycling available: Cardboard, Cell phones and Computer parts

WACODate: Saturday, April 21st Time: 9:00 a.m. - 1:00 p.m. Location: KWTX - TV Studios 6700 American Plaza

Recycling available: Cardboard, Cell phones and Computer parts

AUSTIN Date: Saturday, April 21stTime: 9:00 a.m. - 1:00 p.m. Location: Dell’s Round Rock Campus 2401 Greenlawn Boulevard, Bldg. #8

Recycling available: Cardboard, Cell phones and Computer parts

BBB Shred Day is an opportunity for local consumers and businesses to help prevent identity theft through free on-site document shredding, as

well as cardboard, cell phone and computer recycling.

*First 500 cars will receive a free Shred Day goodie bag!

Join BBB for FREE On-Site Document Shredding this Month!

centraltx.bbb.org/shred

BBB Shred Day 2012

Better Business Bureau, Inc.1005 La Posada DriveAustin, TX 78752

PRSRT STD

U.S. POSTAGE PAID

AUSTIN, TX

PERMIT NO. 60

BetterBusinessBureau Trust Talk | April 2012

Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its function of improving the economic system through informed decision-making.

Return Service Requested®

®

Impa

ct &

Influ

ence

Rep

ort

Inside this issue1

2

3

4

4

BBB Announces 2012 Board of Directors ............................... New Accredited Businesses .…….……...........................................

BBB Shred Day 2012 .......................................................................

February Activity Report .......................…...........................................

In February 2012, your BBB...

Increased total Accredited Business locations to 10,821

Provided customers with 150,552 BBB Business Reviews

Handled 1,761 disputes

Assisted 6,049 people over the phone

Hosted 422,281 website page views

Sent 927 Request A Quote referrals to Accredited Businesses

In February 2012, your BBB was mentioned 362 times by 41 local media outlets including…

Get news as it happens! Join BBB’s press release list at: centraltx.bbb.org/press.

BBB Corporate Office1005 La Posada DriveAustin, TX 78752

Contact BBB

P: F: @:

512.445.4748 512.445.2096info@centraltx.bbb.org

Roofing ContractorsHome BuildersAuto Repair & Service Plumbers Contractors - GeneralConstruction & Remodeling ServicesElectriciansAuto Body Repair & Painting Landscape ContractorsAuto Dealers - Used Cars

Fe

bru

ary

Top

10

In

qu

irie

s

youtube.com/user/CentralTexasBBB twitter.com/CentralTexasBBB facebook.com/YourBBB watchyourbuck.com

Find BBB on...