b.b.a. fifth semester examination (year 2015) management ... · fifth semester examination (year...

1

B.B.A. Fifth Semester Examination (Year 2015)

Management of Working Capital Subject Code: BBA-504(B)

Paper Code: SRS-543(B)

Time : 2 Hrs. 40 Mts.

M.Marks : 60

Section – B (Short Answer Type Questions)

Attempt all questions. Each question carries 4 marks.

Q.No.2. What are the difference between net working capital & gross working capital?

OR

Explain the reasons for changes in working capital.

Q.No.3. Explain briefly the measurement of liquidity.

OR

Explain briefly the approaches to working capital.

Q.No.4. What you understand by Cash Management?

OR

Explain the changes of Financial position.

Q.No.5. Discuss the effect of Strict Credit Standard.

OR

Explain the benefits of receivable management.

Q.No.6. What are the important functions of store keeper?

OR

What is Inventory Turnover Ratio? Explain its importance.

Section C (Long Answer Type Questions)


Q.No.7. Write detailed note on-

1. Percentage of sales method

2. Estimated of components working capital

3. Balance sheet working capital

OR

Write detailed note on operating cycle of manufacturing firm.

Roll No.

2

Q.No.8. State the various sources for working capital.

OR

Discuss in details about Chore Committee Reports.

Q.No.9. A company is expecting to have Rs. 250000 cash in hand on 1st April 2015 & it

requires you to prepare an estimate of cash position during the three months April

to June 2015.

Sales Purchase Wages Expenses

Rs. Rs. Rs. Rs.

February 700000 400000 80000 60000

March 800000 500000 80000 70000

April 920000 520000 90000 70000

May 1000000 600000 100000 80000

June 1200000 500000 120000 90000

Additional information

a) Period of credit allowed by suppliers two months.

b) 25% of sales is for cash & the period of credit allowed to customers for credit

sales one month.

c) Delay in payment of wages & expenses one month.

d) Income Tax Rs.2,50,000 is to be paid in June 2014.

OR

From the following balance you are required to calculate cash from operation.

Particulars 2014 2015

Trade Debtors 1000000 940000

Bills receivable 200000 250000

Trade creditors 400000 500000

Bills payable 160000 120000

Outstanding Expenses 20000 24000

Prepaid Expenses 16000 14000

Accrued Income 12000 15000

Income received in Advance 6000 5000

Profit made during the year - 2600000

Q.No.10. Who are credit manager? What are the important functions of a credit manager?

OR

Critically evaluate the collection policy & procedure.

Q.No.11. A company uses a particulars material in a factory is 20000 units per year. The

cost per unit of material is Rs.10. The cost of placing one order is Rs. 100 & the

inventory carrying cost 20% on average inventory. From the above information,

calculate economic order Quantity.

OR

Differentiate between FIFO & LIFO method. What are its merits & demerits?

-----------------------------

1

B.B.A. Fifth Semester Examination (Year 2015)

Management of Working Capital Subject Code: BBA-504(B)

Paper Code: SRS-543(B)

Time : 20 Minutes

M.Marks : 10

Section A

(Objective Type Questions)

Attempt all questions. Each question carries 1/2 marks. Use the symbol (√) in the box for marking the

correct answer.

Q. No. I. Choose the correct answer-

1. Working capital is also known as-

a) Circulating capital b) Revolving capital

c) Operating capital d) Both (a) and (b)

2. Operating cycle method is also known as-

a) Cash working capital method b) % of sales method

c) % of purchase method d) None of these

3. The gross working capital is a ………………….

a) Business entity b) Dual aspect

c) Going concern d) Money measurement

4. Liquid ratio is also termed as-

a) Turnover Ratio b) Acid Test Ratio

c) Gross Profit Ratio d) Proprietary Ratio

5. Inventory is a part of-

a) Current Assets b) Fixed Assets

c) Non Current Assets d) Liquid Assets

Roll No.

Enrollment No.

Invigilator’s Signature

2

6. Safety stock is also called as -

a) Minimum Inventory b) Buffer Stock

c) Reserve Stock d) All of these

7. Inventory control is the function relating to-

a) Production Mgt. b) Material Mgt.

c) Marketing Mgt. d) Both (a) and (b)

8. According to ABC classification 'C' indicates-

a) Value high and quantity low

b) Quantity high and value low

c) Both (a) and (b)

d) None of these

9. Cash planning and control is possible by using-

a) Cash flow analysis b) Cash budget

c) Ratio analysis d) All of these

10. Commercial paper is an instrument of -

a) Short term money market b) Long term capital market

c) None of these d) Both (a) and (b)

11. Gross working capital refers to capital invested total of-

a) Current Assets b) Fixed Assets

c) Both (a) and (d) d) Circulating Assets

12. Cash discount is allowed to the customers to-

a) Speed up sales

b) Minimize the level of average debtors

c) Speed up collection

d) Minimize bad debts.

3

13. Purpose of holding inventory is _________

a) Avoid lost sales b) Benefits of cash discount

c) Reduction in ordering d) All of these

14. Fixed working capital is-

a) Minimum stock of raw material

b) Minimum bank balances

c) Salaries of workers

d) All of these

15. Net working capital is the excess of current assets over _________

a) Current Liabilities b) Liquid Assets

c) Long Term Liabilities d) Capital Employed

16. With the shortage of working capital, the rate of return on investments will-

a) Larger b) Falls

c) Adequate d) None of these

17. The fixed proportion of working capital generally financed from the _________

a) Fixed capital resources b) Govt. assistance

c) Private loans d) Reserve & provisions

18. Permanent working capital is also termed as __________

a) Regular working capital b) Fixed working capital

c) Core working capital d) All of these

19. The ideal standard for liquid ratio is _________

a) 2 : 1 b) 1 : 2

c) 1 : 1 d) 2 : 3

20. Which of the following item is not included in current ratio?

a) Goodwill b) Sundry Debtors

c) Sundry Creditor d) Bill Receivable

------------------------------

1

BBA Fifth Semester Examination (Year 2015)

Consumer Behaviour Subject Code: BBA 504 (A)

Paper Code: SRS-543 (A) Time : 20 Minutes

M.Marks : 10

Section A

Objective Type Questions

Attempt all questions. Each question carries 1/2 marks. Use the symbol () in the box for marking the

correct answer.

Q. No. 1. Choose the correct answer-

1. The roles in consumer decision making are -

a) Performance and social values

b) Universal and Emotional

c) Convenience and personalization

d) Initiator and Influencer

2. Demographic factors influencing buying behaviour includes-

a) Values and Traditions b) Self image

c) Life style d) Age, Sex, Income

3. Which of the following is not a buying process behaviour-

a) Simple buying process b) Ethical problem solving

c) Extensive problem solving d) Limited problem solving

4. The three components of attitudes are-

a) Cognitive Affective and Conative

b) Age, Sex, Religion

c) Habits, Customs and Traditions

d) Product, Price, People


Roll No.

Enrollment No.

2

5. Joint family decision are likely to occur when the perceived risk is-

a) Low b) High

c) Moderate d) No risk

6. The elements of diffusion process are -

a) Innovation channels of distribution & Social system

b) Value, usage, risk barrier

c) Buying, selling and marketing research

d) Segmentation and targeting

7. Which one is an example of relative advantage product characteristics, which can

influence diffusion-

a) New Car

b) Trial pack of new soap

c) Air travel over train travel

d) Acceptance of instant food mix

8. Which out of the following is not a reference group characteristics influencing

consumer behavior-

a) Norms b) Values

c) Status d) Demographic

9. AIO stands for -

a) Activities, Interests and Opinions

b) Assessment, Initiation and Opportunity

c) Actions, Intuition and Opportunity

d) Achievement, Interests and Opinions

10. Which one is not a distinct property of personality-

a) Reflect individual differences b) Consistent and enduring

c) Can change d) Value oriented life style

3

11. The psychoanalytic theory is made up of-

a) Basic, Social, Ego needs b) Id, Super ego, Ego

c) Extrovert and Introvert d) Thinking and Feeling

12. Exploratory purchase behaviour means-

a) Using a product in a new way

b) Exploring newer brands

c) Obtains information

d) Depends on reference groups

13. Two cognitive personality traits are -

a) Emotional and Rational

b) Visualisers and Verbalisers

c) Practical and Impractical

d) Shrewd and Suspicious

14. ____________ is said to be any stimuli that impel action-

a) Motivation b) Cue

c) Experience d) Drive

15. Which is a rational product buying motive?

a) Imitation b) Prestige

c) Habit d) Durability

16. What are the self-actualization needs indicated by A H Maslow-

a) Food, shelter

b) Protection from dangers

c) Love and affection

d) Opportunity for creativity

4

17. Hunger and thirst are-

a) Inherent behaviours b) Learned behaviours

c) Geographic factors d) Economic factors

18. Actual self image is-

a) How consumers see themselves

b) Perception of how others see them

c) Like others to see them

d) How to be seen in future

19. The stability of learned behaviour maintained by the individual over a period of

time is called-

a) Retention b) Reinforcement

c) Response d) Drive

20. __________ can be defined as consisting of repeated purchases prompted by

strong internal disposition-

a) Pricing b) Brand loyalty

c) Brand equity d) Patronage buying behavior

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1


Management Information System

Subject Code: BBA-501

Paper Code: SRS-540

Time : 20 Minutes

M.Marks : 10

Section A


Attempt All Questions. Each question carries 1/2 mark. Use the symbol (√) in the box for marking the

correct answer.

Q.No. I Choose the correct answer-

1. Managers who are potential users of the MIS-

(a) Describe Information needs

(b) Identify alternate equipment configuration

(c) Evaluate alternate equipment configurations

(d) Select the optimum equipment

2. A person medium system & a highly integrated grouping of information processing

function designed to provide management with a picture of specific operation is called-

(a) DSS (b) MIS

(c) IIS (d) All of these

3. Which one of the following is not an important characteristic of useful & effective

information-

(a) Accuracy (b) Timeliness

(c) Completeness (d) Economy

4. The most important reason for failure of MIS is-

(a) Use of improper tools for design

(b) Non-involvement of end-user

(c) Improper specification

(d) None of these


Roll No.

Enrollment No.

2

5. Top level Manager uses:

(a) Strategic information (b) Tactical information

(c) Operational information (d) None of these

6. Which one of the following is not an approach for development of MIS?

(a) Hierarchical approach (b) Integrative approach

(c) Modular approach (d) Elective approach

7. Management is linked to information by -

(a) Decision (b) Data

(c) Both (a) & (b) (d) None of these

8. Which pattern reflects a pure executive form of management?

(a) Functional (b) Line

(c) Line & Staff (d) Committee

9. The goal of financial management is to-

(a) Maximize the wealth of preference share holders

(b) Maximize the wealth of Debenture holders

(c) Maximize the wealth of equity shareholders

(d) All of these

10. The person who ensures that systems developed on time, within budget and with

acceptable quality is a:-

(a) System designer (b) Project Manager

(c) System owner (d) System builder

11. Marketing myopia concept was developed by -

(a) Philip Kotler (b) Peter Drucker

(c) C.K. Prahlada (d) Theodore C. Levitt

3

12. The Scientific system of collecting & analysis of data pertaining to market is known as -

(a) Production Research (b) Advertising Research

(c) Marketing Research (d) None of these

13. Who plays an important role in the success of products & services and increasing the

marketing share of the firm in business-

(a) Functional level Managers (b) Corporate level Managers

(c) Business level Managers (d) All of these

14. A financial modeling package for a PC is similar to a spreadsheet package but it can

handle larger data files then a spreadsheet & it has a built in ____ seeking function.

(a) Aim (b) Target

(c) Goal (d) Plan

15. _____ means that the manager spend his or her time dealing with exceptions or those

situations which are out of control.

(a) Relevant (b) Management by exception

(c) Predictive reports (d) Control

16. ______ decision are those decisions for which policy standards or guidelines are already

established.

(a) Programmable (b) Control

(c) Predictive report (d) Relevant

17. ______ is the use of a model in an attempt to identify &/or reflect the behavior of a real

person, process, or system.

(a) Master (b) Decision

(c) Plan (d) Simulation

18. Which of the following is not an important principle for evaluating the raw data for

decision making -

(a) Selection (b) Pattern

(c) Average (d) Overview

4

19. The analysis & design of application system are the responsibility of a _______.

(a) Computer Operator (b) Programmer

(c) System Analyst (d) Data Entry Operator

20. _____ decisions concern the execution of specific tasks to assure that they are, carried

out efficiently & effectively.

(a) Tactical (b) Strategic

(c) Operational (d) Management

----------------------------


Management Information System


Paper Code: SRS-540

Time : 2 Hrs. 40 Mts.

M.Marks : 60

Section B

(Short Answer Type Questions)


Q.No.2. What do you mean by MIS?

OR

Define knowledge management?

Q.No.3. Give one reason for using computer for MIS in the organization?

OR

What are the steps that are taken care before designing?

Q.No.4. Explain different type of software.

OR

Briefly explain any two functional unit of computer.

Q.No.5. What do you mean by DSS.

OR

Distinguish between MIS & DSS.

Q.No.6. Why maintenance of a system is necessary?

OR

Explain the steps involved in evaluating a system.

Section C

(Long Answer Type Questions)


Q.No.7. What is role of MIS in the effective functioning of business organization?

OR

How the information is gathered for system planning?

Roll No.

Q.No.8. Write information system approach to the problem solving & developing system

solution.

OR

Name and describe the principal control for a computerized system.

Q.No.9. What do you mean by packaged software? Explain.

OR

Explain different function unit of computer.

Q.No.10. Compare and contrast expert system & DSS with example.

OR

Explain about the Herbert-Simon model of decision making.

Q.No.11. Explain various method of implementation of MIS.

OR

Evaluation of a system is necessary or not? Justify your answer.

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1


Retail Concepts and Strategies


Paper Code: SRS-541

Time : 20 Minutes

M.Marks : 10

Section A


Attempt all questions. Each question carries 1/2 marks. Use the symbol (√) in the box for

marking the correct answer.

Q. No. 1. Choose the correct answer-

1. PFA license is issued by –

a) Regional Food & Dry Administration Development

b) Ministry of Industry

c) Ministry of Commerce

d) Ministry of Agriculture

2. Store’s location decisions are;

a) Reversible b) Irreversible

c) Spontaneous d) Temporary

3. Retail store’s location becomes important due to -

a) Influence transportation cost

b) Involves large capital investment

c) Location decision irreversible

d) All of these

4. Managing the premises effectively results in -

a) Effective organization of store

b) Implementation of new programme

c) Lesser accidents, errors and omissions

d) All of these


Roll No.

Enrollment No.

2

5. Retailer’s products are termed as -

a) Merchandize b) Inventory

c) Finished goods d) None of these

6. Communication mix helps in -

a) Connecting suppliers b) Repositioning the stores

c) Motivating sales persons d) None of these

7. POP/POS is -

a) Sales activity b) Inventory activity

c) Sales promotion d) All of these

8. Store opening is a type of -

a) Personal selling b) Direct marketing

c) Publicity d) None of these

9. Personal selling occurs -

a) Within store b) One store & sales field

c) Field d) None of these

10. “Speeder” designed to promote -

a) McDonald fast service b) KFC’s fast service

c) Domino’s fast service d) Pizza Hut fast service

11. Web is -

a) Sales promotion b) Out of store mass media

c) Sponsor d) None of these

12. “Chhabra 555” and “Bombay Selection” are examples of -

a) Category killers b) Super market

c) Discount stores d) Hyper market

13. Bulk breaking means -

a) Segmenting inventory

b) Manufacturing small, affordable quantities

c) Dividing inventory

d) Separating two different bulks

3

14. Lack of clarity in standard defined and improper communication cause-

a) Knowledge gap b) Delivery gap

c) Standard gap d) Communication gap

15. List of customer service factors that customers use to evaluate by a retailer-

a) Service standard b) Service quality

c) Service intensity d) After sales service

16. Gaps model was introduced by -

a) V. Pareto b) H.F. Dickey

c) McNain d) V. Zenthaml

17. Supply chain is the logistics aspect of a -

a) Service delivery chain b) Value delivery chain

c) Good delivery chain d) None of these

18. 3 PL is used by-

a) Titan b) Big Bazar

c) KFC d) None of these

19. Reebok showroom is an example of -

a) Single brand retail b) Multi brand retail

c) Specialty stores d) None of these

20. VMI stands for -

a) Vendor Managed Inventory

b) Variance Managed Inventory

c) Variety Material Inbound

d) None of these

------------------------------------

1


Retail Concepts and Strategies


Paper Code: SRS-541

Time : 2 Hrs. 40 Mts. M.Marks : 60

Section – B (Short Answer Type Questions)


Q.No.2. Illustrate the functions of a retailer.

OR

Illustrate the functions of a Store Manager.

Q.No.3. Briefly discuss the retail development in India.

OR

Illustrate the scope of entertainment retail in India.

Q.No.4. Identify the marketing mix for Dominos and discuss.

OR

Explain the need and significance of category management in a retail store.

Q.No.5. What are the essentials to manage supply chain effectively?

OR

How does Store Manager decides a communication mix for his store?

Q.No.6. Explain the term ‘Service Recovery’ and discuss with an example.

OR

Explain the elements of retail branding briefly.

Roll No.

2

Section C



Q.No.7. Illustrate the following:-

a) Accordian Theory

b) Retail Life Cycle Theory

OR

Apply the concept of retail mix to-

a) Service retailer

b) Discount stores

Q.No.8. Discuss in detail the major functions of a store.

OR

What is merchandise handling and controlling?

Q.No.9. Prepare a checklist for a Store Manager in his core areas.

OR

Compare DB City and Ashima Mall in terms of all necessary features to generate

competitive advantage.

Q.No.10. What are the different possible gaps you can identify at retail outlet, assuming that

you are there to evaluate retail performance.

OR

Take an example of a bank transaction and explain:

a) An excellent service delivery experience

b) What made this quality experience possible.

Q.No.11. Explain the following:-

a) Hyper market and discount store

b) Mom and POP stores and category killers

Put suitable examples necessarily.

OR

Sincerely identify the merchandize length, breadth, depth of Big Bazar and

Dominos.

-----------------------------------

1


Marketing of Financial Services Subject Code: BBA-503

Paper Code: SRS-542

Time : 20 Minutes

M.Marks : 10

Section-A



correct answer.

Q.No. I. Choose the correct answer-

1. The accounting policies of a fund should be in accordance with-

a) GAAP b) SEBI Regulations

c) ICAI Guidelines d) American GAAP

2. Who among the following are not Institutional Investors-

a) Banks

b) Resident Individuals

c) Provident funds

d) Non Banking Finance Companies

3. The most important link between mutual fund and investor is-

a) Government b) SEBI

c) Fund distributors d) AMFI

4. Who among the following are not eligible to invest in Mutual fund-

a) Indian companies

b) Banks

c) Non banking finance companies

d) Foreign citizen


Roll No.

Enrollment No.

2

5. Full form of ULIP-

a) Unit link Insurance Plan

b) Ultra life Insurance Plan

c) United life Insurance Plan

d) Ultra light Insurance Plan

6. To be insurable from a insurance company’s standpoint, which of the following is not

true?

a) Losses must be Intentional

b) Losses must be accidental

c) Losses must be large enough to create economic Hardship

d) Insuring the risk must be economically feasible

7. The main purpose of Insurance is to-

a) Provide compensation

b) Provide security

c) Create Investment Income

d) Share the losses of a few people among many

8. The banks are required to maintain a certain ratio between their cash in hand and total

assets. This is called-

a) SBR (Statutory Bank Ratio)

b) SLR (Statutory Liquid Ratio)

c) CBR (Central Bank Reserve)

d) CLR (Central Liquid Reserve)

9. Which of the following terms indicates a mechanism used by commercial banks for

providing credit to the government-

a) Cash credit ratio

b) Liquidity adjustment facility

c) Debt Service obligation

d) Statutory liquidity ratio

3

10. The value of the mutual fund’s portfolio minus the mutual fund’s liabilities divided by

the number of shares outstanding is called-

a) Book value b) Outstanding balance

c) Per share value d) Net asset value

11. Contractual saving Institutions Include-

a) Commercial Banks b) Life insurance companies

c) Finance companies d) All of these

12. The process of managing the sales ledger of a client by a financial Service company is

called-

a) Forfeiting b) Factoring

c) Leasing d) Securitization of debt

13. _________ act as intermediary to link up the sources of ideas and the sources of fund-

a) Venture capital b) Merchant banking

c) Leasing d) None of these

14. In hire purchase system, each installment is treated as ________ till the last installment

is paid-

a) Interest b) Hire charge

c) Payment d) Credit

15. ________ is a fund based financial service which provides resources of finance

receivable as well as facilities for the collection of receivables.

a) Leasing b) Hedge finance

c) Merchant banker d) Factoring

16. In hire purchase system, each installment is treated as _______ till the last installment is

paid.

a) Interest b) Hire charge

c) Payment d) Credit

4

17. Financial services companies exclude-

a) Commercial bank b) Insurance companies

c) Sole proprietorship d) Crepitating agencies.

18. The first Indian commercial bank to set up a merchant banking division in 1972-

a) SBI b) SBT

c) Bank of India d) BOB

19. When was life Insurance sector nationalized?

a) 1938 b) 1956

c) 1973 d) 1993

20. Which one of the following does not belong to the main product of life insurance-

a) Term b) Personal accident Insurance

c) Whole life d) Endowment

-------------------------

1


Marketing of Financial Services Subject Code: BBA-503

Paper Code: SRS-542 Time : 2 Hrs. 40 Mts.

M.Marks : 60

Section B


Attempt all questions (each question carries 4 marks)

Q.No.2. Define Commercial banks. Write a short note on the function of Commercial Banks.

OR

Discuss various functions of Banks.

Q.No.3. Explain concept of Insurance? Discuss in brief various types of Insurance.

OR

Write a short note on functioning of IRDA.

Q.No.4. What is factoring? Explain its features.

OR

Explain the concept of bill discounting and its importance.

Q.No.5. What is Mutual fund? Explain the features of mutual funds.

OR

Write a note on types of mutual fund schemes.

Q.No.6. Define lease. Give the classification of lease.

OR

Explain hire purchase agreement in short.

Roll No.

2

Section C



Q.No.7. What do you mean by banking? Explain the role of banking in the development of

Indian economy.

OR

Explain the structure of Indian banking system.

Q.No.8. State briefly a suitable definition of Insurance and what are the various functions of

Insurance.

OR

Explain the various features of any Insurance contract.

Q.No.9. Discuss the process of venture capital Investment.

OR

Explain the constitution and management of Mutual Funds.

Q.No.10. What are the features of a credit card? What are the different types of credit cards

issued by credit card companies?

OR

Discuss in detail Association of Mutual Funds in India (AMFI).

Q.No.11. What is Hire purchase system? Also explain the legal provision of Hire purchase

system?

OR

What is Debt Securitization? Explain features & Instrument for Debt Securitization?

----------------------

1

BBA Fifth Semester Examination (Year 2015) Consumer Behaviour

Subject Code: BBA-504 (A)

Paper Code: SRS-543 (A)

Time : 2 Hrs. 40 Mts. M.Marks : 60

Section – B



Q.No.2. Give any two reasons for analyzing consumer behaviour.

OR

State the elements of learning process.

Q.No.3. Briefly state the three properties of personality.

OR

Write a note on self image.

Q.No.4. Give any two characteristics of attitudes.

OR

What is opinion leadership?

Q.No.5. Briefly explain the family influence on consumer behaviour.

OR

Give two benefits of reference group appeal.

Q.No.6. Briefly explain the various stages of family decision making.

OR

What do you mean by sub- culture?

Roll No.

2

Section C

(Long answer type questions)


Q.No.7. State the product buying motives.

OR

“The manner in which a product or service is perceived depends on internal and

external factors”. Explain.

Q.No.8. Explain brand positioning and brand personality with suitable examples.

OR

What are the three components of consumer attitudes?

Q.No.9. Elucidate the reference group characteristics influencing consumer behaviour. What are

the types of reference groups? OR

Explain the four basic elements of the diffusion process.

Q.No.10. Discuss the various socio-economic and cultural aspects of Indian Consumer Market.

OR

Write about social classes and their influence on consumer behavior in India.

Q.No.11. Explain the characteristics of Culture.

OR

State the characteristics that encourage the adoption process.

--------------------------

1


Human Resource Development Subject Code: BBA-504 (C)

Paper Code: SRS-543(C) Enrollment No.

Time : 20 Minutes

M.Marks : 10

Section A



correct answer.

Q.No. 1. Choose the correct answer-

1. _______ is the process of providing adequate, equitable & fair remuneration to the

employees-

(a) Compensation

(b) Employment

(c) Human Resource Development

(d) Human Relations

2. One of the following is not a Managerial function of HRM-

(a) Planning (b) Organising

(c) Recruiting (d) Directing

3. One of the fundamental task of management is to manage ________

(a) Men (b) Material

(c) Money (d) Machine

4. Which of the following is a social security measure?

(a) Maternity Benefit (b) Housing facility

(c) Pension (d) Credit Facilities

5. The movement of an employee from one job to another is-

(a) Job design (b) Job description

(c) Job specification (d) Job rotation

6. Which one is not the specific goal of Human Resource Management?

(a) Separating employees (b) Retaining employees

(c) Attracting applicants (d) Motivating employees


Roll No.

2

7. One of the following is not a function of Human Resource Development-

(a) Training (b) Career Planning

(c) Performance Appraisal (d) Induction & orientation

8. Comparison of employee’s actual performance with that of set standards is involved in-

(a) Staffing (b) Leading

(c) Organizing (d) Controlling

9. Statement of duties and responsibilities of a specific job refers to-

(a) Job description (b) Job Classification

(c) Job analysis (d) Job specification

10. One of the following is a specific objective of Human Resource Planning-

(a) Organization & development.

(b) To recruit & retain the human resource of required quantity & quality

(c) Maintenance of past records.

(d) Collection of background information.

11. Performance appraisals serve as building blocks of -

(a) Recruiting (b) Career planning

(c) Manpower planning (d) Job analysis

12. In an incentive payment plan, worker pay is determined by-

(a) Performance (b) Profits

(c) Seniority (d) Cost of living

13. Stimulating people to action to accomplish designed goals is-

(a) Morale (b) Training

(c) Planning (d) Motivation

14. The first step in the human resource planning process is-

(a) Assessing future supply

(b) Forecasting future human resource needs

(c) Assessing future demand

(d) Preparing a job analysis

15. Competency mapping facilitates -

(a) Knowledge Mgt. (b) Talent Retention

(c) Talent search (d) Job rotation

3

16. Actual work conditions are simulated in a class room under this method-

(a) Vestibule training (b) Lecture method

(c) Programmed instruction (d) Committee assignments.

17. In order to implement the HR matrix management, it requires-

(a) BPO (b) KPO

(c) Horizontal maps (d) Vertical maps

18. __________ makes the employee more productive and more useful to an organization-

(a) Recruiting (b) Training

(c) Planning (d) Development

19. A senior manager in an organization assumes the responsibility for grooming a junior

person refers to-

(a) Coaching (b) Mentoring

(c) Apprenticeship training (d) Role playing

20. A process by which the employees of an organization are helped to help themselves and

develop the organization refers to _

(a) HRP (b) Training

(c) Training & Development (d) HRD

------------------------------

1


Human Resource Development Subject Code: BBA-504 (C)

Paper Code: SRS-543 (C) Time : 2 Hrs. 40 Min.

M.Marks : 60

Section B



Q.No.2. How do you identify the training needs of an enterprise?

OR

Write short notes on: Internship and Job Instruction Training.

Q.No.3. Write short notes on: Coaching and Mentoring.

OR

Explain the term ‘Training Effectiveness’.

Q.No.4. Briefly explain the steps involved in the process of Human Resource Planning.

OR

What is meant by Job Analysis? Explain the process of Job Analysis.

Q.No.5. Discuss the objectives of HRM and explain the environment of HRM in India.

OR

What are the techniques of Human Resource Development? Discuss.

Q.No.6. Write note on knowledge Management.

OR

Write a note on competency Mapping.

Roll No.

2

Section C



Q.No.7. Describe the major steps involved in the development of a training programme.

OR

State and explain the various methods of training.

Q.No.8. Distinguish between On-the-Job training and off-the-job training.

OR

Briefly outline the steps involved in conducting a training programme in a systematic

way.

Q.No.9. Discuss the problems in HRP. How can organisations plan for Human Resource in an

effective manner? Discuss.

OR

What is meant by Job Description? How would you prepare a Job Description?

Explain through an example.

Q.No.10. Evaluate the various roles of HR managers in an organisation.

OR

Define HRM- Bring out the current challenges faced by HR managers.

Q.No.11. Discuss the HR issues involved in different aspects of Business process outsourcing.

OR

What are the external influences that affect HRM? Elaborate.

b.b.a. fifth semester examination (year 2015) management ... · fifth semester examination (year...

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