battling burnout, distractions and collaboration fatigue
TRANSCRIPT
Battling Burnout, Distractions and Collaboration Fatigue: Why Productivity Analytics are essential.
Speaker: Gabriela Mauch, Head of ActivTrakProductivity Lab
► Expertise in organizational effectiveness, leadership, and design
► Assisted in the launch McDonald’s Corporation’s first Org. Effectiveness Center of Excellence
► Served multiple industries while working in the human capital & strategy consulting spaces at KPMG, LLC and McKinsey & Co.
► B.S. Industrial & Labor Relations, Cornell University
Today’s Session:1. Today’s Workplace Pain Points2. The Value of Productivity
Insights3. Why an Analytics Program is
Essential for the Future of Work
ActivTrak Workforce Analytics Platform
• Gain visibility into how work happens so that you can provide employees with necessary support
• Measure productivity to further understand how your organization functions
• Set goals based on historical benchmarks and track progress
• Assess burnout risk and workload balance with team activity trends
• Identify under-utilized apps with technology usage and adoption summaries
• View focused work time summaries and top contributors to attention shifts
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Today’s Pain Points
Today’s Environment:
At Home In Office “Out & About”
“Remote” vs. “Hybrid” vs. “In-Office”
Major Pain Points:
Employee Engagement
Inefficient Technology and/or
Processes
Disruptions &Multi-taskingEmployee Burnout
Uneven Workload Across Teams
Operating Model Shift
The Consequences of these Pain Points
“With more job openings than available job seekers in many industries, employers are competing within and outside their industries to attract and retain qualified workers by offering better-paid or more attractive opportunities.” Brazen
“One in three American workers would not want to work for an employer that required them to be onsite full time, [while a] quarter of workers plan on looking for a new job when the threat of the pandemic decreases” Prudential Study
“Even when you’re ready to get back on track, it takes an average of 23 minutes and 15 seconds to do so.” Gloria Mark, University of California Irvine
Addressing Those Things We Cannot See...
● Now more than ever, we must devise a way to support our employees across the new work landscape(s)
● To do this, we must leverage productivity analytics to efficiently surface the opportunities to provide support quickly and efficiently to those who need it most
● When these issues go unaddressed for too long, organizations are likely to see:
○ Drops in Productivity
○ Turnover
○ Decreases in Engagement
○ Lower business performance
The Value of Productivity Insights
Despite limited visibility, Leaders must support:
Productivity: ...ensure each employee is able to get work done accurately, on-time, and with the right resources
Alignment: ...ensure each employee’s work connects to the team’s and business’ broader strategies
Engagement: ...ensure each employee is feeling engaged in the business’ vision and strategy, committed to the organization’s culture, and happy with their place of work
Wellness: ...ensure each employee is healthy, balanced, and able to come to work as their best self on a routine basis
Training & Development:
...ensure each employee is growing through the adequate training and development experiences to enhance their current work and prepare them for their next role within the organization
Inclusivity: ...ensure each employee is treated equitably and exposed to fair experiences throughout their career
We can achieve this with Productivity Indicators
Inputs Outputs
Across businesses, productivity inputs tend to be similar. They’re categorized by People, Process, & Technology
Unique to a line of business or team type. It is the product / service that is provided
Lagging productivity indicators
Leading productivity indicators
Leaders and Managers must shift their thinking to those leading indicators which, when tracked and improved upon, can directly contribute to improved productivity.
• Are my processes streamlined and efficient?
• Is there space to innovate and improve upon processes?
• Is technology enabling the organization?
• How is my org collaborating?
• Which Applications create the most distractions?
• Are there trends that would lead us to rethink tech. usage?
Productivity Analytics: 3 Categories
People
ProcessTechnology
Productivity Input Data
• Is the workforce engaged?
• Is strain and fatigue being alleviated?
• Are my people able to focus?
ActivTrak believes that when companies can identify barriers, they can provide tailored and timely support...and when they provide tailored and timely support, they can unlock productivity potential.
Seeing the Broader Picture:
Burnout Distractions Collaboration
➔ Low Engagement
➔ Dips in Wellness
➔ Attrition
➔ Quality issues
➔ Distraction Fatigue
➔ Disrupted Problem-solving
➔ Limited creativity
➔ Decreased collaboration
➔ Excessive collaboration
➔ Misalignment
When we use productivity analytics, we are able to spot risks early on so that we can address them proactively.
©ActivTrak
What does Productivity Analytics mean?
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Workforce productivity analytics solutions collect and analyze digital work activity data...
...to provide insight into time management, technology usage, focus time, collaboration, multi-tasking and more.
Looking Closer: Burnout Metrics
Work Efficiency
Productivity Trends
Burnout risk user comparison
Hours worked per user
Average & Top Quartile Metrics
We ask: Who is at greatest risk for burnout? How efficiently is time being spent? When are breaks being taken? How long and how frequent are breaks?
Looking Closer: DistractionsWe ask: What teams are impacted? What has happened to efficiency? What technology is now most critical? Where have we shifted our time? Who needs support?
Average Focus Session
Average Focus Hours
Context Switching & Applications
Time Distribution
Looking Closer: Collaboration FatigueWe ask: What is causing attention or focus interruptions? What tools are being used to collaborate? How focused are teams? How is productivity changing over time?
Productivity Trends
Focus Time Metrics
Application Time Allocation
Attention Shift Breakdown
The Essential Benefits of Visibility:
● Identify and validate potential issues before they become bigger problems — employees at risk of burnout, waning productivity, inefficient processes
● Get actionable recommendations to help increase team productivity, engagement, and well-being
● Align goals and objectives of employees and the business
● Become more effective coaches and drive collaborative conversations with team members
● Validate whether coaching has been effective by assessing team member progress
Analytics Programs
Engagement
DE&I
CultureManagement &
Leadership
Performance Management
Analytics Program
Example:People Analytics Program Components
● Surveys and Talent Management data shed light across all 5 People Analytics Areas
● However, this data reflects lagging indicators (i.e., how many left vs. who is leaving); putting leaders and managers in a place of reactivity versus proactivity
● In the design of your People Analytics Program, it becomes essential to adopt leading indicators to better understand ongoing behavioral impacts in the workplace
Productivity Analytics are essential to any People Analytics Program
Productivity Analytics + Organizational Data
Takeaways
Key Takeaways
● Today’s evolving work environment has created new and exacerbated existing workplace challenges; particularly those we can no longer see
● Our inability to identify these obstacles and challenges puts our productivity, employee engagement, and retention at risk
● Therefore, we must find way to collect insights on those activities that could better indicate where we can provide support in tailored, timely and relevant ways
● Through using productivity analytics, organizations are able to get ahead of workforce risks that threaten the performance of their business and the wellness of their employees
● Organizations must equip managers with ongoing insights to ensure their workforce can continuously grow in its productivity, engagement, and overall wellness
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Helpful resources
Help Center support.activtrak.com
Blogactivtrak.com/blog
Resource Center activtrak.com/productivity-lab/
Request a trial of Premiumwww.activtrak.com/try-premium
Q&A
Thank You