Basic settings in CRM Middleware for the data Exchange with

ERP (R/3) System

By Sunil Peddina

SAP-CRM Consultant@Mahindra Satyam

Date: 06th June 2011

Local Settings in CRM System:

1. Defining Logical system (CRM)

Transaction code SPRO

SAP CRM IMG menu Customer Relationship Management CRM Middleware

and Related Components Communication Setup Set

Up Logical Systems Define Logical System

2. Assign Logical system to the client (CRM)

Transaction code SCC4

SAP CRM IMG menu Customer Relationship Management CRM Middleware and Related Components Communication Setup Set Up Logical Systems Assign Logical System to Client

3. Creating RFC user (CRM)

Transaction code SU01

SAP CRM menu Architecture and Technology System Administration

User Maintenance Users

4. Define Logical system for ERP

T.code: SPRO

5. Connecting ERP XX

6. Create the RFC user in client 000

7. Create RFC destination for replication & realignment for the client 000

8. Create RFC destination for replication & realignment for the client 222

Same as above create for client 222.

9. Site IDs & Subscriptions for ERP (in CRM)

The ERP system must be defined as a site, like the other systems of the distribution model. The CRM

site is already predefined so you need only to create the ERP site. Once you have created this site,

you must define the distribution rules (subscriptions), which determine the data the ERP site is to

receive.

Transaction

code

SMOEAC

SAP CRM GUI menu

Architecture and Technology Middleware

Administration Administration Console

10. Creating Subscriptions for OLTP

After the definition of the ERP site you create subscriptions using the subscription wizard to enable uploading of the data from CRM to OLTP.

a. Access the activity using one of the following navigation options:

Transaction code SMOEAC

SAP CRM GUI menu

Architecture and Technology à Middleware à Administration à Administration Console

b. In the Object type field, enter Subscription.

c. Choose the Create icon. d. Follow the subscription wizard instructions. e. Using the subscription wizard, create three subscriptions:

Subscription All Business Partners (MESG) subscription

Publication All Business Partners (MESG)

Subscription All Business Partner Relationships (MESG) subscription

Publication All Business Partner Relationships (MESG)

Subscription All Business Transactions (MESG) subscription

Publication All Business Transactions (MESG)

Subscription All Business Partner Hierarchies (MESG) subscription

Publication All Business Partners Hierarchies (MESG)

Subscription Billing

Publication Billing Documents (MESG)

Subscription Credit Check Subscription

Publication Credit exposures, unconditional (MESG)

Subscription Equipment_Upload

Publication Product Individual Objects via Object Family (MESG)

Subscription Product Materials

Publication Product Materials (MESG)

f. Assign these subscriptions to your ERP site.

Local settings in ERP system:

1. Defining the Logical system

Go to T.code – SALE -- Basic settings -- Logical systems -- Define Logical system.

2. Assign the logical system to client

Go to T.code- SALE - Basic settings - Logical systems - Assign Logical system to client

3. Create the RFC user

4. Create a logical system for CRM

5. Connecting the CRM

6. Create the RFC user in the client 000

Configuration for customizing Replication (CRM):

1. Registering Queues

Transaction code SMQR

SAP CRM IMG menu CRM CRM Middleware and Related Components

Queue Setup Register CSA Queues

Check on the CSA* then click on Registration to register the Queue.

2. Setting of error handler (CRM)

In this step, you define an ERP e-mail recipient for each BDOC type. Recipients automatically

receive messages in the Business Workplace Inbox if errors occur in the related BDOC.

Transaction code SPRO

SAP CRM IMG menu Customer Relationship Management CRM Middleware and

Related Components Message Flow Setup Assign Error

Actions to Messages

Similarly you can do it for all different options available (total 4 diff. options)

3. Checking ISO codes (ERP)

Transaction code SE16

SAP ERP GUI menu Tools ABAP Workbench Overview Data

Browser

Before starting the Customizing replication, verify that entries for the ISO codes are unique in

the following ERP tables:

Language keys (table T002 field LAISO)

Currency codes (table TCURC field ISOCD)

Countries (table T005 field INTCA).

4. Checking product hierarchy structure (ERP)

Transaction code SE11

SAP ERP GUI menu Tools ABAP Workbench Development ABAP

Dictionary

XXX

5. Defining product hierarchy structure (CRM)

Transaction code SPRO

SAP CRM IMG menu Cross Application Components SAP Product

Product Category Define Category Numbering

Schemes

6. Defining product ID settings (CRM)

Transaction code COMCPRFORMAT

SAP CRM IMG menu Cross-Application Components SAP Product Basic

Settings Define Output Format and Storage Format

of Product Ids

7. Replicating customizing objects from ERP to CRM system

Object Name Description

DNL_CUST_ACGRPB Accounting Group Business Partner

DNL_CUST_ACGRPP Account Group Product

DNL_CUST_ADDR Regional structure

DNL_CUST_BASIS Basis CRM online

DNL_CUST_BASIS2 Basis CRM online

DNL_CUST_BASIS3 Basis CRM online

DNL_CUST_BASIS5 Basis CRM online

DNL_CUST_BASIS6 Basis CRM online

DNL_CUST_BNKA Banking Master

DNL_CUST_KTOKD Business Partner: Acc. Group

Object Name Description

DNL_CUST_PAYPL Payplan

DNL_CUST_PRICE Sales pricing and pricing item

DNL_CUST_PROD0 Material number conversions

DNL_CUST_PROD1 Product: categories

DNL_CUST_PROD3 Material: ERP sales status

DNL_CUST_SALES Sales

DNL_CUST_SCE SCE varcond

DNL_CUST_SHIP Sales shipping

DNL_CUST_SPROD Sales product item

DNL_CUST_T502T Business Partner: T502T

DNL_CUST_TBRC Business Partner: Industries

DNL_CUST_TKUKL Business Partner: TKUKL, TKUKT

DNL_CUST_TNLS Business Partner: TNLS, TNLST

DNL_CUST_TPFK Business Partner: TPFK, TPFKT

DNL_CUST_TSAB Business Partner: TSAB, TSABT

DNL_CUST_TVAST Sales Document Blocking Reason

DNL_CUST_TVFS Sales Document Billing: Block

DNL_CUST_TVGF Business Partner: TVGF, TVGFT

DNL_CUST_TVIP Business Partner: TVIP, TVIPT

DNL_CUST_TVKN Business Partner: Attributes

DNL_CUST_TVLS Deliveries: Blocking Reasons/C

DNL_CUST_TVPV Business Partner: TVPV, TVPVT

DNL_PLANT Plant

DNL_CUST_TAX Tax

Transaction code R3AS

SAP CRM GUI menu Architecture and Technology Middleware Data

Exchange Initial Load Start

After executing the above it leads to the remote login to the ID1 (ERP-ECC) system to get the

customizing data.

The following message is displayed, as initial download started.