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INTRODUCTIONPERSONNEL

DEVELOPMENT

ORGANIZATION

DEVELOPMENT

QUALITY AIR FORCE

(QAF)

TOTAL QUALITY

MANAGEMENT(TQM)

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Quality is all of the following

Quality is customer satisfaction/delight Quality means conformance to specified

requirements. Quality means fitness for use.

Quality means value for money.

Quality means zero defects. Quality means guarantee of confidence. Quality is efficiency and productivity.

Quality is an investment for profitability.

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Quality is all of the following

Quality means on time delivery. Quality is thought revolution in

management. Quality is a systematic approach to

excellence. Quality is the ultimate expression of

craftsman shift. Quality is a never ending cycle of

improvement.

Quality means pride of ownership.

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Quality is all of the following

Quality means consistently producingconforming product.

Quality means credibility.

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Quality is never an accident, it is always theresult of an intelligent effort.

- Jhon Ruskin

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DEFINITION (ISO 9000/2005)

• Ability of a set of inherentcharacteristics of a product,

system or process to fulfillrequirements of customers andother interested parties.

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(Quality of Manufacturing

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QUALITY PARAMETERS• Quality of design

– Quality of market research – Quality of product concept – Quality of specification

• Quality of conformance – Quality of technology – Quality of man power – Quality of management

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Technological characteristics.

Psychological characteristics.

Time-oriented characteristics.

Contractual characteristics. Ethical characteristics.

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FACTORS EFFECTINGQUALITY

• Material• Machine•

Man power• Methods

The variation of these factors give rise to theresultant variation in quality conformance. Tominimize variation of quality design andanalysis in relation to the 4Ms, steps to betaken to control each of these factors.

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CONTROL

• Control is planned action taken toensure that goals aimed at are achieved.

• Deming (PDCA) cycle is a model forcontrol.

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PLAN

DO

ACTION

CHECK

DEMING (PDCA) CYCLE

Determine goalsand targets

Determine methods

of reaching targets

Engage in educationand training

Implement work

Checkeffectiveness of

the

implementation

Take correctiveaction

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GOING AROUND THE PDCA CYCLERepeated use of PDCA makes it possible to

improve the quality of the work, the workmethods and the results.

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PERSONNELDEVELOPMENT

1. HUMAN FACTORS RELATING WITH QUALITYMANAGEMENT.

2. HOW TO MOTIVATIVE THE SUBORDINATORS.

3. COMMUNICATION SKILLS.

4. MOMENT OF TRUTH (MOT).