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  • BANK OF INDIA estarconnectInternetBankingServices

    USERMANUAL

    INTRODUCTION: Toenablethecustomerstoaccesstheiraccountsandtodotransactionswithinaccountsof thecustomeraswellas to the thirdpartyaccounts,Bankof IndiahascomeoutwiththisproductestarconnectInternetBankingServices.Togiveafairideatothecustomerswith regard to the functionalityof the services and to equip themwith the information fordoingtransactionsthroughestarconnectInternetBankingServices,thismanualisbeinggiven.WearesurethatcustomerswillbebenefittedtoagreatextentwiththehelpofthismanualhavingscreenshotsofdifferentsegmentsofestarconnectInternetBankingServices.HowtoaccessestarconnectInternetBankingServices: To access the estarconnect Internet Banking Services being provided by ourBank, please input the https://estarconnect.bankofindia.com/gtp in the address bar of theinternetexplorerandyouwillbetakentotheloginscreen,whereinclickonLogintoproceedtowards loginusername&password. After thisuserneeds to input theOTPpassword (SixdigitspasswordobtainedfromtheOTPTokenprovidedbythebankforestarconnectInternetBankingServices)asperthefollowingscreenshot:

    Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.

  • On inputtingofOTPpassword,userwillbe taken to the following screendepictingdifferentmenuoptionstoaccesstheaccount.

    This page shows the latest balances in all the accounts attached to the particular

    customer id for which this estarconnect Internet Banking Services account is operational.Fromhere theusercando funds transfer transactions, takea lookat thestatement for theaccounts, request for cheque books etc. and can also access system features for changingpasswordetc.asisbeingnarratedhereinafter.SystemFeatures:Assigningbeneficiaryaccount/SWIFTbeneficiary:

    PriortogoingforanytransactionforfundstransfertoanyinternalorthirdpartyaccountsaswellasremittingfundsthroughSWIFT,userneedstoassignthebeneficiaryaccount/SWIFTBeneficiariesinthesystem,whichcanbedonethroughSystemFeatures>BeneficiaryAccounts/Swiftbeneficiaries:

  • While going through the respective submenu options i.e.Beneficiary accounts for accountswherein internal and domestic (third party ) transactions are to be done and SWIFTbeneficiariesforsendingremittancesthroughSWIFT,clicktheswitchADDtoaddbeneficiarydetails.

  • ToAddaSWIFTBeneficiary:

    Enter IBANNumber (ForUKandEurope)or15/16Digitnumber for IndianBeneficiaryetc forcreatingaswiftbeneficiaryandclickonBeneficiaryBankNameSearch . The following screen will appear. Enter the Bank BIC Code and search for the branch where the beneficiary account is maintained:

  • SelecttheBranchfollowingscreenwillappear

  • Please note that for every transaction to be done through estarconnect Internet BankingServices,itismandatorytoincorporatethedetailsofthebeneficiary/SWIFTbeneficiary.

  • Alerts: Anotherfeatureasapartofsystemfeatures,isadditionofalertsifthecustomerwants to be advised about the transaction done through estarconnect Internet BankingServicesviaemail,thenthesamecanbeaddedthroughAlerts.

    AuditQuerries:

    ThroughAuditquerries,accesstotheestarconnectInternetBankingServicescanbe trackedby thecustomer. Through this thecustomer/usercan checkall thedetailsabout customers login activity, any addition/deletion/modification made in the systemfeatures etc., as each and every activity performed in the estarconnect Internet BankingServicesisinvariablyaudittrailed.

  • Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.ChangeProfile: Through this option the user can change the password, any time to protectsecrecyoftheaccount.

  • Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.FUNDSTRANSFER: As already discussed, funds transfer is themain activity area of transactionbasedestarconnectInternetBankingServices. Forcustomers/Users itmakespossibletodoanytransctionliketransferringfundstointernal/thirdpartyaccountsandtosendrequestsforSWIFT transaction. All the following screen shots depict the various activities that can be

  • performedusingthisMenuoption,andineachactivityscreenthehelpisavailablefortheuserstoenablethemtoeffectivelymakeuseofthefacility.

    Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.

  • ForanyrequestbeingsentthroughestarconnectInternetBankingServicesforremittance through SWIFT,pleaseensure that all thedetails such as the SWIFT codeof thebeneficiary bank, Correspondent / Intermediary bank, beneficiarys account details etc. arecorrectlyinputtoavoiddelayinremittance.

  • ACCOUNTBALANCE: ThisisyetanotherfeatureundertheestarconnectInternetBankingServicestofacilitatethecustomerstoenquirebalanceinthedifferentaccounts,togenerateandtakeprintoutsofthestatementofaccount/sandtosearchforthetransactionsalreadydonebythecustomersintheiraccounts.

    Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.

  • SECUREEMAIL: This featureenables the customer to request for issuanceof chequebooksaswellasrequestforparkingfundsinTermDepositaccountsofthebank.

    Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.

  • Forgoingback,pleasealwayspressHomePagelinkinsteadofbackswitchofthebrowser.

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