2014

Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige

The Malcolm Baldrige National Quality Award

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

About the Award Presidential award created by

Public Law 100-107 in 1987 Highest level of national recognition for

performance excellence Traditionally presented by the

President of the United States

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Why Apply?• Improve performance and achieve

world-class results

• Seek “the most cost-effective, value-added business audit available anywhere”

• Objectively clarify your organization’s strengths and weaknesses

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

This year’s [Baldrige Award] recipients have shown how quality, innovation, and an unending quest for excellence help strengthen our nation and brighten the future of all Americans.

—President Barack Obama

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

The Feedback Report: Your Greatest Benefit

Written assessment of strengths/ opportunities for improvement

Compiled by a team of expert examiners– Key themes (summary)– Organization-specific comments– Individualized scoring information– Scoring distribution

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Eligibility Categories Manufacturing Service Small business

● Education● Health care● Nonprofit

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

• Headquartered in the United States

• Existed for one year

• Operational practices available for examination

• Able to share information on Baldrige Criteria categories

• Other requirements specific to sector

Eligibility Conditions

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

• In the past 5 years:o Top-level award from an Alliance for

Performance Excellence member program, oro National process and results band numbers

total 8 or higher, or o National program site visit

or• ≥ 25% of the workforce outside the home state or• No Alliance program available

Eligibility Conditions

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Award CalendarFebruary Early eligibility certificationApril Eligibility certificationMay Award applications dueJune–November Applications reviewedNovember Award recipients announcedApril Award ceremony

Quest for Excellence Conference

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

How to Apply

● 6 categories● Nomination of

examiner● Fee: $360

1. Certify Your Eligibility 2. Submit an Application

● Respond to the Baldrige Criteria (50 pages)

● Application fee (sliding scale)

● Site visit fee, if selected (sliding scale)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Review ofAward Applications

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Role-Model Determination Purpose of determination Records check

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Board of Examiners Volunteers “Backbone” of Baldrige Program Evaluate award applications Serve as ambassadors

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Applications by Award Category

13 ’12* ’11 ’10 ’09 ’08 ’07 ’06

Manufacturing -- 1 2 3 2 3 2 3

Service -- 3 3 2 4 5 4 4

Small business -- 2 2 7 5 7 7 8

Education 2 3 8 10 9 11 16 16

Health care 15 25 40 54 42 43 42 45

Nonprofit 5 5 14 7 8 16 13 10

Total 22 39 69 83 70 85 84 86

*New eligibility rules in effect.

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Scoring of Applications, 1988–2007

Band 1988/89 1990 1991 1992 1993 1994 0-125 0 0 2.8 0 2 2

126-250 1 7.2 13.2 12 8 10 251-400 9 18.6 35.8 30 24 28 401-600 43 52.6 34 40 47 50 601-750 33 19.6 14.2 18 19 10 751-875 14 2.1 0 0 0 0

876-1000 0 0 0 0 0 0 Band* 1995 1996 1997 1998 1999 2000 2001 2002 20030-250 6 3 4 3 13 12 11 10 17

251-350 15 7 19 22 23 27 16 23 27351-450 11 14 15 33 29 14 16 37 27451-550 32 41 27 17 25 31 41 18 22551-650 30 31 35 22 10 14 16 12 7651-750 6 3 0 3 0 2 0 0 0751-875 0 0 0 0 0 0 0 0 0

876-1000 0 0 0 0 0 0 0 0 0Band* 2004 2005 2006 2007 0-275 3 5 1 11

276-375 22 17 13 27 376-475 40 34 41 31 476-575 20 28 30 25 576-675 15 14 13 6 676-775 0 2 1 0 776-875 0 0 0 0

876-1000 0 0 0 0

% of applications in scoring band.*Scoring bands changed.

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Scoring of Applications, 2008–2013

Process Band ’08 ’09 ’10 ’11 ’12 ’13 Results

Band ’08 ’09 ’10 ’11 ’12 ’13

0–150 5 6 4 4 0 0 0–125 18 21 16 13 8 5151–200 10 8 6 3 0 0 126–170 34 29 27 17 8 14201–260 21 23 28 21 16 14 171–210 26 27 30 17 37 36261–320 47 50 39 26 45 45 211–255 15 19 23 17 29 23321–370 15 13 22 13 39 36 256–300 6 4 4 4 18 14371–430 2 0 1 1 0 5 301–345 1 0 1 0 0 9431–480 0 0 0 0 0 0 346–390 0 0 0 0 0 0481–550 0 0 0 0 0 0 391–450 0 0 0 0 0 0

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Median Scores for Consensus Review

Median Scores for All Site-Visited Applicants after Site Visit Review

Median Scoring Ranges, 2013

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Award Recipients: Manufacturing• 3M Dental Products Division (1997)• ADAC Laboratories (1996)• Armstrong Building Products

Operations (1995)• AT&T Transmission Systems

Business Unit (1992)• The Bama Companies, Inc. (2004)• Boeing Airlift & Tanker Programs

(1998)• Cadillac Motor Car Company

(1990)

• Cargill Corn Milling North America (2008)

• Clarke American Checks, Inc. (2001)

• Corning Telecommunications Products Division (1995)

• Dana Corporation—Spicer Driveshaft Division (2000)

• Eastman Chemical Company (1993)

• Honeywell Federal Manufacturing & Technologies (2009)

• IBM Rochester (1990)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• KARLEE Company, Inc. (2000)• Lockheed Martin Missiles and

Fire Control (2012)• MEDRAD, Inc. (2003, 2010)• Milliken & Company (1989)• Midway USA (2009)• Motorola CGISS (2002)• Motorola, Inc. (1988)• Nestlé Purina PetCare Co.

(2010)• Solar Turbines Inc. (1998)

• Solectron Corporation (1991 and 1997)

• STMicroelectronics—Region Americas (1999)

• Sunny Fresh Foods, Inc. (2005)

• Texas Instruments Defense Systems & Electronics Group (1992)

• Westinghouse Commercial Nuclear Fuel Division (1988)

• Xerox Corp. Business Products & Systems (1989)

• Zytec Corporation (1991)

Award Recipients: Manufacturing

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• AT&T Consumer Communications Services (1994)

• AT&T Universal Card Services (1992)

• BI (1999)• Boeing Aerospace Support

(2003)• Caterpillar Financial Services

Corp. U.S. (2003)• Dana Commercial Credit

Corporation (1996)

• DynMcDermott Petroleum Operations (2005)

• Federal Express Corporation (1990)

• GTE Directories Corporation (1994)

• Merrill Lynch Credit Corporation (1997)

• Operations Management International, Inc. (2000)

• Premier Inc. (2006)• The Ritz-Carlton Hotel

Company, L.L.C. (1992, 1999)• Xerox Business Services (1997)

Award Recipients: Service

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• Ames Rubber Corporation (1993)• Branch-Smith Printing Division

(2002)• Custom Research Inc. (1996)• Freese and Nichols Inc. (2010)• Globe Metallurgical Inc. (1988)

Award Recipients: Small Business• Granite Rock Company (1992)• K&N Management (2010)• Los Alamos National Bank (2000)• Marlow Industries, Inc. (1991)• MESA (2006, 2012)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• MidwayUSA (2009)• Pal’s Sudden Service (2001)• Park Place Lexus (2005)• PRO-TEC Coating Company

(2007)• Stoner, Inc. (2003)• Studer Group (2010)

Award Recipients: Small Business• Sunny Fresh Foods (1999)• Texas Nameplate Co., Inc.

(1998, 2004)• Trident Precision

Manufacturing, Inc. (1996)• Wainwright Industries, Inc.

(1994)• Wallace Co., Inc. (1990)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• Chugach School District (2001)• Community Consolidated School District 15 (2003)• Iredell–Statesville Schools (2008)• Jenks Public Schools (2005)• Kenneth W. Monfort College of Business (2004)• Montgomery County Public Schools (2010)• Pearl River School District (2001)• Pewaukee School District (2013)• Richland College (2005)• University of Wisconsin–Stout (2001)

Award Recipients: Education

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

• Advocate Good Samaritan Hospital (2010)

• AtlantiCare (2009)• Baptist Hospital, Inc. (2003)• Bronson Methodist Hospital (2005)• Heartland Health (2009)• Henry Ford Health System (2011)• Mercy Health System (2007)• North Mississippi Medical Center

(2006)• North Mississippi Health Services

(2012)

Award Recipients: Health Care• Poudre Valley Health System

(2008)• Robert Wood Johnson University

Hospital Hamilton (2004)• Saint Luke’s Hospital of Kansas

City (2003)• Schneck Medical Center (2011)• Sharp HealthCare (2007)• Southcentral Foundation (2011)• SSM Health Care (2002)• Sutter Davis Hospital (2013)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Award Recipients: Nonprofit City of Coral Springs, Florida (2007) City of Irving, Texas (2012) Concordia Publishing House (2011) U.S. Army Armament Research, Development

and Engineering Center (ARDEC; 2007) Veterans Affairs Cooperative Studies Program

Clinical Research Pharmacy Coordinating Center (2009)

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Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige

For More Information● Criteria booklets and free Criteria content● Self-assessment tools ● Organizational assessments● Training, conferences, and executive education● Award recipient profiles● Case studies● Connections to the Baldrige community

www.nist.gov/baldrige baldrige@nist.gov

(301) 975-2036