balances & transactions csv export guide · 2018-06-01 · balances & transactions csv...

BALANCES & TRANSACTIONS CSV EXPORT GUIDEDownloading Data Exports in Commercial Banking Online

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Balances & Transactions CSV Export

The Balances & Transactions data export file in Commercial Banking Online contains 8 fields with key transaction information, balances through the day and opening and closing ledger balances. It replaces the transaction (TRN) and balance (ACC) statement downloads available on Corporate Online and is available for today’s transactions, yesterday’s transaction or for transactions across your chosen date range.This guide includes:• What’s changed from Corporate Online. • Specifications for the new Commercial Banking Online Export File.

Important Information

Please use this information to make changes to your local processes, to avoid any problems with reconciliation after your move to Commercial Banking Online.

Balances & Transactions CSV Export Guide

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How to download the Balances & Transactions CSV ExportYou’ll find the Balances & Transactions Export in the Download Data Export screen in Commercial Banking Online.

Select the Export Type CSV (Balances and Transactions) and the required date and account parameters to download your export.

Further guidance on downloading the export file is available on the Commercial Banking Online Support Centre

Using the Balances & Transactions CSV ExportWe recommend you download the Balances & Transactions CSV Export if you need to use transaction and balance data to complete reconciliations and other finance processes.

Alternatively, you can use the Reports section in Commercial Banking Online to:

• view advices

• create reports to view within Commercial Banking Online

• export reports in a similar format to a traditional bank statement.

Further guidance on using reports is available on the Commercial Banking Online Support Centre


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Commercial Banking Online

A B C D E F G H

1 Post Date

Account Number

Account Name

Type Amount Customer Reference

Transaction Detail

Balance

2 DD/MM/YYSSSSSS-

AAAAAAAA CCC

16 character MAX account name

Type of Payment (see list of key entries below)

(+ve or -ve) NNNNNNNNNN

NNN.NN

18 character MAX reference

See transaction narrative analysis

below


NNN.NN

File Structure Changes

The structure of the CSV Export Files will be different in Commercial Banking Online.

Corporate Online has four different export files:

• Transaction (TRN) statement – Sterling Accounts

• Account Balance (ACC) Information – Sterling Accounts

• Transaction (TRN) statement – International Currency Accounts

• Account Balance (ACC) Information – International Currency Accounts.

In Commercial Banking Online a single CSV Export contains the same information as the four files above. You will need to update your local accounting software to use a single file.

Sterling AccountsField level changes:Key changes for export file structure in Commercial Banking Online:

• A header row is included.

• Account Name and Customer Reference are new fields.

• Forward Posting Flag field does not exist.

• Amount and Transaction Description fields are not fixed length.

• Post Date is in format DD/MM/YYYY.

• The amount is merged into one field, with positive values for credits and negative values for debits.

• Sort code and Account number are combined into one field.

Transaction Statement – TRN:

Corporate Online

.TRN Export

A B C D E F G H

1 Posting Date

Amount Transaction Description

Transaction Code

Transaction Type

Forward Posted Flag

Sorting Code

Account Number

2 YYYYMMDD

NNNNNNNNNN NNN.NN

(16 char – Fixed Length)

See 'Transaction Narrative

Changes' section for detail. 80 or 149 character

options available

N/A D or C T or F SSSSSS AAAAAAAA


4


A B C D E F G H

1 Post Date

Account Number

Account Name


Transaction Detail

Balance

2 DD/MM/YYSSSSSS-

AAAAAAAA CCC




NNN.NN



below


NNN.NN

Account Balance Information – ACC:

Understanding the formats:

Dates:

DD/MM/YYYY Date written in numerical format e.g. 13/01/2018DD-MMM-YY Date in short written format e.g. 13-Jan-18

Account Details:

SSSSSS Sort CodeAAAAAAAA Account NumberCCC ISO Currency Code e.g. GBP

Balance and Transaction Amounts:

N Numeric Character

Please see the following pages for full specifications for the Commercial Banking Online CSV Export.

Row level changes:Commercial Banking Online has the same transaction lines as Corporate Online.

However, there are changes in the lines provided for summary balance and transaction information:

• Commercial Banking Online has two summary lines for balances for each account. These can be identified with Opening Ledger and Closing Ledger in the Type field.

• Corporate Online has balance information in the ACC file. It also includes a total of debits and credits to the account which is not available on Commercial Banking Online.

Corporate Online

.ACC Export

A B C D E F G H I J K L

1 Sort Code

Account Number

Account Name

Not Used

Balance Date

Ledger Balance

Not Used

Not Used

Not Used

Not Used

Today's Debits

Today's Credits

2 SSSSSS AAAAAAAA 35 character max account

nameN/A YYYYMMDD N.NN N/A N/A N/A N/A N.NN N.NN


5


A B C D E F G H

1 Post Date

Account Number

Account Name


Transaction Detail

Balance

2 DD/MM/YYYYSSSSSS-

AAAAAAAA CCC




NNN.NN



below


NNN.NN

International Currency AccountsField level changes:Key changes for export file structure in Commercial Banking Online:

• A header row is included.

• Account Name and Customer Reference are new fields.

• Forward Posting Flag field does not exist.

• Amount and Transaction Description fields are not fixed length.

• Post Date is in format DD/MM/YYYY.

• The amount is merged into one field, with positive values for credits and negative values for debits.

• Sort code and Account number are combined into one field.

See how the fields are ordered and formatted differently in Commercial Banking Online below:

Transaction Statement – TRN:

Corporate Online

.TRN Export

A B C D E F G H I

1 Value Date

Amount Transaction Description

Transaction Code

Transaction Type

Processing Date

Forward Posted Flag

Sorting Code

Account Number

2 YYYYMMDD

NNNNNNNNNN NNN.NN

(16 char – Fixed Length)

See 'Transaction Narrative

Changes' section for detail. 80 or 149 character

options available

N/A D or C YYYYMMDD T or F SSSSSS AAAAAAAA


A B C D E F G H

1 Post Date

Account Number

Account Name


Transaction Detail

Balance

2 DD/MM/YYYYSSSSSS-

AAAAAAAA CCC




NNN.NN



below


NNN.NN

Account Balance Information – ACC:

Corporate Online

.ACC Export

A B C D E F G H I

1 Account Name

Sort Code

Account Number

Not Used

Balance Date

Overnight Balance

Today's Debits

Today's Credits

Not Used

235 character max account

nameSSSSSS AAAAAAAA N/A YYYYMMDD N.NN N.NN N.NN N/A


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Understanding the formats:

Dates:

DD/MM/YYYY Date written in numerical format e.g. 13/01/2018DD-MMM-YY Date in short written format e.g. 13-Jan-18

Account Details:

SSSSSS Sort CodeAAAAAAAA Account NumberCCC ISO Currency Code e.g. GBP

Balance and Transaction Amounts:

N Numeric Character

Please see the following pages for full specifications for the Commercial Banking Online CSV Export.

Row level changes:Commercial Banking Online has the same transaction lines as Corporate Online.

However, there are changes in the lines provided for summary balance and transaction information:

• Commercial Banking Online has two summary lines for balances for each account. These can be identified with Opening Ledger and Closing Ledger in the Type field.

• Corporate Online has balance information in the ACC file. It also includes a total of debits and credits to the account which is not available on Commercial Banking Online.


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File Specification for the Balances & Transactions CSV Export

File Delimiter: Comma (,)

Text Qualifier: Double quotes (")

Header Lines: 1

Field Position

Field Name Description Field

FormatMax Characters

1 Post Date Date on which the transaction information was posted to your account DD/MM/YYYY 10

2 Account Number

The account number and currency of the account to which the transaction and balance information is posted

SSSSSS-AAAAAAAA CCC 19

3 Account Name The account name registered on Commercial Banking Online

Alphanumeric (no special characters) 18

4 Type The type of transaction – common entries are provided in the Transaction Code section


5 Amount The amount of the transaction in the account currency N.NN 18,2

6 Customer Reference

The payment reference for the transaction, previously only provided within the Narrative field on Corporate Online


7 Transaction Detail

Detail of the transaction – this will change based on the transaction type. Examples for common entries are provided in the Transaction Narratives section

Max 90 characters, split into 18 characters section. See Transaction Narrative section for detail

90

8 Balance The intra-day balance of the account post processing of the transaction N.NN 18,2


8

Transaction Code ChangesCommercial Banking Online shows information about each transaction in a different way to Corporate Online.

Transaction TypeThe Balance & Transaction report in Commercial Banking Online includes a Type field, to describe the type of transaction. This replaces the information provided in the Type field and by the 3-character transaction code within the Narrative field on Corporate Online.

See how the Corporate Online transaction code and Type entries map to the Type description in Commercial Banking Online below.

Debit / Credit Commercial Banking Online Type entry

Corporate Online Type

Corporate Online transaction code (within Narrative)

Debit

Faster Payment D FPO

CHAPS Payment D TFR

Direct Debit or Bacs Payment D DD

Account Debit D TFR

Miscellaneous D -

ATM Withdrawal D -

Counter Withdrawal D -

Card Transaction D CD

Standing Order Paid D SO

Credit

Faster Payment C FPI

CHAPS Payment or International Payment

C TFR

Bank Giro Credit C BGC

Account Credit C TFR

Cheque C -

Cash Deposit C -

Counter Deposit C -

Standing Order C SO

Identifying Debits & CreditsIn Corporate Online debits to your accounts are indicated by a positive value in the Amount field and entry D in the Transaction Type field, with credits to your accounts identified by a positive vale in the Amount field and entry C in the Transaction Type field.In Commercial Banking Online a single field Amount is provided with debits to your account indicated by a negative value and credits to your accounts identified by a positive value.


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Transaction Narrative ChangesThe following pages include descriptions for the transaction detail field in the Commercial Banking Online CSV Export.

Payment Category Payment Type Debit or Credit Page Number

Domestic Payments

Faster Payment Dr 11

Faster Payment Cr 12

CHAPS Dr 13

CHAPS Cr 14

BACS Dr 15

BACS Cr 16

Inter-Account Transfer Dr 17

Inter-Account Transfer Cr 18

International Payments

Euro / International MoneyMover

Dr 19

Euro / International MoneyMover

Cr 20

Non-channel Transactions

Cheque Dr 21

Cheque Cr 22

Card Transaction Dr 23

Bank Giro Credit Cr 24

ATM/Counter Withdrawal Dr 25

ATM/Counter Deposit Cr 26

Direct Debit Dr 27

Unpaid Direct Debit Cr 28

Standing Order (Paid) Dr 29

Standing Order (Received) Cr 30


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Transaction Narrative Changes

Payment Type Faster Payments

Debit or Credit to the Account Dr

Key DifferencesThe Commercial Banking Online Faster Payments transaction narrative for debits from your accounts is different from Corporate Online in the following ways:

Characters

Corporate Online – two options are available for export:

• 149 characters, in 4 sections of 25 and a fi nal section of 49.

• 80 characters, in 3 sections of 25 and fi nal section of 5 characters. This is the same as the 149 character narrative but cut off at 80 characters.

Commercial Banking – 54 characters, in 3 sections of 18.

Transaction Code

Corporate Online – the FPO transaction code is included in characters 23-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.

Today’s vs. historic statement

Corporate Online – on today’s statement the Transaction Timestamp is not provided.Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.

Transaction Narrative ChangesApart from the transaction code, the transaction narrative on Commercial Banking Online includes the same information found in Corporate Online. However, the structures of the narratives have changed.

See how the transaction narrative information is structured differently in the table below:

ContentCommercial Banking Online

Character No.Commercial Banking Online

FormatCorporate Online

Character No.

Beneficiary Name & Transaction Code 1-18 Free text – variable length

No Transaction Code included 1-25

Unique Faster Payment ID 19-36 Fixed length – 18 characters 26-50

Payment Reference 37-54 Free text – variable length 51-75

Remitter Sort Code & IFP Transaction Code 55-72

Sort Code: SSSSSS (characters 55-60)

IFP Transaction Code: '10' (characters 66-67)

76-100

Transaction Timestamp 73-90 DDMMMYYYY HH:MI 101-149 (not included on today’s statement)

Transaction Narrative Example


11


Payment Type Faster Payments

Debit or Credit to the Account Cr

Key DifferencesThe Commercial Banking Online Faster Payments transaction narrative for credits to your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the FPI transaction code is included in characters 23-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.


Corporate Online – on today’s statement the Transaction Timestamp is not provided.Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.






Character No.

Debit Account Name 1-18 Free text – variable lengthNo Transaction Code included 1-25






76-100

Transaction Timestamp 73-90 DDMMMYYYY HH:MI 101-149 (not included on today’s statement)



12


Payment Type CHAPS Payments


Key DifferencesThe Commercial Banking Online CHAPS transaction narrative for debits from your accounts is different from Corporate Online in the following ways:

Characters




Commercial Banking – maximum 54 characters, in 3 sections of 18.

Transaction Code

Corporate Online – the TFR transaction code is included in characters 23-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.

Payment Reference

Corporate Online – the debit account reference appears is provided two sections in characters 26-43 and 51-68.Commercial Banking Online – the debit account reference is provided in characters 19-36 and a 10 digit automated reference provided in characters 37-54.






Character No.

Beneficiary Name 1-11 Free text – variable length 1-11

F/FLOW 13-18 Fixed text – "F/FLOW"No Transaction Code included 13-18

Debit Account Reference 19-36 Free text – variable length 26-75

Auto-generated Payment Reference 37-54 Numeric – variable length -



13


Payment Type CHAPS Payments


Key DifferencesThe Commercial Banking Online CHAPS transaction narrative for credits to your accounts is different from Corporate Online in the following ways:

Characters




Commercial Banking – maximum 54 characters, in 3 sections of 18.

Transaction Code







Character No.

F/FLOW 1-6 Fixed text – "F/FLOW" 1-6

Debit Account Name 8-18 Free text – variable length No Transaction Code included 8-18

Payment Detail 19-54 Free text – variable length 26-75



14


Payment Type BACS


Key DifferencesThe Commercial Banking Online BACS transaction narrative for debits from your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the DD transaction code is included in characters 24-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.

Payment Reference

Corporate Online – for BACS multiple payments the Beneficiary Name is replaced by text PAYMENT BAT and a five digit numeric reference number. Commercial Banking Online – for BACS multiple payments the Beneficiary Name is replaced by a 10 digit numeric reference number.

Transaction Narrative ChangesThe transaction narrative on Commercial Banking Online contains different information to Corporate Online and the structures of the narratives have changed.





Character No.

Beneficiary NameOrBatch Reference (for BACS multiple payments)

1-18

Free text – variable lengthOr

10 digit numeric reference number: NNNNNNNNNN

No Transaction Code included

1-18


Transaction Narrative ExampleBACS Single:

BACS Multiple:


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Payment Type BACS


Key DifferencesThe Commercial Banking Online BACS transaction narrative for credits to your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the BGC transaction code is included in characters 23-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.






Character No.





16


Payment Type Inter-Account Transfer (GBP)


Key DifferencesThe Commercial Banking Online Inter-Account Transfer (IAT) transaction narrative for debits from your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code


Account Identifier

Corporate Online – does not contain a reference for the payment.Commercial Banking Online – characters 1-18 contain the debit account reference for the payment or an auto-generated payment ID.


Corporate Online – on today’s statement the narrative will initially appear as SUNDRY DEBIT.Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.






Character No.

Debit Account Reference 1-18

Free text – variable length(auto-generated 10 digit number

if reference not entered)No Transaction Code included

-

TO 19-20 Fixed text – "TO" 1-6 (text 'TO A/C')

Beneficiary Account and Sort Code 22-36

Sort Code: characters 31-36Account Number: characters 22-29

26-42(Sort Code: characters 35-40

Account Number: characters 26-33)



17


Payment Type Inter-Account Transfer (GBP)


Key DifferencesThe Commercial Banking Online Inter-Account Transfer (IAT) transaction narrative for credits to your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code


Payment Reference

Corporate Online – does not contain a reference for the payment.Commercial Banking Online – characters 1-18 contain the debit account reference for the payment or an auto-generated payment ID.


Corporate Online – on today’s statement the narrative will initially appear as SUNDRY CREDIT.Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.






Character No.

Beneficiary Reference 1-18

Free text – variable length(auto-generated 10 digit number

if reference not entered)No Transaction Code included

-

FR 19-20 Fixed text – "FR" 1-8 (text 'FROM A/C')

Debit Account and Sort code 22-36

SSort Code: characters 31-36Account Number: characters 22-29

26-42(Sort Code: characters 35-40

Account Number: characters 26-33)



18


Payment Type Euro & International MoneyMover


Key DifferencesOn Corporate Online the transaction and balance statements for international currency accounts are different from those for domestic GBP accounts. On Commercial Banking Online a single Balances & Transactions CSV export is available for all accounts.The Commercial Banking Online Euro & International MoneyMover transaction narrative for debits from your accounts is different from Corporate Online in the following ways:

Characters




Commercial Banking – 36 or 54 characters, in 2 or 3 sections of 18.


Corporate Online – on today’s statement the narrative changes for today’s transaction vs. historic transactions. The historic view of the transaction is updated to no longer include the reference, amount and exchange rate.Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.

Transaction Narrative ChangesThe transaction narrative on Commercial Banking Online includes the same information found in Corporate Online. However, the structures of the narratives have changed.





Character No.

Foreign Transaction Reference 1-18 FTNNNNNNNNNNNNNN 1-25

International Payment Indicator 19-25 Text 'FOREIGN' 25-31

Currency 27-29CCC

Only provided for certain international payments

33-35

Exchange Rate Detail 37-54N.NN AT N.NNNN

Only provided for certain international payments

-



19


Payment Type Euro & International MoneyMover


Key DifferencesOn Corporate Online the transaction and balance statements for international currency accounts are different from those for domestic GBP accounts. On Commercial Banking Online a single Balances & Transactions CSV export is available for all accounts.The Commercial Banking Online Euro & International MoneyMover transaction narrative for credits from your accounts is different from Corporate Online in the following ways:

Characters




Commercial Banking – 18 characters.

Debit Account Information

Corporate Online – provides a currency transaction identifi er and foreign transaction reference.Commercial Banking Online – F/FLOW code and the payment remitter’s name is provided.


Corporate Online – on today’s statement the narrative changes for today’s transaction vs. historic transactions. Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time.






Character No.

Funds Flow Indicator 1-7 F/FLOW -

Remitter Name 8-18Free text - variable length

No Transaction Code included26-50



20


Payment Type Cheque


Key DifferencesThe Commercial Banking Online transaction narrative for Cheque debits from your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Cheque Numeric Reference 1-18 Numeric – variable length 1-25



21


Payment Type Cheque


Key DifferencesThe Commercial Banking Online Cheque transaction narrative for credits to your accounts is different from Corporate Online in the following ways:

Characters






Corporate Online – on today’s statement the narrative will appear as ‘SUNDRY CREDIT’ which is then updated to show the cheque number or processing bank location. Commercial Banking Online – there is no difference between today’s and a historic statement and transaction posting is real-time






Character No.

Cheque Numberor Processing Bank Location/Reference

1-18 Free text – variable length 1-25



22


Payment Type Card Transaction


Key DifferencesThe Commercial Banking Online transaction narrative for Card Transaction debits from your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Beneficiary Name 1-18 Free text – variable length 1-25

Card Transaction Reference 19-20 Fixed text – "CD" 26-27

Last 4 digits of card number 22-25 Fixed length – 4 characters 29-32



23


Payment Type Bank Giro Credit


Key DifferencesThe Commercial Banking Online transaction narrative for Bank Giro Credits to your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Bank Giro Credit Numeric Reference 1-18 Numeric – variable length 1-25



24


Payment Type ATM / Counter Withdrawal


Key DifferencesThe Commercial Banking Online transaction narrative for ATM or Counter Withdrawals from your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Processing Bank Location/Reference 1-18 Free text – variable length 1-25

Card Transaction Reference 19-20 Fixed text – "CD" 26-27

Last 4 digits of card number 22-25 Fixed length – 4 characters 29-32

Value Date 27-33 DDMMMYY 34-40



25


Payment Type ATM / Counter Deposit


Key DifferencesThe Commercial Banking Online transaction narrative for ATM / Counter Deposits to your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Processing Bank Location/Reference 1-18 Free text – variable length 1-25



26


Payment Type Direct Debit


Key DifferencesThe Commercial Banking Online transaction narrative for Direct Debits from your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the DD transaction code is included in characters 24-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.


Apart from the transaction code, the transaction narrative on Commercial Banking Online includes the same information found in Corporate Online. However, the structures of the narratives have changed.





Character No.

Beneficiary Name 1-18 Free text – variable lengthNo Transaction Code included 1-18

Payment Reference ID 19-36 Free text – variable length 26-50



27


Payment Type Unpaid Direct Debit


Key DifferencesThe Commercial Banking Online transaction narrative for Unpaid Direct Debits on your accounts is different from Corporate Online in the following ways:

Characters










Character No.

Unpaid Direct Debit Message 1-14 Fixed text – "UNPAID D/D REF" 1-14

Payment Reference ID 19-36 Free text – variable length 26-50



28


Payment Type Standing Order (Paid)


Key DifferencesThe Commercial Banking Online transaction narrative for Standing Order (Paid) debits from your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the SO transaction code is included in characters 24-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.






Character No.

Beneficiary Name 1-18 Free text – variable lengthNo Transaction Code included 1-25



29


Payment Type Standing Order (Received)


Key DifferencesThe Commercial Banking Online transaction narrative for Standing Order (Received) credits to your accounts is different from Corporate Online in the following ways:

Characters





Transaction Code

Corporate Online – the FPI transaction code is included in characters 23-25.Commercial Banking Online – the narrative does not include the transaction code, which is now found in the Type field.


Corporate Online – on today’s statement the Transaction Timestamp is not provided.Commercial Banking Online – there is no diff erence between today’s and a historic statement and transaction posting is real-time.






Character No.







76-100

Transaction Timestamp 73-90 DDMMMYYYY HH:MI101-149

(not included on today’s statement)



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Find out more

We hope you have found this Guide clear and easy to understand but remember, our Helpdesk team are always ready to answer any query you may have.

You can reach them on 0808 202 1390† between 7.30am – 6pm, Monday to Friday excluding bank holidays.† Telephone calls may be recorded for security purposes

and monitored under our quality control procedures.

Important informationLloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Telephone: 020 7626 1500. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Regulation number 119278.

Lloyds Bank International Limited trading as Lloyds Bank and Lloyds Bank Commercial Banking, registered Office and principle place of business: PO Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey No. 4029. regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending.

The Isle of Man branch of Lloyds Bank International Limited is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and investment business and is also registered as an insurance intermediary in respect of general business.

The Guernsey branch of Lloyds Bank International Limited is licensed to conduct banking, investment and insurance intermediary business by the Guernsey Financial Services Commission under the Banking Supervision (Bailiwick of Guernsey) Law 1994, the Protection of Investors (Baiilwick of Guernsey) Law 1987 and the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law 2002.

Lloyds Bank plc is covered by the Financial Ombudsman Service (FOS). Please note due to FOS eligibility criteria not all Lloyds Bank business customers will be covered.

Our service promiseIf you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at lloydsbank.com/business

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balances & transactions csv export guide · 2018-06-01 · balances & transactions csv...

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