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Page 1: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

© B·

A·D

GmbH

B·A·D Gesundheitsvorsorgeund Sicherheitstechnik GmbH

www.bad-gmbh.dewww.teamprevent.com

Page 2: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Our objectives

We are the leading, independentservice group and preferred partner forhigh-quality, innovative and forward-looking preventive health andoccupational health and safetyservices, benefiting our clients, theiremployees and society.

Vision

Page 3: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Our mission is to provide innovative, beneficialand future-oriented services in the field ofpreventive healthcare and occupational health andsafety for our clients and their employees throughoutEurope, taking into account the latest scientific andtechnical findings.

Our goal, not only at the workplace, is to protectpeople from health risks and maintain and promotetheir health and productivity, thus enabling them, thecompanies that employ them, society and futuregenerations to benefit.

Mission

Our objectives

Page 4: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

1976 1994 1997 2003 Today1992 1995 20022001 200620052004 2008

Foundation of B.A.D e.V. by22 “Berufsgenossenschaft”institutions for statutoryaccident insurance andprevention and theRheinische Gemeindeunfall-versicherungsverband

Foundation ofB·A·D Gesundheits-vorsorge und Sicher-heitstechnik GmbH

Germany-wideimplementation ofSAP R/3 for allbusiness processes

Foundation ofMAS GmbH

Establishment of theoccupational safetyservice as described inBGV A2

Foundation ofZAE GmbH

Foundation ofAAM GmbH,Italy

Foundation ofconcada GmbH

ZAE GmbHbecomesIntegriCertGmbH

Foundation ofTeam prevent– Gesund undsicher arbeitenGmbH,Austria

Acquisition of3cert andUVM ConsultingGmbHTakeover ofDeutsche TelekomAG‘s GBZhealthcare andcounselling centre

2007

Timeline

Acquisition ofSAFEMED GmbH andfoundation of KardiaSafe s.r.o., CzechRepublic,and Team prevent inEngland, Slovakia,Turkey, Ukraine,Poland and BulgariaIntroduction of a newpay agreement with aperformance-assessment and target-agreement system

Foundation ofTeam preventItalyMerger ofPrepoTeam andTeam prevent CZ

Market leader inthe field of“health andsafety at theworkplace” inGermany andEurope

Page 5: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

MAS GmbH 50%

concada GmbH 100%

UVM GmbH 100%

3 Cert GmbH 70%

Terminal for Kids gGmbH 50%

B.A.D e.V.

B·A·D GmbH 100%

Team prevent Austria 75%

Team prevent UK 100%

Budget Committee

Executive Committee Audit Committee

Advisory Board

Supervisory Board Shareholder Meeting

General Management

Foreign operations Domestic operations

Subsidiary

Participating interests

Subsidiary

Participating interests

Team prevent Ukraine 40%

AAM GmbH 75%

Team prevent-Prepo CZ 50%

Team prevent Slovakia 100%

Team prevent Poland 70%

Team prevent Turkey 51%

Team prevent Bulgaria 51%

General Meeting

Structure of the B·A·D / Team prevent Group

Team prevent Italy 50%

Page 6: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Team prevent UK Ltd.

AAM s.a.r.l

Team prevent AustriaGmbH

Subsidiaries/participating interests(Germany + abroad)

Subsidiaries/participating interests

UVM GmbH

Medical AirportService GmbH

3cert GmbH

concada GmbH

Team prevent Poland

Team prevent SK

Team prevent Bulgaria

Team prevent Turkey

Team prevent- Prepo CZ

Team prevent Ukraine

Team prevent Italy

Terminal forKids gGmbH

Page 7: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Always close to the clientA nationwide network: 190 health centres in Germany plus mobile examination units

Head office

Health centres

Regional sales management offices

Local service

Düsseldorf

Bonn

WiesbadenSaarbrücken

TübingenMunich

Landshut

Bayreuth

Weimar

Magdeburg

BerlinVisselhövede

Hamburg

Villingen-Schwenningen

Hanover

Page 8: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Our clients

All commercial sectors and publicinstitutions

Different sizes

4 million people in gainful employment

200,000 sites

140,000 enterprises

40% of our clients use our serviceson a nationwide basis

40%

Page 9: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Institutions for statutory accident insurance and preventionChemicals, building, woodworking, foodstuffs & catering, vehicle operation, etc.

Ministries at the national and federal-state levelNational: Transport, defence, financeFederal-state: Schools, youth, children (North Rhine-Westphalia & Baden-Württemberg), interior (Saarland),etc.

ResearchFraunhofer Gesellschaft, German Cancer Research Center, Max-Planck, various universities, etc.

HealthcareRegensburg University Hospital, BG Klinik Hamburg, Techniker Krankenkasse, AOK Bayern, etc.

RetailNordsee, Plus, Aldi, Hornbach, Dehner, AVA, etc.

IndustryMAN Roland, Linde, Hewlett Packard, Oracle, Abbott, Thyssen Krupp, E.ON, Siemens, etc.

ServicesLTU, KPMG, ADAC, Accor, ver.di, , MLP, Thomas Cook, TNT, Deutsche Telekom AG, etc.

Reference clients

Page 10: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

40% of our clients come to B·A·D through recommendations

95% of B·A·D clients in the field of occupational health would recommendB·A·D to others

Strengths: Our employees’ specialist expertise

Reliability

Local branches

Client satisfaction

Key findings of the 2008 client survey

Contracts with ourclients run for anaverage of nine

years

Page 11: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

3Cert GmbH, in which B·A·D holds aparticipating interest, was the firstcompany in Germany to achieveaccreditation as a certification body forOHSAS 18001.

Quality management

Certification in accordance with DIN EN ISO 9001:2008 MAAS-BGW (qu.int.as) Management of work safety an health

OHSAS 18001:2007

Accredited in accordance with DIN EN ISO/IEC 17020:2004

(Risk assessment, hygiene, explosion protection)

Requirements of the Federal HighwayResearch Institute (BASt)

Client satisfactionsurvey every two years

Managementsystem

Page 12: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Sales development at B·A·D GmbH

79.4

1996

82.9

1997

84.3

1998

89.7

1999

95.0

2000

98.8

2001

108,8

99.8102.8

2002

105.4

2003

110.3106.5 106.8

2004

110.8

2006

109.1

114.6125.7

2007

133.7

2008

138.3

148.8*

In millionsof euros

B·A·D Group* sales based on participating interestB·A·D GmbH

A bright future

2005

112.8

106.5

Page 13: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

B·A·D GroupB·A·D Group

B·A·D GmbHB·A·D GmbH

Workforce (incl. participating interests)

Awarded the TOP JOB –100 beste Arbeitgeberdes Mittelstandes (100 best SME employers)certificate three times in a row(2007, 2008 and 2009)

In 2008 awarded “Total E-Quality” certificatefor a corporate HR policy geared to equalopportunities

Awarded the TOP JOB –100 beste Arbeitgeberdes Mittelstandes (100 best SME employers)certificate three times in a row(2007, 2008 and 2009)

In 2008 awarded “Total E-Quality” certificatefor a corporate HR policy geared to equalopportunities

1,966 employees(1,508 FTEs)1,966 employees(1,508 FTEs)

2,400 employees(1,800 FTEs)2,400 employees(1,800 FTEs)

Page 14: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Employees

1,966 qualified employees

Page 15: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 16: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 17: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 18: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 19: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 20: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Page 21: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 22: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 23: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 24: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 25: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 26: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Product portfolio

Page 27: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

The occupational health & safety success factor

Performance, on client’s behalf,of the tasks required by theGerman Act on OccupationalSafety and Health,Occupational Safety Act andthe rules issued by theinstitutions for statutory accidentinsurance and prevention

Workplace analyses:risk assessments

Advice on all issues related to occupational healthand safety and accident prevention (including thecreation of an OH&S structure, companyinspections, assessment of working conditions andanalysis of work processes)

Page 28: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

The safety success factor Advice on all issues related to occupational health and safety

and accident prevention (including the creation of an OH&Sstructure, company inspections and inspections of plant)

Performance of officer functions for the following areas:hazardous goods/substances, environmental protection,radiation/laser protection, hazardous incidents

Workplace analyses: Risk assessments Explosion protection, radiation protection Environment, waste Safety & health coordination (building-site coordination)

Success factors

Page 29: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

The safety success factor

Fire protection: B·A·D employees serve as officers and“Sachverständige” appraisers, draw up maps (escape routes andaccess plans for the rescue services, evacuation, fire brigade)

Inspections: Work equipment, electrical equipment, materialshandling equipment and machinery, lifts, playgrounds and leisurefacilities (accident prevention regulations, management of itemsfor inspection)

Training: Forklift drivers, safety officers

Success factors

Page 30: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Hygiene/infection protection: HACCP system Hygiene management/hygiene plans Provision of a hygiene officer Provision of a hygiene professional Provision of a hospital hygiene specialist

Success factors

Training(infection protection, MRSA, Food HygieneOrdinance)

Analysis (foodstuffs, surfaces) Industry audit

The safety success factor

Page 31: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

300 safety specialists…The safety success factor

Page 32: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

…more than 80 additional QualificationsThe safety success factor

~ 3 qualifacations per safety specialist

Page 33: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Preventive occupational health examinations inaccordance with codes of rules drawn up by theinstitutions for statutory accident insurance andprevention, pre-employment medical and fitnessexaminations

Medical checks: individual preventive health care

Workplace health management Health advice: e.g. on eating habits and stress

Success factors

The preventive health care success factor

Travellers’ health: advice, examination andvaccination

Rehabilitation: case management

Medical service centres Traffic medicine: Examinations required for

professional drivers by the Ordinance on Drivers’Licences; medical & psychological assessment offitness to drive

Page 34: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

1,300 medical employees, of whom 500 are physicians

Success factors

Specialist fields

• Occupational health• Internal medicine• Anaesthesiology• Skin and venereal diseases• Surgery

Specialist fields

• Occupational health• Internal medicine• Anaesthesiology• Skin and venereal diseases• Surgery

Additional qualifications

• Environmental and socialmedicine

• Tropical medicine, airpassengers’ health, travellers’health

• Sports medicine• Emergency medicine• Psychotherapy• Phlebology• Chiropractic therapy• Allergology• Hygiene

Additional qualifications

• Environmental and socialmedicine

• Tropical medicine, airpassengers’ health, travellers’health

• Sports medicine• Emergency medicine• Psychotherapy• Phlebology• Chiropractic therapy• Allergology• Hygiene

The preventive health care success factor

Page 35: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Other specialists

Success factors

Qualifications•Biologists

•Sports scientists

•Occupational therapists

•Physiotherapists

•Health managers

The preventive health care success factor

Page 36: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Psychological/social issues• Psychosocial counselling for all problems

and conflicts connected to the employee’s workplaceand his/her private life

• Individual (face-to-face) counselling• Support in an emergency• Coaching, workshops, papers, seminars and

training courses on psychosocial subjects• Freecall service line

• Disability management

The human resources success factor

Page 37: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Success factors

Qualifications

• Energy psychotherapy• Client-centred counselling• Conflict management• Systemic hypnotherapeutic coaching• Team development• Organisational consulting• Solution-focused systemic constellations• Solution-oriented and competence-oriented

counselling• Mediation• “Diplom” degree in systemic coaching• Gestalt therapy• NLP practitioner and master• Addiction counselling• Debt counselling• “Diplom” degree in theme-centred interaction• Crisis intervention• Course facilitation and management• Progressive muscle relaxation• Family therapy

Qualifications

• Energy psychotherapy• Client-centred counselling• Conflict management• Systemic hypnotherapeutic coaching• Team development• Organisational consulting• Solution-focused systemic constellations• Solution-oriented and competence-oriented

counselling• Mediation• “Diplom” degree in systemic coaching• Gestalt therapy• NLP practitioner and master• Addiction counselling• Debt counselling• “Diplom” degree in theme-centred interaction• Crisis intervention• Course facilitation and management• Progressive muscle relaxation• Family therapy

45 qualified experts for counselling ofemployees and managers

The human resources success factor

Page 38: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Investing in the future: environment, health & safety

We carry out research in the following areas: Occupational medicine Occupational safety Occupational hygieneThe ideas for our research come from current trends in the world ofwork or questions posed by our clientsExample projects: Examination of individual risk patterns of

psychological factors Sector-specific health issues in interior design enterprises EQUAL-SPIN/disability management Self-assessment as a method of health-promoting

work design in the care sector (INQA)

Research

Page 39: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Information: PreSys knowledge portal

The experience we’ve gained whilst providingadvisory and support services to more than200,000 enterprises, coupled with the knowledgeof more than 1,000 experts, means we’re familiarwith all the questions out there – and we have theanswers. All of this knowledge is available in theB·A·D knowledge portal, PreSys.

PreSys brings together knowledge on preventionin an internet-based information platform.

PreSys offers our clients and partners swiftaccess to current and relevant information onoccupational medicine, safety, hygiene andpreventive health care at the workplace.

PreSys can be used via the internet, extranet andclients’ intranets.

Services

Page 40: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Training: concada GmbH

Working in small groups, participants in“concada-Akademie” seminars and in-housecourses benefit from high-quality expertinformation that reflects workplace needs.

The training ranges from foundation coursesrequired by law through to refresher courses forenvironmental protection officers.

There are also seminars covering all aspects oftechnical employees’ and managers’ work,focusing on management systems.

Where specified by current law, all of thecourses are recognised by the relevantauthorities throughout Germany andparticipants who complete the trainingsuccessfully are awarded a certificate.

Services

Page 41: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Systems consultancy: UVM Consulting GmbH

UVM Consulting GmbH develops individualstrategies and implements them expertly forcompanies, associations and managementin business and industry as well as for non-profit organisations.

Management systems Control of complex processes Personnel development Industrial engineering Changes in the healthcare system Information management and

IT development Culture management Rating

Services

Page 42: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Certification: 3cert

System certification with added value. Aswell as checking compliance with standards’requirements, 3cert also offers potentialanalyses, as part of the audits, with the aimof improving and evolving the system.

Services

TGA - Trägergemeinschaft fürAkkreditierung GmbH

Deutsches Akkreditierungssystemfür Prüfwesen GmbH

Berufsgenossenschaft fürGesundheitsdienst undWohlfahrtspflege

Kooperation für Transparenz undQualität im Gesundheitswesen

Kassenärztliche VereinigungNordrhein - qu.no

Kassenärztliche VereinigungWestfalen-Lippe

Page 43: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Higher qualityIn your business segment: concentration on your core businessIn service provision: B·A·D employees deliver specialist expertise

Higher transparencyHighly transparent prices and invoicesIndividual documentation of services performed

Higher employee satisfactionTightly knit network of B·A·D branches means we’re never far and

clients can reach us quickly B·A·D’s pool of human resources guarantees reliable and flexible

provision of services to clients’ employees

Advantages of working with us

Page 44: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Advantages of working with us

More flexibilityOne single source for all services makes individual strategies possible withminimum coordination (implementation)Capacity planning regularly adapted to clients’ needs

Fewer risksCompliance with legislation and with delivery deadlines(risk management – German Corporate Control and Transparency Act)B·A·D has experience in providing services for all sectorsHigh level of data security thanks to a modern IT solution

Lower costsLess administrative effort(e.g. HR department, accounting and purchasing)No continuing training costs for own employees

Page 45: B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH · 2011. 4. 4. · Hygiene/infection protection: HACCP system ð§Hygiene management/hygiene plans ð§Provision of a hygiene

Our aim

“A working relationship that is

based on partnership and

trust and benefits everyone

involved”