b2b recovery services in india
TRANSCRIPT
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ROFILE
INDIA’s FIRST & ONLY ONLINE
ATTORNEY BASED INTERNATIONAL DEBT RECOVERY SPECIALIST
... Converting Loss into
1
INDIA DEBT RECOVERY
( A Division of AEREN IT SOLUTIONS PVT LTD.)SCO. 35, Sector !, C"#n$i%#r", In$i# &!''&
E#i* + Infoin$i#$e-trecover.coURL + ///.in$i#$e-trecover.co
INDIA0s 1IRST 2 ONL ONLINE ATTORNE 4ASEDINTERNATIONAL DISPUTE ANA6EENT 2 DE4T RECOVER
SPECIALIST
... Converting Loss into Profit.
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Contents
About us !"
Vision# $ission & V%ue Pro'osition (
Our A''ro%)* +
Org%ni,%tion Stru)ture -
$%n%geent %n/ Te% 0!12
Pro/u)t & Servi)es 13
Debt Re)over4 $et*o/s 1!1+
Debt Re)over4 'ro)ess Fo5 C*%rt 1-
Eng%geent $o/e 10!26
Our Te)*noog4 21
Our Business 7ro5t* C*%rt 22
Our Re)over4 Su))ess R%te C*%rt 23
Our 7eogr%'*i) Presen)e 2!2-
8u%it4 Pr%)ti)es 20!36
D%t% Se)urit4# Con9i/enti%it4 %n/ Priv%)4 31
Our F%)iit4 %n/ In9r%stru)ture 32!33
Our :e%/ 8u%rter )u Deiver4 Centre 3
Our A/v%nt%ge 3"
Cre/enti%s 3(
$ebers*i' 3+
C%se Stu/ies 3-!6
List o9 ;e4 Cients 1!3
Vie5 o9 our ne5 9%)iit4
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<
“We are India’s first and only online Attorney Based International
Dispute Resolution Management & Debt Recovery Specialists tat
offers total Integrated Solutions rigt from !egotiation to
"itigation# as $ne Stop Sop# aving %an India and International
presence
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About us
IDR is % /e/i)%te/ %r %n/ “Strategic Business Unit” o9 our ;no5e/ge Pro)essoutsour)ing servi)es# 9oun/e/ b4 % te% o9 e='erien)e/ CA %n/ Attorne4s. >e %re In/i%’s
9irst %n/ on4 Attorne4 b%se/ On ine “Dispute Resolution Manageent ! Debt Reco"er#
Agenc# “t$at 'rovi/es % tot% integr%te/ Soutions# %s “One Stop S$op” in In/i% %n/
Intern%tion%4 sin)e 266(.
IDR *%ve our 'resen)e in %ost % t*e %?or )ities in In/i% 5it* over (6 str%tegi) o99i)es
%n/ % te% o9 ore t*%n 1 *ig*4 %))o'is*e/ %5 %ttorne4s# retire/ ?u/ges# %))ount%nts
%n/ %n%geent )onsut%nts# t*%t 'rovi/e % @ui)# 9o)use/ %n/ 5or%be soution to our
)ient 5it* *ig* r%te o9 su))ess# 5*ist %int%ining strong %n/ %i)%be re%tions*i' 5it*
t*eir /ebtors.
IDR ever%ges its tenets o9 8u%it4# e='erien)es %n/ su))ess9u re)over4 *istor4# o99ers
@u%ititive %n/ *ig* su))ess re)over4 r%te t*%t %//s gre%ter v%ue to t*e business o9 our )ient.
>e *%ve been serving gob% 2666 )o'%nies %))ross /iverse in/ustries t*%t in)u/e 'aoo#
(oogle# )e*lett+%ac,ard# Reliance Insurance# Monster-com# Asian %aints etc%# %n/ t%e
'ri/e in bui/ing stretegi) ong ter )o%bor%tive '%rtner re%tions*i' t*en ven/or.
IDR tru4 re)ogni,e t*%t 'ro9ession% )ourtes4 is % vit% ingre/ient. IDR beieve t*%t sust%ine/
)ont%)t 5it* % /ebtor is t*e on4 soution. Our st%99 is *ig*4 tr%ine/ %n/ 9u4 un/erst%n/s t*e
)o'e=ities o9 t*e /i99i)ut %re%. At IDR# 4ou )%n rest %ssure/ 4our 'ort9oios %re )onst%nt4
%n%ge/ b4 @u%i9ie/ te%s o9 'ro9ession%s t*%t %re 9o)use/ /eivering resuts. Our re)over4
s'e)i%ists *%ve %)@uire/ 4e%rs o9 e='erien)e in v%rious in/ustries 5*i)* %o5s us to /eiver
o'tiu resuts %t ever4 st%ge o9 t*e re)over4 )4)e. T*oug*# our ob?e)tive is to re%)* %
'ositive %i)%be out)oe# %t ties it is ne)ess%r4 to %n%ge t*e re)over4 t*roug* eg%
'ro)ess# IDR /o not /e%4 in initi%ting itig%tion *%ving reg%r/ to t*e best eg% o'tions
%v%i%be ie L%5!Suit# >in/ing!u' 'etitions# )riin% )o'%ints# 5it* t*e )ient’s 'rior
)on)urren)e %''rov%. On)e in itig%tion# IDR routine4 utii,es 're!?u/gents ree/ies to
g%in ever%ge
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IDR is %n Attorne4 b%se/ Dis'ute Resoution $%n%geent & /ebt re)over4 'r%)ti)e grou'#
t*ere9ore IDR /o not /e'en/ u)* on t*e outsi/er’s %ttorne4 to *%n/e t*e itig%tion %s'e)t o9
t*e re)over4 )4)e. Our in!*ouse eg% )%'%biities %n/ e='ertise ensures en*%n)e/ eg%
e99i)ien)ies# )ost e99e)tiveness %n/ tie4 /eiver4 5it* gre%ter su))ess. IDR o99er
s'e)i%i,e/ eg% re)over4 'rogr%s to our )ients In ters o9 eg% )osts# tr%ns'%ren)4 is our
5%t)* 5or/. Costs %re on4 in)urre/ on t*e e='ress %ut*orit4 o9 our )ients %n/ re%isti)
%ssessents o9 )osts %re %5%4s 'rovi/e/. Be9ore our )ients re%)* t*e /e)ision to instru)t us
to issue 'ro)ee/ings# t*e4 5ou/ *%ve been brie9e/ on t*e /et%is o9 t*e )%se %n/ iei*oo/
o9 re)over4.
E%)* )ient )%se is *%n/e/ b4 % /e/i)%te/ 'ro9ession% te% )o'rise/ o9 e='erien)e/#
e='ert %n/ s'e)i%ise/ %ttorne4s# %))ount%nt# $BA# rig*t 9ro t*e beginning to t*e en/# b4
using )re%tive# 'r%)ti)% %n/ business oriente/ %''ro%)*es in *%n/ing )ients /ein@uent
%))ount 5it* *ig*est @u%it4 o9 'ro9ession% servi)es.
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&ision' Mission ! &alue Proposition
IDR *e's )ients %=ii,e t*eir return on re)eiv%bes %t ever4 st%ge o9 t*e re)over4 )4)e.
&ISIO() *o “*rans+or Dispute Resolution Manageent ! Debt Reco"er# Ser"ices”%
MISSIO() To /eiver ong ter bene9its %n/ e%sur%be v%ue to our )ustoers b4
ever%ging our
• Best 'eo'e t%ent
•Do%in no5e/ge & e='ertise
• Tenets o9 @u%it4 %n/ innov%tion
• Se9 sust%ining 'ro)esses 9r%e5or
• Cutting e/ge te)*noog4
&ALUE) Our "alue proposition is to ensure %=ii,e re)overies %t o5 )ost 5it* *ig*
s'ee/ b4 /eivering te)*noog4 en%be/ Dispute Manageent ! reco"er# solutions%
Our ong ter ob?e)tive is to ensure our )ients# to /eiver %=iu v%ues t*roug*#
%=iu re)overies# %n/ )ost s%vings# en*%n)e/ 'ro/u)tivit4 5it* *ig*est st%n/%r/ o9
@u%it4 %n/ )ontinuous 'ro)ess i'roveent %n/ )utting e/ge te)*noog4. IDR /eiver v%ue
9or one4 t*roug* our 'roven 9e=ibe %n/ tr%ns'%rent /eiver4 %n/ eng%geent o/e. IDR
beieve in bui/ing ong ter re%tions*i' %n/ ong!%sting str%tegi) '%rtners*i'. IDR *%ve
su99i)ient e='erien)e %n/ e='ertise nee/e/ to *e' enter'rises in tr%ns9oring t*eir business.
IDR /eiver te)*noog4 en%be/ re)over4 soutions to our )ients.
IDR *%ve been investing e=tensive4 in g%ining e='ertise 9or %n%ging )o'e= re)overies
%n/ tr%ns%ting t*is no5e/ge into )re%ting % /eiver4 stru)ture t*%t %=ii,es )ustoer
v%ue 5*ie inii,ing o'er%tion% riss.
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Our Approac$
• $%=ii,ing Dis'ute %n%geent &re)overies %n/ ensuring Cost re/u)tion# t*roug*
best /is'ute %n%geent & re)over4 'r%)ti)es# et*i)s best t%ent 'eo'e# en*%n)e/
'ro/u)tivit4# innov%tion# )utting e/ge te)*noog4 %n/ tie4 /eiver4.
• :ire best t%ents 9ro res'e)tive in/ustr4 %n/ its /eveo'ent t*roug* )ontinuous
e/u)%tion %n/ tr%ining 'rogr%.
• Consi/er%te %n/ Courteous %''ro%)*
• In)re%se/ %n/ sust%ine/ 9oo5!u' %n/ 'ressure
•
Atern%te Dis'ute Resoution
• Best re)over4 'r%)ti)es
• :ig*est st%n/%r/ o9 @u%it4 %n/ et*i)s.
• Fe=ibe %n/ tr%ns'%rent /eiver4 %n/ eng%geent o/e
• En*%n)ing se)urit4# 'riv%)4 %n/ )on9i/enti%it4
• Robust govern%n)e
• Ris itig%tion t*roug* robust ris %n%geent 9r%e5or
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OR,A(I-A*IO( S*RUC*URE . IDR
8
India DebtRecover
Executiv
C.E.O
Portfolio
Account
Team Lead
DebtRecovery
#el! De"$
Manager
Executive
Manager%ale"&
oft'ar
Recovery Advi"oryCommittee
(egotiation
LitigationCommitte
Manager%)u"ine""
*.M. %Debt *.M. %ale" + M$t.&
,ice Pre"ident -
InternalAudit
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MA(A,EME(* ! *EAM
Aeren *%s % te% o9 over /0 pro+essionals on ro %n/ 122 strategic partners t*%t in)u/es
CACPA# senior eve %ttorne4s# $BAs# Coer)e 7r%/u%te. T*e ebers o9 AEREN %re
*ig*4 sie/ %n/ )o'etent 'ro9ession%s 5it* 4e%rs o9 e='erien)e. T*e4 bring t*e *ig*est
eve o9 'ro9ession% e=)een)e# integrit4 %n/ soun/ et*i)% %n/ 9%ir 'r%)ti)es. T*e4 %re
tr%ine/ in t*e %test 'r%)ti)es & te)*noogies t*roug* our )ontinuing e/u)%tion% 'rogr%s in
%))or/%n)e 5it* t*e )o/es o9 'ro9ession% )on/u)t %n/ et*i)s.
MA(A,EME(* *EAM
Raan Aggar3al 4 CA5 6 Foun7er ! C$ie+ Mentor
$r. R%%n Agg%r5% is t*e )%'t%in o9 t*e s*i' %n/ is t*e 9oun/er o9 AEREN 7rou'! In/i%s
Bouti@ue ;POC# % gr%/u%te in Coer)e %n/ CA CPA %n/ t*ere9ore is % 9eo5 eber
o9 T*e Institute o9 C*%rtere/ A))ount%nts o9 In/i% sin)e 10--. :is %biit4 to un/erst%n/ t*e
business environent )ou'e/ 5it* *is soun/ 9in%n)i% %n/ %))ounting b%)groun/ *%s
en%be/ *is 9ir GAgg%r5% R%%n & Asso)i%tesG to s'e)i%i,e in Assur%n)e# A))ounting#
T%=# Tr%ns%)tions # A/visor4 #)ross bor/er %/visor4# Dis'ute $%n%geent# B%nru't)4#
insoven)4 %n/ )or'or%te restru)turing# Business itig%tion #i%biit4 %tters#. Sin)e %ssuing
e%/ers*i' o9 AEREN 7rou' in 266(# $r. Agg%r5% *%s )ontinuous4 e='ore/ %n/
/eveo'e/ innov%tive %n/ uni@ue 'rogr%s 9or t*e )o'%n4. $r. Agg%r5% is %n ent*usi%sti)#
/e)isiveH e=tr%!ier 5*o beieves t*%t e=)een)e *%s no 9inis* ine. :e *%s been 'rovi/ing
)o'%nies ie 7ooge# Y%*oo# :P # 8u%r# Fi/eit4 et). 5it* gui/%n)e on 'r%g%ti) ris
%n%geent str%tegies# )o'i%n)e 'oi)ies# )risis %n%geent %n/ itig%tion e='osure
%ssessent. :e 'rovi/es *oisti) gui/%n)e %roun/ str%tegi) business /e)isions# 9o)us
soutions %n/ o99ers /ee' in/ustr4 no5e/ge %n/ situ%tion% e='erien)e to %i/ in /eivering
e99e)tive# %ret!e%/ing %/vi)e %n/ /eiver ong!ter t%ngibe v%ue. :e *%s %n %''ro%)*
t*%t )obines /ee' eg% e='ertise %n/ insig*t %n/ innov%tion 9ro uti'e /is)i'ines 5it*
business %n/ in/ustr4 no5e/ge 5it* e=tensive business e='erien)es to /eiver gui/%n)e
b%se/ on uti'e 'oints o9 vie5 %n/ *e' )o'%n4 to e=)e gob%4.
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T*ere%9ter# in /ue re)ognition o9 *is )ontribution in Business# Fin%n)i% %n/ Leg% 5or/# *e
*%s been %''ointe/ %/visorE='ert to Pun?%b Vigi%n)e Bure%u %n/ Pun?%b Poi)e De'%rtent
9or A/vi)e# E='ertise %n/ %ssist%n)e in investig%tionEn@uir4 o9 E)onoi)s>*ite Co%rs
o99enses in In/i%. :e is %so S'e)i% Au/itor %''ointe/ b4 De'%rtent o9 In)oe T%=# :e#
%te4 noin%te/ %s % eber o9 on% A/visor4 Coittee o9 Servi)e T%= o9 N!> Region
o99i)e o9 t*e C*ie9 Coissioner. $r. Agg%r5% *%s %so been 5it* t*e GO99i)e o9 O99i)i%
Li@ui/%torG %tt%)*e/ 5it* t*e :ig* Court o9 Pun?%b# :%r4%n% %n/ C*%n/ig%r*. .:e *%s %
strong /rive 9or e=)een)e %n/ sust%in%be gro5t* %s % resut *e is 'resent4 % eber o9
/i99erent n%tion% %n/ intern%tion% org%ni,%tions ie Intern%tion% Fis)% Asso)i%tion#
Net*er%n/s# NASSCO$# CII %n/ P:D C*%ber o9 )oer)e. et). As C*ie9 E=e)utive
O99i)er# *e is res'onsibe 9or t*e vision %n/ over% %)*ieveent o9 Aerens /ire)tion.
A(8U4 Arc$itect5 .Co. Foun7er
S*e is one o9 t*e )%'t%in o9 t*e s*i' %n/ %s % *%n/s on entre'reneur # /%bbes in 'rett4 u)*
ever4t*ing 9ro business str%teg4 to %n%geent to su''ort. S*e is % str%teg4 %n/ )re%tive
e%/er 5it* over 26 4e%rs o9 e='erien)e in %n%ging %n/ /riving *ig* i'%)t business
initi%tives.
S*e /r%5s u'on *er e=tensive e='erien)e# s*%r' insig*t %n/ resour)es to *e' business re%)*
its 9u 'otenti%. S*e un/erst%n/s )*%enges %n/ no5s 5*%t it t%es to /rive sust%in%be
gro5t*
S*e t*ins out!o9!t*e!bo= t*%t turn v%ue!ier riss into v%ue!)re%ting o''ortunities. S*e is
'ro9ession%4 @u%i9ie/ Ar)*ite)t. An entre'reneur %t *e%rt 5it* % strong /esire %n/ '%ssion
9or bui/ing % 5or/!)%ss %n/ su))ess9u org%ni,%tion# 5*ere e'o4ees ove 5*%t t*e4 /o.
Sip# ,upta 4 La3#er9Attorne#5 .Co. Foun7er
Si'4 7u't% re)eive/ *er L%5 /egree 9ro one o9 t*e 'restigious %5 s)*oo in In/i% 100
%n/ /one *er Co'%n4 Se)ret%r4 9ro T*e Institute o9 Co'%n4 Se)ret%r4 o9 In/i%. S*e is %n
e='erien)e/ )or'or%te %/visor on Str%teg4# P%nning# Dis'ute Resoutions# Stru)turing#
tr%ns9or%tion 'ro)esses %n/ I'eent%tion. :er v%st e='erien)es in un/erst%n/ing t*e
/4n%i)s o9 t*e Businesses# *%s %/e *er eerge %s % s'e)i%ist in t*e 9ie/. S*e 5or
)o%bor%tive4 5it* t*e to 9o)us soutions on t*e re% issues %99e)ting businesses %n/
/eiver ong!ter# t%ngibe v%ue.
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Arti 4 MBA IIM 5
Arti is % %n%geent /egree *o/er 9ro one o9 t*e In/i%s ost 'restigious business s)*oo
II$ C%)utt% 5it* v%st *u%n resour)e %n/ str%tegi) %n%geent e='erien)e 9ro v%rious
in/igenous org%ni,%tions over t*e %st ten 4e%rs. As %n e='erien)e/ s4ste b%se/ t*ining
)onsut%nt# s*e 'ossesses % *ig* sense 9or 'eo'e %n/ /4n%i)s# 5it* t*e 'roven %biit4 5or
su))ess9u4 %n/ 9%)iit%te in )o'e= environents. :er 'ri%r4 %ssignent is to /eveo'
str%tegies 9or t*e gener% o'er%tions o9 t*e org%ni,%tion %s 5e %s /eveo' )or'or%te
re%tions*i' %n/ est%bis*ing business )*%nnes intern%tion%4. S*e *%s '%rti)i'%te/ %n/
%n%ge/ %rge nubers o9 intern%tion% 'ro?e)ts %n/ )ients. S*e is e='ert in /eveo'ing %
)or/i% re%tions*i' bet5een t*e )ients %n/ org%ni,%tion. >it* *er e=)e'tion% )ient servi)e
%n/ re%tions*i' %n%geent# s*e o99ers @u%it4 business su''ort 'rovi/ing %/e@u%te
in9or%tion to )ients %n/ /eveo' net5or be4on/ bor/ers.
Saeer S3arup 4 CA5 4 Senior Dispute Resolution an7 Reco"er# Specialist5
Pro9ession%4 8u%i9ie/ C*%rtere/ %))ount%nt *%s over 1- 4e%rs o9 e='erien)e in A))ounts
%n/ Leg% %n/ T%=. :e *%s been gre%t instruent% *%n/ing %rge business %n/ )or'or%te
/is'ute.
(eela *$aan 4La3#er9Attorne#5 4Senior Dispute Resolution an7 Reco"er# Attorne#5
$rs. Nee% T*%%n is %n %)tive %54er o9 t*e org%ni,%tion *%ving e='erien)e o9 ore t*%n
eig*t 4e%rs. Nee% @u%i9ie/ eber o9 t*e B%r Asso)i%tion %n/ *%s e=tensive e='erien)e in
*%n/ing Diversi9ie/ )ients. Being %s Senior )ounse# Nee%# /evotes % subst%nti% 'ortion
o9 *er tie to Dis'ute Resoution %n/ Re)over4 $%n%geent# .Nee% s'e)i%i,es in eg%
resoution 5it* t*e over% ob?e)tive o9 gener%ting %n %))e't%be out)oe 9or *er )ients in %
tie!e99i)ient %n/ )ost!e99e)tive 5%4.
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Ro$an C$au7$ar# 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5
$r. C*%u/*%r4 is % @u%i9ie/ eber o9 t*e B%r Asso)i%tion o9 Pun?%b %n/ :%r4%n% :ig*
Court %n/ *%ving ore t*%n si= 4e%rs o9 'r%)ti)% e='erien)e# s'e)i%i,ing in )ivi itig%tion
%n/ )or'or%te %tters. :e is invove/ in v%rious %s'e)ts o9 Dis'ute Resoution in)u/ing
ev%u%tion o9 )ontr%)tu% %rr%ngeents regu%tor4 %n/ %/vising )ients on 'ro)esses to %voi/
riss in t*e )on/u)t o9 businessH 'rovi/ing str%tegi) %/vi)e & o'inionsH /r%9ting 'e%/ings#
brie9ing )ounseH %''e%ring & )on/u)ting %tters ! bot* on origin% %n/ %''e%te st%ges. T*e
/r%9ting sis o9 $r. C*ou/*%r4 %re un'%r%ee/ %n/ %re b%se/ on t*e 9%)ts# un/erst%n/ing o9
%5 %n/ eg% rese%r)*. :is 'r%)ti)% %''ro%)* to /is'ute resoution ensures t*%t )ients
re)eive e99e)tive# 'r%g%ti) %/vi)e.
&ineet *$a:ral 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5
$r. T*%r% is t*e 4oung %n/ /4n%i) eber o9 t*e te%. :e is 'ro9ession%4 @u%i9ie/
%5 gr%/u%te *%ving e='erien)e o9 ore t*%n 9our 4e%rs. :e is s'e)i%ist in Civi %n/
Criin% %5.
Unni ;ris$anan 4Coerce ,ra7uate5
A )oer)e 7r%/u%te# 5it* v%st e='erien)e in Fin%n)e# A))ounts# Leg% %n/ Cor'or%te
A99%irs# is t*e %ster o9 % tr%/es. :e is t*e troube s*ooter %n/ %5%4s re%/4 5it* % soution.
:e is t*e )o%n/er o9 Aeren 5it* s*%r' sis %5%4s 9ie/ 5it* '%ssion :e on4 beieves
in Deiver4. :is un/erst%n/ing o9 business is unbeiev%be. Jnnis strengt* is to /eveo' %n/
/eiver % su))ess9u soutions 5it* /eiver4.
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Pro7uct ! Ser"ices
IDR 9u4 un/erst%n/ t*e /is'ute %n%geent %n/ /ebt re)over4 is % *ig*4 s'e)i%istsub?e)ts# invoving sensitivit4# )%ution %n/ eti)uous )%re. IDR 9u4 re)ogni,e t*%t IDR %re
9re@uent4 /e%ing 5it* sensitive issues 5*ie re)overing t*e /ein@uent %))ounts. IDR
%5%4s %/o't % )onsi/er%te# 9rien/4 %n/ )ourteous %''ro%)* 5it* t*e /ebtors to ensure better
business re%tions*i' 5*ist siut%neous4 'rote)ting t*e interests o9 our )ients. Our t%ior
%/e %''ro%)* b4 ever%ging our best t%ent 'eo'e %n/ te)*noog4 in )on?un)tion 5it*
regu%r )ont%)t b4 etters# E!%is# tee'*ones %n/ 'erson% eetings# 4ie/ i'ressive
resuts.
IDR o99er 9u r%nge o9 )oer)i% Business to Business Dis'ute $%n%geent & Debt
Re)over4 Servi)es# in In/i%# 9ro $%nu9%)turing to Distribution to Ret%i %n/ Servi)es
Se)tor. In ot*er 5or/s# IDR )over $%nu9%)turing# Business# Tr%/e# Tee)ouni)%tion#
B%ns# Insur%n)e )o'%nies# Fin%n)i% Servi)es Co'%nies# :e%t* Se)tors In9or%tion %n/
Te)*noog4# BPO# Fin%n)i%# Re%!Est%te# So9t5%re# $%reting# Distribution# Li)ensing#
Agen)4 %n/ ot*ers. IDR )over % t4'es o9 Business entities ie Soe Pro'rietors*i'#
P%rtners*i'# Liite/ Li%biit4 Co'%n4.
• Coercial Dispute Resolution Manageent !Debt Reco"er# ser"ices
• Litigation an7 8u7gent Collection Ser"ices
• S:ip *racing Ser"ices
• Consultanc# Ser"ices
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Debt Reco"er# Met$o7s9Plans
Fro e%r4 st%ge )oe)tions to eg% servi)es# IDR o99er % 9u suite o9 servi)es to %=ii,e
4our re)overies %t o5 )ost 5it* s'ee/.
IDR *e's )ients %=ii,e t*eir return on re)eiv%bes %t ever4 st%ge o9 t*e re)over4 )4)e.
Our Debt Re)over4 )4)e in)u/es t*e 9oo5ing st%ges!
AMICABLE (E,O*IA*IO( ME*<OD9PLA(
Jn/er t*is /ebt re)over4 'ro)e/ure# IDR %/o'ts % ver4 9rien/4 %''ro%)* 5it* t*e /e9%uting
/ebtor. IDR un/erst%n/s t*%t t*e /ebtor is t*e uti%te )ustoer o9 its )ient %n/ t%es % ste's)%re9u4 to %int%in t*%t sensitive re%tions*i' 5*ist %''4ing t*e /ebt re)over4 %)tivities. Our
e='erien)es in t*e '%st *%ve s*o5n signi9i)%nt su))ess un/er t*is 'ro)e/ure. Beo5 %re t*e
Dis'ute Resoution %n/ Re)over4 %)tivities t*%t 5e un/ert%e un/er t*is et*o/'%n
A* DEB*OR LE&EL
• Regu%r E%i es)%%tion
• Regu%r tee'*oni) 9oo5!u'
• Person% Visits
• A))ounts Re)on)ii%tion
• Regu%r 9oo5!u' t*roug* Letters
• Leg% Noti)e %n/ Re?oin/ers
•
S*A*US UPDA*E
• Re% tie b%sis Onine Re'orting
• Noti9i)%tion t*roug* S$S
*ELEP<O(E ! EMAIL SUPPOR*
• Dire)t )% to our te% eber 9or %n4 @uer4# )onsut%tion %n/ st%tus u'/%te
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• Assist%n)e re@uire/ in )%se o9 9iing o9 FIR
LE,AL (E,O*IA*IO( ME*<OD9PLA(
Jn/er t*is re)over4 et*o/# IDR st%rts 5it* Frien/4 A''ro%)* %n/ gr%/u%4 s*i9ting its
%''ro%)* 9ro Frien/4 to Leg%# /e'en/ing on t*e res'onse o9 t*e /e9%uting /ebtors. T*e
5*oe 'ur'ose o9 Leg% Negoti%tion 'ro)e/ure is to )re%te Leg% Pressure %n/ 9e%r in t*e
in/ o9 t*e /e9%uting /ebtor to see 'ositive res'onse 9ro t*e /e9%uting /ebtor. It st%rts
5it* sen/ing Frien/4 De%n/ Noti)e %n/ en/s 5it* Leg% Noti)e Letter be9ore Leg%
A)tion. T*is is ver4 )o're*ensive re)over4 et*o/ %n/ use % t4'e o9 str%tegies su)* %s
Fiing Criin% )o'%ints# Serving v%rious eg% noti)es# /r%9ting eg% /o)uents i9 %n4
re@uire/ et). >e %so 5rite on v%rious bogger sites to /e9%e t*e on net. >e %so 5rite to
v%rious regu%tor4 %gen)ies %n/ 7overnent o9 In/i% %bout t*eir %i)e intent. >e
%so un/ert%e 'erson% visits %s %n/ 5*en re@uire/. >e %so un/ert%e % re)on)ii%tion
5ors. T*e 5*oe 'ur'ose is to 9or)e /ebtor to )oe 9or5%r/ 9or setteent b4 )re%ting %s
u)* troube %s 5e )%n# but 5it* 'rior )onsut%tion 5it* our )ient. T*is et*o/ o9 re)over4
is %''ie/ 5*en t*e /ebtor /oes not )oe 9or5%r/ %i)%b4. Beo5 %re t*e Dis'ute
Resoution %n/ Re)over4 %)tivities t*%t 5e un/ert%e un/er t*is et*o/'%n
A* DEB*OR LE&EL
• Regu%r E%i es)%%tion.
• Regu%r tee'*oni) 9oo5!u'
• Person% Visits
• A))ounts Re)on)ii%tion
• Regu%r 9oo5!u' t*roug* Letters
• Leg% Noti)e %n/ Re?oin/ers
POLICE COMPLAI(* 4=$ere"er applicable5
• Dr%9ting o9 FIR
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• Assist%n)e re@uire/ in )%se o9 9iing o9 FIR
COMPLAI(* *O RE,ULA*OR>9,O&ER(ME(* A,E(CIES 4=$ere"er applicable5
• Dr%9ting %n/ Sen/ing Co'%ints
• Regu%r E%i Es)%%tion
• Regu%r tee'*oni) 9oo5!u'
COMPLAI(* *O I(DUS*R> ASSOCIA*IO( A(DC<AMBER OF COMMERCE
4=$ere"er applicable5
• Es)%%tion Co'%int to Con)erne/ Asso)i%tion o9 In/ustr4
• Es)%%tion Co'%int to CII# FICCI# P:D C*%ber o9 Coer)e# NASSCO$ et).
PUBLIS< COMPLAI(* O( I(*ER(E* FORUM
• Onine Posting On Consuer Co'%ins Foru
• Posting on N7O :%n/ing Consuer A99%irs
• Posting on So)i% i.e. F%)eboo# T5itter et).
S*A*US UPDA*E
• Re% tie b%sis Onine Re'orting
• Noti9i)%tion t*roug* S$S
*ELEP<O(E ! EMAIL SUPPOR*
• Dire)t )% to our te% eber 9or %n4 @uer4# )onsut%tion %n/ st%tus u'/%te
• Assist%n)e re@uire/ in )%se o9 9iing o9 FIR
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LI*I,A*IO(
IDR is %n Attorne4 b%se/ /is'ute %n%geent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR
/oes not /e'en/ u)* on t*e outsi/er’s %ttorne4 to *%n/e t*e itig%tion %s'e)t o9 t*e
re)over4 )4)e. Our in *ouse eg% )%'%biities %n/ e='ertise ensures en*%n)e/ eg%
e99i)ien)ies# )ost e99e)tiveness %n/ tie4 /eiver4 5it* gre%ter su))ess. IDR o99er
s'e)i%i,e/ eg% re)over4 'rogr%s to our )ients In ters o9 eg% )osts# tr%ns'%ren)4 is our
5%t)* 5or/. Costs %re on4 in)urre/ on t*e e='ress %ut*orit4 o9 our )ients %n/ re%isti)
%ssessents o9 )osts %re %5%4s 'rovi/e/. Be9ore our )ients re%)* t*e /e)ision to instru)t us
to issue 'ro)ee/ings# t*e4 5ou/ *%ve been brie9e/ on t*e /et%is o9 t*e )%se %n/ iei*oo/
o9 re)over4.
• Tee!Con9eren)e 5it* t*e )ient to un/erst%n/ t*e 5*oe issue.
• One %st %tte't 9or %i)%be setteent in % strong %n/ 'ersu%sive tenor#
'erson%4 or tee'*oni)%4.
• Dr%9ting %n/ serving 9or% eg% noti)e# i9 nee/e/.
• De)ision on t4'e o9 itig%tion su)* %s L%5 suits# 5in/ing u' 'etitions# Criin%
)o'%int un/er Se)tion 13- o9 Negoti%be Instruents A)t Dis*onor o9 C*e@ues#
FIR %n/ ot*er )riin% %)tions et).
• Pre'%r%tion o9 'etition# %5suits or )riin% )o'%ints et).
• Seeing %''rov% o9 /r%9t 9ro t*e )ient.
•Fiing & re'resenting t*e %''ro'ri%te )ivi &or )riin% 'ro)ee/ings %g%inst t*e /ebtor#
%s t*e )%se %4 be.
• Pursuing t*e itig%tion & obt%ining t*e or/ers 9ro t*e %''ro'ri%te ?u/i)i% )ourts or
@u%si ?u/i)i% %ut*orities.
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Debt Reco"er# Process Flo3c$art
18
Assignent o+ Clais9Accounts b# Client
Creation o+ ID ! Pass3or7 +or CMS
Account
Uploa7ing o+ Clais9Account on CMS
Assignent o+ uni?ue Clai Re+erence (uber to eac$ Clai9Account
Assignent o+ Clais9Accounts to Account Manager9Debt Reco"er#
*ea
In"estigation9E@aination o+ Facts
Finaliation o+ Debt Reco"er# Strateg#
Coenceent o+ Debt Reco"er# Acti"ities
Entr# into
Clients Account
on CMSPerio7ical
Reporting
Reco"er#
Reittance
Closure o+ Clai9Account
Return o+ Clai Recor7s
Recor7ing o+ All Debt Reco"er#
Account in Debtors Le7ger
Account
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Engageent Mo7el
IDR o99ers Tr%ns'%rent# 9e=ibe %n/ )ost e99e)tive Eng%geent $o/es# 5*i)* %re %s un/er !
SUCCESS FEE MODEL
Jn/er t*is o/e# 5e 5or on <No Re)over4 K No Fee. >e /o not )*%rge our 9ee unti
5e re)over t*e one4 9or our )ient. :o5ever# % %rgin% *%n/ing )*%rgesu'9ront )ost
is )*%rge/ %t t*e tie o9 %ssignent o9 )%i%))ount
PRICI(,
ME*<OD 1 AMICABLE (E,O*IA*IO(
Fee %n/ )ost Age o9 t*e )%i
Less t*%n 1
4e%r
$ore t*%n 1 4e%r
J'9ront )ost*%n/ing
)*%rges
1M 1."M
Su))ess 9ee 13."6M 1"."6M
ME*<OD LE,AL(E,O*IA*IO(
Fee %n/ )ost Age o9 t*e )%i
Less t*%n 1
4e%r
$ore t*%n 1 4e%r
J'9ront )ost*%n/ing 1."M 2 M
19
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)*%rges
Su))ess 9ee 1" M 1+."6M
ME*<OD LI*I,A*IO(
• Fee 5i /e'en/ on t*e t4'e o9 itig%tion 4ou )*oose
• >e t%e soe ret%iner!s*i' %ount %t t*e tie o9 %''ointent %n/ rest is ine/ 5it*
su))ess o9 t*e )%se
*ERMS A(D CO(DI*IO(S
1% :%n/ing C*%rges %re t%en b4 IDR in %/v%n)e %t t*e tie o9 %ssignent o9 )%i.
:o5ever# *%n/ing )*%rges %re %/?ust%be to5%r/s t*e su))ess Fee.
% In )%se )%is%))ounts %re tr%ns9erre/ove/ 9ro %i)%be negoti%tion to eg%
negoti%tion b4 t*e )ient# 33.33M o9 t*e *%n/ing )*%rges '%i/ b4 t*e )ient un/er
%i)%be negoti%tion et*o/# 5i be %/?uste/ %g%inst t*e *%n/ing )*%rges %''i)%be
to eg% negoti%tion et*o/.
% Su))ess Fee is '%4%be on e%)* re)overe/ %ount. I9 t*ere is no re)over4# t*ere is no
9ee.
2% A %ut*ori,e/ 're %''rove/ out o9 'o)et e='enses %re '%i/ b4 t*e Cient
se'%r%te4.
/% 7overnent T%=es %re %''i)%be on ret%iner 9ee %n/ su))ess 9ee %s 'er t*e 'rev%iing
r%te.
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Our *ec$nolog# . “Online Clai Manageent S#ste” 4CMS5
AEREN CollectTM K our 'ro'riet%r4 en%be/ te)*noog4 ! <Onine C%i $%n%geent
S4ste %o5s ever4 )ients se)ure %))ess to t*eir o5n %))ounts s*o5ing t*e *istor4#
'rogress# st%tus# u'o%/ing /o)uents# gener%ting re'orts et). It is % )o'ete %n%geent
%n/ e%suring re)over4 e99orts%)tivities too. T*roug* t*is too 4ou )%n see %n/ tr%) 5*%t
re)over4 e99orts 5e *%ve been 'utting in ie )%s og# visit %/e# rein/er sent# )o'%ints
%n/ noti)e sent et).
• Cient is 'rovi/e/ 5it* ID & P%ss5or/
• A t*e %)tions %t our en/ %re u'o%/e/ 5it*in - *ours.
• A 9ies )%n be u'o%/e/ b4 t*e )ient using C$S
• A C%is )%n be u'o%/e/ b4 t*e )ient using C$S
CMS Reports) .
• O'en C%is Re'ort
• Cose/ C%is Re'ort
• St%tus Re'ort
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• C% Log Det%is
• Person% Visit Det%is
• LettersNoti)es Sent Det%is
• Res'onsesRe%)tion Det%is
• Jntr%)e/ Debtor Re'ort
• Coe)tion Re'ort
• Reitt%n)e Re'ort
• Fees Re'ort
• :%n/ing C*%rges %n/ J'9ront Cost Re'ort.
22
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BUSI(ESS ,RO=*< C<AR*
&ALUE OF DEB*=ISE
(UMBER OF CLAIM=ISE
23
Ye%r Debt V%ue
266
(
JSD 6.+" iion
266
+
JSD 2.66 iion
266
-
JSD .66 iion
266
0
JSD -.66 iion
261
6
JSD 2.66 iion
261
1
JSD 3".66 iions
261
2
JSD +.66 iions
Ye%r No o9 C%is
266
(
-2
266
+
212
266-
3
266
0
+2
261
6
1(26
261
1
33-+
261
2
"33
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OUR SUCCESS RA*E
A,E OF DEB*=ISE
*>PE OF DEB*OR=ISE
24
Debt Age Su))ess
R%te M
+" /%4s -(
( ont*s +"
0 ont*s +6
1 4e%r ((
2 4e%rs "2
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25
T4'e o9
Debtor
Su))ess
R%te M
Lo5 Foo5J'
0"
A))ount
Re)on)ii%tio
n
06
Dis'ute
Resoution
-"
Not 7oo/
Fin%n)i%
:e%t*
("
>i9u
De9%uter
"3
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Our ,eograp$ic Presence
IDR’s *%s % :e%/@u%rter# %t C*%n/ig%r*# 1(6 ies 9ro Ne5 De*i to5%r/s Nort*.
C*%n/ig%r* is In/i%’s one %n/ on4 IDR '%nne/ %n/ )e%n )it4# /esigne/ b4 % ver4 e%/ingFren)* Ar)*ite)t# *%ving best o9 in9r%stru)ture# best!in!)%ss *u%n resour)es %n/ IDR
)onne)te/ to ot*er '%rts o9 In/i%.
• Lo)% Presen)e
IDR *%ve our 'resen)e in %ost % t*e %?or )ities in In/i% 5it* over (6 str%tegi)
o99i)es. No %tter 5*ere t*e /ebtor is o)%te/ %)ross In/i%.
DOMES*IC PRESE(CE
R%?%st*%n
• %i'ur
• o/*'ur
• J/%i'ur
• $%r%n%
• %is%er
An/*r% Pr%/es*
• :4/er%b%/
• Se)un/r%b%/
• Vis*%*%'%tn%
• >%r%ng%
• Neore
Jtt%r Pr%/es*
• Lu)no5
• A%*%b%/
• R%n)*i
• $eerut
• Agr%
Oriss%
• Ber*%'ur
• Cutt%)
• R%ure%
• Deog%r*
$%*%r%s*tr%
• $ub%i
• Pune
• N%g'ur
• T*%ne
• $%*%b%es*5%r
7u?%r%t
• V%/o/%r%
• R%?ot
• B*%ru)*
• Sur%t
• B%ro/%
26
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;%rn%t%%
• B%ng%ore
• $%ng%ore
• $4sore
• :ubi
Pun?%b
• Lu/*i%n%
• %%n/*%r
• B*%tin/%
• $o*%i
• Arits%r
>est Beng%
• ;oot%
• $urs*i/%b%/
• Siiguri
• D%r?eeing
• B%*%r%'ur
Jtt%r%n)*%
• Rooree
• Aor%
• De*r%/un
• Pit*or%g%r*
$%/*4% Pr%/es*
• In/ore
• 75%ior
•
B*i%i
• B*o'%
• 75%ior
:%r4%n%
• :is%r
• F%ri/%b%/
•
7urg%on
• P%ni'%t
• P%n)*u%
• Ab%%
;ere%
• C%i)ut
• Triv%n/ru
• ;o)*i
C**%ttisg%r*
• R%i'ur
• B*i%i
• Bi%s'ur
• R%ig%r*
T%i N%/u
Coib%tore
• ;%n)*i'ur%
• Veore
*%r*%n/
• %s*e/'ur
• Bo%ro
• Deog%r*
27
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• Tuti)orin
• C*enn%i
Ass%
• 7u5%*%ti
$eg*%%4%
• S*iong
Sii
• 7u5%*%ti
Arun%)*% Pr%/es*
• It%n%g%r
$i,or%
• Ai,5%
Tri'ur%
• Ag%rt%%
7o% $%ni'ur
N%g%%n/ $eg*%%4%
Jnion Territories
• C*%n/ig%r*
• Pon/i)*err4
• Ne5 De*i
• D%%n %n/ Diu
28
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S5it,er%n/ Ire%n/$e=i)o Ageri%Den%r Portug%JSA JAE
ualit# Practices
• A t*e C%isA))ounts *%ving v%ue o9 ore t*%n Rs. 1" L%)s 3#666 %re
investig%te/ b4 % Re)over4 A/visor4 Coittee )o'rise/ o9 Senior L%54ers#
Senior In/i%n CPA# et). to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4 Str%teg4.
• A t*e )%is%))ounts *%ving v%ue o9 ore t*%n Rs. " L%)s 11#66 but ess t*%n
1" %)s 3#666 %re investig%te/ b4 Port9oio :e%/ 5*o is Senior L%54er or Senior
In/i%n CPA to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4 Str%teg4.
30
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• A t*e )%is%))ounts *%ving v%ue o9 ess t*%n Rs. " L%)s 11#66 %re
investig%te/ b4 A))ounts $%n%ger to 9in/ out t*e 9%)ts %n/ to 9oru%te Re)over4
Str%teg4 in )onsut%tion 5it* Port9oio :e%/.
• Re)over4 A/visor4 Coittee %so revie5s t*e investig%tion 5or o9 Port9oio :e%/
%n/ A))ounts $%n%ger b4 'i)ing 16 K 1"M o9 t*e )%is%))ounts r%n/o4.
• Port9oio :e%/ %so revie5s t*e investig%tion 5or o9 A))ounts $%n%ger b4 'i)ing
26 K 2"M o9 t*e )%is%))ounts r%n/o4.
•
A))ounts $%n%ger )ontinuous4 ee' revie5ing t*e re)over4 %)tivities o9 *is te%ore or ess on re% tie b%sis.
• Port9oio :e%/ revie5 t*e 'er9or%n)e o9 *is A))ounts $%n%ger on 5ee4 b%sis.
• A i'ort%nt )ouni)%tions 5it* t*e /ebtor %re 'ro'er4 /is)usse/ %n/ 9in%i,e/ b4
t*e Debt re)over4 S'e)i%ist 5it* t*e *e' o9 A))ounts $%n%ger.
• Perio/i)% Au/it o9 Re)over4 A)tivities %re )%rrie/ out b4 t*e in/e'en/ent Intern%
Au/it Te% to ev%u%te t*e 5e%ness o9 re)over4 str%teg4 %n/ re)over4 %)tivities#
)o'i%n)e o9 SOPs# negoti%tion %n/ )ouni)%tion sis# re%sons 9or o5 re)over4
r%te et).
• Stringent *iring %n/ e=tensive Tr%ining Progr%e %n/ )ontinuing
Tr%iningE/u)%tion% Progr%e A''ro%)*
• 8u%it4 $%nu%s 5it* St%n/%r/i,e/ Pro)e/ures 9oo5e/.
• Foo5 % etri) /riven %''ro%)* b4 gener%ting ;e4 Per9or%n)e In/i)%tors ;PI 9or
e%)* 'ro)ess K )riti)% in'utout'uts %re )ontinuous4 onitore/ t*roug* 9%= %n/
%g%inst t*ese etri)s.
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Data Securit#' Con+i7entialit# an7 Pri"ac#4 ISO G001.00/5
Data Securit#' Con+i7entialit# an7 Pri"ac#
• IDR *%s %/e@u%te '*4si)% %n/ non!'*4si)% %rr%ngeents to 'rote)t /%t% se)urit4#
)on9i/enti%it4 %n/ 'riv%)4 see beo5.
• IDR %grees to i'eent su)* '*4si)% or non '*4si)% %rr%ngeents %s suggeste/ b4
t*e Cient# 5it* utu% )onsent# to ensure /%t% se)urit4# )on9i/enti%it4 or 'riv%)4 to
t*e s%tis9%)tion o9 t*e )ient.
P$#sical an7 =or: +loor Securit#
• S)reening o9 visitorse'o4ees b4 % se)urit4 gu%r/ /uring entr4 %n/ e=it 9or /%t%
stor%ge e/i% ie CDs
• JSB /rives %n/ CDs %re b%nne/ 9ro 5or!9oor
Data Securit#
• Liite/ /%t% oveent 9ro JS %s /%t% is 'ro)esse/ t*roug* reote %))ess o9 )ient
servers
• A /%t% is b%)e/ u' regu%r4 eit*er in JS server 9%rs
(et3or: Securit#
• Segente/ LAN 5it* 9ire5% 'rote)tion
• A 'orts e=)e't DNS %n/ S$TP server %re /is%be/ 9or t*e e=tern% 5or/
PC Securit#
• A))ess to sour)e /o)uents is restri)te/ to %ut*ori,e/ e'o4ee on4
• No F%= %n/ 'rinting )%'%biities %t t*e 'ro)essing site
• PCs use/ b4 'ro)essors /o not *%ve CD RO$ /rives
• PCs use/ in 'ro)essing %re /enie/ 5eb %))ess
• Liite/ us%ge o9 '%'er in t*e 5or!9oor
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Our Facilit# an7 In+rastructure
•Pot si,e +2(6 S@. trs one %n/ *%9 %)res.
• Tot% )overe/ %re% o9 ore t*%n 116666 S@. 9t. 5it* 2 b%seents s)%%be u' to 1#
"6#666 s@ 9t.
• $ore t*%n "66 Te)*noog4 En%be/ Inteigent >or St%tions
• :ig* en/ I.T. %n/ Tee)ouni)%tion In9r%stru)ture su)* %s Server roo# JPS roo#
Net5or & Tee)o in9r%stru)ture et).
• >or/ )%ss )oon 9%)iities %n/ %enities ie $%ster Re)e'tion# C%9eteri%# 74#
7%es# Tr%ining roos# Visitor Intervie5 roos# Con9eren)e roos et).
INFRASTRJCTJRE IN OJR NE> FACILITY AT A 7LANCE
Te)*noog4 En%be/ Inteigent
>or St%tion
"66 >orst%tions . S)%%be u' to 2666 5orst%tions.
De/i)%te/ In9r%stru)ture %n/
%n'o5er 5it* in/e'en/ent %))ess
)ontro 9or Institution% Cient
De/i)%te/ o/u%r 9%)iit4 )o'rise/ o9 5orst%tions 5it*
'rovision 9or server %n/ JPS
Conne)tivit4 7ig%bit Et*ernet# Bro%/b%n/ Internet# Person% P*ones
5it* IP %s 5e %s PSTN )%s# Au/io Con9eren)ing# Vi/eo
Con9eren)ing# Voi)e $%i# In/ivi/u% Voi)e# D%t% %n/
$usi) Ports# O'ti)% Fibre Terin%tion# 2 $b's
b%n/5i/t*# Re/un/%nt Fibre.
Net5or Certi9ie/ Criti)% Net5or Centre 5it* C%t VI %n/ 7ig%bit
Et*ernet /esigne/ %n/ )oissione/ b4 In/ustr4 E='erts
00.00M Rei%biit4# So9t P%t)* P%nes %n/ stru)ture/
)%bing
Se)ure/ JPS Roo Over 'rovision 2NQ1 b%se/ JPS serve/ Po5er
Ar)*ite)ture /esigne/ %n/ )oissione/ b4 In/ustr4
E='erts Server 00.00M# >orst%tions 00.0" Rei%biit4
Se)ure/ Server Roo Fire5%# Auto B%)u'# Version Contro# Do)uent
$%n%geent# Issue Tr%)ing# C%en/%ring %n/ Tie
$%n%geent 00.00M Rei%biit4
Fu Fe/ge/ IT De'%rtent IT :e' Des# Net5or Servi)es# Desto' Servi)es.Tr%ining# Deo %n/ Con9eren)e Tr%ining %n/ Con9eren)e Roos 5it* $uti!Pro?e)tions#
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Roo Au/io %n/ Vi/eo Con9eren)e F%)iit4
166M Po5er B%) u' C%9eteri%# Lounge# In/oor %n/ Out/oor 7%es# Intervie5
Roo# Covere/ P%ring
$o/ern Fire Fig*ting S4ste#
:4/r%nt S4ste# Soe Dete)tor#
S'riners %n/ A%r S4ste
A))ess Contro S4ste
CCTV C%er%s insi/e %n/ outsi/e 2 = + Se)urit4
Centr%4 Air Con/itione/ Fire %n/ Eergen)4 E=it
Our <ea7.uarter cu Deli"er# Centre
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IDR is :e%/@u%rtere/ in C*%n/ig%r*. C*%n/ig%r* *%s been /e)%re/ %s one o9 t*e ost
're9erre/ IT /estin%tion. C*%n/ig%r*# being Tier!III )it4# ensures o5er %bor )osts# o5er re%
est%te )osts %n/ re/u)e/ St%99 %ttrition r%te Sour)e ones L%ng L% S%e K Le%/ing Re%
Est%te $%n%geent Co'%n4. Besi/es# 7%rtner# % e%/ing 7ob% %reting rese%r)* 9ir#
/uring t*eir re)ent stu/4# *%s %so re)ogni,e/ C*%n/ig%r* %s one o9 t*e ost 're9erre/ IT
o)%tions. C*%n/ig%r* *%s %so got t*ir/ Sot %t t*e NASSCO$ AT;EARNEY stu/4 on
o)%tion Ro%/ %' 9or IT!BPO gro5t*.
• R%ne/ No. + in ters o9 FDI Foreign Dire)t investent in In/i% .
• E=)eent So)i% %n/ Business In9r%stru)ture in In/i%.
• :ig*est Per C%'ti% In)oe in In/i%
• To' IT '%4ers ie In9os4s# IB$# TCS# DELL# 8u%r# >i'ro et). %re o)%te/
• :ig* iter%)4 r%te o9 -1.0M
• No. 1 in t*e )ountr4 in :u%n Deveo'ent In/e=.
• No. 1 in t*e )ountr4 in L%5 %n/ Or/er In/e=.
• $ore t*%n -" Engineering %n/ Te)*ni)% )oeges in %n/ %roun/ C*%n/ig%r*
• L%rge no5e/ge 'oo o9 ore t*%n 36#666 @u%i9ie/ 'ro9ession%s 'er %nnu.
• >e )onne)te/ b4 Air# R%i# %n/ Ro%/.
• Te'er%ture r%nges 9ro 2O to 6o C.
• Ce%nest# 7reenest %n/ $ost P%nne/ Cit4 in In/i%.
• On4 5e '%nne/ %n/ o/ern )it4 in In/i%.
Our A7"antage
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• One sto' s*o'# %n%ging % '*%ses o9 /is'ute %n%geent %n/ re)over4 )4)e i.e.
e%r4 st%ge )oe)tion to eg% servi)es.
•
:ig* su))ess r%te 5it* tie4 /eiver4
• Consi/er%te %n/ Courteous %''ro%)*
• Lo)% 'resen)e in % %?or )ities in In/i% 5it* (6 str%tegi) o99i)es.
• Best t%ent 'oo o9 ore t*%n 1 re)over4 s'e)i%ists %n/ %ttorne4s 5it* )ontinuing
e/u)%tion %n/ in!/e't* tr%ining
• Intern%tion% 'resen)e in %?or )ountries
• Best re)over4 'r%)ti)es.
• Onine 7ob% C%i $%n%geent S4ste! 2+
• De/i)%te/ Re)over4 Te% 9or e%)* )ient
• Deivering t*e Best ROI t*roug* %=ii,ing re)overies %n/ subst%nti% Cost S%vings.
• No Re)over4 K No Fees K No :i//en C*%rges.
• Dee' Do%in In/ustr4 ;no5e/ge & E='ertise
• :ig* @u%it4 servi)es t*roug* subst%ntive su'ervision# )o'i%n)es# et*i)s %n/
e99i)ient 5or 9o5 'ro)esses
• Long ter %n/ sust%in%be '%rtners*i'.
• Fo)use/ %''ro%)* to re)over4 %n/ ris %n%geent.
• Fe=ibe /eiver4 o/es t*%t 'rovi/es s)%%biit4 o9 o'er%tions %t s*ort noti)es.
• Ensure tie4 /eiver4
• Best!in!C%ss Pro)ess %n/ 8u%it4 S4ste
• Lo5 )ost
• Te)*noog4 En%be/ re)over4 Soutions
• S)%%biit4 o9 O'er%tions
• Su'erior Contros
• Continuous Pro)ess I'roveent
• Tie4 Deiver4
• Robust In9or%tion & Se)urit4 $%n%geent S4ste
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Our Cre7entials
• Our Re)over4 Su))ess R%te is %s *ig* %s -(M %n/ %s o5 %s "2M
• Our Ye%r to Ye%r business gro5t* r%te is 366M
• St%rte/ in 266(# 5e tou)*e/ business o9 ore t*%n 2 $iion JSD in 2616.
• Fortune "66 Co'%n4 su)* %s # 7ooge# :e5ett P%)%r/. $entor 7r%'*i)s et) *%ve
s*o5n )on9i/en)e %n/ trust in us %n/ %re our e4 )ients.
• $ore t*%n 0-M o9 our )ients %re 5it* us rig*t 9ro t*e beginning.
• Our F%)iit4 )u Deiver4 Centre is 5ort* ore t*%n JSD "6 $iions.
• A %rge 'oo o9 ore t*%n 1 Debt Re)over4 S'e)i%ists )o'rise/ o9 Attorne4s#
In/i%n CPA# et)..
• 7eogr%'*i) 'resen)e in ore t*%n 06 $%?or Cities in In/i% %n/ (6 Countries %)ross
7obe.
• :o/ing $ebers*i' o9 'restigious Institutions su)* %s AICC# CII# P:D et).
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Mebers$ip
N%e Intern%tion% Asso)i%tion o9
Coer)i% Coe)tors In).
>ebsite 555.)oer)i%)oe)tor.)o
N%e P:D C*%ber o9 Coer)e %n/
In/ustr4
>ebsite 555.'*/))i.in
N%e Con9e/er%tion o9 In/i%n In/ustr4
>ebsite 555.)ii.in
N%e N%tion% Asso)i%tion o9 So9t5%re
%n/ Servi)e Co'%nies
555.n%ss)o.in
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Case Stu7#
Beo5 %re t*e 3 C%se Stu/ies un/er t*ree /i99erent Re)over4 $et*o/s
Case) 1
AMICABLE (E,O*IA*IO(
• Cient B%) 7roun/# is % e%/ing gob% Internet )ouni)%tions# )oer)e %n/
e/i% )o'%n4 t*%t o99ers % )o're*ensive br%n/e/ net5or o9 servi)es to ore t*%n2+ iion in/ivi/u%s e%)* ont* 5or/5i/e. :e%/@u%rtere/ in J.S.A.# %n/ *%s
o99i)es in Euro'e# Asi%# L%tin Aeri)%# Austr%i%# C%n%/% %n/ t*e Jnite/ St%tes.
• C%se %ssigne/
C%i Aount ! -#3--#121JSD 266;
Re)overe/ ! -#3--#121 JSD 266 ;
• Pro?e)t Des)ri'tion Av%ie/ t*e %/vertising servi)e in /ue %))or/%n)e 5it* t*e ters
%n/ )on/itions sti'u%te/ in t*e A/vertiseent Insertion Or/er No.
• Issue Invove/
Dis'ute 5it* reg%r/ to servi)es.
• Re)over4 A)tivities Jn/ertoo
E%is 12
C%s 1
A))ounts Re)on)ii%tion
Frien/4 De%n/ Letter
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• Fin% Out)oe
It too %roun/ "( /%4s %n/ 166M re)over4 5%s %/e.
Case)
LE,AL (E,O*IA*IO(
• Cient B%)groun/ is % e%/ing SPA %n/ *e%t* servi)e 'rovi/er in In/i%
• C%i %ssigne/!
C%i Aount ! 2(+11(JSD (1666
Re)overe/ ! 2(+11( JSD (1666
• Pro?e)t Des)ri'tion
Provi/es SPA Te)*noog4 %n/ Te)*ni)% no5 *o5
• Issue invove/
• Dis'ute reg%r/ing servi)es
• Eit*er r%ises % 9res* invoi)e %s on /%te
• Or# tre%t t*e o/ invoi)e %s % b%/ /ebt in 4our boo o9 %))ounts %n/ issue %
)urrent /%te/ invoi)e
• Re)over4 A)tivities Jn/ertoo
• E%is 23
• C%s 1-
• Frien/4 De%n/ Letter 3
• Person% visit 1
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• Leg% Noti)e
• Fin% Out)oe ! Outst%n/ing %ount 5%s re)overe/ %9ter sen/ing t*e eg% noti)e
un/er eg% negoti%tion %n/ %9ter giving reie9 o9 12M.
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Case)
LI*I,A*IO( 4Aicable (egotiation *o Litigation5
• Cient B%)groun/ Co'%n4 org%ni,e/ %n/ e=isting un/er t*e %5s o9 Po%n/ %n/
)o'%n4 is eng%ge/ in t*e business o9 i'orting v%rious stones# gr%nite 'ro/u)ts %n/
en?o4s iense re'ut%tion in t*e intern%tion% %ret.
• C%se %ssigne/ Ai)%be negoti%tion to Litig%tion!
C%i Aount ! JSD 2"66
Re)overe/ ! ! JSD 2"66
• Pro?e)t Des)ri'tion ! Cient tr%ns9erre/ % su o9 JSD 2666 to su''ie/ goo/s
but neit*er goo/s 5ere su''ie/ nor returne/ t*e %/v%n)e %ount o9 JSD
666.66.
• Issue invove/!
Debtor 5%s 5i9u /e9%uter %n/ )*e%ting on our )ient
• Re)over4 A)tivities
Registr%tion o9 )riin% Co'%int
Fiing o9 L%5suit in )ourt
C*e) Boun)ing C%se
• Fin% Out)oe >e 'eruse/ in t*e )ourt 9or %roun/ + ont*s %n/ 9in%4 *e
)%i 5%s sette/ out o9 )ourt bet5een t*e '%rties. Debtor *%s ree%se/ t*e
outst%n/ing /ebt but 5it*out interest.
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List o+ our ;e# Clients
Y%*oo
7ooge :e5ett P%)%r/
Asi%n P%ints
C*ebon/ C*ei)%s
Rei%n)e Li9e Insur%n)e
7o/re? & Bo4)e $9g. Co. Lt/.
$onster
In/i% 8u%r
Orient Cer%i)s %n/ In/ustries
Lt/.
7N ReSoun/
A Bog%ri :o/ings
ITP Pubis*ing 7rou' Veri%tri= Crossbe% S4stes Lt/
7u9 Fin%n)e
7oE/ Stu/ent Fin%n)ing
In?et
Coer)i% B%n 8ut%r
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8S 8u%)@u%rei S4on/s Lt/
Li9eong In/i% Liite/
:in/ $e/i)o Pro/u)t
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&ie3 o+ our O3ne7 (e3 +acilities