LinkedIn Optimisation

Nurture, engage & prospect

Agenda

• Organisations using LinkedIn

• 7 Employee LinkedIn tips

• 4 Employee tasks to complete now & after

• Summary

• Q&A

Tip 1 –Say what you mean

Language to use

• Be professional

• Avoid business jargon

• Avoid negativity

• Avoid slang or swear words

• Be polite

• Be genuine

Tip 2 –Be seen online

Users with complete profiles are 40 times more likely to receive opportunities

Tip 3 –Choose the right matches/connections

Answer the W’s

Source : Marketo

1. Why

2. Who

3. What

4. When

5. What next?

A recent example…

Do your homework first..

Tip 4 –Suspect, prospect, lead approach

4 things to consider…

1. Do you have a mutual connection/group?

2. What are they interested in?

3. Engage, inform, inspire, action

4. Build a relationship with shared interests/goals

Suspect approach

1. Make a list of suspects by vertical

2. Follow their company

3. Write and share relevant content publically

4. Build customer recommendations by vertical

5. Invite them to a webinar on the topic

6. Over time, suggest a call/meeting

Prospect approach

1. Invite to connect

2. Research the prospect role/objectives

3. Send relevant engaging information

4. Request a follow up phone call

5. Invite to follow the company page

Lead approach

1. Invite to connect

2. Send relevant industry content

3. Invite to follow the company page

4. Invite to webinars & events

5. View their profile

Tip 5 –Cross-sell, upsell & build loyalty

4 ways to cross-sell on LinkedIn

1. Become thought-leaders

2. Educate your audience via content

3. Invite to attend webinars, groups & events

4. Write and distribute factsheets/white papers

4 ways to build loyalty on LinkedIn

1. Create exclusive membership groups

2. Have a clear social media plan & content calendar in place

3. Define what success looks like

4. Agree frequency, content type, responsibilities and KPIs

Tip 6 –Launch/communicate in groups

Before you launch a group…

• Plan the content in advance with a content calendar

• Liaise with Marketing to drive and maintain momentum

• Have a clear set of KPI’s – engagement? Brand awareness? Delegate registration?

How to launch a group

Be search-friendly

Invite the right members to join

Gartner ITAM Group

1. You could launch an ITAM Gartner Group

2. Invite prospects & customers attending to join

3. Distribute relevant agnostic information

4. Invite guest speakers to join and host a q&a

5. Distribute content during & post event

How to communicate in a group/forum

1. Be genuine

2. Be agnostic

3. Be helpful

4. Be relevant

5. Be informative

Tip 7 –In-mail communication

Why In-Mail often fails

• Subconsciously communicate “me-me-me” to the recipient.

• Don’t compel the reader to talk with you after clicking “accept.”

• Accidentally help prospects decide to ignore the message

3 best practice recommendations

1. Avoid starting your message with the word “I”

2. Let’s decide – subject line

3. De-emphasis you and focus on the prospect

For example..

Hi _________ (first name), As a member of the _________ (LinkedIn group) group, I wanted to introduce myself. I’m _______________(title or background) with _______________ (company) and wanted to connect with area professionals. If you are not open to connecting, please ignore this invite. Thanks!

Better yet..

Hi _________ (first name),We both participate in the ____________ group and should know each other because ____________ (insert specific, mutual benefit). How can my network of colleagues help advance your ambitions or bring you closer to goals? Thanks for considering the connection. I look forward to helping and hearing from you

Why it works?

• Emphasizing the other person by removing most of the “I”s.

• Giving the recipient a reason to act. You’re clearly stating “the WHY.”

• “Bringing to life” an appealing idea: making your LinkedIn network available to advance their agenda.

• Creating interest. By asking a question we compel the recipient to consider answering. By asking the question we encourage the thought, “gee, how can this person’s network serve me right now?”

• Being polite without inviting deletion and increasing response

Define what success looks like

Action…

For now..

• Update your profile to be optimised

• Follow SoftwareOne company page & Sofarbeyond for digital updates

• Join 3 vertical groups

• Follow 3 prospects

After today

• Connect with 5 new prospects each week

• Reach 500 + connections

• Join 3 vertical groups and strategically contribute

• Share weekly relevant content agreed with marketing in advance

Summary

Summary

1. Optimise your profile

2. Answer the w’s

3. Be engaging and relevant to connections

4. Plan a LinkedIn group launch in advance

5. Be relevant, agnostic and genuine in groups

6. Write engaging in-mails to achieve meetings

7. Define what social media success is and measure