b e a r esponsible s eller/ s erver ( bars ) training program
DESCRIPTION
B e A R esponsible S eller/ S erver ( BARS ) Training Program. Welcome. North Carolina Alcohol Law Enforcement. What do you hope to learn today in BARS training?. Your Goals for Today. North Carolina A lcohol L aw E nforcement. BARS Program. Goals of BARS. - PowerPoint PPT PresentationTRANSCRIPT
North Carolina Alcohol Law EnforcementBARS Program
BBe AA RResponsible SSeller/SServer(BARSBARS)
Training Program
North Carolina Alcohol Law Enforcement
Welcome
North Carolina Alcohol Law EnforcementBARS Program
What do you hope to learn today in BARS training?
Your Goals for Today
North Carolina Alcohol Law EnforcementBARS Program
By the end of this training today, you will be able to:
• Tell the penalties for selling alcohol to underage or intoxicated (drunk) people
• Decide when to ask for an ID
• Check an ID accurately before you sell alcohol
• Recognize when a person has had too much to drink (signs of intoxication)
• Refuse a sale
• Decide what to do in problem situations
North Carolina Alcohol Law EnforcementBARS Program
Goals of BARS
North Carolina Alcohol Law EnforcementBARS Program
• If you are convicted of selling alcohol to someone under 21, – You will have a criminal record. (It’s a
misdemeanor.)– You can not work in any place that sells alcohol
for 2 years.
• If you sell to an underage or intoxicated person and injury or death results,– You can be sued for up to $500,000!
Penalties
North Carolina Alcohol Law EnforcementBARS Program
You can refuse to sell alcohol to anyone!
Your Rights
North Carolina Alcohol Law EnforcementBARS Program
Rule of thumb: Ask for ID
if the person looks under 40.
When should you ask for an ID?
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
He is 16!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
She is 17!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
She is 32!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
He is 15!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
She is 16!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Determining Age
How old is this
person?
She is 14!
North Carolina Alcohol Law EnforcementBARS Program
• Driver’s license from any state– If you’re not sure, check book of licenses – NC licenses have three colors around the photo
• Go: Green means over 21• Caution: Yellow means under 21 when issued• Stop: Red means under 18 when issued
• North Carolina Special Identification Card• Passport• Military Identification Card
Activity: Identifying Acceptable IDs
North Carolina Alcohol Law EnforcementBARS Program
Activity: Identifying Acceptable IDs
Is this an acceptable form of
identification?
YES!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Identifying Acceptable IDs
Is this an acceptable form of
identification?
NO!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Identifying Acceptable IDs
Is this an acceptable form of
identification?
NO!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Identifying Acceptable IDs
Is this an acceptable form of
identification?
YES!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Identifying Acceptable IDs
Is this an acceptable form of
identification?
NO!
North Carolina Alcohol Law EnforcementBARS Program
PAUSE: Steps in checking ID’s
P—PPhoto: Look at the photo to see if it matches the person
A—AAge: Compute the ageU—UUnder Age: Is the person under age?S—SSeal: Check the seal or hologramE—EExamine: Examine the ID for irregularities
North Carolina Alcohol Law EnforcementBARS Program
See if you can identify the PAUSE steps in this
demonstration.
Demonstration: Checking an ID
North Carolina Alcohol Law EnforcementBARS Program
• Look at the birth date on the ID
• If it is after the current date and the year on the calendar, the person is NOT old enough to buy alcohol.
Using the Calendar
North Carolina Alcohol Law EnforcementBARS Program
• Get into pairs.
• Look at the 6 IDs and decide if you would sell alcohol to the person on the ID.
• Remember to use the PAUSE Steps.
Activity: Checking ID’s
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
Would you sell to the person with
this ID?
YES!!!
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
No!Date of birth has been altered.
“1” is scraped off of 12-29-1985
Would you sell to the person with
this ID?
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
No!Date of birth has been altered.
“1988” has been changed to read “1983.”
Would you sell to the person with
this ID?
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
Would you sell to the person with
this ID?
Maybe…License is a duplicate.
Check that the person with the ID is the one in the picture.
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
NO! ID is valid but person
is under 21.
Would you sell to the person with
this ID?
North Carolina Alcohol Law EnforcementBARS Program
Activity: Checking ID’s
Would you sell to the person with
this ID?
NO!Date of birth has been
scraped off and a new date has been laminated on
top of it.
North Carolina Alcohol Law EnforcementBARS Program
Notice how the volunteer
looks and behaves
when wearing the goggles.
Demonstration: “Drunk Buster” Goggles
North Carolina Alcohol Law EnforcementBARS Program
• Swaying or staggering• Stumbling or bumping into things• Leaning on objects for support• Glassy eyes • Slurred speech • Annoying other customers• Difficulty handling money• Overlooking ID in wallet
Signs of Intoxication
North Carolina Alcohol Law EnforcementBARS Program
You are a cashier at a grocery store. A patron is trying to buy wine and you suspect the ID she
has given you is altered.
What do you say and do?
Situation 1
North Carolina Alcohol Law EnforcementBARS Program
You are serving in a restaurant and a table orders a pitcher of beer.
You ask to see their ID’s and some members of the group
are underage.
What do you say and do?
Situation 2
North Carolina Alcohol Law EnforcementBARS Program
You are a cashier at a convenience store. A person walks in showing
several of the signs of intoxication. He brings beer to the counter.
What do you say and do?
Situation 3
North Carolina Alcohol Law EnforcementBARS Program
You are bartending and notice
that a patron has had several drinks
in a relatively short period of time--less than 2 hours.
She orders another drink.
What do you say and do?
Situation 4
North Carolina Alcohol Law EnforcementBARS Program
A group of people come up to the counter with several six-packs
of beer. One pulls out an ID
and is 22. The others look young--probably under 25.
What do you say and do?
Extra Off-Premise #1
North Carolina Alcohol Law EnforcementBARS Program
A person comes to the counter with beer and gives you a
university photo ID.
What do you say and do?
Extra Off-Premise #2
North Carolina Alcohol Law EnforcementBARS Program
A person comes to the bar
and orders two drinks--one for himself and one for his partner.
He is 21 and his partner looks like she is under 30.
What do you say and do?
Extra On-Premise #1
North Carolina Alcohol Law EnforcementBARS Program
A person comes to the bar to order a mixed drink and gives you a
university photo ID.
What do you say and do?
Extra On-Premise #2
North Carolina Alcohol Law EnforcementBARS Program
• If alcohol is on the counter, take it off.• State in a calm and business-like way
that you cannot sell them alcohol. • If challenged, tell them
– ALE monitors your store or restaurant.
– you could lose your job or go to jail if you sell them alcohol.
How to Refuse a Sale
North Carolina Alcohol Law EnforcementBARS Program
You are serving in a restaurant and have just served wine to a person over 21.
While at the next table, you notice the person is sharing the wine with a young
person who appears to be under 25.
What do you do?
Problem Situation #1
North Carolina Alcohol Law EnforcementBARS Program
You notice someone talking to a group of teenagers outside the store. In a minute, the person enters the store and gets two 6-packs of beer along with a map. You
suspect the person is buying beer for the teenagers, but you don’t know for sure.
What do you do?
Problem Situation #2
North Carolina Alcohol Law EnforcementBARS Program
You are a cashier at a convenience store and have refused to sell beer
to a patron who did not have an acceptable form of ID. He gets
angry and begins to threaten you. What do you do?
What is your last resort option?
Problem Situation #3
North Carolina Alcohol Law EnforcementBARS Program
• Make sure you know the store or restaurant policies, but always remember that YOU are responsible if you sell alcohol.
• State in a calm and business-like way what the problem is and repeat what you are going to do (or not do).
• Do not argue with anyone. If possible, step away from the counter, table or bar.
• Call your manager to handle the customer.• Call the police if the situation becomes heated or
if you feel threatened.
Dealing with Problem Situations
North Carolina Alcohol Law EnforcementBARS Program
Look over the handout of additional information.
Handout
North Carolina Alcohol Law EnforcementBARS Program
• Get into pairs
• List the key points (most important ideas) from today’s training
Activity: Key Points
North Carolina Alcohol Law EnforcementBARS Program
• You can refuse to sell alcohol to anyone.• Do not sell to anyone who is under 21 or
intoxicated.• Ask for ID from anyone who looks under 40.• Use the PAUSE steps and the calendar to
help you check an ID.• Find out the policies in your store or
restaurant concerning alcohol sales and problem situations.
Key Points to Remember