AZFCU achieves intranet satisfaction with SilverCloud

Arizona FCU: Our goal“Our #1 goal was to make

it easier to do business and

improve employee

satisfaction –

and we achieved it.”- Cathy Roelle, VP of Teleservices

Arizona FCU: Challenge #1Employee frustration in finding answers • Navigating intranet was

cumbersome especially policies and procedures• Core conversion and ongoing

technology upgrades were difficult to keep up with• Employees continually calling help-

desk and management for answers

Arizona FCU: Challenge #2Lack of efficient information process• Inefficient process for maintaining content • Continuing buildup of outdated documents• No way of monitoring what content was being utilized by employees• No ability to uncover critical training opportunities

Why we chose SilverCloud• SilverCloud instantly delivers our employees the specific answer they need• They did all the work of content formatting and loading • They cleaned out all our outdated documents• They provided onsite training• SilverCloud provides on-going content maintenance• They guaranteed our success

Our results95% of employees are satisfied with the new SilverCloud Compass solution

96% of employees had an easier time locating information

98% of employees said they go here first instead of asking other employees for help

“Everyone was skeptical we would be able to get the project completed by the 4th quarter. The fact that SilverCloud hit these goals was commendable and surprised all of us. We never could have reached this goal without that partnership.”- Cathy Roelle, VP of Teleservices

Our best result!

“Our #1 goal was to make

it easier to do business and

improve employee

satisfaction –

and we achieved it.”- Cathy Roelle, VP of Teleservices

Start my demo