axa corp brouch web
TRANSCRIPT
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*CONDITIONS APPLY
SHOULD NEVER COME BETWEEN YOU AND PEACE-OF-MIND.
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Changing current standards.
Creating new benchmarks.Bharti AXA General Insurance is transforming
insurance; through policies and processes
designed to make it a truly hassle-free
experience. Achieved by continuously pushing
the proverbial envelope, and changing the way
the insurance industry works. Making it moreaccessible, ridding it off its fine-print
approach; enabling a transparent and
customer-friendly experience. And creating
tangible value with cutting-edge,
comprehensive, and customisable policies.
It is an approach that has helped us shift
industry paradigms, and made us one of the
fastest growing companies in the Indian
insurance space. The trust and confidence we
have earned of our customers stand testimony toour commitment to deliver excellence through
redefining standards.
NO FINE PRINT. JUST
A REFINED INSURANCE
EXPERIENCE.
MISSION
To be the preferred General Insurance company in India.
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A partnership for change.Bharti AXA General Insurance Company Ltd.
is a joint venture between Bharti Enterprises, a leading
Indian business group and AXA, a world leader in financial
protection. Currently, the companys team strength is over
1000 employees, with presence in 100 locationsacross the country.
Bharti AXA General Insurance combines Bharti's powerful
leadership position in India, its network and corporate
relationships, with AXA's vast experience as the leading
global provider in Financial Protection and Asset
Management services in over 55 countries across the
globe with a combined customer base of over 67 million.
The company leverages AXA's operational excellence in the
areas of product innovation, technical excellence, quality of
service, productivity and distribution, as well as their
expertise in claims management, underwriting, and
investment performance.
A synergy of strengths
Joint Venture stake: Bharti Group 74% & AXA Group 26%
Bharti Enterprises is a leading business group with interests
in telecom, agricultural business, insurance, and retail
AXA is the global leader in financial protection, insurance,savings, and financial planning
Combines AXAs expertise with Bhartis proven credibility and
leadership position in India
Collaborative growth Fastest growing GI company with over Rs. 200 crores gross
written premium in the first calendar year of operations
Over 1 lakh customers
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FROM THE HASSLES OF INACCESSIBILITY
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24/7claimsregistration
Cashl
essfacilityin4
000h
ospita
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rages
2000trainedagents
Presen
cein1
00loc
ations
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We speak your language,
because we listen.
Bharti AXA embodies the spirit of absolute
customer delight, achieved through
unfaltering commitment towards delivery. We
believe that while we offer insurance, what
you want is assurance. Of being stress-free
and secure; of getting exactly what you require.
Thats why, our philosophy is built around
making ourselves available and paying keen
attention to the exact needs of our customers.
Thus offering solutions and services that enable
excellence in customer service.
TO THE COMFORT OF
APPROACHABILITY.
Over 12000 claims paid in 1.5 years of operations
Over 1000 employees
Highly experienced management team with both national
and international expertise
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The spirit of Bharti AXA.Reliable: Prompt settlements, customer service and
professionalism.
Attentive: Considerate to customer needs,
and actively listening toour customers.
Available: Easy access to customers claims,
and to the company, with convenient
and flexible plans.
Strategy To provide fast, fair and friendly service to customers &
partners.
To achieve a leadership position in India through a
multi-distribution, multi-product platform.
To adapt AXA's best practice blueprints as a sound platform
for profitable growth.
To leverage Bharti's local knowledge, infrastructure and
customer base.
To deliver high levels of shareholder return.
To build long-term value with business partners by enhancingthe proposition to their customers.
To be the employer of choice to attract and retain the best
talent in India.
With you, always.Presence in 100 locations across India(growing to 300 locations)
24/7 claims registration through multimodal
channels like Email & SMS
Insure-anywhere-claim-anywhere' facility
Cashless facility in over 4000 hospitals and
1600 garages
Over 2000 trained and certified agents
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FROM THE WORLD OF ORDINARY
OFFERINGS
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Comprehensive range. Extensive coverage.
Our product portfolio offers both traditional andinnovative solutions for corporate and retail
customers. It includes over 50 products in itsextensive product suite that caters to retail, rural
and commercial audiences and covers Health,Motor, Home, Marine, Fire & Engineering and
Property amongst others.
Whether you are a small or big business, or anindividual, we have just the right policy for you.
Each of our policies has been designed keeping inmind individual requirements, offering
comprehensive and cost-effective solutions.
TO A RANGE OF
CUSTOMISED SOLUTIONS.
We cover spoons to spaceships with our innovative
products and service offerings.
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Excellence through innovation: Our unique propositions.
RETAIL PRODUCTS
SmartHealth
20 critical illnesses covered the highest number in the market
Single family floater
SmartHealthHigh Deductibles
Wide range of Sum Insured options up to Rs. 10 lakhs
Family floater feature: Single policy for the entire family
Top-up cover of up to Rs. 6 lakhs at just Rs. 3/day
Smart Individual Personal Accident
Six different over-the-counter plans
150% of Sum Insured for Permanent Total Disablement
Double the Sum Insured for accidental death / Permanent Total Disablement while
travelling as a passenger in a public transport
SmartPlanHouseholders Package
Over-the-counter plans
Automatic increase in Sum Insured of up to 10% for newly purchased items
Coverage for pedigree pets, loss of important documents such as passport
SmartDriveMotor Package
4 different add-on covers to choose from Medical expenses reimbursement
cover, ambulance charges, hospital cash cover, depreciation cover
SmartPlanShop Package
Over-the-counter, pre-packaged plans
Comprehensive coverage through 12 different sections
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CORPORATE PRODUCTS
SmartPlanOffice Package
Customised products to suit individual requirements
Extensive coverage through 12 different sections
SmartPlanBusiness Advantage
All-in-one product designed specifically for SME needs
Flexibility to pick and choose from 12 dif ferent sections of coverage
Standard Fire and Special Perils
Extension to cover capital additions up to 10%
Start up and shut down expenses arising out of loss or damage due tofire and allied perils
Claims preparation costs
Group Health
Extensive coverage, customisable to fit individual requirements
Value-added benefits such as dread disease recuperation, out-patient expenses due to
accidents, recovery grant etc.
Group Personal AccidentComprehensive coverage against accidental death or disability
Flexibility in choosing the covers and extent of cover
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Newsmakers
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FROM THE CONSTRAINTS OF UNCERTAINTY
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Adding value. Enabling excellence.
Our idea of changing the insuranceexperience stems from a promise of
stress-free policies, and going beyondproducts. We have established service
standards that enable excellence bycompletely redefining the way we transact;
through impeccable services and faster claims
management.
This customer-friendly approach has set newservice benchmarks and quality standards. We
are the first insurance company to receive dualISO certification. Our approach is further
reinforced by AXAs rich legacy and the expertiseof a management team that has over 200 years
of collective work experience. Enabling us to offerservice excellence in risk engineering and risk
management.
TO THE FREEDOM OF
ASSURANCE.
High service standards and responsive claimsmanagement to ensure convenience and complete
transparency.
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Risk Engineering
Valued-added services that enhance
the risk management practices at the
customers workplace:
Electrical Safety Audit:
A proactive risk engineering tool that helps
improve electrical safety on the premises.
Fire Safety Audit:A focused study that identifies and
evaluates fire prevention and fire protection
measures.
General Safety Audit:
Identifies weak links in systems,
procedures, practices or infrastructure to
improve safety management of the
premises.
High quality service benchmarks.Fast, fair & friendly: Prompt services delivered in a proactive, efficient manner
through technology platforms.
Insure anywhere, claim anywhere: Through decentralised claims handling process.
Hospital & Garage tie-ups: A wide network that ensures that you are never on your
own, no matter where.
Over-the-counter policies: Instant, hassle-free transactions with minimal paperwork.Customised SLAs/MOUs: With major clients to suit their requirements.
Service excellence in motor insurance:
First contact and loss assessment for motor claims within one working day
Minimal documentation during claims settlement
Decentralised claims handling processes for better delivery times
Guaranteed claim settlement within 7 days of completion of all documents
Query answered within one working day
Single point contact from survey to settlement
Tie-up with 1600 garages
Service excellence in health insurance:
No medical checks up to 55 years of age (on select plans)
Instant, over-the counter policies
Cashless facility in over 4000 hospitals
The Quality Edge
We are the countrys first General Insurance Company
to receive the dual certification of ISO 9001:2008
and ISO 27001:2005.
The certifications are key milestones in our
journey towards redefining standards and
achieving our mission of being the preferred
general insurance company in India.
The dual certifications translate into more
streamlined processes and standardisation
of procedures ensuring effective delivery
of services as well as achieving consistency across branches
and locations.
ce Company
01:2008
ur
red
on
y
SECURI TYU
ALITY
ISO
9001 : 2008
27001: 2005
CERT IFIED
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FROM THE ANXIETY OF UNREALISED DREAMS
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People powered performance.
People are our most valuable resource. We empower ourteam with continuous training and development through
various initiatives. Reward and recognition, talentmanagement and inspiring innovation are key goals of our
human resource policy. We offer exponential growthopportunities by nurturing talent and harnessing potential.
The focus is as much on personal development as on
academic excellence.Our team
Comprises of expert professionals with a rich and variedexperience in diverse fields.
Our workplaceA vibrant, lively ambience that inspires creativity and
nourishes growth.
Beyond workCultural & sports activities, celebration of festivals and
occasions like birthdays, and much more.
Growth opportunities
A fast-track career growth path, enabled by specialisedtraining as well as opportunities of working on the latestsystems.
Training & DevelopmentAn emphasis on skills & behaviour accompanies our training
initiatives, which are carried out by experts from within thecompany. These individuals don the mantle of a mentor, and
provide guidance in various specialised fields that are par t ofthe functions of the company.
TO THE OPPORTUNITIES OF
A HIGH-GROWTH WORKPLACE.
For career opportunities at Bharti AXA General Insurance, please visit www.bharti-axagi.co.in
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Key Statistics
Rs. 335 crores capital infusion till date
Gross written premium of Rs. 250 crores
Cashless facility in over 4000 hospitals and 1600 garages
Over 2000 trained and certified agents
Presence in 100 locations
More than 50 products
Retail
SmartDrive Private Car Insurance Policy
SmartHealth Insurance Policy
Smart Individual Personal Accident Insurance Policy
SmartPlan Householders Package Policy
SmartHealth Critical Illness Insurance Policy
SmartHealth High Deductibles Insurance Policy
SmartHealth Essential Insurance Policy
SmartPlan Shop Package Policy
Corporate
Standard Fire and Special Perils Policy
Industrial All Risks Policy
Contractors All Risks Insurance Policy
Erection All Risks Insurance Policy
Electronic Equipment Insurance Policy
Burglary and/or Housebreaking Insurance Policy
Public Liability Insurance Policy
SmartPlan
Business Advantage Package PolicySmartPlan Office Package Policy
Smart Cargo Insurance Policy
Commercial General Liability Policy
Group Health Insurance Policy
Smart Group Personal Accident Insurance Policy
Product Range
This is not a comprehensive list. For a complete list of our offerings,
please visit www.bharti-axagi.co.in
Our CSR Initiatives
Both our parent companies Bharti Enterprises and AXA Group are
committed and responsible corporate citizens. Bharti AXA General
Insurance believes in following in their footsteps. Bharti Foundation
is the Corporate Social Responsibility arm of Bharti Enterprises.
Established in 2000, it helps underprivileged children realise their
potential by creating and supporting programmes in the field ofeducation through the Satya Bharti School Programme.
The AXA Group leverages its business knowhow and worldwide
local presence for enhanced sustainability impact. AXAs CSR focus
covers education, arts, public health, micro-credit projects, social
investment and environment, through projects, sponsorships,
research as well as employee volunteering programmes at AXA
Hearts in Action which was established in 1992.
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Customer Speak
When I had a car accident, Bharti AXA ensured that my claims
settlement was a pleasant experience. Also, thanks to their prompt
action, repair work commenced the very next day. All I can say is a big
'Thank you'.
V.P. Kamath
Motor insurance customer
Bharti AXA has radically changed service standards in insurance. Not
only was my motor insurance settlement fast, but my car was also
promptly repaired by the workshop. I am certainly going to recommend
Bharti AXA to my friends.
Devendra Patel
Motor insurance customer
We would like to thank Bharti AXA General Insurance for their
recommendations, time and effort in processing our claim process with
utmost dedication and ef ficiency.
Rajendra Patawari
Kalptaru Insurance Brokers Ltd.
Commercial policy owner
We appreciate your transparency in the process, follow-up and quick
settlement of the claim. This approach will go a long way in meeting
client expectations.
C. Kumar
Corporate customer
We are very thankful to you for helping us in a crucial period. We really
appreciate the way you took up our claims settlement and resolved it
within a short span of time.
Navanita Dash
Corporate customer
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